Job Title: Soft Skills Trainer Location: Kudlu Gate, Banglore Employment Type: Full-Time Job Summary: We are seeking a passionate and experienced Soft Skills Trainer to design and deliver training programs that enhance the interpersonal and professional skills of our employees. The ideal candidate will focus on developing communication, customer interaction, and workplace etiquette skills while ensuring alignment with organizational goals. Key Responsibilities: Training Delivery: Conduct engaging and impactful soft skills training sessions for customer service teams. Address areas like communication, conflict resolution, teamwork, time management, and customer interaction. Needs Assessment: Collaborate with the operations and quality teams to identify training needs and skill gaps. Develop tailored training programs to address specific improvement areas. Training Design: Create effective training content, including presentations, activities, and role-play scenarios. Update training materials regularly to align with current industry standards and practices. Evaluation and Feedback: Assess the effectiveness of training sessions through feedback and performance evaluations. Provide constructive feedback to employees for continuous improvement. Travel and Coordination: Be based out of Kudlu Gate and travel to Shivaji Nagar as required for training sessions. Requirements: Experience: Minimum 3-5 years of experience as a soft skills trainer, preferably in a BPO or corporate environment. Skills: Excellent communication and presentation skills. Strong understanding of behavioral and interpersonal skills training. Ability to engage participants and foster a positive learning environment. Proficient in using training tools and methodologies. Education: Bachelor’s degree in any discipline; certifications in training or soft skills are a plus. Other Requirements: Willingness to travel between Kudlu Gate and Shivaji Nagar as needed. Strong organizational and time management skills. Benefits: Competitive salary with additional travel reimbursements. Opportunity to contribute to employee development and organizational success. Collaborative and growth-oriented work environment. Job Type: Full-time Pay: ₹400,000.00 - ₹600,000.00 per year Benefits: Provident Fund Schedule: Monday to Friday Supplemental Pay: Performance bonus Experience: total work: 3 years (Required) Work Location: In person
You are looking for a dedicated and experienced Assistant Manager in Customer Service to be a part of our thriving BPO team located in Shivaji Nagar, Bangalore. Your main responsibility will be to oversee day-to-day operations, ensure exceptional service delivery, and drive team performance to meet client expectations and organizational objectives. In this role, you will lead, mentor, and motivate a team of customer service representatives. You will be conducting regular team meetings, providing constructive feedback, and addressing any performance issues that may arise. Your duties will also include overseeing daily BPO operations to guarantee a seamless workflow and compliance with SLAs. By monitoring and analyzing performance metrics, you will be able to pinpoint areas for improvement and implement necessary changes. To ensure an excellent customer experience, you must uphold high-quality service standards, manage escalations effectively, and provide timely resolutions to customer issues. Additionally, organizing training sessions to enhance team skills and knowledge will be an essential part of your role. You will be responsible for preparing and presenting reports on team performance and operational efficiency. Sharing insights and recommendations with senior management for process optimization will play a crucial role in the continuous improvement of our operations. To qualify for this position, you should have a minimum of 4-6 years of experience in a BPO setting, with at least 2 years in a supervisory or assistant manager role. Strong leadership and team management skills, excellent communication and interpersonal abilities, proficiency in performance metrics analysis and reporting, as well as familiarity with CRM tools and call center technology are necessary for this role. A Bachelor's degree in any discipline is required. You should also be flexible to work in shifts as per business requirements, possess strong problem-solving skills, and be able to handle pressure effectively. In return, we offer a competitive salary, performance-based incentives, and the opportunity to work in a dynamic and growing organization. Professional development and growth opportunities will also be available to you in this full-time role. If you meet the requirements and are excited about this opportunity, we look forward to speaking with you.,