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Assistant Manager - Customer Service

Assistant Manager - Customer Service

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Knauf Ceiling Solutions

7 - 10 years

9 - 12 Lacs

Gurugram

Posted:2 hours ago| Platform:

Apply

Skills Required

Order management Assistant Manager Customer Service ERP Team management Analytical Workflow Order processing Analytics CRM Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assistant Manager - Customer Service, Gurugram Join our team today!

We usually respond within three days

JOB TITLE: Assistant Manager - Customer Service, Gurugram

Knauf stands for opportunity

. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Knauf India could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our

41,500 team members

90 countries

across

300 sites

provide a huge opportunity for anyone with ambition and energy. We value everyones contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Knauf India is proud to be part of the Knauf Group. We have a 15+ year heritage in GYPSUM manufacturing and have big plans for the future. Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world.

We are now looking for another team mate to join us in

Gurugram

Assistant Manager - Customer Service

.

Can you say yes ?

Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

What you ll be doing:

Ensure all orders are accurately entered into the system and processed within agreed timelines.

Monitor order status and proactively address any delays or issues.

Collaborate with production, warehouse, and logistics teams to ensure product availability and timely delivery.

Work closely with the sales team to address customer-specific requirements.

Identify and implement improvements in the order processing workflow to enhance efficiency and accuracy.

Develop and maintain standard operating procedures (SOPs) for order management.

Generate regular reports on order processing metrics, such as order accuracy, lead times, and customer satisfaction.

Manage and train the order processing team, ensuring they have the skills and tools needed to perform effectively.

Take initiative for digitalization of processes.

What we d love for you to have:

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you dont already have, wed love to speak to you. If you have experience in the following areas this is an added advantage:

Experience 7-10 years

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Proficiency in ERP systems (SAP ECC/HANA) and Microsoft Office Suite

Analytical mindset with attention to detail.

Leadership and team management capabilities.

Knowledge of CRM will be added advantage

MBA Preferred.

We ll provide:

A competitive salary

Benefits

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within Seven working days.

Department Customer & Technical Services Knauf India Private Limited
Knauf India Private Limited
Workplace & Culture

Knauf employees play a large part in the success of the company. Their performance, competence and motivation are based on the implementation of the Knauf values of entrepreneurial spirit, dedication, partnership and humanity in the course of their daily work. Individual performances make a contribution to our joint success as a team. This is the basis for further growth of the Knauf Group.

About Knauf MEASA

Founded in 1932, Knauf is one of the world s leading manufacturers of construction materials for interior design, building insulation, and design ceilings.

Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.

Headquartered in Dubai, United Arab Emirates, MEASAs reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.

In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.

Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions we re shaping a future we can all be proud of.

Customer & Technical Services Knauf India Private Limited

Assistant Manager - Customer Service, Gurugram
Join our team today!

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Knauf Ceiling Solutions

Wholesale Building Materials

Munich Bavaria

1001-5000 Employees

6 Jobs

Key People

John Doe

CEO
Jane Smith

Marketing Director

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Assistant Manager - Customer Service

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

JOB TITLE: Assistant Manager - Customer Service, Gurugram

Knauf stands for opportunity

41,500 team members

90 countries

300 sites

We are now looking for another team mate to join us in

Gurugram

Assistant Manager - Customer Service

.

Can you say yes ?

What you ll be doing:

What we d love for you to have:

We ll provide:

What happens next?

More Jobs at Knauf Ceiling Solutions