Yokohama-ATG

Company Description Yokohama-ATG (Y-ATG) is a global leader in the design, development, manufacturing, and marketing of commercial tires for various applications, including agriculture, forestry, construction, industrial, earthmoving, mining, and port operations. With an extensive portfolio of brands like Alliance, Galaxy, and Primex, Y-ATG offers high-quality tires, the lowest cost of ownership, and utmost convenience. The company provides over 3500 SKUs, catering to both aftermarket replacements and OEM solutions. Y-ATG boasts a robust distribution network ensuring timely service and support in more than 120 countries globally. Role Description This is a full-time on-site role located in Atchuthapuram for an Industrial Apprentice Trainee/Diploma Apprentice Trainee/Junior Supervisor. The trainee will assist in various industrial engineering tasks, support manufacturing processes, participate in training programs, and help ensure smooth operation on the production floor. Additional responsibilities include identifying areas for improvement, conducting analyses, and supporting communication efforts within the team. Qualifications Industrial Engineering and Manufacturing skills Analytical Skills Training and Communication skills Basic understanding of manufacturing processes Strong problem-solving abilities Ability to work independently and as part of a team Relevant diploma or equivalent educational background

Yokohama Off-Highway Tires (YOHT) is a fully owned subsidiary of The Yokohama Rubber Company (YRC), Japan. At YOHT, we know that you aren’t just running your vehicles on our tires but also your businesses. We deliver value by manufacturing quality products that come from innovation and advanced research & development. We are known for the ability to provide customers, both aftermarket and OEM, with Application-Specific, Purpose-Built tires. From fields to mines to factories to forests, we offer solutions for various necessities. We don’t just create, but we also customize, anticipate and deliver. JOB DESCRIPTION FORM Job Role :Manager Marketing-MEA Departments:Central Marketing Job Code Location:Mumbai Marketing Manager Product Management Sales (MEA) PDC Reports To: Chief Manager-Marketing Key Stakeholders 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). Closure of the marketing calendar with the MEA sales team and ensuring execution of the same. Working closely with product management team and ensuring the readiness of the NPD launch kit. Identifying the innovation possibilities in terms of new marketing programs/communication and executing the same. Manager MEA Activations Manager-India MIS Assistant Marketing Assistant Manager Yokohama OTR AGM APAC, LATAM Manager Digital Assets Manager Design & Studio Director Central Marketing Graphic Designer 2: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). Manager MEA Activations Manager-India MIS Assistant Marketing Assistant Manager Yokohama OTR AGM APAC, LATAM Manager Digital Assets Manager Design & Studio Director Central Marketing Graphic Designer 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) 4: Decision Making Authority (This will be for every job allocated to the individual) Refer To The Decision Making Box For Detail Information) Execution of marketing calendar closed with the sales team. Ensuring adherence to Brand guidelines across all touch points. Ensuring the availability of marketing collaterals for the channel and sales team. Reviewing the impact of marketing activities done- document the learnings. Working with the product management team to ensure readiness of the collaterals for new products, well in advance. Effective vendor management, leading to ensure timely execution of marketing programs. Working out new/innovative marketing communication/ programs. Executing campaigns in collaboration with the Distributor/Dealer of the region in regional languages as required. Schedule A Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome. ***Can be merged with duties & Responsibility. 5: Key Result Areas (List the key deliverables that quantify successful performance in the role). Marketing calendar closure and execution. NPD collateral readiness. New program ideation/execution. Document learnings and look at horizontal deployment Educational Qualification Skills & Knowledge Mandatory MBA in Marketing Preferred : Agency experience or having worked in an advertising agency or in a communications role handling external agency partners Excellent communication and interpersonal skills Work Experience Competencies 3-5 relevant experience Behavioral Vendor management Effective presentation skills Problem solving abilities Execute assignment with process oriented approach Innovative thinking, and creativity Functional Project management skill Data Analytics

Designation: Associate Manager / Assistant Manager – Logistics Accountable for inventory of tires as per specified norms Monitor tire dispatches Interaction with plant HR / HO on inventory control Authorized to support manager / sr manager - logistics for ware housing of tires and dispatch of containers Graduate / Diploma in Science / Engineering / Arts stream More than 6 years in logistics process Good Analytical ability Good Communication skills Good computer knowledge Good planning and organizing skills

Continuous Improvement Continuous Improvement Have hands on Deming Journey leading work experience in the plant DRM System establishment in the plant Policy management cycle facilitation to set strategic objectives QC Story (Problem solving) approach knowledge and facilitation Lean and 5S implementation Basic understanding of TPM Statistical and advance statistical knowledge and able to Utilize for Quality, Productivity and Delivery improvements DTQMP Facilitation and end to end preparation experience JUSE examinations, Mock audits, Schedules examinations knowledge Experience 10 to 15 years of experience

Job Description Form Job Role : Support SCM Departments: SCM Job Code Location: Mumbai Reports To: Specialist - SCM Key Stakeholders (Option depending upon the role): Frequency (Occasional/Frequent/Continuous) Customers, CFT Team (Orders, Production, Dispatch, Logistics, Factory, Documents ) 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). To maintain Order customer orders and ensure order fulfillment on time for EU customers through seamless collaboration with various internal teams like sales, customer service, logistics etc 2 : Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) Decision Making Authority (This will be for every job allocated to the individual) Refer to the Decision making box for detail information Order Management: Enter, verify, and manage customer orders in the system with accuracy in pricing, quantities, and terms. Customer Support: Handle customer inquiries, resolve order-related issues, and proactively provide updates on order status and shipping details. Data Accuracy & Reporting: Maintain precise order-related data in company databases and prepare regular reports on order status for internal and customer use. Issue Resolution: Identify and resolve issues related to orders in coordination with relevant teams; escalate problems when necessary. Cross-Functional Coordination: Work collaboratively with Sales, Logistics, Finance, and other internal stakeholders to ensure smooth order processing and exceptional customer service. Logistics & Documentation: Coordinate with Indian logistics partners, documentation teams, and shipping companies to ensure timely arrivals, accurate documentation, and seamless transfer of containers to European warehouses or directly to customers. Schedule A 4 : Key Result Areas (List the key deliverables that quantify successful performance in the role). Order Management MIS Logistics Documentation Customer query resolution 5: Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome Can be merged with duties & Responsibility Educational Qualification Any Graduate Skills Skills & Knowledge Competencies Customer Service Order Processing Regulatory awareness Customer Service Orientation MIS and Reporting SAP Behavioral Interpersonal skills Team player Stakeholder management Excellent verbal, written and listening communication skills Time Management Work Experience Functional Customer Service SAP MS Office 3+ years of work experience In field of supply chain

Job Description Form Job Role : Support SCM Departments: SCM Job Code Location: Mumbai Reports To: Specialist - SCM Key Stakeholders (Option depending upon the role): Frequency (Occasional/Frequent/Continuous) Customers, CFT Team (Orders, Production, Dispatch, Logistics, Factory, Documents ) 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). To maintain Order to Cash flow by acting as support partner to SCM team and the customer to maximize order fulfilment and billing 2 : Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) Decision Making Authority (This will be for every job allocated to the individual) Refer to the Decision making box for detail information Support as secondary liaison to ensure timely fulfillment of customer requirements across various stages including order placement, production, order commitments, shipments, and documentation. Prepare Monthly Management Information System (MIS) reports encompassing Business Object (BO) analysis, serviceability status as of the 1st of each month, monthly achievements, actual billing figures, as well as Weekly and Daily reports tailored to specific needs such as projection, forecast, and backorder analysis. Support daily review and monitoring of shipment progress. Assist specialist SCM in addressing order holds and facilitating their conversion into billing. Oversee and Track documentation processes. Support in Compiling monthly performance reviews for verticals. Support in daily serviceable forecast reports to management. Regularly review and clean up backorders including partials and cancellations. Ensure timely release of pending documents and payments to prevent container detention or demurrage charges upon arrival at customer ports. Develop a document tracker to ensure timely dispatch of pending documents to customers within 15 days of vessel sailing. Promptly generate credit and debit notes to rectify any shipment errors. Proactively coordinate with Cross-Functional Teams (CFT) to mitigate risks such as air shipments, detention, demurrages, order cancellations, and penalties. Deliver weekly MIS reports to customers covering sales, material-wise backorder quantities, shipment details, and backorder reports. Schedule A 4 : Key Result Areas (List the key deliverables that quantify successful performance in the role). Support – Tracking and execution of Production schedule to maximize order fulfilment Review and Monitor - Document tracker- Telex & Shipments OE Customer Management Support - Air shipments Detention and Demurrages Order Cancellation Penalties Daily MIS Reporting for Management Serviceable Backorder Shipment Forecast Report Plans Released Report Plans Hold Report along with Reasons on Hold Weekly MIS Reporting for Customer Backorder Report Shipment Tracker Report Credit/Debit Note Approvals and liaison with CFT Team 5: Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome Can be merged with duties & Responsibility Educational Qualification Any Graduate Skills Skills & Knowledge Competencies Customer Service Learning Skill Team building Proactive Attentiveness Leadership skills Presentation Skill Responsibility Behavioral Interpersonal skills Patience Team player Risk Taking Influencing skill Self-Leadership Positive attitude Adaptability Problem Solving Delegation Stakeholder management Excellent verbal, written and listening communication skills Time Management Work Experience Functional Analytical skills Technical skills Customer Service Technical Ability SAP MS Office 3+ years of work experience In field of supply chain

Job Description SECTION I. BASIC INFORMATION Job Title Raw Material Planner Location Mumbai Entity Y-OHT Reporting to Head – Raw material Planning Division Commercial Direct Reports (Nos) None Department Raw Material Planning Team Size (Nos) None Unique Job Code (To be filled by HR) SECTION II. PURPOSE OF THE ROLE Ensure timely Raw Material availability with optimum quantity for our Tirunelveli Plant Supply chain management from ordering to supplier till arrival at plant Inventory planning & ordering on monthly operational level and Tactical level Accountable and Responsible to ensure availability of the right raw material, at right time, with right quality, quantity and price in the Plant. Collaborate with Procurement Category Teams , Supply chain & logistics, Finance & Plant Commercial teams in ensuring the Business Continuity with “Zero Production Loss” Ensure inventory coverage days aligned with storage capacity & derived safety stock Managing Import & Indian suppliers for purchase order sharing, time delivery adherence, documentation, logistical coordination, quality, discrepancy management & timely payments Actively contribute to the Network Projects and conduct RM Space requirements to support the growth of the Plant / Business. Accountable & Responsible for Raw Material Planning, Purchase requisitions, scheduling & Inventory Management for tall planning horizons to manage service levels. Ensuring all the consolidation, preparation of reports, upload of required data at defined frequency in compliance with regulations Inventory optimization projects by using different supply chain management methods & digitalization (Examples VMI, VSM, Kanban, JIT, Cost saving, Hub & spoke supply chain) Data analytics for descriptive, prescriptive & predictive planning, demand forecasting, safety stock calculation, interactive dashboards creation, MIS reporting &management decks Ensure end to end tracking of purchase orders through manual process with timely manual update in system SECTION III. Key Result Areas Pro Tip: Include 'responsibilities, not activities' (e.g. Ensuring timely procurement is a responsibility and follow up with procurement dept. for timely issuance of purchase order is an activity with no result. Highlight Key words Responsible and accountable for Raw Material Planning , Forecasting , vendor scheduling , Inventory Management , quality of process , associated with the Plant, from more than 200 + vendors and100 + RM Codes , end to end Responsible and accountable for Inventory Management Follow ups/ co-ordinations with cross functional teams like Logistics/Finance/Plant teams Follow ups for shipping documentations/ verifications for custom clearance purpose Maintaining MIS and data record keepings Updating data in SAP system online and real-time Responsible and accountable for Inter -plant RM materials movement facilitation and control in-bound materials plan , suppliers to plant ( what goes where , when and how much ) on a continuous basis Key deliverables High OTIF, Maintain Target Days of stock, Minimizing value detroyers SECTION IV. Key Interactions (Not mandatory for Junior Management) Pro Tip: Mention interactions that are internal Identify only 2-3 key relationships critical to the role; Positions directly reporting to role should not be included; Also mention role and purpose of interaction Internal Interactions Party Interacting With Main Purpose of Interaction / Details Frequency (Put a √) Occasional Frequent Continuous Supply Chain Monthly RM sign-off , manage RM forecast acc. metric and improvements , RM inv mgmt. for Plant √ Finance Team Coordination for documentation, payments & statutory obligations for Plant √ Logistics Teams Vessel booking, transit monitoring, clearance from port, statutory obligation √ Category Purchase teams Vendor performance, procurement strategy, Share of Business, Business continuity √ Business Transformation Team Collaborate on Process , Technology Road map and solution implementation after assessing AS IS with the aim to digitize end to end planning work √ External Interactions Vendors Shipment planning, understand vendors expectation and capability, lead time , scheduling of RMs √ Forwarders & Shipping lines Follow up on shipments √ Knowledge, Skills And Experiences Competencies Pro Tip: Competencies are specific behaviors essential for an Individual to achieve excellence in his/her role Educational Background Mandatory : B Tech/BE (Any Stream) Preferred :Diploma/MBA in Supply Chain Functional/ Technical Competencies SAP MM Advance Excel Knowledge Knowledge of supply chain (Imports,Local) Analytical skills (Power BI,SQL) Inventory Planning & Procurement Power Point Behavioral/ Managerial Competencies Able to work independently Interpersonal skills Result oriented Team player. Work Experience 5 to 7 years experience in Supply Chain , preferably in the FMCG,Automotive Tire industry. Good experience with Operations Planning, Effective interpersonal and communication skills in dealing with people in variety functions with both Internal and external stakeholders. Strong quantitative and analytical skills Worked in SAP platform for Material management Experience in handling both local & international vendors Other Skills: Good in Communication & Collaboration,English Language Budgeted Compensation (To be Filled by HR) Quantitative Data (if applicable for this position, include quantitative data that clarifies the size, scope and complexity of this position) Category Amount Raw material handled per Annum, $ million ~ 150 Number of Plants 1 Number of vendors ~ 100 Number of items ~ 150 ANNEXURE – I Our Values Customer Centricity Actively developing & deploying ‘solutions’ which serve customer needs and alleviate their pain points Integrity Doing what you say you will do and doing what is right Entrepreneurship Taking accountability and driving results as an owner. Taking initiative Freedom to operate and take risks Humility Being courteous, modest and respectful towards everyone we interact with

Job Role : Head - Treasury Departments: Finance & Accounts Job Code Location: Mumbai Reports To: CFO Key Stakeholders (Option depending upon the role): Frequency (Occasional/Frequent/Continuous) 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). Managing entire function of Treasury & Banking Operations, Corporate Finance, Commercial Operations (Import & Export), Trade Finance, Forex & Commodity Hedging, Credit rating and so on of ATC & ATC AP. 2: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) Decision Making Authority (This will be for every job allocated to the individual) Refer to the Decision making box for detail information Treasury Operations Handling the processing & managing of Forex settlements and exchange of cash flows on maturity. Ensuring compliance with treasury controls, policies (including limits) and regulatory requirements (in particular current and future liquidity regimes) Developing and maintaining adequate business Corporate Finance Supervising working capital facilities (fund & non-fund based) with limits of more than INR 2000 crores from consortium banks. Preparing fresh/renewal review proposal and liaising with the banks Working towards compliance of terms & conditions of sanction of bank’s credit facilities and resolving queries raised by the banks Availed Term Loan Facilities of ECB & FCNRB and compliances Steering periodic & annual credit rating review from Rating Agency and negotiating with banks for better costing Preparing reports like CMA data, FFR and others reports as and when required and projecting cash flow Forex/Commodity Hedging Forex/comodity hedging with adherence of the policy, monitoring MTM on daily basis, maintaining proper records, reporting to management & bank and arranging annual auditor’s certificate. Monitoring forward contracts & derivative products Trade Finance Monitoring & regulating day to day facilities for funding arrangement Supervising activities related to issuance of bank guarantee, letter of credit, suppliers & buyers credit, CMS collections Availment of PCFC/EPC with competitive rates; availing discount on post shipment export bills (FBD) Monitored disposal of foreign inward & regulated foreign outward remittances, import payments, local payments, merchant trade transactions, monitoring FIRCs & release of BRCs in time Adher to the regulatory guidelines (RBI/FEDAI/FEMA), SOX compliance MIS Reporting Formulating MIS reports like daily treasury highlights, status of realized & unrealized forward covers, MTM of forward covers and commodity hedging, forward cover translations gain/loss Schedule B & C 4: Key Result Areas (List the key deliverables that quantify successful performance in the role). Working capital facility arrangement (Renewal/Additional) for both ATC & ATC AP Project funding by raising External Commercial Borrowing Forex & Commodity risk management & compliance Optimum utilization of fund. Cost control & reduction Regulatory compliance Credit Rating etc. 5: Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome Can be merged with duties & Responsibility Educational Qualification Skills & Knowledge Competencies Chartered Accountant Hands on experience of working capital management, long term loan funding, Legal documentation, Forex Risk Management, Trade finance, Investment, Loan Rating, Regulatory compliance etc. Behavioral Negotiation skills Interpersonal skills Attention to detail Adaptability Leadership Work Experience Functional 15 Years + Analytical skills MS office Financial analyst

Job Description Form Job Role : Lead – Finance Operations Departments: Finance (YOHTA) Job Code Location: Mumbai Reports To: Director of Finance Key Stakeholders 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). The Finance Operations Manager will play a key role in overseeing the financial functions of the organization. This position requires a seasoned finance professional with a strong background in , leading monthly closing activities, managing Accounts Payable (AP) and Accounts Receivable (AR) teams, handling auditing and internal controls, and managing legal entity-related matters. The ideal candidate should have worked with SAP, possess excellent leadership skills, a deep understanding of financial processes, and a proactive approach to problem-solving. This position offers the opportunity to work entirely from home, during US Eastern Standard time zone work hours. 2: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) 4: Decision Making Authority (This will be for every job allocated to the individual) Refer To The Decision Making Box For Detail Information) Manage Accounts Payable Team: Supervise and lead the Accounts Payable team to ensure accurate and timely processing of vendor invoices, expense reports, and payments. Implement and maintain efficient AP processes, identifying areas for improvement and implementing best practices. Lead Monthly Closing Activities: Take charge of the month-end closing process, ensuring the accuracy and completeness of financial statements. Coordinate with various departments to obtain necessary information and resolve any discrepancies. Manage Accounts Receivable Team: Oversee the Accounts Receivable team, ensuring the timely and accurate processing of customer invoices, collections, and cash applications. Implement credit control measures to manage and minimize receivables outstanding. Auditing & Taxation: Manage external and internal audits by coordinating with auditors and providing required documentation. Ensure compliance with all tax regulations and manage the preparation and filing of tax returns. Legal Entity-related Activities: Oversee legal entity-related matters, including regulatory compliance and governance. Collaborate with legal and compliance teams to address any issues or concerns. Financial Reporting: Prepare and review financial reports for internal and external stakeholders. Provide analysis and insights into financial performance. Preparation of annual financial statements to both GAP and IFRS standards Process Improvement: Continuously evaluate and enhance financial processes to optimize efficiency and accuracy. Implement automation solutions where applicable to streamline tasks. Team Development: Mentor and develop team members, fostering a culture of continuous learning and improvement. Conduct regular performance reviews and set development goals. Schedule A Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome. Can be merged with duties & Responsibility. 5: Key Result Areas (List the key deliverables that quantify successful performance in the role). Proven experience in finance operations, including managing AP and AR functions. Strong understanding of auditing, taxation, and legal entity-related matters. Excellent leadership and communication skills. Proficient in financial software SAP, as well as other MIS and ERP systems. Detail-oriented with a commitment to accuracy and timeliness. Educational Qualification Skills & Knowledge Charted Accountant Excellent communication and interpersonal skills Work Experience Competencies Minimum 8 years’ experience Behavioral Execute assignment with process oriented approach Innovative thinking, and creativity

Job Description Form Job Role: Customer Service Process Excellence Lead Departments: Europe Job Code Location: Mumbai Reports To: Sr. Director – Customer Service Key Stakeholders : Warehouse, Supply chain, logistics, global sales team, customer service 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). We are seeking a dynamic and analytical Process Excellence Lead to drive continuous improvement initiatives within our Customer Service function. The ideal candidate will leverage data insights, market trends, and technology to enhance customer experience, streamline operations, and support our digital transformation journey. 2: Organizational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) 4: Decision Making Authority (This will be for every job allocated to the individual) Refer To The Decision Making Box For Detail Information) Regions Supported: US, LATAM, Europe, APAC, MEA Strategic Planning & Operational Performance Lead the analysis of global operational performance across regions to identify areas for improvement, enhancing overall efficiency and service excellence. Evaluate and redesign existing processes and workflows to eliminate bottlenecks, ensuring scalable and agile customer service operations across geographies. Drive the design and execution of global process improvement initiatives to reduce costs, increase productivity, and enhance customer satisfaction. Utilize operational data to deliver insightful reports on KPIs, regional trends, and performance metrics to leadership for data-driven decisions. Market Intelligence & Business Insights Conduct global market research and analyze customer expectations, regional trends, and competitor strategies to support strategic decision-making. Provide actionable insights to influence process and service enhancements aligned with diverse customer needs across regions. Process Improvement & Project Leadership Champion continuous improvement initiatives and best practices to streamline customer service operations. Lead cross-functional projects focused on operational excellence, ensuring timely delivery and alignment with business goals. Foster a culture of innovation by engaging regional teams in identifying improvement opportunities and adopting new methodologies. Customer Experience Management Lead customer journey mapping initiatives to identify pain points and improve customer touchpoints across the service lifecycle. Develop strategies and implement improvements to ensure a consistent, seamless, and customer-centric experience across all global markets. Training, Development & Knowledge Enablement Design and roll out capability-building programs to empower regional customer service teams with the skills and knowledge to deliver exceptional service. Train new joiners, create process flows and documents Monitor training effectiveness and continuously evolve programs based on feedback and performance outcomes. Voice of Customer & Feedback Integration Establish structured feedback mechanisms to capture, analyze, and act on customer insights for continuous service enhancement. Partner with quality teams to ensure customer feedback is looped into process and experience design. Technology & Digital Enablement Leverage customer service technologies, CRM platforms, and automation tools to optimize workflows and enhance service delivery. Evaluate and implement tech-based solutions to support business expansion and efficiency in high-growth regions. Data Analytics & Reporting Oversee the tracking and analysis of global service metrics, translating data into insights for operational refinement. Prepare and present performance dashboards and business review reports to stakeholders. Customer-Centric Operational Design Ensure global service operations are designed to exceed customer expectations while maintaining cost and resource efficiency. Lead root cause analysis and corrective action planning for issues impacting customer satisfaction. Global Collaboration & Stakeholder Management Serve as a central liaison between customer service and other key departments (Sales, Supply Chain, Warehousing, Finance) to ensure cross-functional alignment. Actively participate in leadership forums and global team meetings to influence customer service strategy and operations. Schedule A & B Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome. Can be merged with duties & Responsibility. 5: Key Result Areas (List the key deliverables that quantify successful performance in the role). Process Optimization Analysis of Data Educational Qualification Skills & Knowledge Mandatory : Bachelor’s/Master’s degree in Engineering, Business Administration, or related field Strong analytical and problem-solving skills Proficiency in data visualization tools (e.g., Power BI, Tableau) and Excel Experience with process improvement methodologies (Lean, Six Sigma, etc.) Excellent communication and presentation skills Ability to manage multiple projects and cross-functional stakeholders Change management and training capabilities Familiarity with automation and digital tools Work Experience Competencies 6+ years of experience in process excellence, preferably in customer service or operations within a manufacturing setup Exposure to tyre or automotive industry is a plus MS Office Market and customer intelligence Competition mapping Analytical skills

Responsibilities Regional Focus: Spearhead business development initiatives in strategic regions, across the domestic market to expand our footprint. Engagement with OE Players: Identify, engage, and build strategic relationships with major Original Equipment (OE) players to unlock new opportunities, drive growth, and enhance brand credibility. Service Module Development: Conceptualize and implement a robust service module aligned with our product and market positioning, ensuring end-to-end value delivery to customers. Market Intelligence: Stay abreast of industry trends, competitor activities, and market shifts to develop proactive strategies and identify new business avenues. Stakeholder Collaboration: Work closely with internal teams including Sales, Marketing, and Customer Service to ensure alignment and seamless execution of business plans Qualifications Graduate in Engineering / Business / Marketing; MBA preferred Minimum 10+ years of relevant experience with exposure to handling OE clients and regional markets Proven ability to build and sustain relationships with senior-level decision-makers and industry influencers. Ability to identify long-term growth opportunities and translate them into actionable plans Willingness to travel extensively within the assigned territory and attend key industry events

To drive revenue growth by acquiring and managing institutional clients (OEMs, large fleets, entities), expanding business share in the institutional segment of the tire industry within the India region. Responsibilities: Identify, develop, and manage institutional clients including OEMs, large fleet operators, and PSUs Meet annual institutional sales targets product-wise (Farm, OTR, RFT, TBR, etc.) Coordinate with technical and product teams for trials, fitments, and feedback Participate in tenders, negotiations, and pricing discussions within approval limits Ensure timely collections and credit control as per terms Provide market intelligence, customer feedback, and competitor insights Maintain long-term relationships and customer satisfaction Requirements, Graduate or Postgraduate 8–10 years of experience in Institutional/B2B Sales Must have experience in the tire industry Exposure to Farm/OTR Tires business is an added advantage Strong B2B Sales and Negotiation Skills Understanding of Institutional Sales Processes, including tenders and contracts Good analytical and problem-solving skills Ethical and transparent dealing with high-value customers Stakeholder coordination across internal departments

Responsibilities Manage and update our Digital assets Website/Intranet/Mobile App. Ensure that all the sections on the website (product section, blog posts) etc. are upto date. Further, the website should be on a secure platform, so that it’s not compromised in case of malware attacks. Working closely with the maintenance agency, to ensure the website has the latest security patches. Work towards the content calendar for the social platforms Work closely with the marketing managers and corporate communication managers, to ensure the latest stories, blogs, and campaigns are updated on the website. Run SEO mandate and optimize content on website, to ensure higher ranking for our website on searches. Run periodic SEM campaigns, in consultation with the marketing managers. Overall, all these actions should lead to increase in website visitor count. Intranet- Working closely with the marketing team, to ensure that all the flyers, brochures, NTRDs are updated on the intranet. The latest updates about the organization should be updated on the intranet. These actions should lead to an increase in intranet visitor count. Monitor website analytics and make adjustments as needed to improve performance Stay up-to-date with the latest website platforms and SEO trends and technologies. Periodic mobile app updates. Qualifications Master’s degree in computer science, information technology, or a related field preferred 7-8 years of relevant experience Strong knowledge of website platforms. SEO best practices and website analytics tools Understanding different website platforms (WordPress, AEM ,Notes JS). Search engine optimization best practices. Website analytics tools Understanding different website platforms (WordPress, AEM ,Notes JS). Search engine optimization best practices. Website analytics tools Working closely and guiding development and maintenance agencies.

As an Associate Manager / Assistant Manager in Logistics, you will be responsible for managing the inventory of tires according to specified norms. Your primary duties will include monitoring tire dispatches, coordinating with plant HR and Head Office on inventory control, and assisting the manager/senior manager in warehousing of tires and dispatch of containers. To qualify for this role, you should have a Graduate or Diploma degree in Science, Engineering, or Arts stream along with more than 6 years of experience in logistics processes. Your role will require strong analytical abilities, effective communication skills, proficient computer knowledge, as well as excellent planning and organizing skills. If you are a detail-oriented professional with a solid background in logistics and a knack for problem-solving, this role offers an exciting opportunity to contribute to the efficiency of tire inventory management and dispatch operations.,

The Raw Material Planner position based in Mumbai under the Y-OHT entity falls under the Commercial division and reports to the Head of Raw Material Planning. The main purpose of this role is to ensure timely availability of raw materials with optimal quantity for the Tirunelveli Plant, managing the supply chain from ordering to supplier till arrival at the plant. The responsibilities include inventory planning and ordering on both monthly operational and tactical levels, as well as ensuring availability of the right raw materials at the right time, with the right quality, quantity, and price in the plant. Collaboration with Procurement Category Teams, Supply Chain & Logistics, Finance, and Plant Commercial teams is essential to ensure business continuity with zero production loss. The Raw Material Planner is also responsible for ensuring inventory coverage days aligned with storage capacity and derived safety stock, actively contributing to network projects, and conducting raw material space requirements to support plant/business growth. Key responsibilities include raw material planning, purchase requisitions, scheduling, and inventory management for all planning horizons to manage service levels. This role also involves data analytics for planning, demand forecasting, safety stock calculation, creating interactive dashboards, MIS reporting, and management decks. The Raw Material Planner is accountable for end-to-end tracking of purchase orders through manual processes with timely updates in the system. Key Result Areas for this role include responsibilities such as raw material planning, forecasting, vendor scheduling, inventory management, quality control processes, and maintaining relationships with over 200 vendors and 100 raw material codes. It also involves coordination with cross-functional teams, follow-ups on shipping documentation, maintaining MIS and data records, and facilitating inter-plant raw material movement. The Raw Material Planner will interact internally with Supply Chain, Finance, Logistics, Category Purchase, and Business Transformation teams on a continuous, frequent, or occasional basis. External interactions will involve vendors, forwarders, and shipping lines for various purposes related to shipment planning, vendor performance, procurement strategy, and more. Educational background requirements for this role include a B Tech/BE in any stream, with a preference for a Diploma/MBA in Supply Chain. The ideal candidate should possess competencies in SAP MM, advanced Excel knowledge, supply chain management, analytical skills, inventory planning, and procurement. Behavioral and managerial competencies such as the ability to work independently, interpersonal skills, result orientation, and teamwork are crucial. The ideal candidate should have 5 to 7 years of experience in Supply Chain, preferably in the FMCG or Automotive Tire industry, with expertise in operations planning, strong quantitative and analytical skills, and experience in handling both local and international vendors. Other essential skills for this role include communication, collaboration, and proficiency in English language. The budgeted compensation for this position will be determined by HR, and quantitative data regarding the size, scope, and complexity of the position is also provided in the Job Description.,

JOB DESCRIPTION FORM Job Role: Departments: APAC Job Code : Location: Reports To: Key Stakeholders : OEM Clients (Original Equipment Manufacturers),Fleet Operators, Internal teams – Planning, Finance, Customer Service 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). To drive revenue growth by acquiring and managing institutional clients (OEMs, large fleets, entities), expanding business share in the institutional segment of the tire industry within the India region. 2: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) 4: Decision Making Authority (This will be for every job allocated to the individual) Refer to the Decision making box for detail information): Identify, develop, and manage institutional clients including OEMs, large fleet operators, and PSUs Meet annual institutional sales targets product-wise (Farm, OTR, RFT, TBR, etc.) Coordinate with technical and product teams for trials, fitments, and feedback Participate in tenders, negotiations, and pricing discussions within approval limits Ensure timely collections and credit control as per terms Provide market intelligence, customer feedback, and competitor insights Maintain long-term relationships and customer satisfaction Schedule A & B Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome. ****Can be merged with duties & Responsibility. 5: Key Result Areas (List the key deliverables that quantify successful performance in the role). Achievement of product-wise and segment-wise institutional sales targets On-time collection of >80% outstanding payments from institutional clients Acquisition and retention of key institutional accounts Contribution to new business through participation in tenders and RFPs Market mapping and tracking institutional customer behavior and needs Educational Qualification Skills & Knowledge Mandatory : Graduate or Postgraduate Preferred : MBA in Marketing Strong B2B Sales and Negotiation Skills Understanding of Institutional Sales Processes, including tenders and contracts Good analytical and problem-solving skills Ethical and transparent dealing with high-value customers Stakeholder coordination across internal departments Work Experience: Competencies 8–10 years of experience in Institutional/B2B Sales Must have experience in the tire industry Exposure to Farm/OTR Tires business is an added advantage Behavioral: Customer Centricity Stakeholder Management Strategic Thinking Functional: Institutional Sales Strategy Product & Application Knowledge Tender and Contract Management

Job Description Form Job Role: Business Development Departments: APAC Job Code Location: Mumbai Reports To: Sr. VP - Sales Key Stakeholders : Sales, Finance, PM, Warehouse 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). We are seeking a dynamic and well-recognized Business Development professional to lead our growth strategy in key regions during the initial phase of our expansion. This role will be instrumental in establishing strong market presence, building strategic partnerships, and laying the foundation for long-term business success. 2: Organizational Relationship (Provide an organizational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) 4: Decision Making Authority (This will be for every job allocated to the individual) Refer To The Decision Making Box For Detail Information) Regional Focus: Spearhead business development initiatives in strategic regions, across the domestic market to expand our footprint. Engagement with OE Players: Identify, engage, and build strategic relationships with major Original Equipment (OE) players to unlock new opportunities, drive growth, and enhance brand credibility. Service Module Development: Conceptualize and implement a robust service module aligned with our product and market positioning, ensuring end-to-end value delivery to customers. Market Intelligence: Stay abreast of industry trends, competitor activities, and market shifts to develop proactive strategies and identify new business avenues. Stakeholder Collaboration: Work closely with internal teams including Sales, Marketing, and Customer Service to ensure alignment and seamless execution of business plans. Schedule A & B Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome. Can be merged with duties & Responsibility. 5: Key Result Areas (List the key deliverables that quantify successful performance in the role). Revenue Growth: Achieve agreed-upon revenue targets from new business opportunities, particularly from OE clients and expansion across the Indian Market. Market Penetration: Successfully establish and expand market presence in designated regions as measured by client acquisition and market share. Strategic Partnerships: Secure and nurture a specified number of high-value strategic partnerships with key OE players. Service Module Effectiveness: Successful development and implementation of a service module that enhances customer satisfaction and supports business growth. Pipeline Generation: Consistently build and manage a robust sales pipeline for future growth opportunities. Educational Qualification Skills & Knowledge Mandatory : Graduate in Engineering / Business / Marketing; MBA preferred. Interpersonal Skills: Exceptional ability to build rapport, influence, and maintain strong relationships with diverse stakeholders. Stakeholder Management: Proven expertise in managing expectations and collaborating effectively with internal teams (Sales, Finance, PM, Warehouse) and external partners. Communication Skills: Excellent verbal and written communication skills for engaging presentations, negotiations, and reporting. Strategic Decision Making: Strong analytical and strategic thinking capabilities to identify long-term growth opportunities and translate them into actionable plans. Market Acumen: Deep understanding of industry trends, competitive landscape, and market dynamics within the relevant sectors. Work Experience: Minimum 10+ years of relevant experience with exposure to handling OE clients and regional markets. Competencies Proven ability to build and sustain relationships with senior-level decision-makers and industry influencers. Ability to identify long-term growth opportunities and translate them into actionable plans Willingness to travel extensively within the assigned territory and attend key industry events.

Job Description Form Job Role : Senior Manager- Digital Marketing Departments: Central Marketing Job Code Location: Mumbai Reports To : Director- Central Marketing Key Stakeholders (Option depending upon the role): Frequency (Occasional/Frequent/Continuous) 1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). Strategy Development: Creating and executing digital marketing strategies aligned with overall business goals. Digital Assets Management: Manage Ensure that all our digital assets (website/intranet/mobile app) runs smoothly and that our readers always have access to fresh, relevant content. Ensure that the digital assets are on the most secure and latest platforms, to avoid any compromises owing to any malware attacks. To work collaboratively with stakeholders globally, to ensure upkeep of regional platforms (such as B2B in North America). Campaign Management: Overseeing the planning, execution, and optimization of marketing campaigns across various platforms like social media, email, and search engines. Content Creation and Management: Developing engaging content (text, images, videos) and managing content calendars to support marketing efforts. SEO and SEM: Implementing search engine optimization (SEO) and search engine marketing (SEM) strategies to improve website visibility and drive traffic. Social Media Management: Managing social media presence, developing platform-specific strategies, and monitoring engagement. Analytics and Reporting: Analyzing campaign performance, tracking key performance indicators (KPIs), and generating reports to assess effectiveness and ROI. Budget Management: Managing and allocating the digital marketing budget effectively. Staying Updated: Keeping abreast of the latest digital marketing trends, technologies, and best practices. 2: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position). 3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) Decision Making Authority (This will be for every job allocated to the individual) Refer to the Decision making box for detail information Manage and update our Digital assets Website/Intranet/Mobile App. Ensure that all the sections on the website (product section, blog posts) etc. are upto date. Further, the website should be on a secure platform, so that it’s not compromised in case of malware attacks. Working closely with the maintenance agency, to ensure the website has the latest security patches. Work towards the content calendar for the social platforms Work closely with the marketing managers and corporate communication managers, to ensure the latest stories, blogs, and campaigns are updated on the website. Run SEO mandate and optimize content on website, to ensure higher ranking for our website on searches. Run periodic SEM campaigns, in consultation with the marketing managers. Overall, all these actions should lead to increase in website visitor count. Intranet- Working closely with the marketing team, to ensure that all the flyers, brochures, NTRDs are updated on the intranet. The latest updates about the organization should be updated on the intranet. These actions should lead to an increase in intranet visitor count. Monitor website analytics and make adjustments as needed to improve performance Stay up-to-date with the latest website platforms and SEO trends and technologies. Periodic mobile app updates. Schedule A 4: Key Result Areas (List the key deliverables that quantify successful performance in the role). Ensure higher ranking for our website, on relevant searches. Increase in website visitor count. Reduction in website bounce rate. Increase in the monthly average visitors on the intranet. Increase in the monthly active users of the app Develop and grow our social handles Performance marketing with a drive to lower acquisition costs. 5: Decision Making Authority (For each decision type define if the action involves below mentioned categories: Schedule A : Execution Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making) Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome Can be merged with duties & Responsibility Educational Qualification Skills Skills & Knowledge Competencies Behavioral Master’s degree in computer science, information technology, or a related field preferred Excellent written and verbal communication skills Strong attention to detail and ability to manage multiple tasks and priorities Ability to work independently and as part of a team Creative Task-oriented Good at collaboration Work Experience Functional 7-8 years of relevant experience Strong knowledge of website platforms. SEO best practices and website analytics tools Social media latest trends and best practices. Understanding different website platforms (WordPress, AEM ,Notes JS). Search engine optimization best practices. Website analytics tools Working closely and guiding development and maintenance agencies.

The role of Support SCM within the SCM department in Mumbai involves reporting to the Specialist - SCM and collaborating with various internal teams to maintain customer orders and ensure timely order fulfillment for EU customers. The key stakeholders include Customers, CFT Team (Orders, Production, Dispatch, Logistics, Factory, Documents). The primary purpose of this role is to manage customer orders accurately, handle inquiries, resolve issues, maintain data accuracy, and coordinate with internal teams for smooth order processing and exceptional customer service. The duties and responsibilities include: - Order Management: Entering, verifying, and managing customer orders accurately in the system. - Customer Support: Handling inquiries, resolving order-related issues, and providing updates on order status. - Data Accuracy & Reporting: Maintaining precise order-related data and preparing reports for internal and customer use. - Issue Resolution: Identifying and resolving order-related issues in coordination with relevant teams. - Cross-Functional Coordination: Collaborating with Sales, Logistics, Finance, and other stakeholders for smooth order processing. - Logistics & Documentation: Coordinating with logistics partners, documentation teams, and shipping companies for timely deliveries and accurate documentation. Key Result Areas include Order Management, MIS, Logistics Documentation, and Customer query resolution. Educational Qualification required is Any Graduate. The desired skills include Customer Service, Order Processing, Regulatory awareness, Customer Service Orientation, MIS and Reporting, SAP, Interpersonal skills, Team player, Stakeholder management, and Excellent communication skills. The ideal candidate should have at least 3+ years of work experience in Customer Service, SAP, and MS Office in the field of supply chain. Time management skills are also essential for this role.,

As part of the position, you will be responsible for ensuring safety in the workplace by reviewing and closing Unsafe Acts and Unsafe Conditions as identified. You will also provide necessary inputs for closing these issues. It is imperative to prioritize safety measures during equipment operation, material handling, and forklift operation. Ensuring that all employees use Personal Protective Equipment (PPE) is crucial for maintaining a safe working environment. Your role will also involve understanding and implementing various machining processes, including knowledge of Conventional and CNC machineries. You will be tasked with maintaining machinery accuracy levels, designing jigs and fixtures, establishing inspection methods, and handling measuring equipment and calibration. In addition, you will be involved in the manufacturing of both new and existing products. This includes activities such as new product development, feasibility studies, modeling, design, and drawing extraction. You will also be responsible for tasks like reverse engineering, simulating product drawings, and planning production schedules. Monitoring and updating the progress status of new products, establishing new product processes, and conducting inspections are key components of this role. Furthermore, you will be expected to focus on continuous improvement in ongoing processes, monitor the effectiveness of processes, and upgrade them as needed. For product servicing, you will ensure that designing activities align with provided specifications and provide input for modifying existing products. Calculating product and man-machine running hours costing will also be part of your responsibilities. Overall, your role will involve a combination of safety management, machining process knowledge, new product development, and quality assurance to contribute to the overall efficiency and effectiveness of the manufacturing operations.,