Support - EU SCM

Job Role :

Departments: SCM

Job Code

Location:

Reports To:

Key Stakeholders (Option depending upon the role):

1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company).

2

: Organisational Relationship (Provide an organisational chart which illustrates the role structure above and below and parallel to this position).

3: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job)

Decision Making Authority (This will be for every job allocated to the individual)Refer to the Decision making box for detail information

• Order Management:
  

• Customer Support: Handle customer inquiries, resolve order-related issues, and proactively provide updates on order status and shipping details.
• Data Accuracy & Reporting: Maintain precise order-related data in company databases and prepare regular reports on order status for internal and customer use.
• Issue Resolution: Identify and resolve issues related to orders in coordination with relevant teams; escalate problems when necessary.
• Cross-Functional Coordination: Work collaboratively with Sales, Logistics, Finance, and other internal stakeholders to ensure smooth order processing and exceptional customer service.
• Logistics & Documentation: Coordinate with Indian logistics partners, documentation teams, and shipping companies to ensure timely arrivals, accurate documentation, and seamless transfer of containers to European warehouses or directly to customers.
  

4

: Key Result Areas (List the key deliverables that quantify successful performance in the role).

• Order Management
• MIS
• Logistics Documentation
• Customer query resolution
  

5: Decision Making Authority (For each decision type define if the action involves below mentioned categories:

Schedule A : Execution

Schedule B: Follow SOP/policy for decision to be made. (Moderate to Complex decision making)

Schedule C: Decide within approval limits) Complex/tactical/strategic decision making impacting the outcome

• Can be merged with duties & Responsibility
  

Educational Qualification

• Any Graduate
  

Skills

Skills & Knowledge

Competencies

• Customer Service
• Order Processing
• Regulatory awareness
• Customer Service Orientation
• MIS and Reporting
• SAP
• Behavioral
• Interpersonal skills
• Team player
• Stakeholder management
• Excellent verbal, written and listening communication skills
• Time Management
  

Work Experience

• Functional
• Customer Service
• SAP
• MS Office
• 3+ years of work experience In field of supply chain