Support - EU SCM

As a Support SCM in the SCM department in Mumbai, you will report to the Specialist - SCM and collaborate with internal teams to ensure timely order fulfillment for EU customers. Your key responsibilities will include managing customer orders accurately, handling inquiries, resolving issues, maintaining data accuracy, and coordinating with internal teams for exceptional customer service. Your duties and responsibilities will involve: - Order Management: Accurately entering, verifying, and managing customer orders in the system. - Customer Support: Handling inquiries, resolving order-related issues, and providing timely updates on order status. - Data Accuracy & Reporting: Maintaining precise order-related data and preparing reports for internal and customer use. - Issue Resolution: Identifying and resolving order-related issues in coordination with relevant teams. - Cross-Functional Coordination: Collaborating with Sales, Logistics, Finance, and other stakeholders for smooth order processing. - Logistics & Documentation: Coordinating with logistics partners, documentation teams, and shipping companies for timely deliveries and accurate documentation. Your Key Result Areas will include Order Management, MIS, Logistics Documentation, and Customer query resolution. The Educational Qualification required for this role is Any Graduate. The desired skills include Customer Service, Order Processing, Regulatory awareness, Customer Service Orientation, MIS and Reporting, SAP, Interpersonal skills, Team player, Stakeholder management, and Excellent communication skills. Ideally, you should have a minimum of 3+ years of work experience in Customer Service, SAP, and MS Office in the field of supply chain. Time management skills will also be essential for success in this role.,