Assistant Front Office Manager

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the front desk operations, guest services, and overall customer experience. This role ensures smooth check-in/check-out processes, staff supervision, guest satisfaction, and coordination with other departments.

Key Responsibilities:

• Assist in managing daily front office operations including reception, concierge, reservations, and guest services.
• Supervise and train front office staff to ensure high standards of service.
• Handle guest complaints, feedback, and special requests professionally and promptly.
• Ensure proper shift handovers and communication between team members.
• Monitor staff performance and provide feedback, coaching, or disciplinary action when required.
• Maintain inventory and order supplies for the front office department.
• Assist in implementing and monitoring SOPs (Standard Operating Procedures).
• Collaborate with other departments (housekeeping, F&B, maintenance) to ensure seamless guest experiences.
• Oversee billing and cash handling procedures.
• Prepare reports for management regarding occupancy, guest feedback, staff performance, etc.
• Step in as acting Front Office Manager in their absence.