Assistant Front Office Manager

Role Overview: As a Management Position at The Ritz-Carlton Pune, your primary responsibility will be to assist the Front Office Manager in overseeing the daily operations of the front office, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work closely with managers and staff to ensure efficient check-in and check-out processes, enhance guest and employee satisfaction, and optimize departmental financial performance. Your role involves supervising and managing the Front Desk team, fostering a supportive and cooperative work environment, and ensuring that day-to-day operations meet customer expectations. You will be responsible for setting and achieving goals, addressing guest concerns and feedback, and implementing strategies to enhance service quality continually. Key Responsibilities: - Assist the Front Office Manager in overseeing the daily operations of the front office, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. - Work closely with managers and staff to ensure efficient check-in and check-out processes. - Enhance guest and employee satisfaction and optimize departmental financial performance. - Supervise and manage the Front Desk team, fostering a supportive and cooperative work environment. - Ensure day-to-day operations meet customer expectations by setting and achieving goals. - Address guest concerns and feedback, and implement strategies to enhance service quality. - Provide exceptional customer service by going above and beyond to ensure customer satisfaction. - Provide guidance and coaching to staff, and handle guest inquiries and complaints effectively. - Implement customer recognition programs, uphold Front Office policies and procedures. - Monitor compliance with credit policies to minimize financial risks. - Communicate effectively with supervisors and colleagues, analyze information to make informed decisions. - Act as a representative of the Front Office Manager when necessary. - Participate in department meetings and collaborate with colleagues to improve service standards. Qualifications Required: - Passionate about delivering outstanding service and fostering a positive work environment. - Uphold the values of The Ritz-Carlton and embody The Ritz-Carlton's Gold Standards. - Effective communication skills with supervisors and colleagues. - Analytical skills to make informed decisions. - Previous experience in a similar role preferred. (Note: The additional details of the company were not mentioned in the provided job description.),