Assistant Front Office Manager

As an Assistant Front Office Manager at Marriott International, you will play a crucial role in administering front office functions and supervising staff daily. Your responsibilities will include overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk to ensure efficient check-in and check-out processes, maximizing guest and employee satisfaction, and enhancing the department's financial performance. Key Responsibilities: - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Supervise and manage employees, ensuring all day-to-day operations run smoothly - Establish and maintain collaborative relationships with employees - Monitor and support progress towards guest services and front desk goals - Handle complaints, settle disputes, and strive to improve service performance - Provide exceptional customer service by going above and beyond to ensure customer satisfaction and retention - Implement customer recognition/service programs and ensure compliance with all front office policies and procedures - Manage projects and policies to enhance customer experience and reduce bad debts - Take on additional responsibilities such as providing information to supervisors and co-workers, analyzing information to solve problems, and communicating critical information to the team Qualifications Required: - High school diploma or GED with 2 years of experience in guest services, front desk, or related area OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required At Marriott International, we are committed to fostering an inclusive environment where the diverse backgrounds of our associates are valued and celebrated. We are dedicated to providing equal opportunities to all individuals and uphold non-discrimination on any protected basis. Join us in creating a culture that appreciates the unique talents and experiences of every team member.,