Operations Manager

9 - 14 years

4 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Operations Manager

Operational Leadership:

  • Oversee the daily functioning of hotel and resort operations, ensuring all departments deliver exceptional service.
  • Develop, implement, and maintain SOPs to uphold brand standards and guest experience.
  • Monitor and improve operational workflows, guest satisfaction, and service delivery.

Team Management & Development:

  • Lead, mentor, and motivate departmental heads and staff, fostering a high-performance culture.
  • Conduct regular performance reviews, training needs assessments, and talent development plans.
  • Promote cross-functional collaboration and open communication across departments.

Financial & Business Acumen:

  • Assist in budgeting, forecasting, and cost control across all operational departments.
  • Drive revenue-generating initiatives and control operating expenses to maximize profitability.
  • Analyze P&L statements, KPIs, and operational reports to identify areas for improvement.

Guest Experience & Quality Control:

  • Monitor guest feedback and implement service recovery strategies where necessary.
  • Ensure consistent delivery of a 5-star guest experience through training and quality checks.
  • Liaise with guest relations and front office to manage VIPs, special requests, and complaints.

Compliance & Safety:

  • Ensure all operational activities comply with local laws, health & safety regulations, and environmental standards.
  • Conduct regular audits to maintain hygiene, safety, and security standards.

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