Area Manager

Area Manager (DC) – Full Home Deep Cleaning

Role Definition

branche

Key Responsibilities & Deliverables

• Manpower & Material Management

  : Monthly manpower planning, approvals for material planning, attendance & leave management.

• Staff Supervision

  : Grooming/uniform checks, task delegation (daily/weekly/monthly), shift scheduling, replacements, team performance monitoring.

• Customer Relations

  : Daily coordination, feedback collection, references, Google reviews, complaint resolution, and payment follow-ups.

• Operational Excellence

  : SOP creation & implementation, safety & hygiene compliance, equipment/material provisioning.

• Reporting & Control

  : Daily team/supervisor reporting, monthly reports (cost reduction, training), branch performance presentations.

• Team Development

  : Motivation, training, building supervisor teams, arranging social activities.

• Financials

  : Salary administration, cost optimization, accommodation/food arrangements for staff.

• Special Assignments

  : Participation in major projects, cross-branch travel for reviews/training.

Tasks & Activities

• Daily planning & reporting.
• Grooming & uniform checks.
• Attendance & payroll management.
• Training supervision & review.
• Monthly cost reduction initiatives.

Measurement Metrics

• Staff retention ratio.
• Number of complaints addressed.
• Timely reporting submissions.
• Customer referrals acquired.
• Volume of feedback collected.
• Training & development progress.

Job Location