Application Support - Microsoft skills - Lead

Hexaware Technologies

4 - 6 years

7 - 11 Lacs

mumbai pune chennai

Posted:2 weeks ago| Platform:

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Skills Required

server architecture sql server sla compliance ssrs msbi python project management ticketing tools program management change management sql production support technical support servicenow ticketing incident management application support ssis itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

4-6 years of Strong experience in MS SQL Server 2012/2014/2016 , Integrations services ( SSIS ) , Reporting services(SSRS ) Minimum 5+ Years of Production Support of Applications in MSBI (SQL,SSIS and SSRS) Should have excellent understanding of MSBI Architecture
Should have excellent understanding of MS SQL Server Architecture
Good to have Python experience Analyze the job failure for cause and recommend technical resolution
Provide work-around solutions where possible to restore the service
Recommend solutions to application teams if code change is required
Ability to demonstrate strong analytical skills
Knowledge of ticketing tools Service Now & Scheduling Tools Control M etc
Manage and work on Incidents and resolutions
On-Call Support for production critical applications where stringent SLA compliance is essential
Liaise with customers and manage customers expectations on incidents
Define, document and implement processes and procedures for supporting production environment
Client expect the resource should work on Weekends (12+ Hours) and the remaining 30+ hours can be worked on Week days Work with developers to implement the change & document it
Must be able to communicate effectively and work well within a team environment
Follow proper escalations procedures
Excellent communication, interpersonal and analytical skills
Excellent listening skills, self-starter, assertive, thorough, follows established procedures and the ability to meet deadlines

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