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Hexaware Technologies
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Application Support - Microsoft skills - Lead

Application Support - Microsoft skills - Lead

Hexaware Technologies

4 - 9 years

7 - 11 Lacs

pune chennai bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

app support problem management incident management devops application support c# release management it support entity framework microsoft azure sql server application development sql end user linq sql azure .net core asp.net .net web api

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Duties / Responsibilities

-Good written and Verbal communication

-Must have strong hands-on experience in supporting business applications.

-Should have managed a team of 10+ members and takes ownership of all L1 tickets/services

-Manages the Roster for the team and ensures minimum required availability

-Should have prior experience in application support activities (i.e., Incident Management, Problem Management, Service Request Fulfillment, App Performance Monitoring, Batch Job Monitoring and Root Cause Analysis).

-Adhere to customers IT Support processes, Security policy and SLA

-Should be able to understand escalation matrix

-Collaborate with app end users and Development Teams to provide E2E resolution for support issues.

-Coordination/Support for Release Management & Deployments.

-Prepare application know-how documentation wherever applicable.

-Ability to provide guidance to the team.

-Familiarity of Insurance domain applications

-Willing to work in rotational shifts

Skills (Good-to-have)

-Experience in developing applications.

-Experience in using DevOps tools

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