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Polaris Software Lab
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IT Service Desk Access Management Specialist

IT Service Desk Access Management Specialist

Polaris Software Lab

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

automation active directory workflow customer service windows microsoft it operations continuous improvement information technology auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The IT Service Desk Access Management Specialist is responsible for creating, removing, and maintaining account permissions and access controls for our IT solutions and systems. This role supports Polaris s worldwide IT operations, providing access management support to Polaris users with exceptional and professional customer service . R esponsibilities also include supporting employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation, where appropriate . The IT Service Desk Access Management Specialist participates in regular access management audits and ensures compliance with security policies and best practices.

ESSENTIAL DUTIES RESPONSIBILITIES:

Accounts operations for users provisioning and access management in IBMi , Active directory, SailPoint, and other services

Manage user accounts and Active directory information requests for additions, changes/corrections, and removals

Perform user access provisioning and de-provisioning for Joiners, leavers , and movers .

Process and troubleshoot user access requests, including capturing necessary authorizations and approvals

Perform accounts and access revocation when users roles change or the user is no longer affiliated with the organization

Contribute to the management of Active Directory groups and user attributes as necessary to control user access

Manage access control groups, object level access, and necessary approvals for transactions in Active Directory and IBMi

Maintain audit trail records for changes

Manage access approvals and records through ServiceNow

Contribute to continuous improvement of the service request workflow for the request routing to the appropriate approvers and fulfillment teams

Effectively communicate with customers and peers

Champion and maintain compliance with Polaris security policies and best practice directives

Foster relationships with employee and user data owners

Train other team members on new existing processes, being an escalation point of contact to provide internal team support

Collaborate with other IT support teams

Develop and maintain trend analysis and reporting through ServiceNow

Process development, improvement, and automation

Innovate and suggest enhancements for accounts creation and access provisioning processes

Document processes and workflows with and without visual representation

Continually review existing processes for gaps and areas for improvement

Play an important role in the ideation, design, and development of automation for repetitive and time-sensitive processes, and eliminating human error factor

Participate in Identity and Access Management related projects

Evaluates process improvements in workflow and best practice using ITIL foundations best practice.

SKILLS KNOWLEDGE:

Required Skills

Bachelors degree in computer science, Information Technology, related technical field, or equivalent practical experience is required .

3+ years of experience in Identity Access management role.

Self-motivated, with the ability to work independently and/or collaboratively with remote peers required

Ability to multi-task and meet deadlines required

Excellent communication and collaboration skills to work with various teams.

Excellent customer service and Stakeholder management skills required

General or intermediate knowledge of Active Directory required

Previous experience providing access management support required

Experience using ServiceNow or similar issue-tracking systems required

Intermediate experience with Windows-based applications such as the Microsoft Office suite required

Demonstrated discretion while handling confidential or personal data required

Preferred Skills

2+ years of experience working in a corporate service desk setting preferred

2+ years of experience participating in access management audits; gathering user populations and sampling evidence preferred

General understanding of large computing systems such as IBMi (AS400) preferred

General Understanding of GDPR (General Data Protection Regulation) and SOX (Sarbanes-Oxley Act) will be preferred

Identity related certifications ( e.g. Microsoft Certified: Identity and Access Administrator Associate).

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IT Service Desk Access Management Specialist