Application Support Engineer

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

• Backup Management (Backups/Recovery jobs)
• Monitoring (Software and Hardware)
• Performing Scheduled Backups and On-Demand Backup requests
• Backup troubleshooting on failures and slowness issue
• New Server, VM, SQL, Oracle, NDMP, Agent based backup configuration and removal as per request
• Performing critical and normal restores as per requests
• Participating in audits for successful backups and failure backups
• Backup software upgradation to latest SP or new version
• Performing DR test activity to the secondary site. Technical Experience:
• Should have experience on adding/updating storage and schedule policies, troubleshooting on backup failures, managing licensing and capacity usages.
• Should have experience on multiple agents which includes Filesystem, VSA, SQL, Oracle, Exchange, SAP, Active Directory and NDMP backups.
• Should have hands-on experience in NetBackup 9 /10 Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead, patching and compliance requirements.
• Should have hands-on experience in Rubrik Administration including Installation, Configuration and troubleshooting issues on Unix / Windows Platform Lead Rubrik Upgrades, patching and compliance requirements.
• Good understanding of Deduplication in Backup and Recovery and its implantation.
• Should have experience knowledge on Bare Metal restore
• Should have hands-on experience on Network, Database and OS teams for fixing various backup issues.
• Should have experience on raising support cases and working with support Engineers.
• Configure core components of Rubrik including devices, Policies, volumes, and volume pools using the Veeam Administration Console
• Should have knowledge in performing disaster recovery backups. Managing High availability Veeam.
• Should have hands-on experience on media management and handling staging jobs
• Should have hands-on experience in performing restoration of filesystem data
• Should have experience in recovery of SQL, Oracle, Exchange, AS400 and DB2
• Understanding of NDMP, VTL, SAN Media servers, Vault and Duplication options.
• Monitor daily activity and availability of the Backup environment by analyzing reports and reviewing activity logs
• Run and monitor backups, duplications and restores
• Maintain all equipment for backup environment to include servers, disk, and tape library and storage devices.
• Manage and maintain disk storage devices
• Verify tape drive operation and maintain media rotation and availability
• Should have experience in Installing /Removing Updates
• Should have experience Analyze and handle complex incidents and major incidents and promptly provide solutions
• Handle complex changes across the product
• Work with teams internal/external teams, vendors, and all relevant stakeholders to ensure effective service delivery
• Maintain the platform to the highest standard and ensure 24x7 support
• Excellent Communication Skills, ITIL Process, Ticketing Management, Customer handling Professional Attributes:
• Should have hands-on experience in troubleshooting backup failures.
• Should have hands on experience on de-duplication, replication of backups
• Good skills in managing backup team
• Should be aware of ITIL processes and should be open to work on multiple backup technologies.
• Should have strong communication skills.
• Ability to work shift patterns and provide out of hour’s on-call support
• Flexible to work in 24/7 shifts (Rotational Shifts) Educational Qualification:
• 15 years of mandatory education as per Accenture Standards. Additional Information: - The candidate should have minimum 3 years of experience in Veritas NetBackup Administration. - This position is based at our Bengaluru office.