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Accenture in India
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Application Support Engineer

Application Support Engineer

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture in India

5 years

0 Lacs

bhubaneswar odisha india

Posted:1 day ago| Platform:

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Skills Required

support software service kamailio sip scripting java communication networking routing design automation python flow testing monitoring provisioning microservices integration reporting automate deployment scaling analyze qos metrics tuning analysis wireshark devops network reliability scalability tcp ip udp dhcp voip security compliance development linux unix crm connect cisco encryption twilio certifications developer certification ai dialogflow azure kafka rabbitmq stack documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

Application Support Engineer

Project Role Description :

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :

Cloud Contact Center Operations

Good to have skills :

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time educationSummary: We are seeking an experienced Voice Engineer with 5 to 8 years of experience in Asterisk, Kamailio, SIP, WebRTC, and VoiceXML, along with strong scripting skills in Java. The ideal candidate will be responsible for designing, deploying, and maintaining real-time communication systems, IVR applications, and contact center solutions. A solid foundation in networking protocols and routing, combined with hands-on experience in voice platforms, is essential for this role. Roles & Responsibilities: - Design, configure, and optimize SIP-based communication systems using Asterisk and Kamailio/OpenSIPS. - Deep knowledge of SIP Signaling Protocols and standards. - Implement SIP trunks, call routing policies, and carrier interconnects. - Develop advanced IVR solutions using VoiceXML and Asterisk dial-plans. - Integrate IVR workflows with databases, APIs, and third-party applications. - Implement call flows for self-service, transfers, and intelligent routing in Contact Center environments. - Develop automation scripts and tools in Python for call flow testing, monitoring, and provisioning. - Implement APIs and microservices for system integration and real-time reporting. - Automate deployment and scaling of voice infrastructure in production environments. - Analyze SIP messages, RTP streams, and QoS metrics for performance tuning. - Use protocol analysis tools (e.g., Wireshark, sngrep) for issue resolution. - Collaborate with DevOps/Network teams to ensure system reliability and scalability. - Apply knowledge of networking protocols (TCP/IP, UDP, DNS, DHCP, TLS, SRTP) and routing fundamentals. - Work with firewalls, SBCs, and NAT traversal for secure and reliable call delivery. - Ensure adherence to VoIP security best practices and compliance standards. Professional & Technical Skills: - Hands-on expertise with Asterisk and Kamailio/OpenSIPS in enterprise deployments. - Strong understanding of SIP, RTP, and VoIP call flows. - Proficiency in VoiceXML for IVR development and Asterisk dial-plan scripting. - Practical experience with WebRTC signaling, codecs (G.711, G.729, Opus), and NAT traversal techniques. - Strong Python scripting skills for automation, monitoring, and integrations. - Experience working in Contact Center environments (routing, IVR, CTI integrations). - Familiarity with Linux/Unix environments and system administration. - Solid knowledge of networking protocols and routing basics. - Familiarity with FreeSWITCH, OpenSIPS, and SBCs. - Experience integrating with CRM/Contact Center platforms (Genesys, Amazon Connect, Cisco, etc.). - Knowledge of VoIP security (TLS, SRTP, encryption, SBCs). - Exposure to cloud-based telephony platforms (Twilio, SignalWire, Plivo, Amazon Chime). - Certifications such as CCNA/CCNP Voice, Kamailio Developer Certification, or SIP School Certification (SSCA). - Nice to Have: Experience with Voice AI, TTS/STT engines (Google Dialogflow, Amazon Polly, Azure Cognitive). - Nice to Have: Familiarity with event-driven frameworks (Socket.io, asyncio, Kafka, RabbitMQ). - Nice to Have: Knowledge of observability and monitoring tools (Grafana, Prometheus, ELK stack). - Nice to Have: Exposure to CI/CD and DevOps pipelines for voice application deployment. Additional Information: - Bachelor’s degree in Computer Science, Electronics, or equivalent field. - Strong communication and documentation skills. - Ability to work under pressure and in 24x7 environments and weekends. - Experience in global operations or managed service environments is a plus. - Relevant professional certifications are preferred.

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Application Support Engineer