Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Wireless Technologies Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As part of the Wireless Network Operations team, the candidate will serve as a key interface between the client and the network systems. This role requires a strong commitment to quality and effective communication to ensure continuous, reliable system performance. Leveraging deep technical expertise, the candidate will accurately identify client issues, develop and implement effective resolutions, and maintain operational stability. Day-to-day responsibilities include collaborating with clients, analyzing and resolving network incidents, and ensuring seamless wireless network operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Conduct root cause analysis for recurring issues and implement preventive measures. - Develop and maintain technical documentation for troubleshooting and knowledge sharing. - Stay updated with the latest industry trends and technologies to provide effective support. Professional & Technical Skills: - Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent) - Must to Have Skills (Minimum 1 or more): Cisco Wireless, Aruba Wireless, Meraki Wireless, Juniper MIST Wireless - Good to have Skills: Cisco Catalyst Center, DNA-C, Cisco ISE, Aruba ClearPass, Aruba Central, SSID, 802.1x, 802.11, Forescout NAC, Extreme Wireless, Fortinet Wireless, Ubiquiti, Arista Wireless - Good to have knowledge on Skills: Cloud Networking, Automation, SDWAN, Firewalls, Radius - Strong understanding of network protocols and wireless communication standards. - Experience in designing and deployment of wireless network. - Experience in troubleshooting and resolving wireless network issues. - Knowledge of network security principles and best practices. - Familiarity with network monitoring tools and performance optimization techniques. Additional Information: - Bachelor’s degree in Computer Science, Electronics, or equivalent field. - Strong communication and documentation skills. - Ability to work under pressure and in 24x7 environments and weekends. - Experience in global operations or managed service environments is a plus. - Relevant professional certifications are preferred.