Application Engineer

Job Summary:

In This Role, Your Responsibilities Will Be:

• Respond promptly to customer STO inquiries with quotes on spare parts, replacement valves, displacement valves with Management of Change (MOC) support through various communication channels, including phone, email, and chat.
• As part of the MOC provide datasheets, spare parts and competitive edge on Emerson products
• Support Sales by highlighting key differentiations between current install & new offering.
• Develop training materials for understanding competitor displacement opportunities
• Create process automation tools to drive speed and efficiency on STO Quoting activity
• Execute the quotes with best lead time estimates by evaluating current and future inventory levels in ERP and planning to ensure fast conversion to the operations team.
• Meet and exceed performance metrics, including response time and on time delivery of quote packages
• Maintain accurate and detailed records of customer interactions, issues, and resolutions.
• Any other duties as assigned by the Manager
  

Who You Are:

• You respond with a sense of urgency keeping the focus on customer requirements.You have a passion for learning about different products and also are focused on maintaining high quality in the work you do and meeting committments. You actively seek guidance from relevant sources to learn and upskill yourself where possible.
  

For This Role, You Will Need:

• Bachelor’s Degree in Engineering or Management or prior experience in a similar role
• Self-motivated and have a positive attitude
• Technical qualification in a mechanical field highly desirable
• Ability to work unsupervised and as part of a team
• Excellent written, verbal, and math skills
• Excellent interpersonal skills
• Proficient in Microsoft Word, Excel, and PowerPoint
  

Preferred Qualifications That Set You Apart:

• Knowledge of pressure relief valves
• Knowledge of SAP ERP
• Working knowledge of Power Platform
  

Our Culture & Commitment to You