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Koch Industries
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AP - Helpdesk – Analyst

AP - Helpdesk – Analyst

Koch Industries

2 - 7 years

3 - 7 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

helpdesk accou sap customer service invoice processing ap servicenow operations customer satisfaction service delivery compliance customer feedback voice support procurement leadership business operations finance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Job
As an Accounts Payable Helpdesk Analyst, you will play a key role in providing high-quality support to both internal and external stakeholders by managing and resolving queries related to Accounts Payable operations. You will be responsible for ensuring timely, accurate, and customer-focused responses to inquiries concerning invoices, payments, and vendor master data (VMD). This role requires a strong grasp of Procure-to-Pay (PTP) processes, excellent communication skills, and the ability to work effectively within a global shared services environment.
Our Team
You will be part of the Global Finance & Procurement team based in KCC Bangalore, supporting the Accounts Payable (AP) operations across regions. The team works collaboratively to maintain accuracy and efficiency in financial transactions while driving customer satisfaction. We value proactive communication, attention to detail, and a continuous improvement mindset to ensure high-quality service delivery.
This is an exciting opportunity to work in a dynamic, high-volume environment that offers exposure to global business operations and cross-functional collaboration.What You Will Do

Provide timely and accurate responses to queries related to invoices, payments, and vendor master data raised by internal stakeholders and external vendors.

Manage the entire query lifecycle through workflow tools (e.g., ServiceNow), ensuring all tickets are properly logged and resolved within defined service levels.

Ensure adherence to Query Management SLAs and maintain complete documentation and audit trails for all actions taken.

Liaise with internal teams (such as the AP Operations and Procurement teams) and external vendors to gather required information for query resolution.

Capture customer feedback and work with leadership to improve service quality and first-time resolution rates.

Demonstrate strong problem-solving skills by identifying root causes and recommending process improvements.

Proactively anticipate customer needs and communicate solutions effectively via email and voice support.

Support compliance, audit readiness, and continuous process enhancement within the AP function.

Perform other related duties or projects as assigned by management.

Who You Are (Basic Qualifications)

Education: Bachelor’s degree in commerce (master’s preferred).

Experience:

Minimum 2 years of experience in Accounts Payable or Procure-to-Pay (PTP) processes.

Proven experience in customer service and query management.

Strong knowledge of Accounts Payable operations including Vendor Master Data, Invoice Processing, and Payments.

Hands-on experience working in SAP (mandatory).

Excellent written and verbal communication skills with the ability to handle customer interactions professionally.

Strong analytical, organizational, and interpersonal skills.

Ability to manage high transaction volumes efficiently and accurately.

Willingness to work in rotational shifts.

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Koch Industries

Conglomerate

Wichita

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AP - Helpdesk – Analyst