Analyst - XA - Client Experience Delivery - Hyderabad

Analyst - Executive Accelerators – Client Experience Delivery

About Executive Accelerators
Are you striving for a high-performing role where your efforts tangibly support the relationship-building activities of Deloitte’s client teams with the C-Suite executives of our most important clients? Are you interested in taking your current skills to a new level to meet the demands of this role? Can you manage multiple deadlines, multiple stakeholders, multi-task, and work in stimulating dynamics, if so, then this is the role for you; it provides you with the opportunity to help enhance and enable Deloitte’s ability to deepen their C-Suite relationships through the delivery of differentiated client experiences.

About Client Experience Delivery

The Client Experience Delivery (CED) team, a specialized sub-team within the Executive Accelerators (XA), works with the role-based CXO Programs to support Next Generation CXO Event development, operations and execution. On behalf of the CED leadership, the Academies leader will oversee the production support, logistics and event execution for event programs and also drive innovation, process improvement, and leading practices with a focus on delivering consistent, high-quality client experience for all event programs.
CED team plays an integral role to support Lead Client Service Partners (LCSP) and account teams in helping key client leaders, their teams, and organizations address their most pressing challenges.

About the Role

As an Analyst, you will provide support to these role-based programs within XA under Growth and Purpose, Client Relationship Development, serving as a critical member of the delivery team for multiple events and work in liaison with Event Coordinator Leads in U.S.

• Develop confidential C-Suite event deliverables utilizing MS PowerPoint, MS Excel, MS Word, and various internal and external search tools and databases.
• Develop client-facing, print-ready materials and/or review automated outputs of deliverables with minimal guidance and work with tight deadlines and agreed SLAs
• Be client- and quality-centric with attention to detail, tailoring outputs to each program's needs and be responsible for self-review of work items.
• Build relationships with key stakeholders, follow up on work items, and provide regular progress updates to the event lead and other stakeholders.
• Perform secondary research to prepare executive and company profiles.
• Work effectively and in collaboration with all team members, actively developing knowledge and sharing best practices to achieve common team goals.
• Utilize Salesforce, SharePoint, MS Teams, and other firm resources to provide operational support and manage event folders/files, ensuring proper upload to the respective program repositories.

Support client and internal communications and registration:

• Manage Salesforce requests: validate data and customize extracts for leadership reports.
• Draft, edit, and send event email invitations for participants, hosts, and staff; coordinate with Salesforce team as needed.
• Populate participant templates, support team and program manager calls, and send touchpoint materials ahead of calls.
• Handle curriculum submissions, create and submit Continuing Professional Education (CPE) sign-in sheets and documents, and distribute participant certificates.

Salesforce Database Management & Reporting

• Create and maintain events, roles, and role extensions for all CXO events; Update and maintain client nomination, onboarding, and registrations on Salesforce.
• Provide required operational support utilizing Qualtrics (Deloitte’s preferred survey tool), Salesforce, SharePoint, and other firm resources.
• Build Salesforce reports for US counterparts, including the Program Team and US onsite coordinators.

Create and edit onsite materials and update trackers

• Monitor Event Coordinator mailbox for requests.
• Coordinate and track document submissions for print or digital use.
• Collect, format, edit, and proofread participant bios; upload all event app info (names, bios, photos) and manage updates.
• Review and verify accuracy of attendee, host, staff, speaker, and leadership lists.
• Populate breakout tracker and assign participants to sessions based on client selections.
• Review travel manifest and confirm transportation updates.
• Collaborate with ServiceNow team to process and track invoices.

Required skills

• Advanced skills in Microsoft Office (Excel, Word, PowerPoint): data cleansing, analysis, and template management.
• Experience with Salesforce, Teams, and SharePoint.
• Proficient in secondary research (e.g., sourcing executive bios from LinkedIn and company websites).
• Basic editing and proofreading abilities.
• Multitasking ability to manage multiple projects accurately and on time, with clear stakeholder communication.
• Self-motivated team player who works independently, with a client-focused, detail-oriented approach.

Preferred skills

• Event management experience is a plus
• Knowledge of managing finance applications and processing invoices is an advantage.
• Appreciation for working in a consultative, team-oriented environment.

Professional qualifications, work location, and timings

Academic qualification: MBA or equivalent

1-3 years of relevant experience

Location: Hyderabad

Work Timings: 2:00 pm-11:00 pm IST

Work format: Hybrid (between work from office & home)

How you will grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.