Analyst-Data Analytics

·        Conduct research, including call listening and side-by-sides, to understand the full lifecycle of an interaction that results in a Complaint or Privacy concern.

·        Work with key MIS and tech partners to build ODLs that encompass the full Complaints and Privacy journeys.

·        Deliver Complaints regulatory reporting across markets with complete accuracy and timeliness.

·        Proactively analyze Complaint and Privacy trends, undertake root-cause analysis and provide consultative support to stakeholders and partners.

·        Build automated monitoring capabilities to allow near-real time alerts for out of pattern Complaints or Privacy concerns.

·        Build self-service capabilities that allow business partners to access near-real time insights.

·        Strong attention to detail – this is a highly regulated space with no room for error

·        Excellent programming skills on Hive and Big Query

·        Exposure to Python, familiarity with NLP will be an added advantage

·        Experience working with, analyzing, and summarizing large data sets

·        Ability to translate business needs into a comprehensive story with data

·        Proven thought leadership, strong communication, relationship management skills

·        Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities

·        Experience working in GS or GTLS Operations

·        Familiarity with call recording platforms (NICE, Nexidia, etc.), systems used by specialists (OPUS, GSP, etc.), and associated data

·        Degree or certification in a quantitative field

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities