Job
Description
About Aliaxis Aliaxis is a global leader in advanced piping systems for building, infrastructure, industrial and agriculture applications. The company provides communities around the world with sustainable innovative solutions for water and energy, leading the industry in a way that anticipates the rapidly evolving needs of its customers and of society. Aliaxis India Headquartered in Bangalore with brand name of Ashirvad by Aliaxis has over 1500+ channel partners, 60000 dealers and approximately 500 sales personnel spread all over the country. There is a dedicated helpline number where you can reach Ashirvad Pipes for any help and our representative will reach out to you for any advice or help which you might need in connection with our range of products, installation, availability and prices Roles & Responsibilities The Logistics and Customer Service Executive will play a key role in ensuring timely and efficient service delivery to our B2B clients. The role involves strategic planning, logistics management, customer relationship building, and direct engagement with B2B customers to understand and meet their needs. The ideal candidate will be a proactive, solution-oriented professional who thrives in a fast-paced environment. Key Responsibilities Are Customer Relationship Management: Build and maintain strong relationships with B2B customers, ensuring a high level of satisfaction and long-term partnerships. Meet regularly with B2B customers to understand their needs, expectations, and business challenges, and tailor solutions accordingly. Respond to customer inquiries and issues promptly, ensuring issues are resolved in a timely and effective manner. Logistics Coordination Oversee the end-to-end logistics process for B2B orders, ensuring timely and accurate deliveries. Work closely with suppliers, warehouses, and transporters to coordinate shipments and resolve any logistical issues. Monitor and track shipments to ensure on-time deliveries, manage inventory, and address any disruptions. B2B Strategy Development Develop and implement strategies that enhance B2B customer satisfaction and retention. Collaborate with sales, marketing, and other departments to align strategies and goals to meet customer needs and expectations. Analyze customer feedback and trends to improve service delivery and offer tailored solutions. Problem Solving & Conflict Resolution Address and resolve customer complaints or issues, ensuring minimal disruption to client operations. Identify process improvements to enhance operational efficiency and customer satisfaction. Reporting & Documentation Maintain accurate records of customer interactions, transactions, orders, and feedback. Prepare regular reports on customer service performance, logistics issues, and customer feedback for internal stakeholders. Reporting And Analysis Prepare reports on logistics performance, including delivery times, shipping costs, and customer satisfaction. Track and report on key customer service metrics such as response times, resolution rates, and order accuracy. Identify trends in customer feedback and provide actionable insights to management for service improvements. Requirement Postgraduate in Operations Management (preferably from NITIE, IIM, SP Jain) Should have worked in Logistics & Customer Operations for B2B 4-6 years' Experience within the plumbing industry, construction, or manufacturing industry is highly desirable. Experience in logistics and customer service, preferably in the B2B sector (ref:iimjobs.com) Show more Show less
