AI Tools & Automation Expert

Position:

Location:

Department:

Reports To:

About the Role

AI Tools & Automation Expert

Key Responsibilities

• AI Tools Implementation:

  Evaluate, recommend, and deploy AI tools and platforms across different departments (operations, sales, customer service, HR, finance, etc.).

• Process Automation:

  Design and implement automated workflows to streamline repetitive tasks, reduce manual effort, and increase accuracy.

• Cross-Department Collaboration:

  Partner with department heads to understand needs, identify AI/automation opportunities, and ensure successful rollouts.

• Custom AI Solutions:

  Build and integrate AI-powered solutions (chatbots, CSR agents, data entry automation, sentiment analysis, reporting, etc.).

• System Integration:

  Connect AI tools with existing enterprise systems (CRM, ERP, HRMS, etc.) via APIs and workflow orchestration.

• Monitoring & Optimization:

  Develop dashboards to track AI usage, efficiency gains, and ROI; fine-tune implementations as needed.

• Change Management & Training:

  Provide training, documentation, and support to teams adopting AI tools; ensure smooth adoption across the organization.

• Innovation & Research:

  Stay updated on new AI/automation trends and continuously recommend tools and solutions to keep the company ahead.

Required Skills & Qualifications

• Bachelor’s/Master’s degree in Computer Science, AI, Data Science, or related fields.
• 4–8 years of experience in AI tools, automation frameworks, or enterprise automation.
• Proven experience implementing AI solutions

  company-wide

  or in large-scale organizations.
• Strong knowledge of AI and automation platforms (e.g., n8n, UiPath, Automation Anywhere, Zapier, Make, LangChain, OpenAI, DeepSeek, Ai, Azure AI, Google AI).
• Proficiency in

  Python, JavaScript, or Node.js

  for building and integrating AI solutions.
• Experience with system integration via

  APIs, webhooks, and ETL pipelines

  .
• Familiarity with business workflows in operations, customer service, HR, finance, and sales.
• Strong problem-solving and communication skills; ability to translate business requirements into technical solutions.

Preferred Skills

• Hands On experience in Lovable , Cursor Ai, WindSurf , n8n etc.
• Also required hands-on experience with

  AI-based customer support agents and RPA implementations

  .
• Knowledge of cloud AI deployments (AWS, Azure, GCP).
• Experience with dashboards and analytics tools (Power BI, Tableau, Looker, or custom solutions).

Understanding of compliance, security, and governance in AI implementations.