AGM/ AVP HRO Delivery - Mumbai/Kolkata - GO/JC/831/2025

Job Title: AVP/ AGM- HRO Delivery LeadLocation: Mumbai/KolkataCandidate expectationsCandidate must have 16 to 20 Years of Experience as HRO � Global Delivery LeadResponsible to lead large scale HR operations across HR processes including Talent acquisition, talent management, talent development, performance administration, payroll & compensation and develop a execute HR operational strategy & plansProvide Leadership & Governance to Account/ Accounts Shared Service ProgramDrive Process rigor, business outcomes, customer experience, controls & compliance and forge strong partnership with stakeholders (Internal & external)Responsible for Staffing Programs � ensuring the identification of right skillset, timely onboarding & training.Overall accountable for P&L (Revenue & Margin)The role will also be responsible to manage transformation journey across multiple clients (during Sales and Delivery cycle) keeping in mind the strategic and visionary business outcomesResponsible for collaborating cross[1]functionally with stakeholders in HRO business process improvements aimed at simplification and accelerating cost savings, Enhance Employee Experience and effectiveness.The role will be responsible to moving each of the delivery account towards Cognitive operations (combination of leveraging Robotics, Analytics, AI and Agentic AI, effectively)Master at using critical thinking and problem[1]solving skills to resolve issues and identify improvement opportunitiesDeep experience in HR BPS industry (across multiple verticals � Manufacturing, CPG, FMCG, Retail , Energy & Resource)Manage 3-5 accounts across geographies with knowledge of pre-sales & transitions methodologiesManage & grow excellent customer relationsStrong critical thinking, creative problem[1]solving and analytical skillsTime management and risk / issue managementExposure to HR Tech (Workday, SAP SF or Oracle HCM) implementation / program management will be an added advantageProficiency in M365 suite applications, Proficiency in Global HCM tools & solutions, Exposure to ERP and automation toolsStrong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required

Skills Required

RoleAGM/ AVP HRO Delivery - Mumbai/KolkataIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired Education B.ComEmployment TypeFull Time, PermanentKey Skills

• BPO
  

Other Information
Job CodeGO/JC/831/2025Recruiter NameHemalatha