Account Manager

OVHcloud Overview

Trusted Cloud

Position Overview (Hybrid Account Manager & Inside Sales Representative)

Hybrid Account Manager & Inside Sales Representative

The ideal candidate is a dynamic, passionate, and commercially minded professional with a deep understanding of the Cloud industry, who is committed to delivering world-class customer satisfaction and measurable revenue growth.

Key Responsibilities

Strategic Account Management (50%)

• Key Account Portfolio Management:

  Strategically manage and nurture the

  APAC top 25 customers

  , acting as the primary point of contact to ensure their continued satisfaction and business success with OVHcloud.

• Customer Business Development & Growth:

  Develop and execute a dedicated sales strategy for the portfolio, focusing on customer growth, upselling, and cross-selling relevant products and solutions.

• Customer Intelligence & Insight:

  Proactively monitor and keep abreast of customer affairs (news, priorities, strategy) to understand their challenges, constraints, and objectives, ensuring OVHcloud remains a relevant partner.

• Forecasting & Reporting:

  Forecast sales turnover and establish financial projections based on the identified business potential within the managed portfolio.

• Relationship & Service:

  Ensure exceptional customer satisfaction, manage and follow up with customer relations, and transfer projects to operational teams while ensuring proper commercial follow-up.

Inside Sales & Business Acquisition (50%)

• Lead Identification & Qualification:

  Work extensively with

  CRM digital leads

  (inbound calls, tickets, contact forms, campaigns) to identify the right prospect, establish initial relationships, and qualify their needs and potential.

• Customer Onboarding & Farming:

  Proactively assist and on-board new customers, guiding them through the initial sales process and preparing them for long-term 'farming' (growth).

• Solution Selling:

  Understand prospective and existing customers' business goals and provide tailored solutions by identifying the right OVHcloud product to meet their needs (IaaS, PaaS, SaaS).

• Pipeline Management:

  Actively manage and grow a pipeline of business opportunities, ensuring all customer information and commercial activities are accurately centralized, evaluated, and optimized within the CRM tool.

• Market & Competition Analysis:

  Analyze the APAC market and its evolution, survey the competition, and perform benchmarking to identify new business opportunities and refine commercial offers.

• Commercial Support:

  Study and respond to relevant public and private calls for tender, or delegate as appropriate.

Skills & Experience Required

• Relevant experience in similar Inside Sales or Account Management roles, with a proven track record of selling

  SaaS, PaaS, or IaaS solutions

  . Experience with IaaS is a bonus.

• Great business acumen

  and the ability to articulate complex technology value propositions to

  C-level stakeholders

  .
• Deep understanding of the current

  IT landscape

  and passionate about technology and sales methodologies.

• Excellent interpersonal and negotiation skills

  with a strong ability to create and maintain long-term relationships with customers.
• Highly

  flexible, autonomous

  , and able to integrate seamlessly into diverse teams working on various projects while keeping current with new technologies.
• Demonstrable

  focus on customer satisfaction

  , always keeping the return on investment (ROI) in mind.

CRM tool