Job
Description
BIS is a dynamic branding and marketing services agency specializing in digital solutions, customer engagement, and data-driven marketing strategies. We work with diverse clients to build compelling brand narratives and drive measurable business impact. Location: Gurgaon (In-Office) Role Overview We are looking for an Account Manager – Client Servicing & Success who will be responsible for ensuring client satisfaction, timely communication, and cross-functional coordination to meet client expectations. This role is the face of the organization for the client and plays a critical role in managing relationships, coordinating internal efforts, and ensuring account growth and operational clarity — without direct delivery ownership. Key Responsibilities Client Servicing & Relationship Management Act as the main point of contact for all assigned clients. Build and maintain strong, long-lasting client relationships. Schedule and participate in discovery calls, review meetings, and client check-ins. Anticipate client needs and ensure a high level of responsiveness and service quality. Account Coordination & Project Support Coordinate with internal teams (design, content, strategy, digital) to ensure alignment on deliverables, timelines, and expectations. Maintain project trackers, follow up on tasks, and ensure timely inputs to respective teams. Prepare and support in creating client presentations, proposals, and recap documents. Payment Coordination Work closely with the finance team to track invoicing and outstanding payments. Follow up with clients for dues in a structured, courteous, and professional manner. Maintain real-time dashboards or trackers for each client’s payment status. Upselling & Growth Identification Identify opportunities for upselling additional services or increasing account value. Share client needs or gaps with the strategy or sales teams for targeted proposals. Support commercial conversations by presenting value additions to clients. Reporting & Analysis Generate periodic client service reports and feedback summaries. Track service KPIs such as response times, issue resolution, and satisfaction scores. Collate and share performance summaries or updates based on client inputs. Key Requirements 3–6 years of experience in account management, client servicing, or customer success. Preferred Female Candidate. Excellent verbal and written communication skills. Strong coordination and follow-up skills with internal and external stakeholders. Proficient in Google Workspace, Excel, and tools like Asana, Notion, Trello, or HubSpot. Detail-oriented with a proactive attitude and client-first approach. Able to multitask and manage multiple accounts without losing attention to detail. Strong interpersonal and relationship-building abilities. Commercial mindset with a knack for identifying client opportunities and risks. Comfortable owning payments and client communication. Show more Show less
