Zendesk Engineer Full time

Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.Opportunity published on Get on Board.Role and Responsibilities

• Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
• Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
• Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
• Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
• Provide ongoing support and adjustments based on user feedback and evolving requirements.
• Document configurations, processes, and best practices to maintain a knowledge base for the team.
  

Required Skills And Experience

We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.

Desirable Skills And Qualifications

Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.Benefits and Work EnvironmentWe provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.GETONBRD Job ID: 54622Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in South America, Honduras, El Salvador, Guatemala, Costa Rica, Mexico or Dominican Republic.