Wellbeing Coordinator – Trust & Safety

Hi Applicants,

Wellbeing Coordinator – Trust & Safety

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Title: Wellbeing Coordinator – Trust & Safety

Reports To: Wellbeing Manager

Location: Hyderabad, Telangana, India.

Inviting Applications for the role of Well-being Coordinator (Trust and Safety)

To support the mental, emotional, and occupational wellbeing of content moderation teams by coordinating wellness programs, counselor sessions, reporting, and compliance activities in a high-stress, sensitive work environment.

Key Responsibilities:

Employee Engagement & Support

• Conduct regular floor walks to gather feedback from Operations and identify wellbeing needs.

• Coordinate Wellness Check-Ins, Counselor-led Group and 1:1 Coaching Sessions

Scheduling & Coordination

• Prepare and share counselor rosters ensuring required coverage.

• Coordinate group workshop schedules and manage ad-hoc session requests.

• Liaise with FLMs and Market SPOCs for session nominations and scheduling.

Reporting & Analytics

• Prepare reports for Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) including session metrics, diversity usage, and psychological health indicators.

• Maintain internal trackers and audit artifacts.

Communication & Awareness

• Draft and distribute: - Psychoeducational mailers - Monthly Calendars - Quarterly Wellness Newsletters

• Conduct Wellbeing Orientation for new hires.

Compliance & Audit

• Ensure adherence to audit and compliance requirements in collaboration with the global and risk teams.

Counselor Management

• Support onboarding/offboarding counselors.

• Counselor supervision, rating and feedback.

• Monitor shift adherence and timesheet accuracy.

Required Skills & Qualifications:

• Master’s degree in psychology or related field.

• Strong organizational, communication, and interpersonal skills.

• High emotional intelligence and ability to handle sensitive information.

• Proficiency in Excel, PowerPoint, and internal reporting tools.

Preferred Experience:

• Minimum 5 years in a wellbeing, or support role in a Trust & Safety or content moderation environment.

• Familiarity with trauma-informed care, crisis response, or mental health support.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

If interested, please share your CV on ruchika.joshi1@genpact.com.