Walkin Drive For Merchant Tax Reporting (Team Lead) on 8th Jan

Greetings from Infosys BPM Ltd.,

We are hiring for Walkin Drive for Team Lead- Merchant Tax Reporting (Merchant Financial Services) Domain for Bangalore. Please walk-in for the interview on 8th January 2026 in Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Team Lead- 5Yr to 8Yrs experience:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-235789

Interview details:

Interview Date: 8th January 2026

Interview Time: 9.30 AM to 12:00 PM IST

Interview Venue:

Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,

Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks.

• Job Location: Bengaluru

• Qualification: Any Graduate (Full Time)

• Experience: 5- 8 Years

• Notice Period: Immediate Joiners Only

• Shift: US shifts/ Night Shifts

• Week Offs: Rotational Offs

• Work From Office is mandatory (5 days)

• Job Level: 4B

• Designation: Team Lead

Note:

• Candidate should have the hands-on experience and on paper experience as Team Lead

• Candidate should have proficiency in Oral & written communication.

Role Overview:

This role ensures the team operates effectively, meeting the defined targets, managing team performance, and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.

Key Responsibilities:

• Assign tasks, manage workloads, and ensure SLAs are met.
• Daily huddles, coaching, One on One, performance feedback.
• Newhire onboarding & crossskilling.
• Audit readiness & control adherence.
• Defect RCA and corrective actions.
• Identify opportunities for process improvement and efficiency.
• Ensue compliance with company policies, procedures, and quality standards.

Knowledge & Skills preferred for the role:

• Knowledge of billing systems and reconciliation processes.
• Familiarity with financial compliance standards.
• Experience with ACH processing and merchant funding
• ACH - identify and report any errors in merchant funding.
• Performing analysis of funding.

People Management:

• Set clear performance expectations and monitor progress.
• Identify training needs and support career development and succession planning.
• Address performance issues, disciplinary matters, and grievances in line with company policies.
• Regular one on one for performance review.
• Building effective teams and developing direct reports.

Business Performance:

• Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction
• Drive automation and continuous improvement within the process.
• Identifies cost saving opportunities.
• Structured and periodic performance management.
• Support and engage with other ad-hoc projects and Organization Development tasks, as required.

Client Management:

• Ensure proactive client feedback while aligning priorities to Client SLA deliveries.
• Actively engaged with Client Relations team for support and expectation management.
• High priority escalation handling and close loop management.

Educational/Professional Qualifications:

• Bachelors degree in finance, Business Administration, or related field (or equivalent experience).

• Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles.

• Strong analytical and problem-solving skills.

• Proficiency in MS Excel and other data analysis tools.

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team in a high-volume environment.

Competencies that will be Assessed:

• Leadership & People Management.

• Strategic & Business Acumen.

• Interpersonal & Communication Skills.

Documents to Carry:

• Carry a printout your updated resume.

• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

• All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry:

Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

• Original Government ID card is must for Security Clearance

Thanks & Regards,

Infosys Recruitment Team.