Walk In Drive Organized by Avacend Solutions for Cisco Project – HTOM

Walk-In drive alert .

Are you seeking an exciting career opportunity in Gurgaon?. Avacend Solutions (Client Cisco) is hosting a walk-in drive for talented and enthusiastic individuals to join our growing team in various departments.

Below are the details for your ref.

Designation :- HTOM

Payroll :- Avacend Solutions Pvt Ltd ( Cisco Project )

Location :- Gurgaon

Experience :- 8 Years - 20 Years

Salary :- as per market standard

Walk-in drive details :-

Date and time :- 26th July 2025, between 10AM to 3PM

Interested candidate can share your resume on below email id for further process :-

dhanesh.r@avacendsolutions.com

JD:-

The CX High Touch Expert Care Team is a vital part of the Customer Experience (CX)

organization, committed to delivering exceptional operational excellence and customer

satisfaction. By joining the Expert Care team, you’ll become part of a high-impact, collaborative

group that sets the standard for excellence in the IT services industry. You will be part of a team

that puts customers first, dedicated to delivering exceptional customer experiences, working

together in a collaborative and supportive environment.

Your Impact

As a High-Touch Operations Manager (HTOM), you will be a trusted advisor and key point of

contact for Cisco’s top-tier customers. This role demands a passion for customer success and

a commitment to providing exceptional service. Additionally, understanding the customer’s

unique environment—economic, political, and cultural—will be vital in building and sustaining

strong relationships. This is a highly visible role that oPers exposure to customer networks and

provides opportunities to enhance their operational ePiciency and maximise services

availability.

• Act as the primary point of contact for both customers and internal teams on

operational issues, ensuring timely and ePective issue resolution.

• Build and maintain strong relationship with key customer stakeholders and executive

decision-makers as well as internal Cisco teams.

• Possess detailed knowledge of customer’s infrastructure, critical sites, operating

procedures as agreed upon with customer.

• Lead and drive cross functions, internal and external on critical outages and complex

issues at the network level, turning around critical issues and customer sentiments.

• Lead Root Cause Analysis (RCA) on escalated or recurring issues (problems) and driving

discussions with the customer in RCA and PIR (Post Incident Review) readout sessions.

• Strong presentation skills and experience with data analytics and reporting.

• Coordinate technical issues and customer needs.

• Travel regularly to customer sites to present operational issues/activity, customer

satisfaction and gap analysis to customers and internal Cisco personnel.

• Provide customers with updates on hot or escalated issues.

• Coordinate and conduct weekly conference calls to provide status reports to

customers. Create and present quarterly reports to customers with analysis of

customers’ support needs.

Minimum Qualifications:

• Bachelor's + 7 years of relevant experience or Masters + 5 years of related experience.

• Proficient in working with Microsoft PowerPoint and Microsoft Excel.

• Experience with Pivot tables and macros a plus.

• Excellent communication skills demonstrating understanding of stakeholders’

expectations.

• Strong understanding of ITIL processes - Incident, Problem and Change management

best practices.

Preferred Qualifications:

• ITIL® 4 Foundation, CCNA, PMP or Prince2 is a Plus.

• Understanding of Cisco Products and Technologies.

• Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory

environment.

• Strong critical thinking, decision-making, and problem-solving skills.

• Strong presentations skills and be hands-on with various styles of data analytics.

• Strong influencing and negotiation skills.

Demonstrate the ability to excel in the following areas:

• Customer Service

• Conflict Management

• Analytical and Trend analysis

• Communication/Presentation

• Project management skills

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to

pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus

on unlocking potential. Cisconians often experience one company, many careers where

learning and development are encouraged and supported at every stage. Our technology, tools,

and culture pioneered hybrid work trends, allowing all to not only give their best, but be their

best.

We understand our outstanding opportunity to bring communities together and at the heart of

that is our people. One-third of Cisconians collaborate in our 30 employee resource

organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed

allies, and make a diPerence. Dedicated paid time oP to volunteer—80 hours each year—allows

us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that

powers the internet. Helping our customers reimagine their applications, secure their

enterprise, transform their infrastructure, and meet their sustainability goals is what we do best.

We ensure that every step we take is a step towards a more inclusive future for all. Take your

next step and be you, with us!

Regards,

Team - Avacend Solutions