VP Lean Digital Transformation

Lean Digital Transformation (LDT) function serves as a catalyst for career advancement and heightened leadership visibility within the company. By taking on responsibilities in this role, aspiring leaders are immersed in a dynamic environment that demands strategic thinking, decisive action, and effective communication. The challenges and complexities encountered within this function create an ideal testing ground for individuals to prove their leadership capabilities and demonstrate their potential. Furthermore, the function's prominence among senior management and executives ensures that exceptional performers are duly recognized and actively considered for future leadership positions. As a result, this function not only expedites career progression but also provides a distinguished platform for individuals to establish themselves as competent and influential leaders within the organization.

The LDT team drives the transformation agenda for G and its clients by leading the interplay of Data Analytics, Digital, and Lean Six Sigma. We fuse Lean and Six Sigma to optimize processes, bring end-to-end process linkage, reimagine businesses with digital solutions and predict problems before they occur by embedding Analytics into operations. You would also lead the charge to infusing agentic AI solutions and Generative AI into our Operations which we run for our clients.

In this role you will hold end to end accountability of several critical programs/ clients, which have $ booking targets in addition to overseeing outcomes on the digital disruption that are to be achieved.

All parts of the operating ecosystem need to be orchestrated into a well-oiled machine to meet the program success criteria, with respect to business outcomes and booking targets.

Key Responsibilities

• Value & Productivity Governance:

o Own the the Value delivery framework and policy for all LDT initiatives/projects across the organisation

o Quality Assurance - Oversee the Corporate Audit process to ensure adherence to Value Policy

o Ensure accurate & timely reporting of Value Delivery & Productivity on a periodic basis post alignment with vertical teams

• Gen AI Programme Management & Governance:

o Oversee the central reporting of all Gen AI deployments across the units and segments.

o Evaluate business cases for GenAI solution development and sign-off the funding accordingly

o Ensure weekly data collation for Gen AI GLC reporting and alignment with Vertical LDT Leads.

o Ensure accurate & timely submission of inputs for weekly GLC review

o Ensure timely & accurate submission of Gen AI inputs for Board meetings, Investor Relations packs etc

o Raise red flags and highlight delivery risks on a timely basis and help to develop mitigation plans.

o Ensure adherence to Quarterly delivery targets

• L&D + DNA

o Develop and maintain of LDT Frameworks for the organization

o Review GB/BB/MBB projects as a Certifying Authority to ensure adherence to ProDG methodology

o Review all training content on periodic basis and ensure updation of training material

o Review and report on Trained & Tested / Certified DNA for the organisation and ensure adherence to DNA target

o Program manage Xcelerate & other crowdsourcing campaigns for idea generation

• Collaborate with global operating teams & vertical LDT teams to identify and execute opportunities for modernizing operations

• Colalborate with Vertical LDT Leaders in delivering organizational value imperatives.

Qualifications we seek in you!

Minimum Qualifications

• Min. postgraduate / MBA from a top institution (Preferred)

• Business understanding and knowledge of transformation trends in 2-3 Industry verticals.

• Experience in leading digital transformation programs which include technology, business strategy, data, and emerging technology, preferably in programs that are Experience led, Velocity Driven and at Global Scale

• Should have played critical role in building strategy and execution and have an excellent understanding and expertise in digital technologies including cloud computing, data analytics, artificial intelligence (AI), machine learning (ML), and automation.

• Have the alibility to collaborate with senior operations /sales leaders to understand their analytics, digital and transformation needs.

• Be able to establish strong relationships, manage expectations to drive adoption and to build solutions ensure alignment with client and business priorities and bringing in credibility to our Digital Value proposition.

• Strong analytical and problem-solving abilities, with the ability to interpret complex data and translate it into actionable insights. Proficiency in data analysis tools and techniques is essential.

• Outstanding leadership and interpersonal skills, adept at engaging clients and stakeholders across the organization. Proven success in managing cross-functional teams and driving change in complex environments.

• Good understanding of Operations ecosystem in a Business Process management environment. Specific knowledge on or more Core Service lines like Finance and Accounting, Supply Chain, Procurement, Banking Operations, Insurance Operations

• Strong facilitation, presentation, and negotiation skills (internal & external).

• Ability to work in a multicultural environment.

• Ability to think strategically and translate business objectives into actionable plans. Strong business acumen and the ability to align analytics and digital initiatives with broader organizational goals.

• Overall, as a Lean Digital Transformation Leader you will be responsible for driving the integration of process, analytics, and digital capabilities throughout the organization, ensuring the effective use of data and digital technologies to achieve business objectives and enhance operational performance.