VP - Front Office Application Support

Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world. Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. Sound understanding of Aladdin Platform Knowledge along with the various components of Aladdin e.g. PfC, PmC, Explore. Sound knowledge of Trading Venues & OMS/EMS e.g. Bloomberg, MarketAxess, TradeWeb. Ability to query trade data, logs and troubleshoot the issue. Understanding of FIX messages for trade execution. Knowledge of Market Data e.g. Bloomberg Terminal, Reuters, EIKON and other data sources. Sound knowledge entire Trade life cycle and various steps involved in trading life cycle. Sound understanding of various Financial Asset Classes. Fair knowledge of Market Regulations. Accountable for leading the Front Office Application support team. Accountable for Incident Management within the Front Office area. Be the escalation point for Front Office Users/Stakeholders. Accountable for driving Service Improvement within the Front Office Application support process. Accountable to build high performing team to deliver customer delight. Ability to drive prioritization for the Front Office book of work. Responsible for sending effective communications. Working with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution. Taking responsibility for championing the use of Aladdin throughout the business. Handling high-priority trade execution issues under pressure. Quickly identifying and resolving trading-related issues. Maintaining logs, issue tracking, and documenting resolutions for future reference. Providing MI specific to each regional service review (UK, Europe, APAC, Americas) Participating in any Business Continuity, Disaster Recovery and Failover activities. Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc. We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. Show more Show less