EXP 4 to 6 yrs Location Any PSL Location Rate below 14$ JD - DBT/AWS Glue/Python/Pyspark Hands-on experience in data engineering, with expertise in DBT/AWS Glue/Python/Pyspark. Strong knowledge of data engineering concepts, data pipelines, ETL/ELT processes, and cloud data environments (AWS) Technology DBT, AWS Glue, Athena, SQL, Spark, PySpark Good understanding of Spark internals and how it works. Goot skills in PySpark Good understanding of DBT basically should be to understand DBT limitations and when it will end-up in model explosion Good hands-on experience in AWS Glue AWS expertise should know different services and should know how to configure them and infra-as-code experience Basic understanding of different open data formats Delta, Iceberg, Hudi Ability to engage in technical conversations and suggest enhancements to the current Architecture and design"

Description Primary Skill:Voice IPT Secondary SkillTeams Telephony JD 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of Unified products. 3.Providing on call support to team for escalated issues. 4.Voice over IP, Cisco Telephony operations. 5.Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. 6.Hands-on configuration and troubleshooting experience on CISCO CUCM, UNITY, Right Fax, Ascom gateway wireless devices. 7.Deploy, configure and maintain a variety of voice technologies includingCisco, etc. 8.Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills VoIP;Cisco VoIP Languages RequiredENGLISH Role Rarity To Be Defined

Genesys Contact Centre test experience Genesys WFM knowledge Contact Centre Reports testing experience is beneficial. Omni Channel testing experience preferred i.e. Webchat, Email, Social Media Writing test scripts from designs, including call flow test cases from Visio Working knowledge of Jira, Excel, Word Able to work independently and as part of a team. Ability to lead testing projects. Ability to communicate effectively, including on customer facing calls.

International Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Voice Process) Process:- Voice Process / Chat Process (Voice Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 3 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts. Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms. Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively. Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences. Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Voice Process / Chat Process (Chat Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 3 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Cloud Contact Center OperationsLevel:8 and Work Experience:8+ YearsWork Location:BengaluruMust have skills:NICE inContact CXone Good to have skills:Avaya Contact Center, Genesys CX Cloud Contact Center, Amazon Connect Contact Center, SaaS based Contact Center skills Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and making key decisions to ensure project success.Key Responsibilities: Maintain omnichannel contact Center solutions, including voice, email, chat, SMS, and social media. Implement and maintain IVR, ACD, routing, and workforce management configurations to optimize call flows and agent productivity. Serve as the primary point of contact for resolving technical issues, system errors, and operational challenges related to NICE inContact CXone platform. Monitor system performance, identify potential issues, and proactively implement solutions to minimize downtime and disruptions. Collaborate with cross-functional teams to troubleshoot and resolve complex issues impacting contact Center operations. Provide ongoing training and support to end-users and administrators on CXone platform functionalities and best practices. Assist in the configuration, optimization, and maintenance of CXone features such as IVR, ACD, routing, and reporting. Document and maintain standard operating procedures, knowledge base articles, and troubleshooting guides for reference purposes. Stay updated on industry trends, product updates, and new features of NICE inContact CXone platform. Configure and customize the NICE inContact CXone platform to meet business requirements and improve operational performance. Collaborate with internal stakeholders to gather requirements, define project scope, and develop technical specifications. Conduct system testing, troubleshooting, and performance tuning to ensure reliability and scalability of the CXone environment. Provide ongoing support, training, and documentation to end-users and administrators. Professional Attributes: Good Communication skill, Contact Center/CCaaS Professional Certifications NICE inContact CXone certification is a plus. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Educational Qualification:BE/BTech ECE/Computer Science/EEE/Computer Technology/Cloud Computing Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely delivery of projects Provide guidance and mentorship to team members Additional Information: The candidate should have a minimum of 7.5 years of experience in Cloud Contact Center Operations This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Job Title DXQ425_AEP Responsibilities Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDLC and agile methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Preferred Skills: Technology->Digital Marketing->Adobe Experience Platform Educational Requirements Bachelor of Engineering,BTech Service Line Digital Experience * Location of posting is subject to business requirements

About The Role - VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Knowledge of writing automation scripts and executing using RPA and other test automation tools. For e.g. UiPath, Silktest, selenium, Appium etc. Develop and evolve the automation framework (Data Driven, Keyword driven and Hybrid) Should be an expert in VB, JavaScript, Java and .Net Should be able to write and execute SQL scripts Maintenance of already developed automation scripts. Evaluate various open-source automation tools Evaluate plugins with other tools which would enhance productivity. Integration with other test tools. Update the daily activities in Daily Status Report. Knowledge of API testing using automated tool. For e.g. postman

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Lets talk about your role and responsibilities: Make our customers happy: Create great experiences for our customers when they need help. Build trust and strong relationships with customers. Managing support cases to enable fast resolution of inbound requests, while delivering quality work, meeting or exceeding our customers expectations. Contributing and maintaining both internal and customer-facing content in our Knowledge Center to drive knowledge sharing across the team and help our customers self-serve. Be a product expert: Learn Cyara products intimately and help customers (and other team members!) do the same. Maintaining up-to-date expertise and certifications in the Cyara suite of products and related technologies. Resolve issues: Investigate issues in the product and partner closely with engineering to fix issues. Using our ticket tracking system to work on customers requests; research, troubleshoot and identify solutions to product, software, network, and hardware issues. Documenting defects that are escalated to the Engineering team. Documenting production-impacting incidents. Represent the voice of the customer: Represent our customers needs to drive our product in a strong direction Managing internal and customer-facing communications in the event of outages or incidents, keeping all parties updated on progress. Improve how we operate: Whether its our tools, systems, or processes, well rely on you to help us scale our support. Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Customer Support team. Lets talk about your skills/expertise: BS in Computer Science or related field, or equivalent experience Minimum 4 years of experience supporting complex software products (VoIP, IVR, Genesys, Avaya, Cisco, Nortel PBXs) Strong knowledge of network fundamentals and protocols Expertise in SIP/H323 VoIP, WebRTC, and/or ISDN signaling systems Web debugging skills across multiple browsers using Developer Tools Scripting abilities (shell, Python, JavaScript) Understanding of web technologies and internet security standards Experience with call tracing using application logs, Wireshark, and carrier traces Knowledge of Windows Server 2016+ operating systems Web API experience, automation, and REST API troubleshooting Excellent analytical, troubleshooting, and communication skills Other skills you may have: Understanding of CTI Experience with AWS cloud services Familiarity with contact centers and agent software (Genesys Cloud, Cisco Finesse, NICE CXone, Amazon Connect) Experience with MS SQL Server 2016+ (running queries, using SQL Management Studio) Knowledge of QA methodologies Familiarity with Elasticsearch, Sumologic, Splunk, Grafana Experience with Zendesk, Salesforce, Jira. Knowledge of JQuery, HTML, CSS Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Hands-on experience on Unified Communications and Collaboration products portfolio. Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing Understanding of cloud-based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle Understanding of Cisco Video end points and expressways Understanding of Cisco Webex suite (calling, contact center, control hub etc) Understanding of broadcast paging (Singlewire) Understanding of Microsoft Teams Enterprise Voice Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN Basic understanding of Cisco C series and B series server management Good communication skills, Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. Expert level experience in handling Cisco IP telephony Network Infrastructure. independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update the knowledge base Technically upgrade across versions of environment when required Understanding of ITIL framework On - call support KEY TECHNOLOGIES: CUCM & Unity connection 12.x and 11.x Webex Cloud SIP Trunks, MGCP and H.323 gateways. Understanding of voice provisioning tools (Kurmi, VOSS etc) Basic troubleshooting knowledge on Avaya Aura products Basic MACD knowledge of Cisco UCCX Basic MACD knowledge of MS TEAMS EV

CONMED is a global medical technology company that specializes in the development and manufacturing of surgical devices and equipment. With a mission to empower healthcare professionals to deliver exceptional patient care, CONMED is dedicated to innovation, quality, and excellence in all aspects of our operations. We are looking for a Sr. Network Engineer to implement, maintain and support our growing need for on-premises and cloud offerings in voice, data, video, and wireless network services. This role requires a deep understanding of traditional networking technologies as well as modern cloud networking solutions. The ideal candidate will have a proven track record of successfully managing complex network environments and a passion for staying current with industry trends You will be part of the infrastructure team that is responsible for designing and developing scalable, and highly available network architectures that meet business objectives and SLAs. You will also handle site network migrations, assess and recommend materials and architectures required for business use. This individual will analyze and resolve network hardware and software problems in a timely and accurate fashion and provide end user training. This is a remote opportunity for people living in India. Key Duties and Responsibilities: Strategy & Planning Collaborate with IT and Business teams to assess near and long-term network capacity needs. Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records. Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. Develop and implement network solutions that support both on-premises and cloud environments, ensuring high availability, scalability, and security. Acquisition & Deployment Design and deploy LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware. Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Oversee new and existing equipment, hardware, and software upgrades. Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services. Participate in Design and implementation meetings. Assist in design, implement, and support for Audio/Video systems Network Management Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes. Collaborate with cloud architects to integrate on-premises networks with cloud platforms, specifically Azure. Administrate various devices and services (e.g., routers, switches, firewalls, load balancers, VPN, Wi-Fi, MFA, VOIP phone system and security tools) Monitor network performance to ensure system availability and troubleshoot problem areas as needed. Act as a primary point of contact for all sites and provide Level 3 support to resolve issues. Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances. Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Monitor and test network performance and provide network performance statistics and reports. Participate in managing all network security solutions. Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations. Perform network security audits, and system backups and recovery as needed. Comfortable to work as part of a team and as an individually Required Experience and Skills: Bachelors degree in computer science or related field Cisco certification- CCNP 8+ Years of relevant minimum relevant work in IT support Proven experience with Cisco equipment and tools. Cisco Prime, Meraki, FMC and ISE are a must. Microsoft Visio experience drawing topologies Strong experience with cloud networking services and architectures in Azure. ISE - configurating and troubleshooting including Posturing, and NAC Configuring and troubleshooting Cisco firewalls, next gen firewalls, FMC and FTD Configuring and troubleshooting Cisco switches and wireless controllers Proven experience and success with LAN, WAN, and WLAN design and implementation. Proven experience with network capacity planning, network security and management tools, and general network management best practices. Excellent hardware troubleshooting experience. Competence with testing tools and procedures for voice and data circuits. Knowledge working with networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Good understanding of the organization s goals and objectives and constantly looks forward. Knowledge of applicable data privacy practices and laws. Strong interpersonal, written, and oral communication skills. Experience with site migrations and migrating from one carrier to another SD-WAN experience Comfortable performing firmware upgrades on firewalls, ISE, Prime, switches and wireless controllers. Prefered Skills: 2+ years of experience in the medical device industry preferred. Firewalls: Cisco ASA5508X, 5516X, 5525X, NGFW -FRP21110, FRP1140, FRP3105 Cisco Switches: C3650, C3850, C3750, C6880, C9200, C9300, Nexus 3K, 5K, 9K Wireless: WLC S 2504, 3504, C9120, C9800

Key Responsibilities: Monitor and maintain network infrastructure, including Wi-Fi, switches, firewalls, and other network equipment. Configure and manage Meraki and Cisco switches. Troubleshoot network issues in collaboration with Local IT teams to address performance degradation and ensure service uptime. Implement network upgrades, changes, and enhancements. Work closely with L1 support and other technical teams to resolve complex network issues. Ensure network security, compliance, and adherence to industry best practices. Address and resolve SIP/VOIP related issues. Address and resolve call centre Network related issues. Requirements Qualifications: Proven experience in network monitoring, maintenance, and troubleshooting. Proficiency in configuring Meraki and Cisco network equipment and firewall. Solid understanding of network security principles and compliance. Familiarity with SIP/VOIP technologies. Excellent problem-solving skills and the ability to work effectively with technical teams. Strong communication skills and a collaborative approach to teamwork.

We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java and cloud technologies. The ideal candidate will have experience working in Contact Center, Call Center, IVR, Call Routing, Dialer Systems, or VoIP technologies and will contribute to building next-generation solutions in a distributed environment. Work Location: Bangalore Work Mode: Hybrid Key Responsibilities: Design, develop, and optimize highly scalable, distributed systems for cloud-based Contact Center and Call Center solutions. Implement real-time voice and call management solutions, including IVR, SIP, ACD, CTI, and Dialer technologies. Develop microservices-based architectures using Java for handling large-scale VoIP, call routing, and telephony applications. Work on cloud-native applications deployed on AWS, Google Cloud, or Azure. Optimize real-time communication protocols such as SIP, RTP, WebRTC, and VoIP technologies. Integrate with CRM, AI-driven analytics, and automation platforms to enhance contact center functionalities. Ensure high availability and low-latency performance for real-time customer interactions. Collaborate with cross-functional teams, including AI, machine learning, and data engineering teams, to integrate intelligence into call center operations. Troubleshoot and resolve production issues, performance bottlenecks, and scalability challenges. Key Skills Experience: Having decent experience in software engineering with strong expertise in Java Experience in designing and building distributed, cloud-native applications. Experience working with contact center solutions, dialer systems, and call center analytics. Expertise in microservices architecture, Kubernetes, Docker, and RESTful APIs. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud. Experience working with real-time streaming architectures and messaging queues (Kafka, RabbitMQ, etc.). Strong problem-solving skills with the ability to debug and optimize complex systems. Understanding of AI-driven automation and integration with customer engagement platforms. Excellent communication and collaboration skills. What We Offer: Medi Claim Benefits Paid Holidays Casual/Sick Leave Privilege Leave Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances

Description and Requirements Essential Functions Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems within business committed SLA s Hands on experience required on: Network (Cisco): Hardware - C9410/C9300/C6500/C4500 series switches C8200/ISR 4451/ASR 1001 series routers Copper fiber modules/cards Meraki Cisco Access Point C4800/C3800/MR56/9166 Software - Good exposure on Routing and switching concepts: Routing - BGP, EIGPR, MPLS, static, policy based routing Switching - VTP, spanning tree protocols, VLAN, subnetting, port monitoring, port security, port mirroring Network/Protocol - Cisco IOS, LAN/WAN, TCP/IP, SNMP, ICMP, NAT, PAT, access list, FTP, SSH, telnet, Ethernet, WCCP, HSRP, DHCP, VOIP, Multicasting, ARP, CDP, Traffic policing, QOS Monitoring Tool and Dashboard - Solarwind and Kiwi Syslog Meraki dashboard / DNAC Cabling - Copper/Fiber Standards - E1/T1/DS3/E3/OC3 Represent IT during Enterprise wide meetings and in crisis situation L3 Escalation point for Network and Voice issues (Software/Hardware) from engineering perspective Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife Ensure timely closure of Annual Budgeting, Monthly Accrual s to budget, processing of vendor s monthly invoices, define service level agreements with Business partners Create and maintain documentation related to ISO 27001/ISO 2000 Basic Function Responsible for managing the IT Network (Cisco) both wired and wireless for Hyderabad Site Responsible for Operations, Incident and Problem Management for Network Domain This position will be the primary conduit between the US, India ( Hyd) infrastructure teams for communication and escalation of issues Works with vendors and network operation team in the identification and resolution of complex network and voice problems Coordinate with vendor and monitors overall network voice performance, including accountability for problem identification and escalation

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : Contact Center Technology Capabilities, Avaya Voice Solutions, VOIP Minimum 3 year(s) of experience is required Educational Qualification : Graduate Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth implementation of unified communication and collaboration solutions. Your typical day will involve collaborating with cross-functional teams, troubleshooting technical issues, and ensuring the successful delivery of projects. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to gather requirements and define technical specifications. Design and implement data center technology components, ensuring scalability and reliability. Conduct testing and quality assurance activities to ensure the successful implementation of unified communication and collaboration solutions. Troubleshoot technical issues and provide timely resolutions. Stay updated with the latest industry trends and technologies to continuously improve the infrastructure. Assist in the documentation of technical processes and procedures. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Good To Have Skills:Experience with Contact Center Technology Capabilities. Strong understanding of network protocols and infrastructure components. Experience in deploying and managing unified communication and collaboration solutions. Knowledge of VoIP technologies and SIP protocols. Familiarity with video conferencing systems and collaboration tools. Ability to troubleshoot and resolve complex technical issues. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Pune office. A Graduate degree is required. Qualifications Graduate

About The Role Collab Unified Collaboration Required Skills (Must Have and should meet all the below standards for qualifying to this role) CUCM, IMP, CUC,CER, Analog/Digital Gateways, Hardware and Software media Resources Protocols H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO, FXS, and POTS. Basic Understanding for UCS Servers and VMware Virtualisation Consulting and Troubleshooting Skills Understating of DNS,DHCP,TFTP,NTP and LDAP Desired Skills (Good to have as value add to this role) Programming skills in Java/Python Understanding of Cisco Video Solution Understanding of WebEx Switching Skill Education &/ Additional Certifications Degree/ Masters CCNP/CCIE Collaboration

We are looking for a Firmware Developer to develop drivers and application for various microcontroller applications. Also, must be able to debug and fix hardware/firmware issues and identify the best solution to cater to multiple applications. Must be able to articulate and document well the understanding and maintain code in version control. Additionally knowledge on and board bring up would be required. Must have strong knowledge of ARM Micro-controllers particularly . Must have experience of Embedded firmware driver/application code development, testing, and optimization, in-Depth microcontroller programming including the development of bootloader code and board bring up. Requirements Develop and tune the IOT and VOIP System, Support firmware update testing and deployment, Debugging low-level hardware interfaces (Ethernet, USB, SPI/QPI, I2C/I2S, UART, GPIO, ADC, DMA, Flash etc) Experience with STM32 HAL and CMSIS library, Experience TCP/IP, MQTT, RTOS, Working with VOIP protocols like SIP, RTP etc, Experience with LORA, Zigbee, LTE, Wifi, Bluetooth wireless stacks, A working understanding of HW and board/schematics

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP UI5 Development Good to have skills : SAP FIORI/Gateway architecture Minimum 5 year(s) of experience is required Educational Qualification : 1 15 years of full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP UI5 Development. Your typical day will involve working on SAP FIORI/Gateway architecture and collaborating with cross-functional teams to deliver impactful data-driven solutions. Roles & Responsibilities: Design, build, and configure applications to meet business process and application requirements using SAP UI5 Development. Collaborate with cross-functional teams to deliver impactful data-driven solutions. Develop and maintain technical documentation related to the project. Provide technical support and troubleshooting for the applications developed. Professional & Technical Skills: Must To Have Skills:Proficiency in SAP UI5 Development. Good To Have Skills:Experience with SAP FIORI/Gateway architecture. Strong understanding of software engineering principles and concepts. Experience in developing and maintaining technical documentation. Experience in providing technical support and troubleshooting for the applications developed. Additional Information: The candidate should have a minimum of 5 years of experience in SAP UI5 Development. The ideal candidate will possess a strong educational background in software engineering or a related field. This position is based at our Chennai office. Qualifications 1 15 years of full time education

Project Role :Systems Engineering Practitioner Project Role Description :Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills :Unified Communication and Collaboration Implementation Good to have skills :NA Minimum 2 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for conducting simulations and test methods to ensure the functionality and quality of the products. Join our team in Hyderabad and contribute to the development of innovative engineering solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to design and develop engineering systems. Conduct design failure mode effect analysis (DFMEA) to identify and mitigate potential risks. Manage feature plan implementation and ensure adherence to project timelines. Perform simulations and test methods to validate the functionality and performance of engineering systems. Contribute to system integrations and ensure seamless interoperability. Identify areas for improvement and propose innovative solutions to enhance engineering processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques and test methods for engineering systems. Familiarity with industry standards and best practices in engineering design. Good To Have Skills:Experience with project management tools and methodologies. Additional Information: The candidate should have a minimum of 2 years of experience in Unified Communication and Collaboration Implementation. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Tableau Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with the team to develop and implement solutions, ensuring that applications are designed and built to meet the needs of the business. You will also be responsible for configuring applications and ensuring they align with the required specifications. Additionally, you will contribute to the decision-making process and engage with multiple teams to provide solutions to problems. A) Tableau Developer Responsibilities1) Recognize business requirements and devise a solution to meet data requirements2) Collaborate with IT teams and business experts to implement data-driven policies and initiatives throughout the enterprise3) Create, and update Tableau dashboards and analytics4) Gather, clean, and prepare data for analytics and visualization5) Manage and use the Tableau platform to gain valuable insights6) Create reports using a variety of graphical and data modelling techniques7) Create new KPIs and monitor them consistently in datasets8) Gathering and normalizing data from multiple data sources9) Create, test, and publish dashboards and reports, as well as schedule refreshes10) Define access controls and put security measures in place as needed11) Accurately drill deep into data and generate reports12) Designing wireframes and beta dashboards with an emphasis on user experience, consistency, and visibility13) Enhance the whole process of data management, collecting, dashboard design, and product life-cycle management14) Use algorithms and statistical approaches to extract information from data15) Troubleshooting any data or performance issues with workbooks and data sources16) Keep an eye on reports and dashboards and make any required modifications17) Oversee Tableau-powered installations, architecture, and management18) Actively control Tableau's performance and usability to get the desired outcomeB) Tableau Developer Requirements & Skills1) Demonstrated expertise in developing and operating Tableau-driven dashboards and analytics2) The ability to query and show massive data sets while optimizing workbook performance3) The ability to decipher technical or dashboard structure and translate complicated business needs into technical specifications4) Familiarity with Tableau administrator/architecture5) Expertise in Tableau development is necessary6) Excel proficiency at a high level (macros, pivot tables, etc.)7) Knowledge of complex mathematical and statistical functions8) A firm grasp of SQL, relational database management systems, data modelling, and standardization9) Excellent communication abilities10) Precision and attention to detailC) Additional Information:1) The candidate should have a minimum of 5 years of experience in Tableau2) This position is based at our Bengaluru office3) A 15 years full time education is required Qualification 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture and system simulations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage feature plan implementation.- Conduct design failure mode effect analysis (DFMEA).- Ensure successful integration of engineering architecture.- Perform system simulations. Professional & Technical Skills:- Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation.- Strong understanding of engineering systems and product development.- Experience in system integrations and simulations.- Knowledge of test methods and failure analysis techniques.- Good To Have Skills:Experience with project management tools and methodologies. Additional Information:- The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Systems Engineering Practitioner Project Role Description : Design & develop engineering systems associated with physical products including feature functionality, engineering architecture, system integrations, simulations, and test methods. Manage feature plan implementation conduct design failure mode effect analysis (DFMEA) Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Systems Engineering Practitioner, you will design and develop engineering systems associated with physical products. Your typical day will involve managing feature plan implementation, conducting design failure mode effect analysis (DFMEA), and ensuring the successful integration of engineering architecture. You will also be responsible for developing simulations and test methods to ensure the functionality and quality of the products. Join our team in Bengaluru and contribute to the innovative and efficient implementation of unified communication and collaboration solutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in problem-solving discussions. Design and develop engineering systems for physical products. Manage feature plan implementation. Conduct design failure mode effect analysis (DFMEA). Integrate engineering architecture into the systems. Develop simulations to test the functionality of the products. Create test methods to ensure the quality of the products. Professional & Technical Skills: Must To Have Skills:Proficiency in Unified Communication and Collaboration Implementation. Strong understanding of engineering architecture and system integrations. Experience in conducting design failure mode effect analysis (DFMEA). Knowledge of simulation techniques for testing product functionality. Familiarity with test methods to ensure product quality. Additional Information: The candidate should have a minimum of 0-2 years of experience in Unified Communication and Collaboration Implementation. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education