1657 Voip Jobs - Page 39

Job Description Manager, Collaboration Specialist The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview: IT Collaboration Services seeks a candidate for the Video Product Service Team to provide expert level technical abilities for administration of Our company's video conferencing tools with platforms such as Teams, WebEx, and Zoom. The Collaboration Services (UC) Technical Analyst will focus on design, operation, and management of Microsoft Team rooms and is responsible for leading the growth, administration, configuration, troubleshooting and integrity of collaboration services and related components, extending from on-premises to those in M365 tenant or other cloud services. You will work with the Product Owner and extended team to support and implement Microsoft Teams Roadmap. You will provide technical and subject matter expertise for M365 services concentration in Microsoft Teams and other collaboration related tools. What will you do in this role: Experience with video including: Knowledge and hands on experience and support with Cisco, Poly, HP, Crestron, and Microsoft MTR equipment Experience with MS Teams and M365 services Experience in MS Teams deployment, transition, and underlying architecture Knowledge and hands on experience and support with CVI Working knowledge and understanding of digital signage deployments and familiarity with cloud CMS providers, such as Appspace Knowledge and hands on support of MS Teams, WebEx, and Zoom Maintain systems and documentation as needed for audits and compliance Work alongside unified communication services team members to help define the future direction of our company's collaboration services Create and update Visio diagrams as needed Must be able to trouble shoot VTC equipment Knowledge and hands on experience and support with Crestron solutions Managing UC interconnections with other key infrastructure technologies such as SIP services, Office 365, Exchange, Active Directory, Azure AD, SharePoint, and Audio-Visual Capable of translating business requirements into technical solutions Experience in planning, documenting, and implementing small to large-scale audio-visual facility projects with multiple dependencies Experience with Voice including: Provide Tier 2 support to users for telephony technologies (Ms Teams external calling and Cisco Call manager). Interact directly with the business to assist in providing direction on appropriate usage of telephony services. Ability to work directly with internal customers and troubleshoot IP Telephony incidents. Experience with Webcasting including: Support all in-person and remote webcasts from pre-production, production, and post-production Provide direction regarding scheduling and location staffing at a given site or off-site venue - Ensure that the assigned webcast is appropriately staffed, has sufficient technical resources in place, and is error-free Set up and operate video and audio production equipment, including operation of Intrado/Notified platforms Complete all post-production prior to leaving the site to ensure rapid turnaround time of deliverables. Act as both the main client contact and technical contact for all webcasts assigned Lead the webcast event team in performing video production (camera operation, technical directing, video playback, switching), audio production (microphone, teleconference, multi-language feeds, etc.), floor manager, encoding support, and any additional production requirements based on project requirements Coordinate the receipt and distribution of the presentation slide deck as required for the event Troubleshoot and implement new software and upgrades into production environment Troubleshoot and provide minor repairs when needed Train and participate in training with webcast team members on new processes, equipment, etc. on an as-needed basis Experience with Web conferencing including: Providing MS Teams Support: Assist users with MS Teams features, including chat, meetings, and file sharing Meeting Consultation: Offer guidance on setting up and managing MS Teams meetings, webinars, and other virtual events Technical Troubleshooting: Resolve technical issues related to MS Teams and ensure smooth operation during meetings User Training: Conduct training sessions to help users understand and utilize MS Teams effectively What should you have: Experience with Microsoft Teams Rooms strongly preferred At least 5 years in a video conferencing role including meeting and event support Experience with video collaboration services and technologies from vendors such as: Neat, Poly, Cisco, MS Teams, Crestron, WebEx, Zoom, etc. Experience with Cisco Telepresence endpoints Proven technical integration experience within multi-vendor conferencing environments including Teams, WebEx, Zoom, and other cloud and vendor technologies Able to work independently, while at the same time demonstrating a collaborative and teamwork style Ability to conduct short-and long-term planning to meet current and future collaborative requirements Ability to work with a wide array of stakeholders, including senior management, vendors, technical staff and end users and effectively articulate and present ideas Experience supporting executive meetings in boardrooms and comfortable interacting with the executive’s Great interpersonal skills and passion to build relationships within and across teams. A positive team player with excellent communication skills Experience with MS Teams administration and other web/audio collaboration platforms and services Strong infrastructure implementation and project deployment experience Understanding of network infrastructure running VoIP, QoS, SIP, H323, video conferencing and video streaming Strong analysis and problem-solving skills Assist in the development of roadmaps for video collaboration and audio visual Experience with IT Service Management platforms such as ServiceNow Who we are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Availability Management, Capacity Management, Change Controls, Configuration Management (CM), Design Applications, Incident Management, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs Preferred Skills: Job Posting End Date: 07/2/2025 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R333936

A Voice Process Executive handles inbound and outbound calls via voice channels (phone/VoIP), providing excellent customer service, resolving inquiries, and promoting products/services in a fast-paced BPO or customer-support environment. Core Responsibilities Answer inbound and make outbound calls to customers using provided scripts and procedures expertia.ai Provide accurate information about products/services, resolve issues, and troubleshoot superworks.com Record and document all customer interactions in CRM or ticketing systems resources.jobsoid.com+8superworks.com+8jobzmall.com+8 Promote/up‑sell relevant offers when suitable squadstack.com+11superworks.com+11resources.jobsoid.com+11 Maintain call quality metrics: handle time, resolution, CSAT ratings Escalate complex or sensitive issues to higher support levels superworks.com+11superworks.com+11expertia.ai+11 Participate in process reviews, share feedback, and suggest improvements jobzmall.com+3dazonnassist.com+3velvetjobs.com+3 Adhere to shift schedules (including nights/weekends/holidays) Qualifications & Skills Proven experience (ideally 0–2 years) in a voice-based customer service or BPO role in.prosple.com+10superworks.com+10squadstack.com+10 Excellent verbal communication and active listening, fluent in English (and other languages if servicing global markets) Strong analytical and problem-solving skills Proficiency with CRM software, ticketing systems, call tools, and basic computer operations superworks.com+11superworks.com+11expertia.ai+11 Ability to multitask, manage high call volumes, and stay calm under pressure advansoftinternational.com Empathy, patience, stress management, and strong customer-service orientation Optional (Preferred) Bachelor’s degree in any field Experience with international markets (e.g., North America, UK, Australia) Knowledge of process-improvement tools like Lean or Six Sigma Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Commission pay Performance bonus Experience: FLUENT ENGLISH COMMUNICATION: 2 years (Required) VOICE PROCESS EXECUTIVE: 2 years (Required) Operations Executive: 2 years (Required) CUSTOMER RELATIONSHIP EXECUTIVE : 2 years (Required) Work Location: In person

*L3 Support is Mandatory. Location – Chennai /Bangalore Timing – 24*7 JD Cisco Voice - SA Level Bachelor’s Degree or Higher in Computer Science, Information Technology or related discipline and 10+ years of experience 12+ years of IT experience, 8+ years Cisco Telephony and VoIP experience, Video Conferencing and Contact Center experience Experience in Administration and maintenance of complex enterprise communications architecture that delivers integrated voice, video, and web services. High degree of proficiency with Cisco Unified Communication Manager is required, supporting, troubleshooting and design/deploying Hands on experience in supporting Microsoft Teams Telephony, Video and Chat Experience in the following: Cisco Unified Call Manager, Cisco UCCX, VOIP Telephony; Cisco Communication Products Experience with Cisco Telepresence products including Cisco Telepresence Management Suite, Multipoint Control Units, Video Communications Servers, ISDN Gateways, SIP Gateways, Telepresence Content Servers, and Cisco endpoints. UCCX design, administration and maintenance Cisco VOIP telephony and collaboration services On-Prem and Cloud Expert skill and experience with Cisco Voice Gateways and SBC’s Experience and core knowledge in supporting voice protocols i.e. SIP, H.323 and MGCP Proficient level Cisco certifications is mandatory Maintaining, configuring and sustaining the Cisco VoIP network Experience with L1/L2 knowledge in Data Networking is an advantage.

Urgent Hiring Network Engineer (8+ yrs) with SBC/Ribbon, VOIP, Scripting (Python/Shell), MPLS, Routing, Telecom, OLP Support, CPAAS, Freesbc, Prosbc, Telcobridges. C2H @TE Infotech (Exotel) Converted to Permanent, BLR. Apply: ssankala@toppersedge.com

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Does Success Look Like? We are hiring a Lead Backend Engineer to drive the design and development of backend services and APIs that power our CPaaS platform . You’ll work on high-throughput, event- driven systems supporting voice routing, provisioning, billing, analytics, and more. This role demands a strong foundation in distributed systems, API design, and real-time architecture. Seniority Level: Seniority Level: Backend Lead / Tech Owner What You’ll Do: Design and implement scalable RESTful APIs and backend services for CPaaS workflows (number provisioning, SIP trunking, user auth, call logs, etc.). Work closely with VoIP team to expose APIs for call control, diagnostics, and session tracking. Build asynchronous workflows using message queues (Kafka, RabbitMQ, or SQS). Own database models, caching strategies, retry logic, and service reliability patterns. Ensure system observability with structured logging, metrics, tracing, alerts. Partner with QA to build automated tests, mocks, and integration coverage. Contribute to internal documentation, runbooks, and deployment playbooks. What Makes You Qualified? 5+ years of hands-on experience in backend development in distributed systems. Strong systems programming and debugging skills in Java. Solid expertise in REST APIs and micro service architecture. Hands-on experience with MongoDB, PostgreSQL, Redis, and API rate limiting strategies. Understanding of distributed systems patterns — retries, idempotency, circuit breakers. Familiarity with CI/CD, GitOps, containerization, and cloud deployment (AWS preferred). Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Company Description Inextrix Technologies Pvt. Ltd. (ITPL) is a leading IT company specializing in VOIP Solutions, Web Applications, Mobile Applications, and Graphic Design since 2010. We provide comprehensive, innovative communication solutions, including IP PBX, VoIP Billing, Call and Contact Center Software, and many more customized VOIP solutions. Based on the belief that each customer is unique, we tailor our solutions to meet specific customer needs, ensuring profitability and technological efficiency. Located in Ahmedabad, ITPL is dedicated to creating cost-effective technology solutions to enhance business operations. Role Description This is a full-time on-site role for a Business Development Executive (BDE) at Inextrix Technologies Pvt. Ltd. in Ahmedabad. The BDE will be responsible for identifying business opportunities, managing client relationships, and providing IT solutions as per client needs. Daily tasks involve market research, lead generation, preparing proposals, networking, and collaborating with the technical team to ensure client satisfaction. The BDE will also manage client communications and provide after-sales support. Qualifications Technical Support and Troubleshooting skills 2-3 Years Experience in Information Technology and IT Service Management Customer Service skills with a strong client-focus Excellent communication and interpersonal skills Ability to work independently and collaboratively with a team Bachelor's degree in Business, IT or related field Previous experience in a similar role is a plus Familiarity with VOIP solutions and related technologies is an advantage Show more Show less

Hi Connections, We are hiring! Job Title: Technical Support Lead – VoIP (FreePBX & Auto-Provisioning) Company: Vitel Global Communications Pvt Ltd Location: Hyderabad, India Experience: 5–8 years in VoIP Technical Support Employment Type: Full-Time Company Overview: Vitel Global Communications Pvt Ltd is a leading VoIP service provider, delivering cutting-edge communication solutions to businesses globally. We specialize in cloud telephony, unified communication systems, and VoIP innovations designed to meet the dynamic needs of modern enterprises. Required Skills: Strong experience with FreePBX / Asterisk systems. Expertise in auto-provisioning IP phones using XML, DHCP options, and provisioning servers. Deep understanding of SIP protocol, NAT traversal, codecs, RTP/RTCP, and related technologies. Familiarity with network troubleshooting (firewalls, routers, switches). Hands-on experience with VoIP devices (e.g., Yealink, Cisco, Grandstream). Ability to analyze SIP logs using tools like Wireshark or sngrep. Excellent leadership, communication, and documentation skills. Interested can share your resume at giri@vitelglobal.com Show more Show less

We are looking for a highly skilled Senior React Developer with a minimum of 5 years of professional experience in front-end development. The ideal candidate will be responsible for creating and maintaining responsive, high-performance web applications using React.js and modern front-end technologies. You will collaborate with cross-functional teams to build intuitive interfaces and deliver seamless user experiences. Key Responsibilities: Develop and maintain scalable and reusable front-end components using React.js Translate design wireframes and business requirements into fully functional interfaces Integrate with RESTful APIs and backend services Ensure performance optimization, responsiveness, and cross-browser compatibility Participate in code reviews and promote clean, maintainable code Collaborate with UI/UX designers, backend developers, and QA teams Stay up-to-date with emerging front-end trends and best practices Provide technical mentorship to junior developers when needed Required Skills and Qualifications: Minimum 5 years of hands-on experience in front-end development using React.js Strong proficiency in JavaScript (ES6+), HTML5, CSS3 , and responsive design Experience with React Hooks , Redux , and component-based architecture Familiarity with TypeScript and front-end build tools (Webpack, Babel, etc.) Proficiency in using Git and working within Agile development environments Experience with writing testable code and using testing libraries like Jest , React Testing Library , or similar Strong analytical and problem-solving skills Domain experience in telecom (e.g., OSS/BSS systems, VoIP, call flow interfaces, network management platforms) is a strong advantage Preferred Skills: Experience with frameworks like Next.js or Gatsby Familiarity with GraphQL , micro-frontend architecture, or containerization (Docker) Exposure to cloud environments (AWS, Azure, or GCP) Understanding of DevOps pipelines and CI/CD tools What We Offer: Competitive salary and benefits package Flexible work hours and remote options Opportunity to work on domain-specific and impactful projects Supportive and collaborative team culture If interested, please send your resume to careers@corecognitics,com Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Does Success Look Like? We are seeking a Lead VoIP Engineer to design and build high-performance modules within our Voice platform. You’ll work on the core telephony stack involving signaling, media processing, NAT traversal, and RTP relaying. This is a hands-on execution role ideal for engineers who love building, debugging, and optimizing real-time communication systems. Seniority Level: Lead Individual Contributor What You’ll Do: Implement core voice capabilities using FreeSWITCH, Kamailio/OpenSIPs, and RTPEngine. Build and optimize SIP call routing logic, RTP media relays, failover mechanisms, and NAT traversal. Develop and manage configurations for scalability, codec negotiation, SIP trunk registration. Implement and test features like call recording, IVR, voicemail, DTMF detection. Monitor live traffic and participate in 24x7 on-call rotation for critical escalations. Collaborate with QA on stress/load testing and with Backend teams on provisioning APIs. Document design decisions, configurations, and troubleshooting runbooks. What Makes You Qualified? 5 to 9 years of experience building and operating VoIP systems or CPaaS platforms. Solid expertise with SIP signaling, RTP, and media relay techniques. Strong hands-on with FreeSWITCH, Kamailio/OpenSIPs, RTPEngine. Hands-on experience with Session Border Controller (SBC), Media Servers and WebRTC. Experience in managing telephony infrastructure for uptime, latency, and call quality optimization. Strong systems programming and debugging skills in C/C++. Good scripting/debugging skills (Bash, Python, or Lua for FreeSWITCH modules). Proficiency with diagnostic tools (Wireshark, tcpdump etc). Experience working with geographically distributed infrastructure or HA deployments. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Bankai Group has decades of experience in the telecom and fintech industry, providing innovative technology solutions to our customers, so they become more agile, reduce fixed operating costs, and introduce next generation services. Our state-of-the-art product offerings are aligned with the market needs and address the challenges of the transformation programs both in network systems and business domains. For more information, visit www.bankaigroup.com . Job Description We are seeking a passionate and detail-oriented QA Manual Engineer with hands-on experience in telecom protocols and tools, to join our growing QA team. As part of the NSS (Network Switching Subsystem) product line, you will be responsible for the manual testing of in-house telecom products , ensuring the highest quality standards are met. Key Responsibilities Perform manual functional, regression, and integration testing on telecom-based applications and services. Analyze product requirements and create detailed, comprehensive, and well-structured test cases. Validate SIP-based call flows and signaling protocols using tools like Wireshark . Perform end-to-end testing of WebRTC -based communication systems. Log defects, track issues, and collaboration with developers and other QA team members. Participate in daily stand-ups, sprint planning, and QA reviews. Ensure compliance with telecom standards and help maintain documentation for test plans, cases, and results. Required Skills & Qualifications 2+ years of experience in Manual Testing in the Telecom domain. Hands-on experience with Wireshark , SIP protocol analysis, and WebRTC testing. Strong understanding of telecom concepts, especially in NSS (Network Switching Subsystem) . Familiarity with tools for bug tracking and test management (e.g., JIRA, TestRail, etc.). Excellent analytical and problem-solving skills. Good communication skills, both verbal and written. Preferred Qualifications Prior experience working in telecom product companies or VoIP systems. Basic understanding of automation tools or scripting (a plus, not mandatory). Show more Show less

Company Description ThreatXIntel is a startup cyber security company that offers customized, affordable solutions to protect businesses and organizations from cyber threats. With a proactive approach to security, our team continuously monitors and tests clients' digital environments to identify vulnerabilities before they can be exploited. We provide reliable, cost-effective services to give clients peace of mind and allow them to focus on growing their business. Role Description We are seeking a Freelance Voice SIP Engineer with mid-level experience to support and optimize Voice Transport and Contact Center Voice Infrastructure . The ideal candidate will be hands-on in maintaining VoIP/SIP environments, troubleshooting complex call flows, and enhancing the reliability and scalability of a large enterprise-grade Contact Center ecosystem. This role requires deep experience with Oracle Session Border Controllers , SIP call flow analysis , VoIP technologies , and scripting for infrastructure automation. Key Responsibilities Design, configure, and maintain scalable voice infrastructure , including Oracle SBCs , SIP routers, and session management systems Analyze and troubleshoot complex SIP call flows using tools like Wireshark, NetScout, Observer, or EOM Support voice transport infrastructure and integration of Contact Center platforms Implement automation in CI/CD pipelines for infrastructure provisioning and monitoring Ensure voice systems comply with availability, security, and performance SLAs Identify and escalate risks tied to infrastructure, ensuring compliance with policies Collaborate cross-functionally to enhance system performance and customer call delivery Required Skills & Experience 4+ years of hands-on experience with: Oracle Session Border Controllers (session routing, registration, transport) VoIP/SIP infrastructure in large Contact Center environments Session Management Systems and voice troubleshooting Deep knowledge of SIP protocols and packet flow analysis Strong with packet tracing tools: Wireshark , NetScout , Observer , EOM Scripting skills in Python , PowerShell , or JavaScript Solid understanding of infrastructure-as-code and basic cloud technologies Ability to design, maintain, and automate scalable IT voice systems Nice to Have Experience with Voice Integration in Cloud Environments (e.g., AWS Connect, Genesys Cloud, etc.) Exposure to CI/CD practices and version-controlled infrastructure deployment Understanding of risk and compliance frameworks in IT/Telecom Show more Show less

Key Responsibilities Need to manage client communication. Need to install, configure and maintain the softwares. Communicate with the QA and Dev team for issues and provide proper information for a particular issue. Build and configure tools to reduce the occurrence of errors and improve customer experience Perform root cause analysis for errors Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement. Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers. Need to provide training to the team. Manage High Availability and DB replication Need to work and resolve issues in defined SLA to increase customer satisfaction. Eligibility Criteria: Excellent communication skills & Should be able to communicate & write in English Strong knowledge of Linux Excellent knowledge of VoIP and SIP Should have experience in installation & configuration of Products Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables Must have excellent analytical and troubleshooting skills Good knowledge of Mysql, Mongo Database Experience & knowledge of Database Replication & Heartbeat configuration will be required.. Good experience in Client Support Show more Show less

Provide first level support on both network outages and network-related projects. 2+ years of experience in Networking (LAN/ WAN & Security) Bachelor's Degree required; Cisco Certifications such as CCNA, CCNP is Required Demonstrable experience with Cisco Firewalls, Routers, Switches, Fortigate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required. Deep knowledge with proven expertise of Cisco, Brocade networking products, Firewalls, Routers, Switches , Wifi (Cisco/Fortinet/Aruba), maintaining and troubleshooting Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc. Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30243861 Job Description Job Title-Engineer - Field IT Support Location- Pune Job description What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e.g., server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT’s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What we're looking for: Required Minimum of 3 years’ experience in a Corporate IT environment. Associate's degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Work From Office- US Clients Should have Amazing Communication Skills Job Details: Designation Senior Linux Administration L3 Location Bestech Business Tower, Mohali, sector 66 (work from office) Shift US Night Shift Office Working Days & Hours: 5 days a week, 8 (Work) + 1 (Break) hours shift Desire candidate: Minimum 5 years in IT or related domain. Excellent written and verbal communication skills. Excellent customer service skills Education: Graduate (Any stream) preferably in computer science, B. Tech, or related field Education. Should be ready for the client facing engagement. MCSE or CCNA or CCNP, Network+ or Security+ or VMware or Azure or ITIL foundation. Job Responsibilities: Linux administration:- Should have worked on below mentioned technologies- PBX and VOIP FreePbx (Reach- Broadcast)for phone setups and phone system backups Bria for softphone Designing/Worked on IT infrastructure. About the company: Alaric Ventures is a premier Managed IT Provider, helping businesses to implement and pro-actively manage their technology by providing outstanding remote IT Support services to US/UK clients. We deliver services, such as Network, infrastructure and security, Microsoft exchange, cloud-based services like Microsoft Azure. We are committed to Deliver services to our clients and being a culturally inclusive, socially responsible, and environmentally sustainable organization . Together, we are the heart of progress . For more information, please visit: https://www.alaricventures.com/

Looking for an amazing or experienced candidate with good communication skills Job Details: Designation Senior Linux Administration Location Bestech Business Tower, Mohali, sector 66 (work from office) Shift Night Shift Office Working Days & Hours: 5 days a week, 8 (Work) + 1 (Break) hours shift Linux Administrator Skills required Linux Administration PBX and VOIP FreePbx (Reach- Broadcast)for phone setups and phone system backups Bria for softphone Working experience with IT infrastructure. Linux Administrator duties and responsibilities Proactively maintain and develop Linux infrastructure technology like VOIP, FreePBX, Asterisk to maintain uptime service. Maintain best practices on managing systems and services across all environments. Create and modify scripts or applications to perform tasks. Provide input on ways to improve the stability, security, efficiency, and scalability of the environment. Linux Administrator qualifications and requirements Working experience as a Linux Administrator for atleast 6 years. Bachelor's degree in Computer Science, Information Systems or similar relevant degree. IN depth knowledge of Linux: RedHaT. Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage. Strong problem solving and communication skills.

Job Description Position Title, Responsibility Level SAVP Function Solution Architect – Amazon Connect Reports to VP/SAVP – Digital CX CoE Permanent/ Temporary Permanent Span of Control Run a Project Team Location Noida Primary Role/Key Responsibility As a Solution Architect, this role demands technical solution design and implementation, leveraging software design principles, telephony communication knowledge, specially Amazon Connect, aligning with the customer’s contact center strategy and needs Can design routing workflow, integrate with third-party recording systems, and WFM solutions, and help to bring data from the CRM system for auto authentication Have a good understanding of VOIP telephony, SBC, and other telephony components A technical consultant who can design data-sensitive solutions for various domains like healthcare, insurance, banking, etc. Can set up logging solutions and monitoring platforms Can independently work on the pricing of the solutions based on Amazon Connect Evaluate and recommend new technologies and solutions that can improve business processes and operations. Can define and design the software development process, quality, and coding standards, provide blueprints of the architecture to the team, help the team to understand technical requirements, help the business to understand technology flexibility and constraints Can work across the technology stack like Java/Springboot, Node.js, React, Python, AI/Gen-AI, and design solutions to deploy on multiple Cloud platforms like AWS/Azure/GCP, etc. Must have dealt with large enterprise systems, information architecture, integration touch points (API integration), etc. Own the technical solution and ensure all technical aspects are implemented as designed Must have the ability to create high-level and low-level design and architecture documents Must assess the risk involved in the project and highlight and mitigate it to drive the outcome Manage IT projects and initiatives, ensuring that they are delivered on time and within budget in close collaboration with the project managers and delivery leads Must be a good communicator at various levels, good at doing client conversations both technical and functional, self-motivated, a team player, good analytical ability, and problem-solving skills Other Functions Good written and verbal communication and presentation skills Self-motivated, team player, action and results-oriented. Process-driven and conceptual thinking Innovative thinker and excellent problem solver Quick and agile learner Working across cultures with sensitivity, partnering, and driving with a focus on business impact Ability to coordinate multiple, cross-functional stakeholders Flexible to Travel (Domestic & International) and work according to the time zones of respective Geo-based clients and businesses Primary Internal Interactions Senior Business Leadership Service Delivery Managers Digital transformation team InfoSec Team IT Team Primary External Interactions Client Teams – especially Client Business & Technology Teams. External Vendors –Product & Services Vendors/Partners, Industry/Business forums Organizational Relationships Reports To : SAVP/VP – Digital CX CoE Supervises : Sr. Managers, AVP Skills Technical Skills Have 10-15 yrs of experience in handling CCaaS and telephony platforms deployed on on-prem and the cloud Must have Amazon Connect deployment experience of size 500 or more agents Must have working knowledge of telephony platforms like Genesys, Avaya, Cisco, Five9, etc. Must have technical understanding of different telephony data packet transfer protocols like SIP / SIPREC / gRPC / Webhook Must have working experience with scripting languages like Python, JavaScript, etc. Must have hands-on experience on the cloud platform like AWS/Azure/GCP, and have a deep understanding of managed services offering Must have done socket programming, data streaming, VOIP, etc. Must have good knowledge on databases (RDS/NoSQL) Must have hands-on experience of application security life cycle SAST/DAST, and Chaos engineering Good to have an understanding of SDLC e.g. Agile, Scrum, etc. A good communicator with internal and external stakeholders Other Key Specific Skills Experience in leveraging the latest technology – how to effectively employ data analytics, and machine learning for better predictability, enhance customer and end-user experience, and deeper insight into the business Very comfortable and solid experience operating in the digital world Experience applied using Conversational AI and Analytics Demonstrated ability to understand and discuss technical concepts and manage tradeoffs Education Requirements Graduate, preference for a degree in Computer Science (BE/B.Tech/M.Tech) with industry-recognized certifications Having good exposure to the latest technological trends like CCaaS, VOIP, voice-enabled AI technologies, etc. Annexure Acknowledgement (acknowledge that the information contained in this document is factual and complete) _ Candidate Supervisor/Manager Date Show more Show less

About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. . About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Roles .Provide end to end 2nd line technical support for Unified communications services .Provide input for planning, assessment and implementation, of change requests. .Resolve reported incidents within service level agreements .Request and manage vendor support activities .On-board new customers on production environment through changes, testing and updates into inventory database. .Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms. .Resolve external customer's technical issues and attend conference calls that have this in scope. .Update, maintain and improve the knowledge and inventory database. .On boarding and troubleshooting new customers deployments Key skills .Advanced knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: SBC, MS Teams, SIP. NGIN, IMS .Understanding of AWS, Azure, UCS, ESXi and Firewall, should be able to troubleshoot the devices .Scripting/programming experience preferably on Python. .Experience on (min 3) the following tools: Remedy, Netcool, Palladion, VoIP Future, Science Logic. .Good Oral and written communication skills. VOIS Equal Opportunity Employer Commitmentu VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion , Top 10 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 14 th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

So, what s the role all about The Senior Services Engineer, GIS position involves delivering expert technical support for the deployment and installation of NICE products. This role focuses on providing high-level assistance during Day 1 of product implementation, ensuring smooth and efficient operations. About GIS: The GIS (Global Implementation Support) Team collaborates with approved Business Partners (BPs) and NICE engineers to address Day 1 support cases. Day 1 refers to the period between the start of the project and the systems transition into production. This team is dedicated to resolving issues that arise during this critical phase, ensuring a successful and timely launch. How will you make an impact Technical Expertise: Serving as a key resource for resolving complex technical issues related to NICE products, utilizing in-depth knowledge of NICE products and associated technologies. Support for Installers and Business Partners: Offering expert support to Business Partners and external installers to facilitate successful product deployments and minimize downtime. Collaboration with Internal Teams: Working closely with Level 3 support and Research Development teams to address and resolve high-level technical challenges, contributing to effective problem resolution. Log Analysis and Action Plans: Conducting detailed analysis of logs to identify issues and develop actionable plans to address them, improving the efficiency of problem resolution. Communication and Presentation: Participating in meetings with internal and external stakeholders to provide updates on technical issues and action plans, ensuring clear and concise communication. Ticket Management: Maintaining and managing support tickets within the ServiceNow system, tracking issue progress, ensuring timely resolutions, and documenting relevant information. Have you got what it takes 3-5 years of experience in systems engineering or technical delivery and installation. Proven expertise in installing, configuring, and troubleshooting Windows-based environments. Experience administering Windows Servers, including local and domain policies, and web servers. Strong networking knowledge, including OSI network layers and TCP/IP. Skilled in troubleshooting and log analysis. Proficient in working with documentation and extracting relevant data. Excellent communication and problem-solving skills. Proven ability to work effectively in a team environment. High orientation towards customer service. Ability to quickly learn and adapt to new technologies independently. Capability to work under pressure and handle shift and weekend schedules. You will have an advantage if you also have Experience with VoIP/Telephony systems. Basic SQL scripting and SQL Server troubleshooting experience. Knowledge of NICE Recording and Automation solutions (Engage, NTR, APA) and their integration into customer environments. AWS and Azure Cloud certifications. Familiarity with network monitoring tools (e. g. , Wireshark). Basic Linux experience. What s in it for you Enjoy NICE-FLEX! Requisition ID: 4833 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE