Junior NOC Engineer

2 - 3 Years
5 Openings
Trivandrum

Roles and Responsibilities

• Provide 24x7 monitoring and support for Global IT Infrastructure and services.

• Monitor servers, cloud environments, network devices, communication links, storage and backup devices, telephony systems, and applications.

• Analyze s to identify failures across servers, databases, applications, and networks.

• Categorize, investigate, and resolve incidents in alignment with ITSM best practices.

• Proactively escalate and notify stakeholders during critical incidents and major outages.

• Manage major incidents, ensuring timely resolution and effective communication.

• Validate the performance and health of monitoring tools deployed.

• Generate availability, performance, and incident reports at scheduled intervals and on demand.

• Log incidents in the ticketing system, assign them to relevant teams, and track resolution.

• Respond to system s, perform initial troubleshooting, and escalate when necessary.

• Provide L1 support for Windows, VMware, networking, and telephony services.

• Perform routine maintenance, checks, and updates on Windows servers and VMware environments.

• Monitor and manage network devices (routers, switches, firewalls) for performance and security.

• Troubleshoot telephony systems to ensure seamless communication services.

• Perform basic storage management tasks including monitoring and troubleshooting.

• Ensure successful backup operations and manage restore processes as required.

• Conduct routine database checks, performance monitoring, and initial troubleshooting.

• Collaborate with IT infrastructure, application support, and security teams to resolve issues.

• Generate and analyze incident trends to improve IT service continuity.

• Provide regular updates to stakeholders on incident progress and resolutions.

Technical Skills

• Experience with monitoring tools (e.g., DataDog, SolarWinds, LogicMonitor).

• Proficiency in ITSM tools (e.g., ServiceNow, SolarWinds Helpdesk).

• Strong understanding of Windows Server administration and VMware environments.

• Knowledge of networking fundamentals (OSI model, switching, internet routing).

• Familiarity with telephony systems, VoIP technologies, and backup solutions.

• Ability to assess faults, prioritize incidents, and escalate effectively.

NOC, Monitoring