Junior NOC Engineer

UST

0 years

0 Lacs

trivandrum kerala india

Posted:3 days ago| Platform:

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Skills Required

monitoring support network communication storage backup analyze resolve reports troubleshooting vmware networking maintenance checks management restore database security service datadog solarwinds servicenow server model switching voip

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Roles and Responsibilities

Provide 24x7 monitoring and support for Global IT Infrastructure and services.
Monitor servers, cloud environments, network devices, communication links, storage and backup devices, telephony systems, and applications.
Analyze s to identify failures across servers, databases, applications, and networks.
Categorize, investigate, and resolve incidents in alignment with ITSM best practices.
Proactively escalate and notify stakeholders during critical incidents and major outages.
Manage major incidents, ensuring timely resolution and effective communication.
Validate the performance and health of monitoring tools deployed.
Generate availability, performance, and incident reports at scheduled intervals and on demand.
Log incidents in the ticketing system, assign them to relevant teams, and track resolution.
Respond to system s, perform initial troubleshooting, and escalate when necessary.
Provide L1 support for Windows, VMware, networking, and telephony services.
Perform routine maintenance, checks, and updates on Windows servers and VMware environments.
Monitor and manage network devices (routers, switches, firewalls) for performance and security.
Troubleshoot telephony systems to ensure seamless communication services.
Perform basic storage management tasks including monitoring and troubleshooting.
Ensure successful backup operations and manage restore processes as required.
Conduct routine database checks, performance monitoring, and initial troubleshooting.
Collaborate with IT infrastructure, application support, and security teams to resolve issues.
Generate and analyze incident trends to improve IT service continuity.
Provide regular updates to stakeholders on incident progress and resolutions.

Technical Skills

Experience with monitoring tools (e.g., DataDog, SolarWinds, LogicMonitor).
Proficiency in ITSM tools (e.g., ServiceNow, SolarWinds Helpdesk).
Strong understanding of Windows Server administration and VMware environments.
Knowledge of networking fundamentals (OSI model, switching, internet routing).
Familiarity with telephony systems, VoIP technologies, and backup solutions.
Ability to assess faults, prioritize incidents, and escalate effectively.

Skills

NOC, Monitoring

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