Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Project Role : Offering Development Practitioner Project Role Description : Manages and develops content used for client offerings or solutions. Supports by developing, training, and enabling the client to use the offering. Must have skills : Microsoft Dynamics 365 ERP Technical Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Offering Development Practitioner, you will manage and develop content for client offerings, supporting clients in utilizing the solutions provided. Your role involves developing, training, and enabling clients to effectively use the offerings. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Develop innovative strategies for client offerings Conduct training sessions for clients on utilizing the offerings effectively Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics 365 ERP Technical Strong understanding of ERP systems Experience in developing content for client solutions Ability to train and enable clients on utilizing offerings effectively Additional Information: The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics 365 ERP Technical This position is based at our Chennai office A 15 years full time education is required Qualifications 15 years full time education

Sr. Manager – Delivery and Support Telecom Experience: 12+ years Need to have good communication skills. Experience Required: Experience in deployment and support of large/multi-location voice communication projects / customers Experience.. Required Candidate profile in Telco Grade Soft-Switch, Enterprise PBX (CISCO, AVAYA kind of) , SIP Trunk Experience in MS Teams, Google Workspace, Zoom telephony integrations/ Federation E..

About Accenture:Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.comThe Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. Whats in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Role & responsibilities Basic understanding of Network and Voice (preferred Avaya). • Become knowledgeful as a subject matter expert for the configuration of and trouble shooting of an Avaya SIP configured IP phone(ability to recognize the state of a configured phone, proper steps to remedy, reset, reconfigure a phone and or determine if it is non-programable, e-waste) - Training will be providing by onsite team. • Capture the data of phone replacements and share the report. • Good knowledge of Avaya Phone is an added advantage. • This role is a Work from Office requirement. • Have good communication skills with neutral accent. Preferred candidate profile Avaya Unified Communication, Voice - CTI & Contact Centers, Voice - Legacy & IP Telephony Perks and benefits

Job Description: Telecom Engineer The candidate should be conversant with Systems such as Telephone/In plant paging/PAGA/CCTV /ACS/Data network/SCS/ VSAT, TETRA/DMR, Wireless radio (VHF/UHF), GSM systems, etc. Knowledge of international and domestic good engineering practices Knowledge of relevant international codes and standards. Knowledge of Hazardous area classification & protection philosophies. Experience in making Telecom Design Basis and deploying VoIP solutions based on business requirements and industry best practices. Configuring and maintaining VoIP equipment and software, including SIP servers, IP PBX systems, gateways, routers, and switches. Monitoring and optimizing VoIP system performance, capacity, and availability. Handle telecom systems, telecom networks (including fiber optic networks), and other systems like RTU, SCADA, PAGA, CCTV, access control systems, Intrusion Detection System (IDS), Satellite Transmission Systems VSAT, Radio, LAN/ WAN, telephone & video conferencing.

Software Development Full Time Roles Responsibilities 1. Application Development: Design and implement backend services and APIs using Golang for VoIP and telecom solutions. Develop and maintain real-time communication systems supporting SIP, RTP, WebRTC, or similar protocols. Optimize applications for performance, scalability, and fault tolerance. 2. Telecommunication Protocols: Integrate and manage VoIP communication protocols such as SIP, RTP, WebRTC, and related standards. Collaborate on the development of VOIP systems, call routing, and session management features. 3. System Integration: Work with telecommunication hardware and cloud-based platforms for real-time communication. Ensure compatibility with existing telecom frameworks and integrate third-party services. 4. Code Quality Testing: Write clean, maintainable, and testable code. Develop unit and integration tests to ensure system reliability and quality. 5. Collaboration: Collaborate with cross-functional teams including product managers, DevOps engineers, and frontend developers to deliver end-to-end solutions. Participate in architecture design discussions and contribute to technical decision-making. 6. Troubleshooting: Debug and resolve issues in production systems. Monitor system performance and implement enhancements to address bottlenecks. Technical Skills 1. Technical Skills: Proficiency in Golang with a strong understanding of its features and best practices. Experience with VoIP technologies and protocols, including SIP, RTP, WebRTC, and related frameworks. Knowledge of telecommunication systems like Asterisk, FreeSWITCH, or similar platforms is a plus. Familiarity with distributed systems, microservices architecture, and RESTful APIs. Hands-on experience with databases (SQL and NoSQL). 2. Tools and Platforms: Familiarity with cloud platforms like AWS, GCP, or Azure. Proficiency in using CI/CD pipelines, Docker, Kubernetes, and other DevOps tools. Knowledge of message queues like Kafka, RabbitMQ, or similar. 3. Soft Skills: Strong analytical and problem-solving abilities. Effective communication and teamwork skills. Ability to work in an Agile environment. Experience: 3 6 years of experience in software development, with a focus on Golang and VoIP/telecom systems. Proven track record of delivering scalable backend services in telecom or communication domains. Preferred Qualifications: Experience with monitoring tools like Prometheus, Grafana, or ELK stack. Contributions to open-source projects related to VoIP or Golang development. Apply for this position Resume Captcha 6 - 1 = By using this form you agree with the storage and handling of your data by this website. Submit Our Services Data Science

The IT Advanced Customer Support Tech is a member of the Customer Support team. They are responsible for maintenance and internal support of RSM LLP's PCs, printers, servers, and related equipment. Provide level 2 end user support including but not limited to: Monitor and respond timely to support tickets in the queue(s). Document Service Desk ticket tech notes for escalation or resolution of service requests. Assist with Service Desk tickets in the regional queue in supporting all locations in the region/company. Send Corporate IT communications to internal customers.30% Support and maintenance of PCs including but not limited to: Complete PC setup and deployment for new employees using standard hardware, images, and software. Train new employees on the use of PC and other networked equipment using standard training documents. Assign users and computers to proper business groups in Active Directory. Perform timely workstation hardware and software upgrades. Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair. Monitor and remove virus, spy-ware, and other non-authorized software. Maintain and/or coordinate PC hardware inventory. Order and purchase standard equipment and software through approved vendors.30% Support firm software Support Desktop Management with post-mass deployment issues of standard software Provide IT support for local software within their region. May coordinate support with a Product Champion. Upgrade local server software as necessary.10% Participate in team and projects including: Regular scheduled regional calls. Assist other IT Coordinators in the region, and/or company. Proactively support Corporate IT and customer support changes and initiatives. Test phases of changing hardware and software standards. Monitor ticket queues to ensure SLAs and OLAs are met. Utilize the standard Knowledgebase per standard procedures. Complete various projects and tasks as assigned as such IT focus groupso Reconciliation of Active Directory permissions as per internal securities audits. Reconciliation of licenses associated with locally purchased software. Coordinate with local vendors for cabling, HVAC, phone system, printer/fax, and other IT related facilities maintenance. Tasks related to potential office remodels or relocations.10% Maintain network file and print server Update networked applications as required. Maintain daily tape backup and off-site tape storage. Report file and server issues to the Service Desk for further assignment. Setup and maintain network printers, scanners, and multi-function devices. Coordinate copier/MFD repairs with authorized repair vendor.5% Provide phone support in centralized VoIP locations. 5% Facilitate legal matters compliance with Internal Legal and IRM requests including: Complete legal hold workstations procedures and hard drive copies as requested. Preserve backup tapes and other electronic media asrequested.5% Other duties as assigned. EDUCATION High school diploma or GED TECHNICAL/SOFT SKILLS Working knowledge of hardware and applications including but not limited too Windows Server OS, Microsoft Windows OS, MS Office Suite, asset management, Lotus Notes, Microsoft Active Directory, computer imaging software, CA Uni center Service Desk software, VoIP phone systems, CCH ProSystem FX, endpoint security & protection, enterprise backup solutions, hard disk encryption software, PC hardware, printers, and other networked equipment. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent verbal and written communications Demonstrates a working knowledge of the technology tools required within assigned responsibilities Effective organization and time management skills Ability to manage multiple tasks Strong attention to detail Ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times and exercise patience and professionalism during stressful situations. Ability to work in a highly collaborative environment and consult effectively with employees at all levels EXPERIENCE 1-3 years relevant experience in customer service PREFERRED EXPERIENCE Bachelor's degree

Enterprise Account Manager / Sr. Manager_Bangalore - IT Combine | Global IT Solutions | Tech Hiring | Web Design | Mobile Application Development | Video Motion Graphics Development For Queries Call Us @ Enterprise Account Manager / Sr. Manager_Bangalore Enterprise Account Manager / Sr. Manager_Bangalore Responsibilities: Manage sales funnel from lead generation to PO execution Work with SD to build pipeline, while also generating your own pipeline Establish, develop and grow your pipeline online Focus on understanding an organizations business drivers, challenges, pain points, and how Panayas solution map to these Facilitate internal resources necessary to further the sales cycle such as Executives, Presales, Sales Development, Product Management, Marketing etc. Ability to run product demonstration online and offline Achieve quarterly targets and other KPI metrics Follow a well-defined qualification process, sales motion and closing process Travel for training, trade shows, meetings is require Required Qualifications Skills Min. 5 years of demonstrable track record of success within new Business Generation, SME and Enterprise Inside Sales, including self-generated outbound leads within the Enterprise space Experience within the SaaS market/or Enterprise Software Thorough understanding of the sales 2.x process and ability to navigate the sales cycles effectively Knowledge About IVR, OBD, SMPP, C2C, VOIP products are must. Outstanding online presentation and demonstration skills Excellent listening, communication, verbal, and written skills Able to adapt to a constantly changing environment; flexible to work extended hours during peak periods if needed Self-motivated, persistent and dependable is a must. Good understading of Voice SMS industry Hunting role in large accounts (with inbound leads support for Small Business). Key Focus on hunting new Logos Good Connect with the CXO level from Fintech, BFSI, Ecomm, Retail industry. Need to have good communication skill (preferrably south languages such as Kannada Tamil is a plus) Handling CXO level conversations and pitching our product to them

Description MUST HAVE 1. Good knowledge in Retail Banking Products- Loans Deposits. 2. Hands on experience in Batch and API testing. 3. Good understanding of testing concepts. 4. Good communication skills GOOD TO HAVE 1. Work experience in Core Banking Domain . 2. Good testing tools knowledge JIRA Postman Confluence. 3. Good to have hands on experience in Mainframe Technology and exposure towards automation. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade B Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family 60225 (P) Digital Assurance & Quality Engineering Local Role Name 6358 Tester Local Skills 6059 Core Banking Languages RequiredEnglish Role Rarity To Be Defined

8+ yrs exp in design and development of Voice Services across NB-IOT. Exp in SIP/SDP, VOIP , VoIMS, IMS network and server skills. Any lang exp .Exp in product devlop- Available for F2F round (Tin Factory), Bangalore. Ready to work in Start up

"4 to 6 years of implementation and support experience of SAP MM/IM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements. Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshootinginvestigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad hoc training and user support as required Work self directed and independently; may act as subject matter mentor to more junior members"

Company Description Inextrix Technologies Pvt. Ltd. (ITPL) is a leading IT company that has been providing communication solutions since 2010. Located in Ahmedabad, we specialize in VOIP Solutions, Web Applications, Mobile Applications, and Graphic designs. With a diverse product line ranging from IP PBX, VoIP Billing, Class 4/Class 5 Softswitch, Caland Contact Center Software, Custom IVR, Predictive dialers, Voice Mail, Video & audio conferencing solutions, Click to Call, and many more, our mission is to create innovative, cost-effective technology solutions that enhance your business, keeping in mind that your profitability comes first. We provide "Under 1 Roof Solutions" to our Customers through our expertise in VOIP, Web Development, Mobile Development, and Graphic Design. Each solution is tailored to our customers specific needs. Responsibilities Familiarizing yourself with alproducts and services offered by our company. Attending networking activities to research and connect with prospective clients. Maintaining meaningfurelationships with existing clients to ensure that they are retained. Suggesting upgrades or added products and services that may be of interest to clients. Crafting business proposals and contracts to draw in more revenue from clients. Negotiating with clients to secure the most attractive prices. Equipping staff with the technicaand sociaskills needed to enhance sales. Reviewing clients feedback and implementing necessary changes. Remaining in tune with trends in consumption to ensure that our offerings remain relevant. Requirements Degree in marketing, business administration, or similar. 5 years experience (Voip) industry related business development Strong communication skills and IT fluency. Ability to manage complex projects and multi-task. Excellent organizationaskills. Ability to flourish with minimaguidance, be proactive, and handle uncertainty. Proficient in Word, Excel, Outlook, and PowerPoint. Comfortable using a computer for various tasks. Experience: - 5 Years Location: - Ahmedabad

International Chat Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Chat Process) Process:- Voice Process / Chat Process (Chat Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 3 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Chat process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Chat Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data. Asking questions to the customer and understanding their need Resolving customer queries and issues related to the products and service . Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

International Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Voice Process) Process:- Voice Process / Chat Process (Voice Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 3 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our telecom partner (Customer Service) Grad with Relevant experience ( Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts. Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms. Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively. Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences. Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate / Process Developer, Customer Care, [Network]! Provides primary support to customers encountering problems using the products and network solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems related to network. Resolves customer concerns raised during installation, operation, and maintenance of managed client network. Documents customer information and recurring technical issues to support product quality programs and product development Responsibilities • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry • Troubleshoots problems with networks and recommends corrective action • Attends training courses as required and stay abreast of evolving internal processes and industry developments • Works in a team environment and assist team members on various issues • Provides other ad hoc support and duties as assigned • Works in an environment with competing priorities Qualifications we seek in you! Minimum Qualifications / Skills • BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact • CCNA Trained / Certified (or Other Network certifications - Cisco, Meraki, etc.) • Strong knowledge of routing and switching technologies – EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc. • Experience on SDWAN technologies – Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00) • Performing enhanced troubleshooting in the network – Cisco, Meraki and SDWAN • Able to engage with US based ISPs to fix the issue. • Experience on network monitoring tools like PRTG, SolarWinds • Configuration of WAN/public IPs on Router, SDWAN, ASA etc. • Experience on Wireless networks – Meraki (MR series) and Cisco AIR • Experience on firewall technologies – FortiGate (80D, 100F, 200E) • Experience with Computer Telephony Integration (CTI) • Knowledge on CUCM, Cisco Jabber • Understanding of VoIP, SIP Protocols • Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX) • Experience working with BroadSoft Unified Communications systems preferred • Experience with administering a Private Branch Exchange (PBX) phone system required • Experience using a ticketing System such as Clarify, Remedy, or Footprints Preferred Qualifications/ Skills • Minimum CCNA Certified or have worked on Cisco Devices • Problem solving ability • Ability to document, track and monitor a problem/issue to a timely resolution • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties • Automotive industry experience (desirable) • Willing to work in Night shifts (US Process) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications. Qualifications BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 6-10 years of work experience in DevOps/SRE. Experience in Genesys Engage (PureEngage), Genesys Cloud (PureCloud) or Genesys PureConnect. Good understanding of VoIP, SIP protocols and telephony infrastructure. Ability to analyze Genesys logs (SIP, T-Server logs, Interaction, WDE) to identify issues. Good understanding of call flows, IVR scripting (Genesys Composer, SCXML) and routing logic. Configuring and troubleshooting Genesys reports (GCXI, Infomart, Pulse). Analytical knowledge and exposure on root cause identification using analyzer tools like Kazimir, MyZamir and Speechminer. Experience with Oracle, SQL Server or PostgresSQL for configuration and troubleshooting. Strong understanding of TCP/IP, SIP and RTP. Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc. Knowledge on Unix shell scripting, PERL or Python programming is preferred Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs) Hands on experience on configuring Splunk, Grafana dashboards, etc. Good understanding of Linux OS internals, performance tools, Core commands, security etc. Exposure to enterprise platform migration from dedicated to cloud environment is preferred Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Job Summary:We are seeking an experienced and proactive Support Operations Manager to oversee and coordinate the support operations for our Contact Center customers. The ideal candidate will have a strong background in contact center support, excellent customer handling skills, and the ability to lead and manage a support team effectively. This role requires someone with a deep understanding of contact center technologies and processes, with a focus on ensuring high-quality support and customer satisfaction.Key Responsibilities:Team Leadership: Lead and mentor the support team, ensuring high performance and professional growth in managing day-to-day contact center operations.Customer Interaction: Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle.Issue Resolution: Oversee troubleshooting and problem-solving for technical issues related to contact center software, hardware, network, and integrations, ensuring minimal downtime.Escalation Management: Handle escalated customer issues and provide advanced troubleshooting support when required, ensuring quick and effective resolutions.Performance Metrics: Monitor and report on key performance indicators (KPIs) related to support operations, such as response time, resolution time, and customer satisfaction levels.Process Improvement: Develop and implement best practices, policies, and procedures to improve support efficiency and service quality within contact center operations.Vendor Coordination: Coordinate with external vendors and service providers for software support and maintenance relevant to the contact center environment.Training and Development: Provide ongoing training and development for the support team to improve their technical proficiency and customer service skills.Documentation: Ensure all incidents, requests, and resolutions are properly documented and maintained in the service management system for accurate reporting and analysis.Customer Reporting: Provide regular updates and reports to customers regarding support issues, system performance, and any ongoing service improvements.Key Requirements:Bachelor s degree in Information Technology, Computer Science, or a related field.10+ years of experience in contact center support or IT support operations, with at least 2 years in a managerial role.Strong technical knowledge in contact center software, hardware, and network troubleshooting.Proven experience in customer handling, issue resolution, and maintaining high levels of customer satisfaction.Leadership and team management skills, with the ability to inspire and motivate a support team.Proficiency in IT support tools, ticketing systems, and ITIL best practices.Familiarity with contact center technologies and trends, including cloud-based solutions, omnichannel platforms, and automation tools.Strong communication and interpersonal skills to manage relationships with both internal teams and external customers.Strong analytical, problem-solving, and multitasking abilities, with the ability to work under pressure.Job Type: Full-timeBenefits:Health insuranceSchedule:Monday to FridayExperience:Support Operations: 3 years (Required)Network Troubleshooting: 2 years (Required)Contact Center: 2 years (Required)Customer Handling: 3 years (Required)Work Location: In person (cochin)Job Type: Full-timeBenefits:Health insuranceSchedule:Monday to FridayApplication Question(s):What is your total experience in a managerial roleExperience:Contact center: 4 years (Required)IT support: 7 years (Required)Work Location: In person Key Responsibilities: Team Leadership: Lead and mentor the support team, ensuring high performance and professional growth in managing day-to-day contact center operations. Customer Interaction: Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. Issue Resolution: Oversee troubleshooting and problem-solving for technical issues related to contact center software, hardware, network, and integrations, ensuring minimal downtime. Escalation Management: Handle escalated customer issues and provide advanced troubleshooting support when required, ensuring quick and effective resolutions. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to support operations, such as response time, resolution time, and customer satisfaction levels. Process Improvement: Develop and implement best practices, policies, and procedures to improve support efficiency and service quality within contact center operations. Vendor Coordination: Coordinate with external vendors and service providers for software support and maintenance relevant to the contact center environment. Training and Development: Provide ongoing training and development for the support team to improve their technical proficiency and customer service skills. Documentation: Ensure all incidents, requests, and resolutions are properly documented and maintained in the service management system for accurate reporting and analysis. Customer Reporting: Provide regular updates and reports to customers regarding support issues, system performance, and any ongoing service improvements. Qualifications: Degree Skills: Leadership and Team Management, Coordination, API, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices

0px> Who are we Amdocs helps those who build the future to make it amazing. With our market leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. In one sentence Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions. What will your job look like Reflect customer needs by assembling business documents and technical requirements. Advise customers based on product capabilities and methodologies, applying reuse where applicable. Design holistic and integrated high level solutions that fit customers business needs, production operability and budget. Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support. Communicate new details of new solutions and their impact on business processes to customers business and IT personnel. Ensure that the customer understands the solution and receive responses to all open questions and action items. Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.). Prepare solution related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing. Support the resolution of configuration/implementation related issues if and when they arise. All you need is... At least 3 6 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuring Equipment such as : Routers, Ethernet Switches, VoIP devices. OR At least 3 6 years of experience working for a large vendor (e.g. Cisco, Juniper ) in one of the following positions in this order: field support engineer, performance analysis and similar Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BGP, MPLS, QoS, Syslog, VPN s The position requires great customer facing and communicational skills Capable of dealing with urgent customer issues in a multi tasking mode Advantage: experience in delivery positions Advantage: Having Cisco educational degree as CCIP, CCNA Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl Advantage: expertise in more telecom domains like Mobile, WDM, OTN, FTTx and more. Why you will love this job: Subject Matter expert on IP MPLS domain Present to the Customer the Amdocs SAS solution concept and capabilities Work closely with customers, providing them online and onsite technical support with root cause analysis. Optimize network performance for the various deployments of our customers. Deep understanding of Amdocs Service Assurance solution, feature behavior, and the different parameters that tune the behavior of our product. Work with product management, pre sale, feature architects and developers. Perform telco analytics, Performance analysis, competitive analysis, tests and recommend accordingly. Leveraging ML and analytics tools to enhance and operationalize network monitoring

Job Description : Working days: 5 days per week Mode: WFO About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high quality communication solutions to businesses and individuals worldwide. We are committed to providing cost effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. As part of our expansion, we are seeking a dynamic and results drivenTechnical support engineer to join our team at our Hyderabad office. Provide technical support for VoIP related issues through phone calls and emails. Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors. Assist customers with the setup, configuration, and maintenance of VoIP systems. Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime. Collaborate with internal teams to escalate and resolve complex technical issues. Document and track customer interactions and technical issues in the support ticketing system. Conduct regular system checks and preventative maintenance to avoid service interruptions. Stay up to date with the latest VoIP technologies, trends, and best practices. Provide training and guidance to customers on VoIP system usage and features.

Job Description : About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high quality communication solutions to businesses and individuals worldwide. We are committed to providing cost effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. We are seeking a Retention Manager with a strong sales background, specifically from IT or telecommunications companies that focus on software or IT products. This role will be based in our Hyderabad office and is crucial for enhancing customer loyalty and reducing churn in our VoIP services. Develop and Implement Retention Strategies : Create data driven plans to enhance customer satisfaction and loyalty. Analyze Customer Data : Utilize analytics to identify churn risks and measure retention program effectiveness. Collaborate Across Teams : Work closely with sales, marketing, and product teams to ensure a cohesive customer experience. Qualifications : Minimum of 3 5 years in customer retention or related roles within IT or telecom. Experience with CRM tools is a plus. Bachelor s degree in Business Administration, Marketing, or a related field preferred.

Mandatory Skills: Provisioning, maintaining, and troubleshooting voice communication Testing and deployment of the Voice infrastructure Voice Engineer Requirement Voice Over Internet Protocols (VOIP) Hands on into IP Management, Routing & Switching Worked in Layer 3 & Layer 2 VPN Must have knowledge in VLAN Should have worked on protocols like MPLS, BGP & OSPF Should have worked on Multi-Vendor Equipment like Alcatel, Cisco & Juniper Exposure to DWDM devices Role Description: Designing & Provisioning Engineering Will work on helix tool Provisioning & Configuration for Alcatel, Cisco & Juniper devices Excellent Communication skills required

IT Infrastructure Management: Oversee the installation, configuration, maintenance, and optimization of all IT infrastructure components. Ensure the stability, integrity, and efficient operation of information systems. Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Telephony: Manage and maintain the companys telephony systems, including VoIP and traditional telephony solutions. Ensure the telephony infrastructure meets business needs and integrates seamlessly with other IT systems. Network Management: Oversee the design, implementation, and maintenance of the companys network infrastructure (LAN, WAN, VPN, etc.). Monitor network performance and security, implementing necessary upgrades and patches. Active Directory (AD): Administer and maintain the companys AD environment, ensuring proper user and group management. Manage GPOs, AD schema, and forest/domain structure. Ensure AD integration with other IT systems and services. Hardware: Oversee the deployment, maintenance, and support of all office hardware (computers, printers, peripherals, etc.). Manage hardware inventory and ensure all devices are up to date with the latest software and security updates. Security Management: Develop and implement security policies, protocols, and procedures to protect company data and IT infrastructure. Monitor security vulnerabilities and threats, responding to and mitigating security incidents. Conduct regular security assessments and audits. Cloud Management: Manage and maintain the companys cloud services and infrastructure. Oversee cloud-based solutions, ensuring their security, availability, and performance. Evaluate and implement cloud services to meet business needs. Compliance Management: Ensure IT operations comply with regulatory requirements and industry standards Develop and maintain documentation for compliance audits. Stay updated on regulatory changes and implement necessary adjustments. Team Management: Lead and manage a team of 5-8 IT professionals. Assign tasks, set goals, and monitor performance. Provide training, mentoring, and support to team members. Conduct regular performance reviews and provide constructive feedback. Vendor Management: Liaise with external vendors to procure IT hardware, software, and services. Manage vendor relationships and ensure the timely delivery and quality of products/services. Budget Management: Prepare and manage the IT budget. Ensure cost-effective solutions and monitor expenditures to stay within budget. Project Management: Lead IT projects from inception to completion, ensuring they are delivered on time, within scope, and within budget. Collaborate with other departments to understand and fulfill their IT needs. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience as an IT Manager or similar role. Strong knowledge of IT infrastructure, telephony, network management, Active Directory, security, and cloud services. Experience with office hardware management. Excellent leadership and team management skills. Strong project management skills, with the ability to handle multiple projects simultaneously. Excellent communication and interpersonal skills. Problem-solving aptitude and a strategic mindset. Relevant certifications (e.g., ITIL, PMP, CCNA, CISSP, etc.) are a plus. Preferred Skills: Experience with virtualization technologies. Knowledge of cybersecurity principles and best practices. Familiarity with IT compliance and regulatory requirements

About Dialpad Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more. About the team Dialpad s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help identify and fix any issues or defects in the software. The QA teams primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users. Your role We are seeking a highly experienced and skilled Senior Test Engineer to join our team, specializing in the testing and quality assurance of phone and video conferencing devices. The ideal candidate will have 8 to 14 years of experience in testing complex hardware and software systems, with a strong focus on audio and video technologies. This role is crucial in ensuring that our products meet the highest standards of quality, reliability, and user satisfaction. Upon offer, the candidate will support the functional validation against requirements for new feature support for the various Desk Phone and Video Conferencing Devices. The candidate will support Bug Fixes Validation, and Regression test activities on the CCaaS Project and contribute towards the overall Test automation initiatives. What you ll do Collaborating with stakeholders to understand application requirements of new features, and user expectations. Identifying test scenarios, test cases, and test data to ensure maximum test coverage. Defining the scope of manual and automated testing based on the applications complexity and criticality. Executing Functional test cases and automated test cases for the Poly, Yealink and Cisco audio/video devices. Create and Maintaining test cases and scripts within the Test Management System. Analyzing test results and investigating test failures to identify root causes and provide detailed reports. Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements. Skills you ll bring 6 to 8 years of qualitative work experience in testing VoIP, Telecommunication Systems, and Communication technologies. Experienced in Configuration installation of AV devices, eg, Poly, Cisco, Yealink, Logitech, Microsoft Teams. Extensive experience in testing audio/video technologies, including codecs, streaming, and real-time communication. Perform routine testing and problem diagnosis for AV equipment such as microphones, speakers, amplifiers Display Equipment. Videoconferencing experience including operation, call set-up and equipment. Experience with network testing tools and techniques, including Wireshark, traffic simulators, and protocol analyzers. Experience with WebRTC and SIP protocols is a plus. Strong problem-solving skills. Excellent written and verbal communication skills. Ability to work on multiple simultaneous projects/initiatives. Experience in working with Analytical or Statistical Data is a plus. Benefits and perks Benefits and wellness An apple a day keeps the doctor away and it doesn t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it s our responsibility to come together to create a culture where all Dialers can Work Beautifully , Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning development program focused on the success of our Dialers. Don t meet every single requirementStudies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Job Description At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We re looking for a Site Reliability/Application Support Engineers (SRE/AS) responsible for web/servicing application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance. This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications. Qualifications BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 6-10 years of work experience in DevOps/SRE. Experience in Genesys Engage (PureEngage), Genesys Cloud (PureCloud) or Genesys PureConnect. Good understanding of VoIP, SIP protocols and telephony infrastructure. Ability to analyze Genesys logs (SIP, T-Server logs, Interaction, WDE) to identify issues. Good understanding of call flows, IVR scripting (Genesys Composer, SCXML) and routing logic. Configuring and troubleshooting Genesys reports (GCXI, Infomart, Pulse). Analytical knowledge and exposure on root cause identification using analyzer tools like Kazimir, MyZamir and Speechminer. Experience with Oracle, SQL Server or PostgresSQL for configuration and troubleshooting. Strong understanding of TCP/IP, SIP and RTP. Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc. Knowledge on Unix shell scripting, PERL or Python programming is preferred Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs) Hands on experience on configuring Splunk, Grafana dashboards, etc. Good understanding of Linux OS internals, performance tools, Core commands, security etc. Exposure to enterprise platform migration from dedicated to cloud environment is preferred We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities