1657 Voip Jobs - Page 42

Job Title: Networking Manager Reports to: General Manager - IT Infrastructure Location: Ashoka Campus, Sonipat, Haryana Experience (in years) : 6 to 10years Nature of work: Full-time About Ashoka University: https://www.ashoka.edu.in/home/ About the Role: Ashoka University is seeking a skilled Networking Manager with experience in a Managed Security Services environment. The activities need to be performed in a process-oriented environment and involve interfacing with the customer. The ideal candidate is to be responsible for organization-wide systems management and data center operations including the planning, procurement and life-cycle management of network infrastructure. Role and Responsibilities: Expertise in LAN and WAN Management especially in Routers, Switches, firewalls (Juniper, Brocade), Wi-Fi (Ruckus) & NMS. Manage 24X7 operations across various technology areas: Network & server Support, Database Administration, and Helpdesk/Computer Operations. Monitoring security compliance as per best industry practices/ standards, policies and procedures. Monitor adherence to SLA with service providers. Manage the development and support of network infrastructures. Keep current on all software and hardware levels required to conduct business and develop new product update methods. Must have handled a network comprising a minimum of 5000+ Network devices and a heterogeneous server environment. Responsible for the development, and implementation of intrusion detection and preventative plans that ensure all Ashoka networks, servers, and data are secure. Ensure that all Change Management of critical system components and applications takes place and that documented change management practices are followed. Ensure that all system administrative access is documented and approved by Sr. Management and that all documented access is followed. Ensure Ashoka systems are secure from outside vulnerabilities. Ensure that backups of all critical systems are maintained and tested regularly. Eligibility B.E./B.Tech in Computer Science or related field. Engineer/computer science graduate with at least 6years of experience in information security and management of 24x7 basis operations. Professional qualification: CCNA /CCNP/ CISSP certified/ITIL. Skill Set Required: Competency in Blade Servers and enterprise hardware like SAN. Should have good communication skills (written & Verbal). Experience working in corporate/result-oriented organizations. Must have excellent communication and people management skills. Will oversee System Administrators and Cloud security - any knowledge of this technology is a plus but not mandatory. Experience in managing hybrid environments (On-Premises & Cloud). Experience in automation and usage of analytics would be preferred. Has good knowledge of Web servers, Citrix & other remote connectivity tools. IT service management skills with experience in handling Vendors (Hardware, Software and Network) & Software Providers. Thorough working knowledge of firewall topology, NAT, policy management, HA, VPN, VOIP, and Security administration (F/W, IPS/IDS, AV, Patch management, Anti-spam). Manage data center operations. Should have completed at least 1-2 end-to-end networking projects on Juniper/Brocade and Ruckus. Application Submission Process: We invite you to embark on this journey by submitting your application to the: Job Application Form - Networking Manager Ashoka is an equal opportunities employer. Remuneration will be competitive with Indian non-profit pay scales and will depend upon the candidate’s experience levels and the overall organization’s salary structure. At Ashoka University, we strive for excellence in all aspects of our operations. Therefore, only shortlisted candidates will be contacted as part of our rigorous selection process. We look forward to receiving your application as we embark together on a remarkable journey of professional growth and development. Join our exceptional community at Ashoka University, where excellence is nurtured, and aspirations are transformed into reality. Show more Show less

About Company: Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is committed to unleashing human energy through technology for an inclusive and sustainable future, helping organizations accelerate their transition to a digital and sustainable world. They provide a variety of services, including consulting, technology, professional, and outsourcing services. Job Title: VOIP Engineer Location: Pune,Hyderabad Experience: 6+ years Employment Type: Contract to hire Work Mode: Hybrid Notice Period: - Immediate joiners Job Responsibilities: Primary SKill : VOIP, Kamailio Secondary SKill: High Performance Communication VoIP Solutions: Extensive experience in deploying and managing open-source telephony platforms, including Kamailio for SIP routing, Asterisk for PBX functionalities, and PJSIP for advanced SIP handling. Skilled in integrating these technologies to create scalable, high-performance communication systems tailored to business needs. Show more Show less

Job Description: We are seeking a highly skilled Telephony Integration Developer with deep expertise in SIP (Session Initiation Protocol) and SIPREC (SIP Recording) to join our growing team. You will be responsible for designing, developing, and integrating telephony systems with a strong emphasis on VoIP communication, call recording, and SIP signaling. Responsibilities: ● Design and implement telephony integrations using SIP and SIPREC. ● Develop APIs and backend services to handle call control, call recording, and session management. ● Work with PBX systems, SIP Servers, and Media Servers for SIP call flows and media capture. ● Integrate third-party VoIP systems with internal applications and platforms. ● Analyze and troubleshoot SIP signaling and RTP media flows. ● Collaborate with cross-functional teams including DevOps, Product, and QA to deliver scalable solutions. ● Create technical documentation, diagrams, and support material. ● Ensure systems are secure, resilient, and scalable. Must-Have Skills: ● Strong experience with SIP protocol (INVITE, ACK, BYE, REGISTER, REFER OPTIONS, etc.) ● Practical experience with SIPREC for recording VoIP calls. ● Solid development skills in JavaScript (Node.js). ● Experience working with SIP Servers (e.g., FreeSWITCH, Asterisk, Kamailio, OpenSIPS). ● Hands-on knowledge of WebRTC, RTP streams, and VoIP media handling. ● Experience building and consuming RESTful APIs. ● Familiarity with call flows, SIP traces analysis (using Wireshark, sngrep, or similar). ● Strong understanding of networking basics (UDP, TCP, NAT traversal, STUN/TURN). ● Ability to troubleshoot and debug complex telephony and media issues. Good to Have Skills: ● Experience with Media Servers (e.g., Janus, Kurento, Mediasoup). ● Knowledge of Call Recording Systems architecture and compliance standards (PCI-DSS, GDPR). ● Experience with Cloud Telephony Platforms (Twilio, Genesys Cloud, Amazon Chime SDK, etc.). ● Familiarity with Session Border Controllers (SBCs). ● Prior experience with SIP trunking and carrier integrations. ● Exposure to Protocol Buffers or gRPC for real-time messaging. ● Understanding of security practices in VoIP (TLS, SRTP, SIP over WebSockets). ● Knowledge of Docker and Kubernetes for deploying SIP services at scale. ● Sound knowledge of telecom protocols like SIP/ICE/STUN/TURN/SRTP/DTLS/H323/Diameter/Radius ● Shall be thoroughly analytical and fix issues for SBC Portfolio of Products ● Shall be thorough with Linux/RTOS internals and product Architecture is preferred ● Strong Knowledge of TCP/UDP/IP and networking concepts is a must ● Knowledge of IP telephony, SIP, Call Routing Techniques of ARS, AAR on Trunk config environment ● Prior Experience on working with FreeSwitch, Kamailio & RTP Proxy, etc ● Strong understanding of Audio streaming/websockets and their application in real-time communication systems. ● In-depth knowledge of audio codecs and their impact on voice quality and bandwidth utilization. ● Experience with gRPC and Protobuf for building efficient and scalable communication interfaces. ● Extensive experience in large scale product development in Enterprise, webRTC, VoIP, VoLTE based products Base Language/Framework: ● Primary Language: JavaScript (Node.js backend) ● Frameworks/Tools: Express.js, Socket.io (for signaling if needed), Wireshark (for debugging), Sngrep. Show more Show less

Job Summary: We are seeking a highly skilled Senior Genesys Developer to join our team and lead the design, development, and implementation of customer engagement solutions using the Genesys Cloud / Genesys Engage platform. The ideal candidate will have deep expertise in contact center technologies , be capable of delivering complex integrations, and collaborate with cross-functional teams to enhance the overall customer experience. Key Responsibilities: Design, develop, and maintain solutions within the Genesys platform (Cloud CX or Engage) to support business requirements. Develop IVR flows , call routing strategies , chatbots , and workforce management (WFM) integrations. Implement Genesys APIs and SDKs to create custom functionalities and third-party integrations (e.g., Salesforce, CRMs, ticketing systems). Collaborate with business stakeholders and contact center operations to gather requirements and translate them into technical specifications. Troubleshoot and resolve complex issues in the contact center environment, ensuring system reliability and performance. Develop and maintain documentation, including technical designs, test plans, and user guides. Assist with system upgrades, patching, and change management processes. Provide mentorship and guidance to junior developers and contribute to code reviews. Ensure compliance with security, privacy, and quality standards . Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience with Genesys technologies (Genesys Cloud CX, PureConnect, or Engage). Strong hands-on experience with Genesys Architect , Interaction Designer , and Composer . Proficiency in JavaScript, .NET, Java , or other programming languages used in Genesys customization. Experience integrating Genesys with CRM platforms like Salesforce , ServiceNow , etc. Familiarity with telephony protocols (SIP, VoIP) and cloud infrastructure (AWS, Azure). Solid understanding of routing strategies , DIDs , skills-based routing , queue management , and reporting . Knowledge of RESTful APIs , webhooks, and real-time data integrations. Preferred Qualifications: Genesys certification(s) (e.g., Genesys Cloud Certified Professional / Developer / Architect ). Experience with DevOps tools , CI/CD pipelines, and version control systems (Git, Azure DevOps). Prior experience working in regulated industries (finance, healthcare, etc.). Understanding of contact center metrics and analytics . Strong understanding of Data Actions inside Genesys to build call-outs to other systems for data integration like Salesforce Proficient in debugging Salesforce-Genesys data sync via standard Genesys package or custom integrations Soft Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and manage multiple priorities in a fast-paced environment. Team player with a proactive and flexible approach. Show more Show less

Job Description : Are you passionate about crafting seamless mobile experiences? Join us as an iOS Developer and be a part of our mission to build innovative, user-friendly applications that stand out in the App Store. What You'll Do : - Develop and maintain scalable, high-performance iOS applications using Swift. - Implement Apple's design principles and interface guidelines for intuitive user experiences. - Work with frameworks like CoreData, CoreGraphics, CoreLocation, and CoreAnimation to enhance app functionality. - Optimize app performance through threading, profiling, and performance tuning. - Integrate real-time databases (Firebase, DynamoDB), cloud messaging APIs, and push notifications. - Implement VoIP Notifications, CallKit, payment gateways, and dynamic libraries for modular applications. - Write clean, reusable code and ensure high-quality software through unit testing. - Collaborate with cross-functional teams to deliver exceptional mobile experiences. What You Bring : - Strong knowledge of Swift and iOS development. - 1-4 Years of work experience. - Familiarity with open-source libraries, Cocoapods, and version control tools like Git. - Solid understanding of the complete app development lifecycle, including certificates and profiles. - A proactive approach to discovering and implementing new technologies to maximize efficiency. Why Join Us? - Exciting Projects : Work on impactful applications with a focus on innovation and quality. - Skill Development : Learn and grow in a collaborative, tech-savvy environment. - Career Progression : Build your career with mentorship and growth opportunities. Show more Show less

About Company : Our client is a global technology consulting and digital solutions company, resulting from the merger . It focuses on helping businesses leverage digital technologies to re-imagine business models, accelerate innovation, and drive growth. The company provides services across various industries, including digital transformation, consulting, and application development. Role :palo alto Network engineer Location : Bengaluru,Chennai,Mumbai Experience : 8+ Year's Interview Mode : virtual Work mode : Hybrid Job type: C2H Immediate Joiner's +15 Day's Mandatory Experience : Fortigate Firewalls, Palo Alto Firewalls, Velo-Cloud SD-WAN devices, Cisco switches, Cisco routers, Cisco WLCs, and Cisco Access Point JOB DESCRIPTION : Design, configure, and test network solutions per scope of customer projects Experience in deployment/configuration of Fortigate Firewalls, Palo Alto Firewalls, Velo-Cloud SD-WAN devices, Cisco switches, Cisco routers, Cisco WLCs, and Cisco Access Point Strong knowledge and Hands on experience in configuring BGP, OSPF, EIGRP, STP, PVST+, IPSEC site to site VPN, VoIP, HSRP. GLBP, Natting Required data center and campus network experience for deployment and operational maintenance of network infrastructure Provide L3/L4/SME level troubleshooting and issue resolution support Lead or participate in discovery and design workshops Outstanding analytical and problem solving skills, including the ability to meet a business requirement with a technical solution Excellent communication, presentation and effective client interaction ability Excellent documentation skills Excellent planning and follow-up skills Preferred :CCNP, Fortinet NSE4 certifications preferred. Show more Show less

Job Description: Support hours 24x7 Work Environment with Predominantly US Business Hours Roles and Responsibilities Acting as a Lead Tier 2.5 for Tier 2 engineer for AT&T Business Network Solution Team. Prioritizing and analyzing the alerts and events in the network monitoring tool. Advance technical knowledge of troubleshooting, configuration & maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Ruckus, ServiceNow, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Clear understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Knowledge of Aruba, Cisco, Ruckus wireless controller, access point & switches. Proficient knowledge of performing Incident Triage while acting as a lead of first responders of a service desk supporting AT&T Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits – Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ability to lead and contribute technically over complex troubleshooting calls Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Comfortable to lead and work with internal support groups and recommend diagnostic tests based on degree of service impairment. Updating ticketing systems and tools documenting incident chronology Managing, leading and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and AT&T business partners) for sectionalization and formulation of testing plans, while providing end to end support towards agreed deliverables. Escalating tickets according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge and Skills Required to Perform the Role Technical Skills: - Minimum 3-5 years of relevant experience in IT service industry working as a lead on telecommunications & managed network infrastructure solutions. No less than 3 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 2-3 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Proficient understanding and knowledge on troubleshooting Aruba, Meraki, Ruckus, AP, switches and SIM based Routers / Modems (LTE / 5G) Excellent knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Clear understanding of Network protocols, Routing, Switching, Wired & Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Excellent knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services & Cloud based Wireless controllers. Excellent technical coordination skills and knowledge of vendor management for network hardware equipment, cloud based virtual servers, wireless controllers and skills for effective management of ISP's and other network service providers. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) . Excellent voice over IP tele conference handing skills and telephone etiquette. Excellent problem-solving skills, ability to work and lead team under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility. Ability to work well in a team. Years of Experience 5+yrs Education BE/B.TECH + CCNC / CMA / ACSA/ ACA / ACMA / ACMP Certified Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-46987 Date posted 06/16/2025 Benefits Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits. Paid Time Off Tuition Assistance Insurance Options Discounts Training & Development

Role - Network Lead Years of Experience - 7 to 12 years Location - Bangalore Experience in administering the Cisco, Arista and Aruba network devices and wireless network administration, with a strong focus on routing and switching in an Enterprise environment. Strong knowledge and experience with Cisco, Aruba and Arista networks administration and understanding of Cisco unified call manager (CUCM) and VOIP technologies Strong expertise in configuring and managing Cisco and Arista switches for Campus and Data Center networks, including experience with Layer 2 and Layer 3 protocols Proficiency in Wi-Fi network administration using Cisco and Aruba environment, with a strong understanding and experience in Wi-Fi 6 technology, is a must. Experience in network cabling installation and maintenance. Strong understanding of routing protocols (e.g. OSPF, BGP, EIGRP) Good Knowledge of Palo Alto network security devices. Strong understanding of LAN/WAN design and implementation. Closely work with business teams to understand the requirements and provide support as needed and ability to work independently and as part of a team. Awareness of ITIL concept Good Communication learning and documentation skills. Strong communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Good understanding of ServiceNow ticketing tool. Flexible to work evening/night hours and weekends long term if required. CCNA/CCNP or equivalent certification is preferred. Configure and manage Cisco and Arista network devices (e.g. routers, switches). Design, deploy, and manage LAN networks using Cisco and Arista switches. Manage and troubleshoot wireless network infrastructure to ensure seamless connectivity. Troubleshoot and resolve complex network issues. Install and maintain network cabling infrastructure. Monitor network performance and proactively identify and resolve potential issues. Implement network security measures to ensure the protection of sensitive data. Troubleshoot and resolve network issues related to LAN and Wi-Fi connectivity, including performance, security, and access issues. Configure and manage Cisco and Aruba access points and controllers for Wi-Fi networks, including Wi-Fi 6 technology. Provide basic training and support to other IT staff and end-users on network-related topics. Plan and execute network upgrades and migrations as needed to ensure the continued performance and reliability. Document network infrastructure and maintain updated network diagrams and documentation. Collaborate with other IT teams to ensure the seamless integration of network infrastructure with other systems. Stay up-to-date with emerging network technologies and trends to continuously improve network performance and security. Show more Show less

Job Type: Full-time Hybrid/On-site with remote support responsibilities Are you passionate about tech and enjoy helping people? Zentry IT is looking for a hands-on IT Support Technician to join our team, providing top-notch support to our clients across various industries. What You'll Be Doing: Providing day-to-day IT support to clients both remotely and on-site. Supporting and troubleshooting Office applications, especially Office 365 . Performing basic network diagnostics and assisting with connectivity issues. Supporting phone systems (e.g., Avaya) and resolving VOIP-related issues. Installing and configuring hardware and software , including laptops, desktops, and peripherals. Responding to and resolving tickets in a timely and professional manner. Travelling to client sites when needed for onsite support and setups. What We’re Looking For: Experience with Office 365 and general Office applications. Basic knowledge of networking (e.g., IP addresses, DNS, DHCP). Familiarity with phone systems like Avaya (or similar). Comfortable with remote support tools and resolving user issues remotely. Knowledge of hardware and software installations and general troubleshooting. A proactive, friendly, and customer-focused approach. Full UK driving licence is a plus (for travel to client sites). Why Work with Us? At Zentry IT, we pride ourselves on delivering smart, reliable IT solutions to small and medium-sized businesses. You’ll join a friendly and supportive team where your input matters, and every day brings something new. Show more Show less

Why Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions. Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great. When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors. Job Overview: The Senior IT Network Engineer is responsible for providing day-to-day engineering, implementation and escalated technical support for a large range of network services. Recognized Sr engineering subject matter expert (SME) in multiple areas, this role is responsible for managing large projects or processes along with coaching, reviewing and delegating work to lower-level professionals. Responds to and diagnoses the most difficult problems of high complexity through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Description 1 .The current skillsets should include: AWS and Azure cloud networking services On-prem and Cloud Firewall Management B2B and Client VPN SD-WAN Enterprise Routing Enterprise Switching WIFI – WAPs and Controllers VoIP Network Security Concepts – Segmentation – ZTNA - SASE 2. Manages large complex infrastructure projects / processes, (e.g. cloud edge services, cloud third party design and implementation, SDWAN migrations, network segmentation, campus) represent Infrastructure Services and champion new capabilities/service introduction; coaches and reviews the work of lower-level IT professionals. 3. Supports and collaborates with IT colleagues across the Globe to share best practices and information, ensure globally consistent processes are implemented and, where appropriate, deviations to meet regional requirements are properly understood and documented. 4. Resolves day-to-day Network problems/issues by being a Level 3 subject matter expert, driving aging tickets and customer service issues to completion. Provides feedback to management and Managed Service Provider as it relates to the services provided from the service desk vendor 5. Manages one or more network disciplines (e.g.cellular mobility) as related to contractual and End User issues. Ensure the proper cost center billing. Identifies ways to reduce costs and/or improve efficiency by introducing new options as it relates to connectivity and/or mobility 6. Leads site surveys, evaluating technical aspects of all phases of project work and make recommendations on technology deficiencies and improvements to save money and improve supply chain operations 7. Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion Education Bachelors degree in Information Technology, CIS or related field or equivalent experience Work Experience Minimum ten years of network experience Experience within a large global organization preferred Knowledge, Skills, and Competencies Experience leading complex infrastructure and/or network projects with prior successful record on technical upgrades Advanced experience with global data and voice networks including, but not limited to VoIP, SDWAN, LAN, WAN, Wireless, proxy and firewalls. Strong technical background in communications, collaboration tools in relation to telecom and audio conferencing Experience working/managing 3rd party vendors with regards to project/day to day operations Able to teach and coach lower level resources to complete tasks as related to the work requirements Excellent verbal and written communication skills; ability to communicate technical information to non-technical people. Strong customer service skills Advanced experience with network configuration for server and client operating systems. Proficient with Microsoft Office 365 tools. Strong analytical and problem-solving skills. Ability to work effectively and collaborate with IT leadership, team members, third party vendor providers and network carriers Willingness to handle complex challenges. This role requires individuals to work within the demands a global 24x7, high availability, transaction-oriented network team. Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us. The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Requisition ID: 750 #LI-KT1

Job Summary: We are seeking an experienced IT Support Specialist with a strong background in VOIP, DNS, Active Directory, Azure, and remote work support systems. This role involves providing technical support to end-users, managing IT infrastructure, and ensuring smooth operation of all IT systems. Key Responsibilities Provide technical support for hardware, software, and network-related issues Manage and troubleshoot VOIP systems to ensure seamless communication Configure and maintain DNS settings for consistent network connectivity Administer Active Directory including user accounts, group policies, and access control Manage and support services and resources in Microsoft Azure Support remote work systems including VPN, RDP applications, and secure access protocols Oversee server installations, updates, configurations, and ongoing maintenance Maintain detailed documentation for IT systems, configurations, and support workflows Collaborate with other IT personnel and departments to ensure smooth operations Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field Minimum 3 years of experience in IT support or similar technical role Technical Skills Proficiency in managing VOIP systems and DNS configurations Strong knowledge of Active Directory and Azure cloud services Experience in server installations, configurations, and ongoing maintenance Familiarity with remote access technologies such as VPNs and remote desktop tools Soft Skills Excellent problem-solving and analytical abilities Effective verbal and written communication skills Strong organizational and multitasking skills Ability to work independently and within a team environment Preferred Qualifications Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified) Additional IT certifications such as CompTIA, Cisco, or relevant vendor certifications are a plus Equal Opportunity Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Show more Show less

Company Description Ashunya Inc. enables businesses to improve their processes through integrated technology solutions. We offer a synchronized flow of procurement, implementation, and post-implementation services, including hardware and software procurement, LAN and WAN installation, and project management with ISPs. Our proven expertise has made Ashunya a valued partner in supply chains and IT services. We provide comprehensive solutions tailored to our clients' needs from a single source. Overview : We are seeking a highly skilled and experienced Technical Lead – Network and Systems Administrator to join our team immediately. The successful candidate will play a pivotal role in managing and migrating Active Directory and Domain environments, as well as leading VMware infrastructure projects, to ensure robust and efficient IT operations. This role includes team leadership responsibilities, performance evaluation, shift management, and overseeing a complex IT infrastructure based on Microsoft Windows Server Technologies and VMwar e Key Responsibi lit ie: • Lead Active Directory and Domain Migrations: Take ownership of all Active Directory and Domain Migration projects, ensuring seamless integration, minimal downtime, and adherence to best prac t ics. • Manage and Oversee VMware Infrastructure: Lead the administration, troubleshooting, and optimization of VMware environments to support virtualized workloads e ffi cienly. • Remotely manage Windows and VMwar e sysems. • Perform Level 2 and Level 3 systems adm inistrtion. • Lead a team of Network and Systems Administrators, providing guidance, support, a n d mentrship. • Evaluate team performance regularly, offering constructive feedback and identify ing trainin needs. • Manage and schedule shifts, ensuring 24/7 coverage for uninter r upted ITsupport. • Recover incidents, implement changes, and participate in strategicprojects. • Create and publish regular reports for project s handled b the team. • Coordinate with hardware and software ven dors for relted issues. • Communicate status updates on incident resolution, change execution, an d projects asappropriate. • Support a wide and varie client base. • Communicate and negotiate with users, specialist s , other staff,and suppliers. • Install and configure Windows Server 2012, 2016, 2019, an d 2 022, IIS, DHCP, nd DNS Servers. • Expertise in Active Directory management, migrations, and domain restructuring to support organizational g rowth and technoogy transitions. • Extensive Virtualization Experience with VMware and Hyper-V for provisioning, managing, an d securing virtualzed environments. • Configure and troublesh o ot VMware Horizon or remote clients. • Knowledge and experience with Microsoft 365, including mig rat ions from other emai hosting providers. • Configure and troubleshoo t Sophos and SymantecEndpoint Protection. • Knowledge of Mobile Deice Management (MDM). • Knowledge of Remote Monitoring and Man a gement (RMM) tools lik ConnectWise Automate. • Maint ain backups with Veeam, MSP60, Datto, and Veritas. • Configure and troubleshoot Unifi Access Points, Soni c WALL, Sophos, Proofpoint and VoIP phone systems. • Mai ntain pre-packaged softwar applications on the LAN. • Troubleshoot PCs and laptops, as well as network troubleshooting, installation, and troubleshooting of netork printers and sca nne rs. • Administer IT departmnt policies and procedures. • Maintain a l og of all detected problems nd team performance metr ics . • Troubleshoot wired or wirless network issues remotely. • E x perience with RingCentral and ffice@Hand VOIP phone systems. • E xperience supporting customers bsed in the US and UKi s a p l u s. • Fluent in English. Additonal Leadership Responsibilities: • Evaluate and enhance te am workflows and operational procedures to imprve efficiency and service quality. • Conduct pe r formance reviews and set individualdevelopment goals for team members. • Lead incident response and problem manage ment, taking ownership of major incident Show more Show less

Key Responsibilities RFP & Bid Management Expertise : Demonstrate a strong grasp of RFP analysis, meticulously managing bid submission workflows, and excelling in solution storytelling to articulate complex technical and business value propositions clearly and persuasively during the presales and proposal stages. Comprehensive Project Lifecycle Management : Drive projects through all phases, from initiation to closure, with an excellent understanding and practical application of project lifecycle documentation (e.g , Software Requirement Specifications (SRS), Statements of Work (SoW), Risk Logs, Change Management Plans, Test Plans, Deployment Guides). Technical Domain Oversight Leverage a strong understanding of various IT technical domains to effectively manage technical teams and make informed decisions. This includes Linux/Unix-based IT systems, advanced Cloud concepts (IaaS, PaaS, SaaS across AWS, Azure, GCP), and VoIP/Telecom basics (SIP, RTP, network protocols). Cross-Functional Technical Understanding: Possess a solid grasp of fundamental architectural principles, including network architecture (LAN/WAN, security, firewalls), virtualization technologies (VMware, Hyper-V), containerization (Docker, Kubernetes), database concepts (SQL, NoSQL), and CI/CD pipelines. Strategic Communication & Stakeholder Engagement: Exhibit exceptional communication skills (both written and verbal), tailoring your approach to effectively engage and manage expectations across a broad spectrum of audiences, including highly technical teams, senior executive leadership, external bureaucratic entities, and client project teams. Complex Multitasking & Prioritization: Expertly multitask across multiple simultaneous clients, demanding deadlines, and varied technical domains, ensuring all projects remain on track, within scope, and aligned with strategic objectives. Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues, particularly those with technical implications, and ensure timely escalation and resolution. Quality Assurance & Governance: Champion project quality, adherence to engineering best practices, and governance frameworks throughout the project lifecycle. Team Leadership & Collaboration: Foster a collaborative and high-performing team environment, guiding technical teams and external partners toward common goals. Required Skills & Qualifications 5-8 years of proven working experience as a Project Manager in the IT, Telecommunications, or System Integration sectors. Excellent understanding and hands-on experience with project lifecycle documentation (SRS, SoW, Risk Logs, etc. Solid Technical Background Hands-on experience with Linux/Unix-based IT systems. In-depth understanding of Cloud concepts (IaaS, PaaS, SaaS), with familiarity across major platforms like AWS, Azure, and/or GCP. Knowledge of VoIP/Telecom basics (SIP, RTP, network protocols, softswitches). Understanding of network architecture and security principles. Exposure to virtualization (VMware, Hyper-V) and containerization technologies (Docker, Kubernetes). Basic knowledge of database technologies (SQL, NoSQL) and their integration. Familiarity with DevOps principles and CI/CD pipelines. Skilled in communication (written + verbal) for technical, executive, and bureaucratic audiences. Demonstrated ability to multitask across multiple clients, deadlines, and technical domains. Strong organizational skills, meticulous attention to detail, and a proactive problem-solving approach. Proficiency in industry-standard project management tools (e.g , Jira, Asana, Microsoft Project, Confluence). Bachelor's degree in Computer Science, or a related technical field. PMP, PRINCE2, or Agile certifications are highly preferred (ref:hirist.tech) Show more Show less

Key Responsibilities Client place visit for enquiry generation of IT networking - Telecom, CCTV, office automation products Interact with customers for new sales Work on quotation/proposal submission to the customer and follow up Close deals as per requirement Work on weekly/monthly data submission to management with activity reports Requirements Candidates should have field direct sales experience for products like CCTV, VOIP, IT & networking equipment and solutions, digital classroom, office automation products, IPPBX, video conferencing, etc. Candidate should have good corporate, institutional customer links for sales of the products Candidates should have 0-1 years of experience in such products and field as mentioned If you are a proactive and results-driven individual with a passion for sales, apply now to join our team and take your career to the next level! About Company: PNS SERVICES is an independent solution provider and systems integrator in the field of Unified Communications, Voice & Data Networking, Boardroom/ Digital Classroom Solutions, CCTV and Office Automation product. Our major focus is to offer hardware IT/ Networking, Surveillance Solutions & Voice Communication infrastructure, Applications / Solutions / Services to enterprise customers in order to improve their business communication, productivity and Quality of service . What We Do We Provide Clients With Solutions That Facilitate by improving operational efficiency and productivity to their work. Simplify the action of an complex ecosystem of devices and technologies. Design larger-than-life, immersive digital entertainment experiences. Generate innovative audio-visual communication environments. Achieve greater energy efficiency. Show more Show less

Key Responsibilities Client place visit for enquiry generation of IT networking - Telecom, CCTV, office automation products Interact with customers for new sales Work on quotation/proposal submission to the customer and follow up Close deals as per requirement Work on weekly/monthly data submission to management with activity reports Requirements Candidates should have field direct sales experience for products like CCTV, VOIP, IT & networking equipment and solutions, digital classroom, office automation products, IPPBX, video conferencing, etc. Candidate should have good corporate, institutional customer links for sales of the products Candidates should have 0-1 years of experience in such products and field as mentioned If you are a proactive and results-driven individual with a passion for sales, apply now to join our team and take your career to the next level! About Company: PNS SERVICES is an independent solution provider and systems integrator in the field of Unified Communications, Voice & Data Networking, Boardroom/ Digital Classroom Solutions, CCTV and Office Automation product. Our major focus is to offer hardware IT/ Networking, Surveillance Solutions & Voice Communication infrastructure, Applications / Solutions / Services to enterprise customers in order to improve their business communication, productivity and Quality of service . What We Do We Provide Clients With Solutions That Facilitate by improving operational efficiency and productivity to their work. Simplify the action of an complex ecosystem of devices and technologies. Design larger-than-life, immersive digital entertainment experiences. Generate innovative audio-visual communication environments. Achieve greater energy efficiency. Show more Show less

Key Responsibilities Client place visit for enquiry generation of IT networking - Telecom, CCTV, office automation products Interact with customers for new sales Work on quotation/proposal submission to the customer and follow up Close deals as per requirement Work on weekly/monthly data submission to management with activity reports Requirements Candidates should have field direct sales experience for products like CCTV, VOIP, IT & networking equipment and solutions, digital classroom, office automation products, IPPBX, video conferencing, etc. Candidate should have good corporate, institutional customer links for sales of the products Candidates should have 0-1 years of experience in such products and field as mentioned If you are a proactive and results-driven individual with a passion for sales, apply now to join our team and take your career to the next level! About Company: PNS SERVICES is an independent solution provider and systems integrator in the field of Unified Communications, Voice & Data Networking, Boardroom/ Digital Classroom Solutions, CCTV and Office Automation product. Our major focus is to offer hardware IT/ Networking, Surveillance Solutions & Voice Communication infrastructure, Applications / Solutions / Services to enterprise customers in order to improve their business communication, productivity and Quality of service . What We Do We Provide Clients With Solutions That Facilitate by improving operational efficiency and productivity to their work. Simplify the action of an complex ecosystem of devices and technologies. Design larger-than-life, immersive digital entertainment experiences. Generate innovative audio-visual communication environments. Achieve greater energy efficiency. Show more Show less

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. *Junior Network Engineer, Tier 2 Role Summary: The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience. As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers, and you will be able to work on different customers technologies and products. Job Scope/Supervision: The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced Duties and Responsibilities: Main job responsibilities are: -Work over different customer and backbone environments -Configure and manage devices we provide to our end customers -Troubleshoot problems within GTT s network -Participate in direct communication with customers and third party companies aiming to resolve the problem -Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers problems *Network Engineer, Tier 2 Role Summary: The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT s Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position. Job Scope/Supervision: The successful candidate should be comfortable working within an expanded and very fast-paced team environment. Duties and Responsibilities: Transport Assisting in customer test & turn-up (DWDM/ADM/Ethernet) Customer circuit troubleshooting with the aid of industry-standard test equipment Liaising with all GTT NOC Engineers and Network Operations departments in other countries Report writing and creating/maintaining inventories Assisting in the management of a Planned Preventative Maintenance program and schedules Network installations Non-routine duties will be allocated as deemed necessary Facilities Monitoring Contractors and training other members of staff when applicable. Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment Periodically inspect the equipment, locate, and correct problems before breakdowns occur Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works Aim to constantly reduce operational running costs Review / authorize and manage MOPS (method of procedures) RA s (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works Provide hands-on and technical assistance during an emergency *Network Security Engineer, Tier 2 Role Summary: The security engineering team is key to develop and maintain GTT cloud network and security platforms, both in managed services and Cloud ecosystems, more focused in ensuring of optimal levels of platform performance and capacity, maintaining as well high levels of cost efficiency. Support operational teams with last tier support, as well as SOC team projects and platform implementations. Whenever needed, it may be required to support the implementation of customer specific solutions and Service Transition process. A good part of the time will be spent running projects, both for customers and Internal systems. Job Scope/Supervision: On a regular basis it will be requested to perform vulnerability assessments and develop action plans to mitigate vulnerabilities found across GTT estate. Duties and Responsibilities: Implement, maintain and develop security platforms across regions and manage all aspects of their life cycle, as per product and architecture teams requirements; Act as technical escalation point whenever needed for Incident and Problem Management; Create and maintain platform documentation to comply with GTT ITIL approach and support several certifications GTT has like ISO 27001, ISO 20000, PCI DSS and BSI. Help manage vendor relationship for security platforms; Perform technical audits as required to verify customer and platform standards are met and maintained; Perform on-going performance tuning and resource optimization as required. It is expected that the role is able to help to improve and automate processes related to management throughout service lifecycle Applies ITIL and Agile methodology to the role in a DevOps spirit, following best practice standards and processes, without jeopardizing agility and flexibility. Adheres to GTT security policies and report incidents to the appropriate operations functions. Assists in the Continual Process Improvement (CPI) program as needed Work on assigned tasks and projects as directed by management. *Network Technician, Media Role Summary: Provide front line support for all media products which will include managing OU bookings, OU activations, event support, dedicated service management and maintaining the health and welfare of the network. Duties and Responsibilities: Primary contact for all incoming customer calls and email. Booking and activation of occasional use media services. Managing media events from testing through completion. Documenting clearly and effectively information in the Trouble Ticket system and SharePoint for communication to other staff, to open tickets and follow up on escalated problems. Monitoring, troubleshooting & correcting media service and network problems. Diagnosing troubles identified by network monitoring and working to resolve issues. Working with various third parties (Engineers, Provisioners, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution. Protecting services around internal and external network maintenance events. *SD-WAN Engineer, Tier 2 Role Summary: The Enterprise Operations Center team manages and maintains the top-tier enterprise customers for GTT during European business hours (8hr shifts between 8 am to 8 pm, Monday to Friday). The team is highly skilled ICT engineers who are responsible of deliver a world-class customer experience. Job Scope/Supervision: Tier 2 support for customer incidents and long-term problems focused on SDWAN platforms Owns incidents, resolves them swiftly, and drives through to final fix, working with customers and other internal and external teams as appropriate. Duties and Responsibilities: Working with the vendors TACs regarding platform issues Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Working on a broad range of SDWAN Vendors and products: Silver Peak, VeloCloud, and Fortinet. Working on a broad range of security Vendors and products: Palo Alto and Fortinet Uses a detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids. Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action is taken where possible Configuration of network elements and migration of services Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. *Security Analyst (Threat Intelligence) Role Summary: Working out of GTT s Advanced Services Centre of Excellence, the TIC team focuses on providing SIEM, secure hosting and network services that meet and exceed government and certification body standards. The team work closely with our high value customer base to deliver a wide range of services including Security Incident & Event management, Secure Networking and Secure Hosting. As part of the Advanced Services division, Threat Intelligence Centre is a highly rewarding and challenging team for network, systems, and security analysts. The GTT SIEM platform is used to identify customer security incidents; one of the security analysts primary tasks is to take the output of the SIEM environment and perform deep analysis of the event; leading our customers to a remediation action that successfully mitigates the risk to their corporate and hosted environments. Responsible for providing tier 1 technical expertise in the support of both hardware and software solutions. Primarily Microsoft Windows, VMware, Cisco UCS, NetApp, Palo Alto, Cisco ASR and LogRhythm SIEM. Duties and Responsibilities: Providing analysis of SIEM alerts leading to enhanced customer security Work with customers to enhance security incident response procedures Enhance internal investigation process and identify additional toolsets required for rapid incident turnaround Be part of a 24/7 customer support team providing first level diagnosis for our hosting and network customers. Identifying improvements and advising on best practice. Manage 3rd party vendor support as required. Adhere to team processes and the direction of the SM, TIC. Work with Senior analysts / engineers to implement platform optimizations and tuning through structured change process Perform upgrades to SIEM environment from operating system to application to ensure highest level of platform security Maintain and enhance specific customer environments including firewalls, switches, and hosting platforms *Voice Network Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties and Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring

ICT- System Engineer -L1 Level Support IT Support Technician plays key role in supporting IT infrastructure of GTT. This position requires wide and overall knowledge in local area networking, client OS, Linux, Windows and Active Directory network, and SIP system (but not limited to them). Successful candidates may be required to perform on-call duty on rotational bases and support 24/5 on shifts. While his/her primary role is end user computing support, s/he will be also occasionally required to take active role in implementing new systems, diagnosis of IT problems outside their scope of responsibility. Supervision and assistance by management / senior engineer are provided remotely most of the time, thus successful candidate will be required have a broad range of knowledge and experience. Description of Essential Functions 1: Core troubleshoot and correct complex deployment issues, 2: End-user/client computer support. 3: Perform operating system imaging and software and settings deployment services from a customer/offshore site. 4: Windows Client/Server OS support. 5: Installation and first-level support for VoIP phone system. 6: Procurement of hardware and software, and managing assets/inventory. 7: Documentation (creation and updates of procedure document, manuals, tips and other useful articles in English). 8: Networking troubleshooting and configuration. 9: Test and evaluation of new software and/or system. 10: Provides on-site support for deployment, configuration and troubleshooting systems, with remote assistance from senior engineers (in Austin, London, for example). Essential Skills 1: Experiences in installation and configuration of Windows 8 and 10 or RHEL 5 or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred. 2: Basic knowledge of LAN/WAN (Ethernet TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred. 3: Helpdesk, user support technician/operator experience with server hardware support experience. 4: Effective communication skills via phone and email in English are mandatory. 5: Business Level English Skills 6: Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run. Work location: Pune Employment Type: Fulltime Education Degree in relevant field (B.A /BE / BCA Preferred) Experience Required 3 to 4 Years of Experience in Windows Client/Server OS Core WindowsTroubleshoot. Preferred Qualifications Required Degree N/A Preferred Degree Any Degree Years of Experience / Description Required at least 3 to 4 years of experience in IT

1. Solution design and implementation 2.Enterprise architecture 3. Implementation of Best Practices and Templates 4.Delivery Operating Model Governance 5.Thought leadership and customer advocacy:

Description Are you passionate about automating processes and simplifying work? Is the opportunity to contribute toward Amazon's ability to scale operations inspiring? We are looking for experienced Program Manager coming from a technology background with the ability to deep dive, invent and simplify and who have a high degree of ownership. We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun. Sellers’ trust in Amazon is our top priority and in this role, you will be tasked with building that trust over time by diving deep into how we measure our progress and helping to identify and prioritize key areas of focus. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The AHS Tools Program team manages customer relations management (CRM) tools and technology for Amazon's daily operations. The team is responsible for optimizing operational costs and leading security initiatives that protect Selling Partners and their data. A Tools PM should have problem-solving skills, writing skills and a track record of on-time delivery of global projects. The successful candidate will be a self-starter, comfortable with ambiguity, create and maintain efficient processes, and will not only execute on the required skills but also be able to influence, educate, and drive results in a fast-paced, ambiguous environment. You are security-minded and you want to make sure you investigate an issue thoroughly to provide the right resolution. You will consistently ask yourself “is there a better way to do this that is scalable while protecting our Customers?” The ideal candidate will strike a balance between an investigative nature to understand access controls as well as Customer focus to ensure operations teams have what they need to support Selling Partners. One must be able to quickly analyze requests against our risk framework, defined processes, and tenants to base decisions for applying an appropriate level of accessYou are security-minded and you want to make sure you investigate an issue thoroughly to provide the right resolution. You will consistently ask yourself “is there a better way to do this that is scalable while protecting our Customers?” The ideal candidate will strike a balance between an investigative nature to understand access controls as well as Customer focus to ensure operations teams have what they need to support Selling Partners. One must be able to quickly analyze requests against our risk framework, defined processes, and tenants to base decisions for applying an appropriate level of access Key job responsibilities Responsibilities include program scoping, launch design, collection and analysis, proposal of new standards, communication of results to senior Seller Trust leaders, and subject matter expert (SME) support for implementations of recommended improvements. Review and process access requests and maintain all security documentation, files, and records for future audits. Investigate access and control issues to ensure teams have the appropriate access, and action when they do not. Interact regularly with operations stakeholders at all levels to understand their requirements, document new findings, and make access control decisions. Own development and enhancement of access controls and security programs, ensuring they are developed and operated in accordance with internal and customer security policies. Drive continuous improvement for processes and initiatives to enhance the operational security efficiency of security programs. Monitor project plans, secure resources, drive change management strategies, and collaborate effectively to achieve project goals Effectively communicates - understands who needs information, what information is needed, who would provide that information, and when is the information needed. Is also able to write good narratives and business cases. A day in the life You will work directly with our international operations, Program Management, Analytics, Product/Tech to launch and maintain Ops tools to sustain and scale operations. You will also establish configuration standards for CRM tools and have data security as a top priority. Having open conversations with individuals will allow you to find the anecdotes that breathe life into what the data is showing. Your role will work to make Amazon build trust with Selling Partners, and ensure that our operations team is set up to provide superior support and insights to improve Seller trust and experience. Basic Qualifications 3+ years of program or project management experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience using data and metrics to determine and drive improvements Experience working cross functionally with tech and non-tech teams Experience in driving end to end delivery, and communicating results to senior leadership Preferred Qualifications Master's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field 3+ years of driving end to end delivery, and communicating results to senior leadership experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Experience with automatic contact routing, VoIP and any contact center case management tools. Working knowledge of data and process modeling (i.e. process mapping, wire framing, simulation, developing logic, scripting and etc.) or Experience with programming/mark up/scripting languages (Java, JavaScript, Ruby, SQL, Markdown, HTML and CSS) is a plus. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A2895499 Show more Show less

Job Title: Client Account Manager Location: Remote Company - UK-Based Experience: 3–5 years Working Hours: UK Time Zone (1.30 pm IST – 9.30 pm IST) Employment Type: Full-time -------------------------------------------------------------------------------------------------------------------------- About the Role: We are looking for a proactive and detail-oriented Client Account Manager with a strong understanding of IT services, particularly in Managed IT Support, 3CX (VoIP), Microsoft 365 , and Cybersecurity Solutions . This role will be responsible for managing client relationships, coordinating cross-functional teams, ensuring timely project delivery, and contributing to content and marketing initiatives. Key Responsibilities: 🔹 Client Relationship Management Act as the primary point of contact for assigned clients, ensuring high levels of satisfaction, trust, and retention . Regularly engage with clients to understand evolving needs and uncover upsell or cross-sell opportunities in IT services. Maintain detailed records of client milestones (e.g., renewals, anniversaries, preferences) to personalize interactions and foster loyalty. 🔹 Team Leadership & Coordination Lead and guide non-technical team members (e.g., marketing, admin, customer success) to align efforts with client goals. Coordinate task assignments and monitor deliverables across teams to support timely and quality project delivery . 🔹 Operational Oversight Oversee daily operations and internal workflows to ensure smooth service delivery and issue resolution. Develop and maintain checklists, dashboards, and workflows for consistent performance tracking. 🔹 Technical Collaboration Work closely with IT engineers and project leads to translate client needs into technical deliverables , especially for: Managed IT Support 3CX VoIP Systems Cybersecurity Implementations Bridge communication between clients and technical teams to ensure alignment and clarity. 🔹 Marketing & Content Creation Conduct research and write content (social media posts, blog articles, newsletters) that showcases our services and milestones. Plan campaigns around relevant themes: Microsoft 365 productivity, Cybersecurity Awareness, AI-driven IT solutions, and service launches. 🔹 Digital Tool Development Support Support the planning and launch of in-house tools like the Feedback App by: Coordinating feedback from stakeholders Ensuring alignment with client and business needs Supporting go-to-market and testing initiatives 🔹 Quality & SLA Management Track project timelines, deliverables, and performance against SLAs. Ensure all deliverables stay within scope and meet client expectations and contract terms. 🔹 Feedback & Continuous Improvement Implement structured processes (surveys, check-ins, ticket analysis) to gather and act on client feedback. Recommend and coordinate service improvements based on trends and data insights. Qualifications: Bachelor's degree in Business, IT, Marketing, or a related field. Proven experience in client account management, ideally in an IT services environment. Strong knowledge of IT infrastructure, 3CX, Microsoft 365, cybersecurity, and digital tools. Excellent interpersonal and communication skills. Demonstrated experience in content writing , project coordination, and stakeholder engagement. Familiarity with CRM tools (Monday.com, Trello, Asana etc.) Show more Show less

We are seeking a skilled and proactive IT Administrator to manage and maintain our organization's IT infrastructure. This role is essential in ensuring smooth operation of network systems, hardware, software, and security protocols. The ideal candidate will have a strong technical background and be capable of resolving issues efficiently while supporting company-wide technology needs. Key Responsibilities: Maintain and manage office IT infrastructure including laptops, desktops, servers, and network equipment. Set up, configure, and troubleshoot hardware and software systems for staff. Monitor and maintain internet connectivity and ensure uninterrupted network performance. Provide first-level technical support to staff via phone, email, or in-person. Create, configure, and manage employee email accounts and access permissions. Maintain inventory and asset tracking for all IT equipment. Install, configure, and troubleshoot intercom and VoIP systems. Ensure regular data backups and routine server/system maintenance. Coordinate with external vendors and service providers for IT support and procurement. Implement basic cyber security practices including antivirus updates, firewall settings, and system patching. Document IT processes, system configurations, and issue resolutions. Job Types: Full-time, Permanent Pay: From ₹18,000.00 per month Benefits: Cell phone reimbursement Food provided Paid sick time Paid time off Provident Fund Shift: Day shift Work Days: Monday to Friday Weekend availability Work Location: In person

Job Title: Technical Support Engineer Location: Mumbai Experience : 0yrs to 5yrs Big Picture (The Opportunity) : Are you looking for an opportunity to advance your Career in Linux? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self-motivated with a passion to learn and improving your skills and knowledge, we have a perfect job for you ! What do we want from you ? (Our Expectations) : Zero to 2 years experience in Linux Operating System. Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites. An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation. What are you required to do ? (Your Responsibilities) : Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service. Engineering of systems administration-related solutions for our various SAAS products and projects as well as operational needs. Proactively monitoring system performance and capacity planning. Providing technical support to customers for Applications, Operating systems, and networking. Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving. Fault finding, analysis and logging information for reporting of performance exceptions. Maintain best practices on managing systems and services across all environments. Skills & Qualification Required (Add Value) : Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field. He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols. You should possess excellent communication skills . Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage. Should be able to adjust with flexible shift Should be ready to travel to sites Job Type: Full-time Pay: Up to ₹600,000.00 per year Benefits: Provident Fund Shift: Day shift Work Days: Monday to Friday Application Question(s): Notice Period Education: Bachelor's (Required) Experience: VOIP Support Engineer : 1 year (Required) VOIP, Linux, Telephony, Red Hat: 1 year (Required) Work Location: In person

Technical Support Engineering Bangalore, Karnataka, India Date posted Jun 13, 2025 Job number 1830803 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful engineer skill set: o Problem isolation and solving techniques. o Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. o Act as a subject matter expert regarding product / configuration. o Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The ideal candidate works well in a team: o Strong collaborator across the business, including our Development Teams. o Ability to receive feedback and recognize areas of improvement. o Keeps stakeholders informed to ensure customer success. We are looking for someone who is dependable: o Demonstrates ability to consistently make and keep commitments to customers and team members. o Effective time management by utilizing available time to progress current cases forward. o Proactively looking for opportunities to contribute to the success of the team. o Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 7+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred experience in one or more of these areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities Hands on experience in Juniper and Fortinet devices. Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Should support or maintain the customer's or the client's network and other in-house servers and should be able to configure it when needed. Monitor the performance of the network i.e, check its availability and utilization of the network and also it's latency Deliver more efficiency in their work by regularly testing for weaknesses and improve on that. Handle the VOIP system and upgrade whenever necessary. Planning, engineering, and monitoring the security arrangements for the protection of the network systems. Identifying, monitoring, and defining the requirements of the overall security of the system. Creating different ways to solve the existing threats and security issues. Configuring and implementing intrusion detection systems and firewalls Testing and checking the system for weaknesses in software and hardware. Maintaining firewalls, virtual private networks, web protocols, and email security. Creating virus and threat detection systems. Configuring and installing security infrastructure devices. Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations. Determining latest technologies and processes that improve the overall security of the system. Using industry-standard analysis criteria to test the security level of the firm. Developing tracking documents to note system vulnerabilities. Reporting the security analysis and monitoring findings. Supervising the configuration and installation of new software and hardware. Implementing regulatory systems in accordance with IT security. Informing the company about the security incidents as soon as possible. Modifying the technical, legal, and regulatory aspects of the system security. Defining and maintaining security policies. Occasionally replacing the security system protocol and architecture Education / Qualifications A skillful, dynamic and multitalented person having required certifications in Networking and hardware engineering. End to end IT Networking administration (WAN & LAN) Antivirus Management Maintaining and administering computer networks and related computing environments Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks Designing, configuring and testing networking software, computer hardware, and operating system software. About Hexagon Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB. Hexagon’s R&D Centre in India Hexagon’s R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions. Hexagon’s R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagon’s products. R&D India – MAKES THINGS INTELLIGENT MAKE – The ingenuity of creating new solutions, processes, opportunities, by using Hexagon`s Reality Technology. THINGS – Hexagon`s sensors, software, and autonomous tech, stitched together by high-value engineering, and applied to various aspects of human endeavour. INTELLIGENT – To sense, understand, decide or act, either completely or partially, either through human control or autonomously. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here. Show more Show less