1136 Voip Jobs - Page 43

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Key Responsibilities:-Responsible for handling end user queries and issues related to voice and telephony setup. Configuring, maintaining & managing various telephony related equipment's. Diagnose enterprise voice incidents that are caused by system hardware, software, Gateways or other devices deployed as part of the overall system. Serve as a resource for incidents and work orders for voice and related services. Maintain up-to-date documentation of voice and network designs, operations and procedural manuals. Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes. Technical Experience:Mandatory- 1. Cisco Unified Call Manager, Cisco Unity connections, Voice Gateways and Cisco UCS.2. Good implementation/troubleshooting experience on Cisco IPT. Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP.3. Ability to analyze and troubleshoot call flows. Analyze, design, implement and provide support of unified communication, voice and network solutions, including multi service network infrastructure.4. QoS, Management of voice vlan, maintenance and management of various components of voice infrastructure.5. Strong customer facing skills.6. Experience with VMware products such as vSphere, vCenter is a a plus.7. Should be willing to work in 24x7 shifts.8. Exposure on UCCX and UCCE. Professional Attributes:-Excellent verbal and written communication skills-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards workability to work as Teamwork independently with minimal assistance. Educational Qualification:- BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Additional Information:- Cisco professional certification CCNP, CCNA. Qualifications 15 years full time education

Project Role :Application Support Engineer / Unified Communication and Collaboration Implementation-Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Unified Communication and Collaboration Implementation Good to have skills :Microsoft 365,Unified Communication and Collaboration Operations

Job Title ConX Systems – TCAM Software Manager Responsibilities Join our core R&D Automotive Engineering Team for our marquee Swedish Account- Polestar!Infosys is hiring core Automotive R&D professionals as part of a dedicated Offshore Delivery Center being setup for Sweden’s marquee EV brand ‘Polestar’ at our Electronics City, Bangalore Campus. This is an opportunity to be part of cutting edge automotive software projects, working with passionate global teams tackling real-world Automotive and next-generation Electric Mobility Challenges. If such an opportunity excites you, apply for the job opening below -Key Accountabilities and Responsibilities: Workstream – Software Manager for the TCAM Software stakeholder management (external function groups) and alignment Project Management skills – timing and issue reporting Work with the tier 1 to plan appropriately the software deliveries including the many software workstreams being integrated into the TCAM such as:TSP, RMS, RVDC, eCall, bCall Tier 1 management against the internal milestones (software inputs, software development, software testing and reporting) Creating and presenting timing plans to senior stakeholders about risk and opps of the software project plan for the TCAMWe're keen to talk to people with the following skills and experience: Masters or Bachelor of Science in Electrical Engineering or similar discipline More than 5 years of experience working within the automotive industry as a Component Owner or software project manager within the ConX domain. Project management tools (JIRA advanced roadmaps, smartsheets, MS project etc etc.) Experience in delivery in ConX End-to-End solution and products, including telematics or other complex software components. JIRA experience is desirable but not essential Fluent in EnglishIf you are passionate about cars and cutting edge technologies, committed to delivering high quality software and, someone with strong analytical and problem solving skills, then this is the right job for you! Technical and Professional Requirements: Work with the tier 1 to plan appropriately the software deliveries including the many software workstreams being integrated into the TCAM such as:TSP, RMS, RVDC, eCall, bCall More than 5 years of experience working within the automotive industry as a Component Owner or software project manager within the ConX domain. Project management tools (JIRA advanced roadmaps, smartsheets, MS project etc etc.) Experience in delivery in ConX End-to-End solution and products, including telematics or other complex software components. JIRA experience is desirable but not essential Fluent in English Preferred Skills: Domain->Automotive->Infotainment System Domain->Automotive->Automotive - Systems Domain->Automotive->Connected Car Domain->Automotive->Electric Vehicles (EVs) Educational Requirements Master Of Comp. Applications,Master Of Engineering,Master Of Science,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

Job Title Nice CXone Developer Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Nice CXone Developer Preferred Skills: Technology->Network-VoIP->Cisco-VoIP->VoIP Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Educational Requirements Master Of Comp. Applications,Master of Computer Science,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor Of Computer Science,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

About The Role : UCCE-T2 Role:Bangalore Grade:B2 Required Skills (Must Have and should meet all the below standards for qualifying to this role) Installation of UCCE components such as ICM, CVP, CUIC, Finesse, CCMP,VVB, CUSP Configuration of UCCE components. Consulting skills with excellent verbal and written communication and presentation skills Basic Troubleshooting/Design skills of UCCE Components and Call flow. Desired Skills (Good to have as value add to this role) Overall High level Design Knowledge on UCCE Technology Strong knowledge on Call flow of CVP Deployment model Education &/ Additional Certifications Bachelors / Master Degree CCNA, CCNP or CCIE Certifications

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : Industrial and Electrical Equipment Good to have skills : Heavy Equipments Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day involves collaborating with project teams, offering industry-specific advice, and contributing to solution design and delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Offer expert advice on industrial and electrical equipment Lead discussions on heavy equipment usage and applications Provide guidance on industry-specific tools and methods Professional & Technical Skills: Must To Have Skills:Proficiency in Industrial and Electrical Equipment Good To Have Skills:Experience with Heavy Equipments Strong understanding of industrial equipment functionality Knowledge of electrical equipment maintenance and troubleshooting Experience in implementing industry-specific tools and methods Ability to analyze and recommend solutions for equipment-related challenges Additional Information: The candidate should have a minimum of 12 years of experience in Industrial and Electrical Equipment This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Video Conferencing Infrastructure Good to have skills : Information Communication Technology (ICT), Network Analytics, Unified Communication and Collaboration Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Unified Communications Engineer Summary The Unified Communications (UC) Engineer is responsible for administration and support for voice, video, data communication systems and services including telephony, collaboration systems, video conferencing. The engineer will provide Level 2 Support and Level 3 Support and management services in relation to the logging and monitoring and management of unified communication devices. Ideal Candidate Profile:-Set up installs, maintains, upgrades of Video and Teleconferencing devices coordinate testing, implementation, and documentation of unified communication solution Primary Skill:-Good Knowledge in managing CISCO Webex devices & Teleconferencing tools Must possess good technical understanding of UCM Secondary Skill:Good to have knowledge in LAN and WAN Responsibilities:Day to Day Responsibilities -manage video conference room codecs troubleshoot any issues related to codec join, audio quality, and video quality -configure and parameterize unified communications voice and video systems and equipment -coordinate and support the installation of new unified communication equipment such as any voice conferencing device, handheld phone, unified communication server, and other relevant devices through the relevant Third Parties -perform operational change management activities for voice and video services in the production environment. Additional Information:The candidate should have a minimum of 5+ years of experience in managing Unified communications A 15 year full time education is required. Excellent written and verbal communication Self-Driven & Punctual Flexible to work in 24x7 shift This position is based at our Bengaluru office. (Preference) Qualifications 15 years full time education

Working hours: Night shift 6.30 PM to 3.30 AM (Can be flexible in timing) Working Monday to Friday. We're looking for a Senior Network Engineer. Reporting to the Network Manager, our ideal candidate is out-of-the-box ready and motivated to keep themselves on task. You'll also work to proactively reduce recurrence of technical problems utilising standards, procedures, processes and best practices. This position supports a highly-available, network infrastructure. You'll be part of a team resolving installation, configuration, connectivity and application problems expeditiously to eliminate and/or minimise down time. Responsibilities: Install, configure, maintain, optimise, and troubleshoot network hardware globally. Ensure enterprise-wide network scalability and performance through performance monitoring, logging, packet analysis, and event correlation. Create designs for network infrastructure and specifications for individual devices and communications circuits. Create and maintain documentation of network design and modify to ensure network infrastructure is secure, reliable and scalable. Responsible for designing and executing all network upgrades required to allow for rapid company growth. Update and tune corporate firewalls Ensure network meets all required security standards and government regulations. Ensure firmware updates are deployed in a timely manner to mitigate risk. Maintains skills by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations. Develop project roadmaps, plan and implement project timelines, establish test plans, and recommend and implement new network technologies. Work with vendors, operational users, and technical personnel in a cross-team capacity. Requirements: Bachelor's Degree preferred. 8+ years' experience in a broad scope Network Engineer role. Experience with firewalls, VPN technologies, monitoring systems, and Wi-Fi. QoS experience. AWS Certified Advanced Networking certification a plus, but not required. Experience with dynamic routing protocols such as BGP and best practices for availability and performance. AWS experience in setting up VPC, Transit Gateways, etc. Experience with Networks Firewalls. Cisco Certification (CCNA or CCNP) a plus, but not required. Experience with internet architectures including multi-homing with ISPs, traffic engineering through manipulation of BGP attributes and best practice in peering. Understanding of VoIP support systems on a network Scripting, such as PHP a strong asset. Limited travel may be required, including internationally. Ability to provide support during off-hours and during incident situations.

Say hello to possibilities. It s not everyday that you consider starting a new career challenge. We re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We re a $2 billion company that s growing at 30+% annually and we re expanding our Solutions Engineering Team to make sure we stay ahead of the competition. Department: Engineering - India Telephony Team Experience: 18+ years Role Overview: We seek a Software Architect to lead software design and technical guidance for our India Telephony engineering team, representing the PBX Architecture Team locally. This role focuses on defining functional requirements, software design, and mentoring the team during implementation, while collaborating with global Architecture and Product organizations. Key Responsibilities: Lead software design for the India Telephony team, ensuring alignment with PBX architecture. Define functional requirements and oversee their implementation. Optimize computational efficiency, network communication, and data structures. Enforce best software development practices and ensure design consistency. Mentor engineers, providing technical guidance throughout development. Conduct architectural reviews and uphold system integrity. Collaborate with global Architecture teams to align on technical direction. Required Qualifications: 18+ years in software development and architecture. Expert in C++ (latest standards, C++17/20/23). Strong grasp of algorithms, data structures, and network communication. Proven experience in building distributed, high-performance systems. Experience in leading software design and overseeing implementation. Experience in developing and architecting large-scale projects from scratch. Mentorship experience with engineering teams. Strong analytical and problem-solving skills. Preferred: Experience in telephony, VoIP, or real-time systems. Experience with cloud technologies Prior experience with India-based engineering teams. This role is ideal for a technical leader who excels in software design, team mentorship, and cross-functional collaboration. What we offer: Mediclaim Benefits Paid Holidays Casual/Sick Leave Privilege Leave CaRing Days Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances Night Shift Allowances RingCentral s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scaleMillions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral s work culture is the backbone of our success. And don t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP ) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Key Responsibilities: - Development: Design and implement robust, user-friendly features for applications using JavaScript, jQuery or ReactJS. - Team Collaboration: Work closely with designers, back-end developers, and DevOps teams to ensure cohesive development and delivery of high-quality products. Ability to work independently and in a team environment. - Integration: Seamlessly integrate APIs and ensure cross-platform compatibility for applications. - Optimization: Enhance performance and responsiveness across multiple operating systems. - Version Control: Utilize Git for source code management, maintaining a clean and well-documented codebase. - CI/CD Workflow: Contribute to the setup, maintenance, and enhancement of CI/CD pipelines for efficient testing, building, and deployment processes. - Debugging: Troubleshoot and resolve issues in both development and production environments. - Optimize application performance by identifying and addressing performance bottlenecks. - Stay up-to-date with the latest JavaScript frameworks, libraries trends to improve skills and apply new technologies to the projects. - Excellent communication and collaboration skills. Required Skills: - Strong experience in HTML, CSS, Javascript, Jquery. - Understanding of UI/UX principles and tools like Figma. - Familiarity with API integration and asynchronous request handling. - Excellent problem-solving and debugging skills. - Experience with cross-browser compatibility and responsive design. - Strong knowledge of Git and version control best practices. - Hands-on experience with CI/CD pipelines (e.g. Jenkins). - Ability to work with databases like SQLite and Indexeddb. - Ability to work in an Agile environment. - Understanding of WebRTC for real-time communication. - Modern any one of JavaScript libraries (e.g. ElectronJS, ReactJS, NodeJS) Preferred Skills ( Good to have ) - Hands-on experience with SIP.js, XMPP.js and VoIP technologies.

Domain Expertise: Strong understanding of telecom domain including OSS (Operational Support Systems) and BSS (Business Support Systems) such as service provisioning, network management, billing systems, CRM, order management, and mediation Hands-on experience with telecom services like network management, billing, CRM, order management, mediation, and service provisioning Experience with telecom protocols, APIs, and technologies (e.g., SIP, IMS, LTE, 5G). Validate telecom protocols, APIs, and end-to-end workflows for services such as VoIP, LTE, 5G, and IoT Technical Proficiency: Strong knowledge of testing tools (HP Octane, JIRA). End-to-End Testing Conduct and oversee functional, integration, regression, system, and user acceptance testing (UAT) for telecom OSS/BSS systems. Ensure proper validation of network provisioning, billing, CRM, and other telecom modules. Manage test data creation and ensure alignment with real-world scenarios.

Job Description: Mobility Core and Network Services (MCANS) team is part of the Network CTO organization that oversees the global mobile and fixed network technology direction for ATT, which includes the design of the company s 5G and IMS infrastructure. This team is responsible for the architecture, design, certification, testing and delivery of advanced Mobility Core network functions and Network Services applications, including for IP multimedia systems and packet data, which are the future of Mobility services and experiences. The team contributes to the growth and development of end-to-end wireless network services across Consumer, Enterprise, Internet of Things (IOT), FirstNet and public sector products. This position is part of a team that collaborates with client project teams in the development of Mobility Cloud platform delivery, CI/CD workflow automation. This is a very dynamic and exciting role that will allow for exposure to emerging mobility, virtualization, cloud technologies, and customer premise equipment! We are seeking candidates who are eager to learn and grow their skills as part of a diverse, talented, and energetic group of professionals working in the areas of voice over IP, cloud computing, data analytics, software development and technology delivery. REQUIRED SKILLS/QUALFICATIONS Voice over IP Experienced with VoIP Standards and fundamentals Experienced with VoIP protocols (SIP, Diameter, HTTPS) Experienced with VoIP Call Flow Design and Certification Experience with common access methods (RAN, BroadBand) Cloud Computing Deep understanding of virtualization, containerization, and Infrastructure as Code (IaC) concepts Skilled in various cloud platforms, e.g., Nokia Cloudband, Redhat OpenShift (OCP), Microsoft Azure Skilled in programming skills in a language like Python, JavaScript, or Java Good knowledge of networking concepts Test planning and execution Data Analytics Experienced with programming languages like Linux Shell, Python for data manipulation and analysis Good experience in Alarm treatment, analysis, and ticket generation Experienced with SQL and relational databases Understanding of data visualization and statistics Software Development Delivery Deep understanding of Docker, OpenStack, and Kubernetes Experienced Continuous Integration/Continuous Deployment (CI/CD) Familiarity with Azure and ADO concepts Administrator level expertise in Linux Experienced in Ansible and Python scripting Experienced in YAML and JSON file types and their usage Basic familiarity of GO language and GIT EDUCATION REQUIREMENT Bachelors Degree in a STEM discipline e.g. Computer Science, or Engineering. PREFERRED QUALIFICATIONS Telecom Industry (not mandatory but a plus): Basic understanding of telecommunications, network architecture, and wireless communication protocols. Exposure to network analysis and telecom-specific data sources. Familiarity with geospatial analysis, IoT, edge computing, and security and privacy concepts in the telecom industry. Artificial Intelligence/Machine Learning (not mandatory but a plus): Awareness of machine learning frameworks and concepts. Basic understanding of mathematics relevant to AI/ML. Familiarity with data preprocessing and model evaluation Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-58283 Date posted 03/06/2025

Design, implement, and manage complex network infrastructure in a global environment. Collaborate with cross-functional teams to ensure network architecture meets business requirements. Troubleshoot network issues and implement solutions in a timely manner. Participate in the rotational on-call schedule to address network emergencies. Ensure network security measures are implemented and maintained. Provide technical guidance and support to junior team members. Stay current with industry trends and emerging technologies in networking and cloud environments. CANDIDATE PROFILE: Education and Experience Required: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience). Excellent communication skills (oral and written) English: C1 Advanced. 7+ years of experience working as a Network Engineer in enterprise environments with Cisco/Meraki hardware. Experience with telephony (SIP Trunks, VoIP services, etc.). Proficiency in network protocols and technologies such as TCP/IP, BGP, OSPF, VPN, VLANs, etc. Strong understanding of network security principles and best practices. Ability to work independently and collaboratively in a team environment. Proven track record of designing and implementing complex network solutions. Experience with network monitoring and troubleshooting tools. Relevant certifications (e.g., CCNP, CCIE, AWS Certified Solutions Architect) are a plus.

Role: Customer Support Required: 1 year of experience into International/Domestic Voice Process Location: Bangalore CTC: Up to 4 to 5 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Neha-8769866443, Payal-9257655181

Seize an exceptional opportunity at Himachal’s leading R&D Tech company, with over seven years of establishment and recognized as one of the fastest-growing tech firms in the Himachal-Tricity region. As a proud participant in the Make in India initiative and a strong advocate for the 'Vocal for Local' movement, Vihaas is managed by local professionals. We are dedicated to innovation and excellence in technology development, fostering a unique, hierarchy-free environment that promotes creativity and collaboration. Location: Solan, Himachal Pradesh (On-Site Only)(Urgent Hiring) Education Background Required Diploma or Bachelor’s degree in Electronics Engineering (EE, ECE) or other networking courses. Key Responsibilities Assist in the deployment, maintenance, and upgrades of telecom network components, including VoIP, PBX, and SIP-based systems. Perform regular diagnostics, PBX testing, and preventive maintenance to ensure uninterrupted network operations. Collaborate with other members of the development team, including software engineers, designers, and product maintainer. Documentation of network configurations, IP addressing schemes, and troubleshooting. Communicate effectively with clients, vendors, and team members in both Hindi and English, ensuring clear technical support and coordination. Skills & Qualifications Basic knowledge of Electronics. Positive attitude in any situation Strong understanding of networking concepts such as TCP/IP, DHCP, DNS, VLANs, and VPNs. Understating of protocols such as WinSCP, SFTP, SSH, Telnet, FTP, and TFTP for remote access Proficient in computer applications and network analysis tools like Wireshark, Hyper Terminal, and Putty. Strong teamwork abilities. Problem-solving attitude. Good communication skills. Note: Candidates should be prepared for an on-site interview upon selection. Job Type: Full-time Pay: Up to ₹40,000.00 per month Shift: Day shift Work Days: Weekend availability Ability to commute/relocate: Solan, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Location: Solan, Himachal Pradesh (Required) Work Location: In person

The Senior Unified Communications (UC) Engineer is responsible for designing, implementing, and managing enterprise-wide communication systems to support voice, video, messaging, and collaboration across a global organization. This role emphasizes expertise in Zoom Telephone services, Microsoft Teams telephony, and AV Zoom Rooms, along with advanced SBC (Session Border Controller) and contact center management. Key Responsibilities: Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance. Administer and manage OVOC server licenses for global operations. Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model. Ensure seamless integration with global telephony services and compliance with regional regulations. Oversee SIP trunking, call routing, and emergency calling configurations. Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience. Collaborate with vendors to implement solutions that meet organizational AV requirements. Provide ongoing support for AV systems, including firmware updates and troubleshooting. Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems. Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure. Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic input to roadmap planning, focusing on scalability and global UC solutions. Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures. Ensure adherence to global security, compliance, and privacy standards. Minimum Qualifications Educational Background: Degree in computer science, Information Technology, Electronics & Communication, or a related field. Equivalent practical experience in Unified Communications can substitute for formal education. Experience: 8-10 years of hands-on experience in Unified Communications, focusing on: Zoom Phone and Microsoft Teams Phone (fully cloud-based telephony systems). Global AudioCodes SBCs deployment, configuration, and maintenance. OVOC server setup and license management. AV Zoom Rooms design, implementation, and optimization. Managing and solve contact center solutions. Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions. Experience in large-scale enterprise UC deployments, especially in global environments. Technical Skills: Proficiency in: Zoom and Microsoft Teams UC platforms, including telephony and AV solutions. AudioCodes SBCs and OVOC servers. SIP trunking, call routing, and global telephony integrations. AV Zoom Rooms design, setup, and management. Integration of UC platforms with O365, Active Directory, and other IT systems. Strong knowledge of network protocols, security, and compliance for UC systems. Certifications (Preferred but highly beneficial): Microsoft Teams Administrator Associate or Enterprise Voice certification. AudioCodes Certified Associate (ACA) or AudioCodes Certified Professional (ACP). Zoom Administrator certification (or demonstrable experience managing Zoom Phone and AV Zoom Rooms). ITIL certification for service management. Soft Skills: Strong troubleshooting, analytical, and problem-solving skills. Excellent communication skills to interact with global teams and non-technical stakeholders. Project management skills to lead end-to-end UC implementations. Collaborative mindset to work effectively across departments and vendors. Added Advantages: Familiarity with compliance and regulatory requirements for telephony in India and globally. Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft. Experience managing vendor relationships and contributing to global UC strategies. Understanding of IT infrastructure and Unified Communications roadmap planning.

Job Purpose Objective is to create a virtuous cycle of improvement in our dialer system & process to increase ease for our DMS call center team. Duties and Responsibilities To delivers Innovations. Builds on the ideas identified and shared on agreed timeline. Work with Business/IT in BFL to understand the dialer requirement for business along with CRM integration. Preparation of BRD, User Stories & Test Cases, underlying business processes, and implementation plans with readiness of API specs for dialer specific products/Process flow. Co-ordinate development of solution in line with captured requirements. Necessary business approvals/underwriting approvals to be in sync with APIs and integration kit. Manage the UAT efforts until released into production and provide post-production after-care. Having comprehensive understanding of various phases like Requirement Gathering, Analysis, Design, Development and Testing. Analyzing core system components and extracting business logic and rules for seamless integrations. Work with key stakeholders to effectively orchestrate IT integration of Dialer and CRM integration along with DMS related requirement on customer App (3in1). Key Decisions / Dimensions To execute cross-functional digital projects maintain and manage agreed timelines. To track team KPI and performance Major Challenges To execute cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines. To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project. Identify high customer impact processes within fulfillment and transform them via digital. To make sure real time dialer product & platform support to business & field team Required Qualifications and Experience a)Qualifications Postgraduate with Project Management skill set or Engineering Graduates b)Work Experience More than 2-5 years of experience in financial industry Experience in Project Management, Dialer and CRM platform, Semi technical understanding of APIs, Loan life cycle understanding. Web portal, Cloud & web based dialer along development delivery will be an added advantage

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities 1.Daily MIS 2.Daily reconciliation 3.PSF Hiring , for all location- Coordination with hiring team 4.Mobility usage tracking 5.PSF/SM Productivity monitoring 6.Call center lead conversion tracking 7.Call center lead monitoring (L:A, A:C) 8.PSF incentive workings 9.Insurance reconciliations (BALIC/BAGIC) 10.PSF/employee codes/SFDC ID creation

Job Purpose "This position is open with Bajaj Finance ltd." Duties and Responsibilities 1.Daily MIS 2.Daily reconciliation 3.PSF Hiring , for all location- Coordination with hiring team 4.Mobility usage tracking 5.PSF/SM Productivity monitoring 6.Call center lead conversion tracking 7.Call center lead monitoring (L:A, A:C) 8.PSF incentive workings 9.Insurance reconciliations (BALIC/BAGIC) 10.PSF/employee codes/SFDC ID creation

Test Planning & Strategy: Develop comprehensive test strategies, plans, and cases for telecom products, including network systems, applications, and protocols. Analyze requirements to ensure complete test coverage for both functional and non-functional aspects. Collaborate with development and product teams to thoroughly understand project requirements and define testing objectives. Test Execution: Conduct manual and automated testing for telecom technologies like 5G, LTE, VoIP, IMS, and other network protocols. Perform functional, integration, system, performance, and regression testing on telecom applications.

Key Responsibilities: Test Planning & Strategy: Develop comprehensive test strategies, plans, and cases for telecom products, including network systems, applications, and protocols. Analyze requirements to ensure complete test coverage for both functional and non-functional aspects. Collaborate with development and product teams to thoroughly understand project requirements and define testing objectives. Test Execution: Conduct manual and automated testing for telecom technologies like 5G, LTE, VoIP, IMS, and other network protocols. Perform functional, integration, system, performance, and regression testing on telecom applications. Defect Management: Identify, document, and report defects using tools like JIRA, Bugzilla, or similar. Work closely with development and operations teams to resolve issues promptly and effectively. Automation Testing: Design, develop, and maintain automation test scripts using tools like Selenium, Appium, or Python. Leverage automation frameworks to optimize testing cycles. Performance and Load Testing: Utilize tools like JMeter, Load Runner, or Spirent to conduct performance, scalability, and load tests on telecom systems. Analyze results and provide detailed performance reports and recommendations.

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur in Huron network. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current and thorough knowledge of Huron technologies and our significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts. Responsibilities : Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Recognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours. Other duties as assigned Requirements: Bachelors degree in computer science or related field. A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server operating systems and Cisco network devices Excellent written, verbal, and interpersonal skills Thorough understanding of TCP/IP, networking concepts and internet protocols Experience in Event Correlation and Analysis Ability to absorb extremely technical information in limited timeframes. Understanding of implementation and management of security gateways, VPNs Networking/router Certified/Trained Prior experience in data center/cloud environments (and/or certified/trained in cloud/data centers) is a PLUS. Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations Preferred Qualifications: Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) Experience monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools Posting Category Corporate Opportunity Type Regular Country India

Job Purpose VoIP Infrastructure Design & Maintenance: oConfigure, deploy, and maintain FreeSWITCH and Kamailio-based systems. oDesign scalable and reliable VoIP architectures to support business needs. oImplement call routing, DID management, and trunk configurations. SIP & Call Routing: oDevelop and manage SIP-based call routing for internal and external communication. oTroubleshoot SIP signaling issues using tools like Wireshark or sngrep. oOptimize routing rules for least-cost routing (LCR) and high availability. Monitoring & Performance Optimization: oMonitor VoIP systems for performance, security, and uptime. oConduct capacity planning and optimize system resources. oImplement call quality monitoring tools (e.g., RTCP, QoS metrics). Collaboration & Support: oWork with cross-functional teams to integrate VoIP systems with CRM and other platforms. oProvide Level 2/3 support for VoIP-related issues. oTrain team members on VoIP best practices and system usage. Security & Compliance: oImplement VoIP security measures to prevent fraud and mitigate risks. oEnsure compliance with industry standards and regulations (e.g., GDPR, HIPAA). oConfigure firewalls and SBCs for secure SIP trunking. Database & Messaging Integration: oIntegrate VoIP systems with databases like MongoDB and PostgreSQL. oLeverage Redis for caching and RabbitMQ for messaging queues. oImplement efficient data storage and retrieval mechanisms to support VoIP services. Programming & Scripting: oDevelop custom VoIP features and modules using languages like Golang, Lua, Python, C, and C++. oAutomate repetitive tasks and processes through scripting. oIntegrate WebRTC solutions for real-time communication. Duties and Responsibilities VoIP Infrastructure Design & Maintenance Monitoring & Performance Optimization Programming & Scripting Required Qualifications and Experience VoIP Expertise: oStrong hands-on experience with FreeSWITCH and Kamailio. oIn-depth knowledge of SIP protocols, RTP, and VoIP troubleshooting. oFamiliarity with codecs like G.711, G.729, Opus, etc. Networking Proficiency: oSolid understanding of networking concepts such as NAT, RTP, and STUN/TURN. oExperience with firewall configurations and SBCs. Development Skills: oProficiency in programming languages like Golang, Lua, Python, C, and C++. oExperience with WebRTC for real-time communication. oFamiliarity with database systems like MongoDB and PostgreSQL. oExperience with Redis for caching and RabbitMQ for asynchronous messaging. Tools & Platforms: oFamiliarity with monitoring tools like Homer, Grafana, or Nagios. oHands-on experience with cloud platforms like AWS, Azure, or Google Cloud. oProficiency in containerization tools like Docker and orchestration with Kubernetes. Soft Skills: oStrong analytical and problem-solving skills. oExcellent communication and documentation abilities. oAbility to work collaboratively in a team environment Educational Qualifications B-tech IT or CS

Job Purpose This position is open with Bajaj finserv ltd. Project Managers play the lead role in planning, executing, monitoring, controlling, and closing projects. They're expected to deliver a project on time, within the budget Duties and Responsibilities 5-7 yrs. minimum working as PMO in the IT department of Software Applications Esp. Contact Center Technology or BFSI Domain applications. 3-4 yrs experience Should be having a sound Functional/Operational knowledge of any IT application preferably in Cisco UCCE application or any other Contact Center Technology. 3 yrs. minimum experience on project management tools like Microsoft project Management software, Zoho projects, Jira etc Strong skills in coordinating with various stakeholders for project progress and update on regular basis Good skills on PPT to present the project updates to Senior management Experienced in vendor management like agreement closure, PO release, invoice submission, payment clearance etc. Good communication and writing skill Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Key Decisions / Dimensions The duties of a project manager include managing resources, keeping the client requirements in check, coordinating with the team and making sure that the outcomes are delivered on time. Major Challenges Planning everything from execution to delivery breaking the project into tasks, Breaking down the tasks and subtasks, Setting an appropriate schedule for the development of certain deliverables, Defining milestones, and Highlighting the project dependencies. Delegating work effectively, Monitoring progress and track roadblocks Conducting regular meetings with stake holder Managing documentation and reports To maintain a record of what has been done in the project and who have been involved in it. To ensure that the project satisfies all the project requirements. Coming up with a Plan B Arrange for extra resources. Manage time in difficult circumstances. Have an alternate plan to justify the expectations of the clients. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure project efficiency and maximize deliverables Required Qualifications and Experience a)Minimum qualification required is BE/B-Tech/ Diploma in IT/ Computer Science / electronics with an Implementation. b)5-7 yrs. minimum experience Should be having a sound Functional/Operational knowledge of any IT application preferable Cisco UCCE application or any other Contact Center Technology.

Egon Zehnder ( www.egonzehnder.com ) is the world s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560+ consultants who bring together vast industry experience and diverse insight, operating globally through 66 offices in 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Africa. We believe that together we can transform people, organizations, and the world through leadership. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We collaborate as One Firm across industries and geographies, leveraging strengths of every colleague and operate as a private partnership independent of any outside interests. Knowledge Centre India (KCI) Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firms business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements. Your Journey at Egon Zehnder Starts Here At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value. Who we are! We are part of Digital-IT team established 17 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars - Collaboration Technology; Functional Technology; Digital Technology; Security Architecture; Infrastructure Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe. The Position IT Operations Engineer - Networks will primarily carry out Operations and Support of all network and security systems and resources for a global enterprise infrastructure. This role requires a technical expert with sharp skills in technologies such as Dynamic Routing Protocols, LAN switches, Firewall configuration, SSL and IPSec VPN configuration etc. We are looking for a Network Engineer who excels in a fast-paced and challenging environment, bringing expertise and enthusiasm to our team. Responsible for managing LAN, WAN Manage and support a global LAN, WAN infrastructure primarily comprising of Cisco Routers and Switches. Designing and implementing new solutions and maintaining the highest possi