1657 Voip Jobs - Page 43

The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures. Job Description 8+ years of experience in Java and AngularJS development in telecom systems on OSS and BSS applications. Strong expertise in CSTA, SIP, RTP, SRTP, and WebRTC for VoIP call handling. Strong experience in multithreading, performance tuning, and real-time systems. Knowledge of cloud-based VoIP solutions (AWS, Kubernetes, Docker, OpenStack) is a plus. Experience with SDN for network traffic engineering is a bonus. Integrate location-based routing (LoST, PIDF-LO, HELD) Implement XMPP-based messaging for real-time emergency communications. Secure telecom protocols using TLS, IPsec, HTTPS. Collaborate with GIS teams to support geospatial call routing. Maintain and optimize low-latency, high-availability telecom systems Familiarity with SS7, ISUP, and PSTN to IP transition. Certifications in VoIP, SIP, or Cloud Telecom (Cisco, Avaya, AWS, etc.). Familiarity with services regulations (FCC, NENA, EENA). Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos Show more Show less

Our solar energy company based in Arizona is seeking for a skilled Vicidial Manager to oversee and optimize our call center operations. AZ Rising Solar provides the community with expertise in renewable energy and helps businesses and homeowners switch to clean energy. Join us in a more sustainable future by getting your quote today. The Role Job Responsibilities Manage, configure, and maintain the Vicidial system to ensure optimal performance. Monitor call center metrics and performance, making necessary adjustments for efficiency. Troubleshoot and resolve any Vicidial-related issues promptly. Implement and optimize dialer campaigns, scripts, and call routing strategies. Ensure system security, backups, and compliance with industry regulations. Provide training and support to agents and supervisors on Vicidial usage. Collaborate with IT and operations teams to integrate new technologies. Ideal Profile Qualifications Proven experience as a Vicidial Administrator/Manager in a call center environment. Strong knowledge of VoIP protocols. Experience with campaign setup, lead management, and dialer performance tuning. Ability to analyze data and generate performance reports. Strong problem-solving and communication skills. Experience with CRM and API integrations is a plus. You pay strong attention to detail and deliver work that is of a high standard You possess strong analytical skills and are comfortable dealing with numerical data You are a strong team player who can manage multiple stakeholders What's on Offer? Flexible working options Opportunity to make a positive impact Offer $8 per hour, paid on a weekly basis through wire transfer Full time role between 9 am and 6 pm MST (8 hours per day) Show more Show less

Experience:- 3+ Years. Location:- Bengaluru. Skills:- VOIP, Unified Communication. Mode of Interview:- 1st round Virtual, Final round:- F2F. About the Role: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI’s and desired SLA’s Shift – Open for 24x7 shift work . Required Skills & Experience: Good experience in technical support or engineering roles within the Unified Communications or Contact Center domain . Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols . Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent) . Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc.) . Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments . Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc.) is a plus. Preferred Qualifications: Certifications like CCNA/CCNP/CCVP Collaboration, ACIS/ACSS (Avaya), MCSE (Microsoft Teams), or equivalent are a plus. Experience working with PBX systems, SIP trunks, and voice gateways . Knowledge of APIs, integrations, or automation in UC environments is beneficial

Job Title: Lead / Network Engineer Experience: 5-15 Years Location: Bangalore Mode: WFO Contract to hire 6 months Required Skills & Qualifications 5-10 years of hands-on experience in Cisco networking and security. Strong expertise in: Cisco Meraki, Catalyst Switches, Routers, Wireless Controllers Cisco ASA Firewalls, VPNs, and ISE Cisco CUCM, IP Phones, Jabber Netskope Proxy, Forti Authenticator SolarWinds (NPM, NCM, SAM) Certifications preferred: CCNP/CCIE, Cisco Meraki, Fortinet, or equivalent. Strong troubleshooting, analytical, and leadership skills. Experience in SD-WAN, Zero Trust, and cloud networking is a plus. Employment Type: Full-time Job Summary We are seeking a highly skilled Lead / Network Engineer with extensive experience in Cisco technologies, network security, and monitoring tools. The ideal candidate will be responsible for designing, implementing, and maintaining enterprise network infrastructure, ensuring high availability, security, and performance. This role requires expertise in Cisco Meraki, Cisco Routers & Switches, Wireless Controllers, Firewalls, UC solutions, and network monitoring tools like SolarWinds. Key Roles & Responsibilities 1. Network Design & Implementation Design, configure, and deploy Cisco Meraki, Catalyst switches, routers, and wireless controllers. Implement and manage Cisco ASA Firewalls, VPNs, and security policies. Deploy and maintain Cisco Unified Communications Manager (CUCM), IP Phones, and Jabber. Configure and optimize Cisco ISE for network access control and authentication. Manage Netskope Proxy for secure web gateway and cloud security. Administer FortiAuthenticator for multi-factor authentication (MFA). 2. Network Security & Compliance Ensure network security by implementing Cisco ISE, Firewalls, and Zero Trust policies. Monitor and mitigate security threats using Netskope, Cisco ASA, and ISE. Enforce compliance with industry standards (ISO, NIST, GDPR). 3. Network Monitoring & Troubleshooting Use SolarWinds for network performance monitoring, alerting, and reporting. Troubleshoot complex network issues related to LAN/WAN, VoIP, and wireless networks. Conduct root cause analysis (RCA) for network outages and performance bottlenecks. 4. Team Leadership & Collaboration Lead a team of network engineers, providing guidance and mentorship. Collaborate with IT security, cloud, and infrastructure teams for seamless operations. Document network configurations, policies, and procedures. 5. Vendor & Stakeholder Management Coordinate with Cisco TAC and other vendors for escalated support. Liaise with business stakeholders to align network solutions with organizational goals. Required Skills & Qualifications 5-10 years of hands-on experience in Cisco networking and security. Strong expertise in: Cisco Meraki, Catalyst Switches, Routers, Wireless Controllers Cisco ASA Firewalls, VPNs, and ISE Cisco CUCM, IP Phones, Jabber Netskope Proxy, FortiAuthenticator SolarWinds (NPM, NCM, SAM) Certifications preferred: CCNP/CCIE, Cisco Meraki, Fortinet, or equivalent. Strong troubleshooting, analytical, and leadership skills. Experience in SD-WAN, Zero Trust, and cloud networking is a plus. Why Join Us? Opportunity to work with cutting-edge Cisco and security technologies. Collaborative and innovative work environment. Competitive salary, benefits, and career growth opportunities. Cisco

Job Title: Technical support with Unified communication Location: Bangalore Experience: 3-8 Years Job Description: We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions. The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing. Packet Analysis Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to RD if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI s and desired SLA s Shift Open for 24x7 shift work . Required Skills: 5 7 years of experience in technical support or engineering roles within the Unified Communications or Contact Center domain. Strong understanding of SIP, RTP, VoIP, SBCs, and telephony protocols. Hands-on experience with Unified Communications platforms (Cisco, Avaya, Microsoft Teams, Zoom, or equivalent). Familiarity with VoIP troubleshooting tools (Wireshark, SIP logs, syslogs, etc.). Good knowledge of Linux, Windows Server environments, networking (TCP/IP, DNS, firewalls), and cloud-based UC deployments. Exposure to Contact Center solutions (Genesys, Avaya, Cisco UCCE, NICE, etc.) is a plus. Preferred Qualifications: Certifications like CCNA/CCNP/CCVP Collaboration, ACIS/ACSS (Avaya), MCSE (Microsoft Teams), or equivalent are a plus. Experience working with PBX systems, SIP trunks, and voice gateways. Knowledge of APIs, integrations, or automation in UC environments is beneficial.

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary: This team provides 3rd line technical support for GTT s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties and Responsibilities: 3rd line break/fix support for customer services across the multinational and multivendor GTT network. Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues. Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Provides work instructions, guidelines and training sessions to junior engineers when required. Communication and documentation of customer and service-specific support information to the 1st line teams. Proactive problem management based on technical and trend analysis to drive ever-better network performance. Technical review and ownership of key network management systems. Scope new developments to support continuous improvement of network quality and resilience. Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention. Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security. Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications: Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications: Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift: 24x7 shifts (5 Days working / 2 Days Off - Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

Incident Manager GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Job Profile Summary: The Incident Manager is responsible for leading the resolution of incidents affecting customer services across a specified geography. Role Summary: The Customer Incident Manager is responsible for leading the resolution of incidents affecting customer services across an international geography. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, facilitate and co-ordinate the necessary activities for customer incidents/requests to be resolved/completed with minimal impact to SLAs, which may range from straightforward to more complex technical requirements, including post incident/request follow-up activities. The role requires a significant amount of autonomy, so the Incident Manager should be comfortable working with minimal direction, with the ability to thrive in a fast paced and ever-changing environment. Job Scope: Interacts with Service Desk, NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management, 3rd Parties, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Interacts with service desk, enterprise operations, network management, supplier management commercial, service delivery and sales teams. Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Duties and Responsibilities: Ensure frequency of internal/external communications are maintained as needed in a timely manner, and is always clear, concise, meaningful, professional, and efficient. Review and trigger both technical and hierarchal escalations, escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g., Service Manager, Account Manager). Review and manage customer requests that involve internal GTT departments and external partners . Identify problems and raise them to the Problem Management team. Review and revise processes, policies, and procedures on a regular basis to drive efficiency and effectiveness within Service Assurance. Maintain an exceptional level of customer service and experience during any engagements with all departments (internal or external). Understanding and familiarity with Customers services and solutions. Provide feedback to appropriate Line Manager on how Incident Management, the Service Desk and supporting functions can improve. Provide mentoring and guidance to Service Desk Engineers. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Train new starters Support and participate as required in any Assurance related programs . Support the Line Manager / Department Manager, undertaking ad hoc/delegated tasks of a similar level and responsibility as may be required. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications: Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift: 24x7 shifts (5 Days working / 2 Days Off - Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Genesys PureConnect / Genesys Cloud telephony0 Responsibilities: Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler development Working closely with other engineers to troubleshoot and resolve complex problems (some after- hours and on-call work required) Providing thought leadership and help develop telephony best practices and preferred methods Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS Researching, evaluating, and recommending architectural improvements and new technologies Identifying and proposing strategies around technical problems affecting team, communicates standards and gets buy-in on solutions Understand ITIL concepts and how to apply them effectively in the enterprise Have a thorough, working knowledge of the Agile project management paradigm Recognizing the importance of and being able to generate excellent documentation and diagrams Engaging in active listening and have effective written and verbal communication skills Demonstrating a proven ability to learn and grow through self-study Acting as a collaborative service provider to our internal and external customers Providing mentorship to junior team members and leading by example Thinking Enterprise and understand that every delivered solution must be consistent, redundant, standards compliant, well monitored, and thoroughly documented Supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization : 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, complex contact center environments 2+ years experience with Genesys Pure Cloud, both administrative and development tasks Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, Wallboards Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) Proven experience supporting contact center solutions and knowledge of best practices Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk groups, troubleshooting line cards, and similar work Familiarity with ServiceNow or other similar CMS / SKMS Genesys certificationsICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified Developer Bachelor s degree in an information technology related field or equivalent work experience

Job Description: Level 3 - Specialist level Experience level 6-8 years relevant experience Job Description Minimum of 6 - 10 years experience in L3 network Support. RS (primary skill) - L3 support , F5- L2 support wit AWS Exp Proven ability in learning and upgrading new technologies/technical skills. Install and maintain core LAN Connectivity in support of Servers, Storage, Applica-tion and other Hardware and devices used to support Services to the End User; Support and maintain a multi-protocol LAN Network, including: Managing addresses and addressing schemes as required; and Managing Customer s Application specific network addressing schemes as designated by Customer; Support and maintain LAN QoS and CoS separation and differentiation to require to ensure the quality of all applications and systems, especially video, VoIP, and other latency sensitive applications; Provide LAN based support for all systems such as video, multicast, VoIP, and so forth; Support Network protocols according to Customer s Architecture, including the pro-vision of Virtual Local Area Networks (VLANs) and Access Control Lists (ACLs) or oth-er access controls for security and performance Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers. Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers. Extensive hands on experience with BIG-IP 5000 and 2000 series. Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox. Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing). Extensively worked on code upgrades from v11. 5. 3 to v11. 5. 3 and downgrades from 12. 0. 0 to 11. 5. 4. Extensively worked on virtual F5 LTM module on VMware for application testing. Configured VCMP Host and created VCMP guests for Exchange and ACE migrations. Created a high availability feature between the VCMP guests for different VCMP hosts. Extensive knowledge in configuration via CLI (TMSH and advance shell). Good knowledge on basic iRules scripting and debugging. Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP Implementation of major application services with the iApps templates. Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check. Extensive knowledge and experience with hosting SSL certificates on F5 platforms. Experience in managing the load balancers in a high-availability infrastructure. Solid understanding and experience in managing Data center LAN Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills Good understanding (Of L3 Level) of Switching routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer AWS Cloud exp Management of onsite vendors - During implementation activity and day after support. Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks. Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode. Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network. Knowledge in Switching routing Cisco 3750X-48TS, Nexus 3548 , C6880-X-LE , C93240YC-FX2 CATALYST WS-C3750E-48TD, CATALYST WS-C3750G-24TS-S, CATALYST, WS-C3750X-24T-S , CATALYST WS-C3750X-48T-S, Cisco 3750X-24TS Load balancer , F5, BGIP 4000-LTM , BIG-IP 1600 , BIGIP 3600-LTM , BIG-IP 4000 WAN Optimizer CX7070 , Riverbed Interceptor , SLC 8000 , Steelhead 1050-H, ITIL V3 Foundation Certification is desired Customer Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Provides timely updates to customers/team members Understands the criticality of cases and meets initial response time as defined in SLA. Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action. Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made Operational Excellence ITSM Process Compliance Keeping all relevant documents up-to-date. Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team. Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution. Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis. Responsible for keeping the project SharePoint portal/file share up-to-date. Documents the problem/resolution to allow for future reference in Knowledge Database Change Management: Prepare the Implementation and fallback plan for the changes . Ensure that the changes are tested before actual implementation. Participate in regular delivery audits Document and maintain the standard operation procedures for the project. Finance Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager. Achieve in technical competency through continues improvement and automation for reduction in man efforts. People Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior. Responsible for maintaining high employee satisfaction and employee morale Effective Verbal and Written communication Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

As a Senior Kamailio (VoIP) Developer, you must take complete ownership of supporting all VoIP infrastructure, debugging issues related to specific servers or software, or remote clients such as SIP devices (both virtual such as soft-phone or WebRTC client, and physical such as a desk phone or an on-premise PBX), and providing fixes. Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine or RTPProxy, and open source tools such as Wireshark, sngrep, and Homer Experience with High Availability, geographically redundant, and load-balanced applications of FreeSwitch and Kamailio, with Call Center functionality, Presence, and SIP Registrations Working FreeSWITCH carrier experience to handle 10,000+ concurrent calls Good knowledge of RTP Proxy and routed audio conferences concept where media would flow via free switch RTP Proxy FreeSWITCH - Listening to all events generated by Kamailio or events from FreeSwitch such as those exposed using esl/mod_event_socket Support customers during EST timezone during critical releases or emergency incidents 5+ yrs of supporting global VoIP services and/or applications on cloud-based servers. Expertise in SIP call flow analysis and debugging Expertise in setup and maintaining SIP-based monitoring, debugging, and alerting services Experience scripting call flow, dialplan, and custom routing with FreeSwitch using LUA and XML Experience in debugging Kamailio and Freeswitch-based applications is a must Good problem-solving and analytical skills Excellent written and verbal communication Experience working with open-source projects Exposure to SIP Carrier Integration Advanced Experience with cloud media infrastructure (load balancers, gateways, SBCs, STUN, TURN) Advanced Knowledge of all modern VoIP protocols/platforms including (SIP, RTP stack & SDP, RTCP, TCP, UDP, SIP, HTTPS, SSL/TLS) Working Knowledge of Network Usage Scenarios and understanding of Internet Traffic with the general flow of Routing, Ports, Firewalls, and Packet Flow Experience with any load testing tools for FreeSwitch/Kamailio to ensure scalability and acceptable minimum load tolerances, such as automated dialplan testing, calls per second testing (CPS), transcoding validation, and playback verification Working understanding and knowledge of codecs such as PCMU, G722, and Opus and how to efficiently transcode codecs, or optimize and prevent call quality issues by signal updates for optimized codec renegotiation Ability to create and maintain geo-redundant and highly available and optimized MySQL and/or PostgresSQL based database infrastructure (with working understanding of vertical and horizontal sharding) Excellent troubleshooting skills and working knowledge of IPTables, Fail2ban, wireshark, tcpdum, sipp Understanding of SIP security such as acceptable or unacceptable requests, and how to respond/honeypot Experience with containers and automation tools such as Kubernetes, Docker, Ansible, Jenkins, Nomad. Advanced working knowledge and experience to set up and maintain a geographically redundant and highly scalable SQL backend Working experience implementing and testing HA scenarios and automated fail-over tests Experience with CloudFlare products (such as WebSockets, SIP, and RTP over Magic Transit) Experience working with AWS, GCS Kubernetes is a plus Experience with Linux, open source tools and shell scripting Experience with video conferences and video transcoding is a plus Develop and maintain automation of code deployment (AWS, k8s, CI/CD, etc.) Experience with AMQP protocol with Kamailio and FreeSwitch (such as RabbitMQ / Kafka) Experience with real-time RTP processing for transcription and predictive response handling using internal applications or third party services Show more Show less

Position Summary: The Head of Technology for the Emergency Response Centre (ERC) is responsible for developing and leading the ERCs technology strategy, ensuring that systems, infrastructure, and digital tools enable seamless 24/7 emergency operations. This leadership role demands expertise in IT systems, emergency communications, and cybersecurity to support life-saving services across Maharashtra. Key Responsibilities: Develop and implement the ERCs comprehensive technology roadmap aligned withoperational goals. Lead a skilled IT team, promoting continuous improvement and innovation inemergency technology. Foster collaboration with internal departments and external emergency agencies forintegrated response capabilities. Manage IT budget, optimize technology spend, and secure funding for modernizationprojects. Educational Qualification: Masters in IT/Computer Science or equivalent. 12-15 years in IT leadership. Certifications such as ITIL Foundation or intermediate, PMP,CISSP Preferred. Skills Required: Must-Have Skills: Deep knowledge of communication infrastructure (VOIP, CAD, etc.) and datasystems in public safety. Expertise in cybersecurity frameworks and regulatory compliance. Excellent leadership, people management, and stakeholder communication. Experience in IT disaster recovery and business continuity. Strong project management capabilities. Good-to-Have Skills : Familiarity with emergency dispatch regulations (e.g., NENA standards). Experience working with government or health-tech infrastructure. Ability to lead cross-functional technology transformation projects. Personal Attributes: Strategic thinker with hands-on implementation ability. High-pressure performer with resilience and calm during emergencies. Strong collaborator, negotiator, and decision-maker. Curious, adaptive, and passionate about public service technology.

Job Description: We are seeking a highly motivated and customer-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers utilizing our Software as a Service (SaaS) products primarily through voice channels. You will be the first point of contact for customers experiencing technical issues and will provide prompt and effective resolutions to ensure customer satisfaction. Responsibilities: Provide excellent technical support to customers via phone and other voice channels. Troubleshoot and resolve software and technical issues related to our SaaS products. Assist customers with product installation, configuration, and usage inquiries. Document all customer interactions, including details of the issue and steps taken for resolution, in our ticketing system. Escalate complex technical issues to the appropriate teams, such as developers or senior support staff, while ensuring timely and accurate communication with the customer. Collaborate with cross-functional teams to address customer concerns and provide feedback on product improvements. Stay up-to-date with product knowledge, industry trends, and best practices to enhance technical support delivery. Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs. Provide exceptional customer service by ensuring high customer satisfaction and timely issue resolution. Requirements: Willing to work in US shift (8:00pm to 5:00am IST) Education should be in tech background like Computer engineering/ Computer science / MCA/ MSCIT/B.tech/ M.tech etc. Proven work experience as a Technical Support Specialist or similar role, preferably with a focus on voice support and SaaS products. Strong technical aptitude and ability to troubleshoot and resolve software-related issues. Excellent verbal communication skills and the ability to effectively communicate complex technical concepts to customers in a clear and concise manner. Familiarity with SaaS products and a good understanding of the underlying technologies and concepts. Proficiency in using ticketing systems or customer relationship management (CRM) tools to manage customer interactions and track support cases. Ability to work independently, prioritize tasks, and manage time effectively to meet customer support SLAs. Patience, empathy, and a customer-centric approach to provide exceptional support experiences. Flexibility to work in shifts, including evenings and weekends, to provide coverage for customer support operations. Should be customer centric and expert in troubleshooting & diagnostic skills. Must have excellent written and verbal communication skills preferably looking for people who worked with overseas clients. Knowledge of product installation and implementation is a plus. Knowledge on VOIP, routers, networking, switches will be added advantage. Why Adit? ► We trust our people and offer completely remote opportunities. ► Flexible work schedules for better work-life balance. ► Group of 460+ Agile, Smart and Dynamic IT Professionals. ► Supportive and collaborative work environment. ► 5 days working company (Monday - Friday). All weekends are Off! ► Great working and learning environment ► Company Sponsored Insurance! Show more Show less

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. About NCR Corporation NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. Job Description: NCR Atleos Network and Security Engineer role provides second level technical trouble support and the processing of alerts that could be the first sign of network and security incidents. The analyst is expected to have a solid understanding of basic network security that consists of the following but is not limited to firewalls, Switches, Wireless, VPN concentrators, SSL-VPN devices, IPS, reverse proxies, etc. The individual in this position will focus on network security and connectivity between NCR and non-NCR devices (customers, partners, Internet.) This position will be supporting remote site networks including secured segments in this remote networks. Overview Primary responsibility for a Primarily Geneys Purecloud and secondly a Cisco UCM Administrator and Cisco CUBE Administrator to support all aspects of the corporate IP Telephony infrastructure and systems. Additional responsibility for legacy corporate telecommunications infrastructure. Key Responsibilities Primary duties would be to manage, administer, and implement all aspects of the Genesys Purecloud environment. This includes call flows, call routing, troubleshooting, number management, queues, skills, data tables, etc. Preferred secondary skills would include corporate Unified Communications infrastructure including Cisco Call Manager, Cisco Unity Connection voicemail, eFax faxing solution, , Cisco Voice Gateways, Cisco Voice Routers, Cisco CUBE, Expressway, and Jabber. Manage and administer all aspects of Genesys Purecloud and/or its predecessors and associated platforms such as Pure Connect, Pure Engage, Interaction Center. Advanced knowledge of telecommunications, network and server related technologies. Must be knowledgeable in IP networking, LAN/WAN, VoIP, routers, switches, firewalls and VPNs and Cloud telephony including UCaaS and CCaaS. Advanced level problem solving and analytical skills. Insure the efficient and effective operation of the IP communication technology areas of NCR Atleos. Review and recommend improvements to operating policies and procedures and direct the proper implementation and maintenance of approved changes. Ensure effective management and monitoring of systems that comprise the layered security model that protects corporate network assets. Ensure that all IP telecommunication technology functions are being completed in accordance to regulatory and procedural guidelines. Disaster recovery and backup responsibilities for both Genesys and Cisco UCM. Participate in the development of the business disaster recovery plan for employee computing and local area networks throughout Cardtronics Corporation. Participate in the execution of disaster procedures should such an event occur needing new equipment or a reload of current software. Receive assignments from the Voice Services Manager or Voice Services Architect in the form of projects with general objectives defined. Work independently on developing project priorities and implementation schedules. Keep manager advised of progress of all projects on a timely basis. Perform other duties as requested by supervisor. Perform duties generally expected of administrative staff employees. Excellent written and verbal communication skills. Advanced project management skills. Ability to work independently, with little direction. Ability to develop plans for the implementation of telecommunications hardware, software and applications. Strong presentations skills, ability to provide presentations to management and training for internal and external customers. Ability to work provide 24x7 support as required. Qualifications/Experience Associate Degree or the Equivalent Experience. Specialty: information or computer technology, or business administration. (Required) 3 or more years Operation, configuration, customization, and/or maintenance of Genesys Purecloud. (Required) 3 or more years Cisco, Microsoft TCP/IP internetworking, switching, routing, and server infrastructure. (Preferred) 3 or more years Monitoring and managing Cisco UC network (Preferred) Certifications Preferred Genesys Cloud CX: Professional Certification (GCX-GCP) Genesys Cloud CX: Developer Certification (GCX-GCD) Genesys Cloud CX Specialist Certifications Cisco CCNA Voice/Collaboration Cisco CCNP Voice/Collaboration Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Show more Show less

Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Junior Network Engineer, Tier 2 Role Summary: The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no experience. As a junior engineer within the Tier 2 organization, you will be provided mentorship and guidance from experienced engineers, and you will be able to work on different customers’ technologies and products. Job Scope/Supervision: The Junior Network Engineer, Tier 2 will be in direct contact with other Tier 2 Teams, Tier 1 teams, Supplier Management Team, Incident Managers and other teams within the company, depending on the problem and difficulties faced Duties And Responsibilities: Main job responsibilities are: Work over different customer and backbone environments Configure and manage devices we provide to our end customers Troubleshoot problems within GTT’s network Participate in direct communication with customers and third party companies aiming to resolve the problem Communicate internally with Incident Managers and Tier 1 engineers, providing help and assistance over different customers’ problems Network Engineer, Tier 2 Role Summary: The Network Engineer is a hybrid position with the primary role to assist in the smooth operation of GTT’s Global Network under the supervision of the Network Operations Manager. This is a large-scale network spanning the globe and is built on a multi-platform environment. The role is varied and demands a totally flexible approach to all tasks associated with this position. Job Scope/Supervision: The successful candidate should be comfortable working within an expanded and very fast-paced team environment. Duties And Responsibilities: Transport Assisting in customer test & turn-up (DWDM/ADM/Ethernet) Customer circuit troubleshooting with the aid of industry-standard test equipment Liaising with all GTT NOC Engineers and Network Operations departments in other countries Report writing and creating/maintaining inventories Assisting in the management of a Planned Preventative Maintenance program and schedules Network installations Non-routine duties will be allocated as deemed necessary Facilities Monitoring Contractors and training other members of staff when applicable. Generate site documentation such as maintaining records and files, preparing reports, and ordering supplies and equipment Periodically inspect the equipment, locate, and correct problems before breakdowns occur Ability to replace items such as circuit breakers, fuses, switches, lamps, electrical & electronic components, and cable When working with more complex items of plant, they may work with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers Supervise planned works, carrying out postmortems upon completion to assess the efficiency / financial worth and lessons learned from said works Aim to constantly reduce operational running costs Review / authorize and manage MOPS (method of procedures) RA’s (Risk Assessments) and back out plans prior to on-site works taking place assessing all potential risks and consequences relating to specific works Provide hands-on and technical assistance during an emergency Network Security Engineer, Tier 2 Role Summary: The security engineering team is key to develop and maintain GTT cloud network and security platforms, both in managed services and Cloud ecosystems, more focused in ensuring of optimal levels of platform performance and capacity, maintaining as well high levels of cost efficiency. Support operational teams with last tier support, as well as SOC team projects and platform implementations. Whenever needed, it may be required to support the implementation of customer specific solutions and Service Transition process. A good part of the time will be spent running projects, both for customers and Internal systems. Job Scope/Supervision: On a regular basis it will be requested to perform vulnerability assessments and develop action plans to mitigate vulnerabilities found across GTT estate. Duties And Responsibilities: Implement, maintain and develop security platforms across regions and manage all aspects of their life cycle, as per product and architecture teams requirements; Act as technical escalation point whenever needed for Incident and Problem Management; Create and maintain platform documentation to comply with GTT ITIL approach and support several certifications GTT has like ISO 27001, ISO 20000, PCI DSS and BSI. Help manage vendor relationship for security platforms; Perform technical audits as required to verify customer and platform standards are met and maintained; Perform on-going performance tuning and resource optimization as required. It is expected that the role is able to help to improve and automate processes related to management throughout service lifecycle Applies ITIL and Agile methodology to the role in a DevOps spirit, following best practice standards and processes, without jeopardizing agility and flexibility. Adheres to GTT security policies and report incidents to the appropriate operations functions. Assists in the Continual Process Improvement (CPI) program as needed Work on assigned tasks and projects as directed by management. Network Technician, Media Role Summary: Provide front line support for all media products which will include managing OU bookings, OU activations, event support, dedicated service management and maintaining the health and welfare of the network. Duties And Responsibilities: Primary contact for all incoming customer calls and email. Booking and activation of occasional use media services. Managing media events from testing through completion. Documenting clearly and effectively information in the Trouble Ticket system and SharePoint for communication to other staff, to open tickets and follow up on escalated problems. Monitoring, troubleshooting & correcting media service and network problems. Diagnosing troubles identified by network monitoring and working to resolve issues. Working with various third parties (Engineers, Provisioners, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution. Protecting services around internal and external network maintenance events. SD-WAN Engineer, Tier 2 Role Summary: The Enterprise Operations Center team manages and maintains the top-tier enterprise customers for GTT during European business hours (8hr shifts between 8 am to 8 pm, Monday to Friday). The team is highly skilled ICT engineers who are responsible of deliver a world-class customer experience. Job Scope/Supervision: Tier 2 support for customer incidents and long-term problems focused on SDWAN platforms Owns incidents, resolves them swiftly, and drives through to final fix, working with customers and other internal and external teams as appropriate. Duties And Responsibilities: Working with the vendors’ TACs regarding platform issues Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Working on a broad range of SDWAN Vendors and products: Silver Peak, VeloCloud, and Fortinet. Working on a broad range of security Vendors and products: Palo Alto and Fortinet Uses a detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids. Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action is taken where possible Configuration of network elements and migration of services Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Security Analyst (Threat Intelligence) Role Summary: Working out of GTT’s Advanced Services Centre of Excellence, the TIC team focuses on providing SIEM, secure hosting and network services that meet and exceed government and certification body standards. The team work closely with our high value customer base to deliver a wide range of services including Security Incident & Event management, Secure Networking and Secure Hosting. As part of the Advanced Services division, Threat Intelligence Centre is a highly rewarding and challenging team for network, systems, and security analysts. The GTT SIEM platform is used to identify customer security incidents; one of the security analysts’ primary tasks is to take the output of the SIEM environment and perform deep analysis of the event; leading our customers to a remediation action that successfully mitigates the risk to their corporate and hosted environments. Responsible for providing tier 1 technical expertise in the support of both hardware and software solutions. Primarily Microsoft Windows, VMware, Cisco UCS, NetApp, Palo Alto, Cisco ASR and LogRhythm SIEM. Duties And Responsibilities: Providing analysis of SIEM alerts leading to enhanced customer security Work with customers to enhance security incident response procedures Enhance internal investigation process and identify additional toolsets required for rapid incident turnaround Be part of a 24/7 customer support team providing first level diagnosis for our hosting and network customers. Identifying improvements and advising on best practice. Manage 3rd party vendor support as required. Adhere to team processes and the direction of the SM, TIC. Work with Senior analysts / engineers to implement platform optimizations and tuning through structured change process Perform upgrades to SIEM environment from operating system to application to ensure highest level of platform security Maintain and enhance specific customer environments including firewalls, switches, and hosting platforms Voice Network Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring Show more Show less

We’re hiring a VoIP/SIP Engineer with deep expertise in large-scale real-time communication, SIP (LiveKit, OpenSIPS, Asterisk, Kamailio, etc.), and seamless human-AI call flows. What You’ll Do Architect, build, and scale high-concurrency VoIP platforms (think 10,000+ concurrent calls, multi-tenant). Deep-dive into SIP stack (LiveKit, OpenSIPS, etc.), optimize call routing, failover, and reliability. Integrate state-of-the-art AI voice agents into live voice traffic (real-time TTS/STT, call hand-off, etc.). Solve for ultra-low latency and seamless transfer between human and AI agents. Design for global scaling, redundancy, and compliance. Be the go-to expert for SIP security, NAT traversal, media streaming, protocol optimization, and troubleshooting at scale. You Must Have Proven experience architecting & running large-scale SIP/VoIP infrastructure (real-world scale, not “lab only”). Hands-on expertise with LiveKit, OpenSIPS, Kamailio, or similar platforms. Real experience with AI voice/telephony integration (TTS, STT, call control APIs, LLM workflow integration). Mastery of call concurrency, load balancing, RTP/media streaming, SBCs, NAT/firewall handling, etc. Solid skills in troubleshooting, profiling, and scaling real-time distributed systems. Track record of automating deployment/management (Kubernetes/Docker/Cloud infra). Clear, direct communication—no fluff. Bonus Experience with CPaaS integrations (Twilio, Plivo, Vonage). Knowledge of call center automation or conversational AI platforms. Past projects with high-throughput WebRTC/SIP hybrids. Who Should Apply If you’re the person that others call when their VoIP stack melts under load or when AI voice integration hits a wall, we want you. You’re comfortable being the authority in the room—and delivering solutions that work at scale. Show more Show less

Job Summary: We are seeking an experienced and motivated Asterisk Dialer Manager to oversee, maintain, and optimize our Asterisk-based VoIP dialer systems. The ideal candidate will be responsible for the configuration, troubleshooting, performance tuning, and daily operation of the dialer system, ensuring high availability and performance to support our call center operations. Key Responsibilities: Manage and maintain Asterisk-based dialer platforms (Like., Vicidial, GoAutoDial, FreePBX, or custom solutions). Configure campaign parameters, dial plans, call routing, and agent settings. Monitor system performance, troubleshoot issues, and ensure uptime. Collaborate with IT, operations, and sales teams to align dialer settings with business goals. Analyze call data and provide regular performance and efficiency reports. Integrate the dialer with CRM systems, databases, and third-party applications. Manage user accounts, permissions, and security settings. Stay updated with the latest telephony technologies and recommend improvements. Requirements: Proven experience managing Asterisk-based dialer systems (Vicidial, GoAutoDial, etc.). Strong understanding of VoIP protocols (SIP, RTP), dial plans, and Linux-based environments. Familiarity with networking (IP, NAT, firewalls) and system monitoring tools. Basic knowledge with MySQL, PHP, and basic scripting (Bash/Perl/Python). Ability to troubleshoot issues at both system and application levels. Good communication and problem-solving skills. Advantage of Certifications in VoIP or Linux administration. Preferred Qualifications: Experience integrating dialers with CRM or lead management systems. Background in call center operations or telemarketing industries. BCA, MCA Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person Expected Start Date: 01/07/2025

IT Support Executive Job Summary The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and implementing procedures. Key Responsibilities: 1. Asterisk and Dialer Server Management: - Handle dialer and telephonic server issues efficiently. - Install, configure, and manage Asterisk systems. - Manage user accounts and SIP trunks. - Troubleshoot call quality and connectivity issues. - Implement security measures for VoIP communications. - Set up IVR, call queues, and conference bridges. 2. Technical Support: - Provide first-line technical support to end-users via phone, email, or in-person. - Troubleshoot and resolve hardware, software, and network issues promptly and effectively. 3. System Maintenance: - Perform regular maintenance tasks such as system updates, software installations, and hardware upgrades. - Ensure optimal performance and security of IT systems. 4. Network Administration: - Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. - Configure network settings and troubleshoot connectivity issues as needed. 5. User Management: - Create and manage user accounts, permissions, and access controls across various IT systems and applications. - Ensure compliance with security policies and procedures. 6. Collaboration: - Collaborate with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues. 7. Continuous Improvement: - Stay updated on emerging technologies and best practices in IT support. - Recommend and implement process improvements to enhance efficiency and effectiveness. 8. Vendor Management: - Liaise with external vendors and service providers for hardware/software procurement, maintenance, and support contracts. - Coordinate with vendors to troubleshoot and resolve technical issues and escalate unresolved issues as needed. 9. Linux and Server Management: - Demonstrate excellent knowledge of Linux operating systems and server management. 10. Desktop Support: -Provide first-line technical support to end-users via phone, email, or in-person. -Assist users with software installations, upgrades, and configurations. -Perform system updates and maintenance tasks to ensure optimal performance and security. Requirements : - Immediate Joiner - Located in Gujarat - Age Criteria: 30 to 35 years - Expertise in Asterisk is a must - Experience in handling dialer and telephonic servers - Strong knowledge of Linux and server management Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Shift: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

About the Role: We are looking for a dedicated and technically sound VICIdial Support Staff member to join our support team. You will be responsible for ensuring the smooth operation of the VICIdial dialer system, assisting agents and administrators with issues, performing basic troubleshooting, and escalating advanced issues to senior IT or development teams when required. ______________ Key Responsibilities: Provide Level 1/Level 2 support for VICIdial issues, including login problems, campaign errors, and system performance concerns. Troubleshoot and resolve common dialer-related issues for call center agents and supervisors. Monitor VICIdial servers and ensure uptime and performance metrics are met. Create and manage user profiles, campaigns, lists, and call routing within VICIdial. Assist with installing, configuring, and maintaining VICIdial and supporting software (Asterisk, Linux, MySQL, etc.). Collaborate with IT/network teams to resolve VoIP, networking, and SIP trunking issues. Document common issues and solutions for internal knowledge base. Escalate unresolved issues to system admins or vendors as needed. ______________ Required Skills & Qualifications: Minimum 1 year of experience with VICIdial or similar dialer systems (e.g., GoAutoDial, FreePBX). Basic understanding of Linux (CentOS/Ubuntu) commands and file navigation. Familiarity with VoIP technologies and SIP protocols. Ability to troubleshoot agent and system-side dialer issues. Strong communication and interpersonal skills to support non-technical users. Willingness to work in shifts (24x7 support, if required). ______________ Preferred (Nice to Have): Experience with Asterisk, MySQL, or networking (firewalls, NAT, etc.). Knowledge of campaign setup logic (auto-dial, predictive, manual dial). Basic scripting skills (Bash, PHP) for automation and customization. Experience in a high-volume call center environment. ______________ Reporting to: VICIdial Administrator / IT Support Manager / Call Center Operations Head Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Paid sick time Shift: Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person Application Deadline: 18/06/2025 Expected Start Date: 23/06/2025

Desired Skills Ø VMs and Physical Servers, Domain and ADC, BDC: Co-operation in Virtual Infrastructure Support - Virtual Hyper-V Infrastructure Ø Backup & Restoration: Daily backups of Servers applications and DB Backup e.g., Matrix Cosec Attendance, Paysoft, Infor LN ERP, Weighbridge, etc. also working Arcserve backup solution software for routine virtualization backups. Desktop’s backup configured through windows backup tools and users computer/laptop backup through Windows file history. Backup-Restoration (DR Drill & Testing through Arcserve Solution), Users data synced with O365 OneDrive and OneDrive backed up through Acronis Cloud. Ø AntiVirus: Managing Trend Micro Smart Protection along with disk encryption, Email Standard security, Manage Switches with VLAN, Desktops/Laptops, etc. configuration and support. Ø Emails & Application: Managing Major software’s/applications - Microsoft O365, Manage Engine applications (Desktop Central), Acronis Cloud backup application, Matrix Cosec applications (Time and Attendance, Contract Worker Management, Visitor Management, ESS, etc.), Tally support, support for installation Exaqunatum (Dcs Exaquantum), AutoCAD, Netcore EMA (Email Archiving), Active Directory and Domain Controller, OS, Digital signatures, etc. Ø VoIP and Telecom: Managing Matrix IP-PABX System and application with installation and configuration IP-phone and co-ordination with Support vendor. Job Responsibilities Ø Diagnosing and resolving technical issues, providing desktop and server support, setting up and configuring new laptops and desktops. Ø Installing authorized software and application, Email client configuration, Antivirus installation. Patching of network and phones, cables whenever necessary with help of Admin. Ø Office 365 management and support, providing support for MAC PCs – Normal Support co-ordination with our MAC-Engineer and support users/devices Ø Preparing documents, materials and correspondence as required. Ø Performing miscellaneous job-related duties as assigned by the IT manager, working extra hours to meet deadlines, as required and/or whenever reasonable. Ø Provide assistance as required to the IT manager. Ø Internet & LAN configuration, Printer Installation sharing device & Printer. Ø Troubleshoot hardware, printer, MFP issues & resolve them in timely manner. Ø Co-Ordinate with Third party vendors & Primary, Regular Data Backup. Taking precautionary steps to keep all systems Uptime to maximum. Maintain Call Register and Reporting. Ø Daily Checklist monitoring and Reporting, working hours 9 X 6 and (24/7 remote support to be provided whenever necessary and Standby Engineer to be provision in case of planned/emergency leave) Ø All documents to be updated for handover in-case of replacement of an engineer. Ø Visit to Head-Office for support in case of emergency Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Shift: Day shift Work Days: Monday to Friday Location: Andheri, Mumbai, Maharashtra (Preferred) Work Location: In person

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description SPRINKLR SUMMARY Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. What Does Success Look Like The Product Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case, industry, and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Experience Required: 4+ years' experience in CCaaS Implementations Education Qualifications : B.Tech/ B.E Graduation What You’ll Do As an Implementation Consultant, you will: Lead & deliver end-to-end implementation of Sprinklr's CCaaS solutions for enterprise clients, ensuring scalability, performance, and long-term value. Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues. Configure the Sprinklr product for various brands and industries following high standards of delivery and quality. Constant learning and collaborating with the team to develop best practices on product configuration. Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption. Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping. This includes: Provide social insights and recommendations to support clients’ business practices. Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client’s custom needs, adhering to primary business use cases and platform functionality. Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs. Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions. Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur. Provide consulting advise to clients about Sprinklr platforms during different phases of projects. WHAT MAKES YOU QUALIFIED? 3+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST. Familiarity with Generative AI and Large Language Model (LLM) concepts Strong understanding of API integrations and using APIs in workflows Strong analytical and problem-solving skills Excellent communication skills – both written and verbal A drive to dig into the details of the system or process to solve customer problems. Desire and ability to rapidly learn a wide variety of new technical skills. Self-motivated, takes initiatives, and assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Enthusiastic professional with a focus on customer success. Excellent listening skills to fully understand the customer value requirements. Passion for solving client challenges and commitment to client delight Strong customer handling skills and willingness to serve customer across various time zones. OUR EVP Why you'll love Sprinklr : We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. 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Cisco Catalyst switches Cisco Wireless LAN (CUCM) – VoIP and endpoint troubleshooting Cisco ISE, Duo MFA, Cisco AMP, Umbrella Fortinet FortiGate firewalls – VPN setup, rule edits Layer 2/3 networking – VLANs, STP, HSRP, ACLs, DHCP, DNS, OSPF, EIGRP

Job Summary We are seeking a Process Specialist-Ops with 7 to 9 years of experience to join our team. The ideal candidate will have expertise in SAP Accounts Payable JDE E1 Accounts Payable and a strong background in Procure to Pay and Record to Report processes. This hybrid role requires a proactive individual who can optimize financial operations and contribute to our companys success. Responsibilities Manage and optimize the accounts payable processes using SAP and JDE E1 systems to ensure timely and accurate payments. Collaborate with procurement teams to streamline Procure to Pay processes enhancing efficiency and reducing costs. Analyze financial data and reports to support Record to Report activities ensuring compliance with accounting standards. Develop and implement process improvements to enhance the accuracy and efficiency of accounts payable operations. Coordinate with cross-functional teams to resolve discrepancies and ensure smooth financial operations. Monitor and maintain vendor relationships ensuring timely resolution of payment issues and queries. Provide training and support to team members on accounts payable processes and systems. Ensure adherence to company policies and procedures in all financial transactions and reporting. Prepare and present financial reports to management highlighting key insights and recommendations. Support internal and external audits by providing necessary documentation and information. Utilize data analytics to identify trends and opportunities for process optimization. Contribute to the development of best practices and standard operating procedures for financial operations. Stay updated with industry trends and regulatory changes to ensure compliance and continuous improvement. Qualifications Demonstrate expertise in SAP Accounts Payable and JDE E1 Accounts Payable systems. Possess strong knowledge of Procure to Pay and Record to Report processes. Exhibit excellent analytical and problem-solving skills. Show proficiency in financial reporting and data analysis. Have strong communication and interpersonal skills. Display ability to work collaboratively in a hybrid work model. Maintain a proactive approach to process improvement and efficiency. Certifications Required Certified Accounts Payable Professional (CAPP) SAP Certified Application Associate

Location: Ahmedabad / Vadodara Job Type: Full Time / Onsite Department: IT Infrastructure Shift: Rotational Shift Job Summary: We are seeking a highly skilled Collaboration Engineer – Voice, to join our dynamic Infrastructure team. This role focuses on support and implementation of technical infrastructure for unified communications and contact center solutions, ensuring high availability and reliability. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to support the environment. Must Have Skills: Minimum 6 years of extensive experience in: Voice gateways, SBC’s, CUCM. Contact center (Cisco UCCE or UCCX). Scripting and support. Cloud-based telephony or Contact center product. Good To Have Skills: Zoom, Microsoft Teams, NICE CXONE, Genesys, Five9, Audio-codes, Oracle SBC. Key Responsibilities: Design, maintain and support Voice over IP (VoIP) solutions using Cisco IP Telephony, H323 protocols, SIP, Zoom, SBC, Cloud Contact center and other related technologies. Integrate VoIP systems with existing network infrastructure and third-party applications. Configure SIP trunks, call routing, and dial plans to support business needs. Manage user accounts, extensions, and system configurations in PBX and Contact center platforms. Troubleshoot complex voice network issues including call failures, audio quality problems, and routing errors. Work closely with cross-functional teams, including IT, network engineers, and vendors, to support VoIP initiatives and to identify root causes of issues and develop effective resolutions. Develop documentation for troubleshooting procedures and knowledge sharing within the team. Good knowledge of ITIL processes. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 6-8 years of experience in Unified communications technologies. Technical Proficiency: Strong knowledge of VoIP technologies. Expertise in SIP, H.323, RTP, and other voice protocols. Good understanding of network and infrastructure devices. Certifications: CCNP Collaboration or any other industry standard certifications. Show more Show less

IT Support Executive Job Summary The IT Support Executive is responsible for ensuring the smooth operation of the organization's IT systems and providing technical support to end-users, with a primary focus on Asterisk and Dialer server management. This role involves troubleshooting hardware and software issues, managing network infrastructure, and implementing procedures. Key Responsibilities: 1. Asterisk and Dialer Server Management: - Handle dialer and telephonic server issues efficiently. - Install, configure, and manage Asterisk systems. - Manage user accounts and SIP trunks. - Troubleshoot call quality and connectivity issues. - Implement security measures for VoIP communications. - Set up IVR, call queues, and conference bridges. 2. Technical Support: - Provide first-line technical support to end-users via phone, email, or in-person. - Troubleshoot and resolve hardware, software, and network issues promptly and effectively. 3. System Maintenance: - Perform regular maintenance tasks such as system updates, software installations, and hardware upgrades. - Ensure optimal performance and security of IT systems. 4. Network Administration: - Monitor and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. - Configure network settings and troubleshoot connectivity issues as needed. 5. User Management: - Create and manage user accounts, permissions, and access controls across various IT systems and applications. - Ensure compliance with security policies and procedures. 6. Collaboration: - Collaborate with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues. 7. Continuous Improvement: - Stay updated on emerging technologies and best practices in IT support. - Recommend and implement process improvements to enhance efficiency and effectiveness. 8. Vendor Management: - Liaise with external vendors and service providers for hardware/software procurement, maintenance, and support contracts. - Coordinate with vendors to troubleshoot and resolve technical issues and escalate unresolved issues as needed. 9. Linux and Server Management: - Demonstrate excellent knowledge of Linux operating systems and server management. 10. Desktop Support: -Provide first-line technical support to end-users via phone, email, or in-person. -Assist users with software installations, upgrades, and configurations. -Perform system updates and maintenance tasks to ensure optimal performance and security. Requirements : - Immediate Joiner - Located in Gujarat - Age Criteria: 30 to 35 years - Expertise in Asterisk is a must - Experience in handling dialer and telephonic servers - Strong knowledge of Linux and server management Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Shift: Day shift Experience: total work: 1 year (Preferred) Work Location: In person