Work Location Delhi, Mumbai, Bengaluru | Years of experience 3 + years | Entity India Business | Level :11 -Analyst Key responsibilities Drive client value creation"""""""""""""""""""""""""""""""""""""""""""""""""""""""" Understand the client's business, priorities and leadership agenda Co-create with the client, articulate transformation and drive innovation agenda for the client Align the right teams or capabilities to enable (sell and deliver) successful transformation/innovation agenda Build long-standing, trust-based relationships Establish self as a trusted advisor with the client C-suite through an in-depth understanding of the client as well as industry Build networks at Accenture to be able to bring the best of Accenture to the client Grow the business/account Help originate deals based on defined commercial pathways; drive innovative deal construct and solutioning to grow business Delivery ownership and excellence Qualifications Professional qualifications Rich experience in the Digital Commerce and Marketing wi th in-depth industry expertise including the industry /digital/technology trends. Demonstrate sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Experience in consulting and account management experience; domestic consulting experience preferred. Experience of SDP in CNR sector Organizations is also preferred. Educational qualifications Master’s degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred What’s in-store for you? Learn and grow continuously Build new skills, grow existing skills, develop new areas of expertise within functional, technical or industry areas of the business with Accenture’s unmatched 24/7 expert-curated learning boards, webinars and classroom-style training programs Innovate Get access to resources that will allow you to leverage the latest technologies and bring innovation to life with the world’s most recognizable companies Thrive and advance Grow your career as far as your ambitions take you. Truly human Bring your whole self to a company that aims to be the most diverse in the world and delivers real-time performance feedback based on your strengths, not stats

The Strategy & Consulting Global Network SONG Practice | Genesys Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change. Practice:SONG I Areas of Work:Genesys- Solution Consulting and Pre-Sales | Level:Analyst/ Consultant | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp:2-6 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the role: Ability to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms Qualifications Your experience counts! Engineering Degree or MBA from a tier 1 institute Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Cloud suite. Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Engage/Pure Cloud administration & application development using Designer tools. What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

We have an great opportunity for the role of SIP Developer. Relevant Exp : 5+ Yrs Must-Have Skills: Strong experience with SIP protocol (INVITE, ACK, BYE, REGISTER, REFER, OPTIONS, etc.) Practical experience with SIPREC for recording VoIP calls. Solid development skills in JavaScript (Node.js). Experience working with SIP Servers (e.g., FreeSWITCH, Asterisk, Kamailio, OpenSIPS). Hands-on knowledge of WebRTC, RTP streams, and VoIP media handling. Experience building and consuming RESTful APIs. Familiarity with call flows, SIP traces analysis (using Wireshark, sngrep, or similar). Strong understanding of networking basics (UDP, TCP, NAT traversal, STUN/TURN). Ability to troubleshoot and debug complex telephony and media issues. Thanks and Regards, Harshali Dhobale iitjobs, Inc. Register for a global opportunity on the world's first & only Global Technology Job Portal: www.iitjobs.com Download our app on the Apple App Store and Google Play Store! Refer and earn 50,000!

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting their needs, and providing effective solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Conduct thorough analysis of client issues and provide accurate and efficient resolutions. Communicate effectively with clients to understand their needs and provide appropriate solutions. Maintain a deep understanding of the product and its functionalities. Stay updated with industry trends and best practices to continuously improve support services. Professional & Technical Skills: Must To Have Skills:Proficiency in Cloud Contact Center Implementation. Good To Have Skills:Experience with cloud-based contact center solutions. Strong understanding of contact center technologies and best practices. Experience in troubleshooting and resolving technical issues in contact center environments. Knowledge of telephony systems and protocols, such as SIP and VoIP. Familiarity with CRM systems and ticketing tools. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Contact Center Implementation. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : Oracle Procurement Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance for a function end to end. This includes analyzing and designing/re-designing business processes and/or defining parts of an organization. You will have the opportunity to contribute to the success of the organization by leveraging your expertise in Oracle Procurement and your strong problem-solving skills. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Contribute to the implementation of activities for a specific business function Analyze and design/re-design business processes Define parts of an organization Professional & Technical Skills: Must To Have Skills:Proficiency in Oracle Procurement Strong understanding of business processes and their impact on performance Experience in analyzing and designing/re-designing business processes Ability to define parts of an organization Knowledge of Oracle Procurement modules and their functionalities Additional Information: The candidate should have a minimum of 5 years of experience in Oracle Procurement This position is based at our Bengaluru office A 15 years full time education is requiredQualifications15 years full time education

Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : SAP for Utilities Cust Financial Mgt FICA Good to have skills : SAP for Utilities Billing Minimum 7.5 year(s) of experience is required Educational Qualification : BE BTech Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day will involve collaborating with the client project teams, offering your expertise in SAP for Utilities Cust Financial Mgt FICA, and contributing to the design and delivery of solutions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Contribute to the successful solution design and delivery Offer expertise in SAP for Utilities Cust Financial Mgt FICA Provide functional and technical guidance to client project teams Professional & Technical Skills: Must To Have Skills:Proficiency in SAP for Utilities Cust Financial Mgt FICA Good To Have Skills:Experience with SAP for Utilities Billing Strong understanding of the utilities industry and its financial management processes Experience in solution design and delivery for utilities customer financial management Knowledge of industry-specific tools and methods for utilities solution design Ability to provide functional and technical guidance in SAP for Utilities Cust Financial Mgt FICA Additional Information: The candidate should have a minimum of 7.5 years of experience in SAP for Utilities Cust Financial Mgt FICA This position is based at our Pune office A BE BTech degree is required Qualifications BE BTech

The Unified Communications Engineering team is looking for a motivated software development engineering senior manager who can lead a team of DevOps and software development engineers to develop and operate our real time communication applications & platform. We are looking for someone who is an excellent collaborator and has proven experience in hiring, building and leading diverse teams. You would be responsible for managing a team of developers and devops engineers to develop and operate backend components of a real-time communications platform including but not limited to VoIP softphone, Conferencing, Screen Share, Voicemail, Call Recording, and Restful API Services. You will lead and drive a team culture made up of diverse individuals with varied experience levels from Junior to Expert. The selected person should be a technical leader and a team player who has experience working with a geographically distributed team. Must possess strong analytical and development experience to assess the existing platform and work with the team to scale, harden, optimize, and build new solutions to improve customer experience. Who we are: The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity , fostering inclusivity, empowering individuals , dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products. In this role, you will: Interview, hire and coach new employees. Manage employee performanc e. Coach and grow talent. Collaborate with project partners to identify product and technical requirements. Support applications under development and customize current applications. Provide technical leadership throughout the design process and mentorship with regards to practices, procedures, and techniques. Serve as a guide and mentor for J unior through Senior level Software Development Engineers. Display in-depth knowledge of and ability to apply, process design, and redesign skills. Present and defend architectural, design, and technical choices to internal audiences. Regular, consistent , and punctual attendance. Other duties and responsibilities as assigned. Re quirements: Ability to work effectively across a matrixed environment and influence without formal authority Experience with programming languages, e. g. Java, GoLang , or C/C++ Convey complex technical issues/problems to programmers in a clear/concise manner. Ability to convey complex concepts to business stakeholders in terms relevant to the business . Hands-on experience with Open-Source Software K nowledge of VoIP technologies including SIP protocol is a plus Working knowledge of SQL and NoSQL databases Experience with information security and access control protocols Experience with managed service and onshore/offshore team teamwork Excellent written and verbal communications skills Servant leadership Organized, structured, methodical Analytical with strong problem-solving ability Strong prioritization and time leadership skills Adaptable and available Experience with System Design Experience working in cloud infrastructures like AWS, Open Stack, and VMware. Experience with CI/CD tools like Concourse, Ansible, Terraform, and Jenkins Experience managing and cultivating a DevSecOps culture Demonstrated experience on data security and built-in privacy Knowledge on Software Development Lifecycle Core Responsibilities Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications. Provides guidance to the Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams. Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases. Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares period reports and/or proposals. Monitors and tracks project progress and reports findings to leadership team. Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products. Provides leadership and direction to department personnel from lower-level managers to non-exempt employees. Manages cross-project communications. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

A job description for Firewall SME is a document that outlines the responsibilities, qualifications, and skills of a person who works with Cisco s wireless networking products and solutions. A Cisco Active and Wireless engineer is responsible for designing, installing, configuring, troubleshooting, and maintaining wireless networks that support business applications and users. Some of the tasks that a Cisco Active and Wireless engineer may perform are: Primary Responsibilities and Activities: Install and troubleshoot Cisco wireless networks, wireless controllers, access points, network access control systems, wireless network management tools, and wireless security solutions. Evaluate the performance and reliability of wireless networks and devices using various tools and methods, such as monitoring, testing, analysis, and optimization. Use Cisco s best practices and standards to ensure the quality and security of wireless networks and services. Provide technical support and guidance to users and customers who are experiencing wireless network issues or need assistance with wireless network operations. Document the design, configuration, and operation of wireless networks and devices using reports, diagrams, and manuals. Stay updated with the latest developments and trends in wireless networking technology and Cisco s wireless products and solutions. Collaborate with other network engineers, IT managers, and stakeholders to plan, coordinate, and implement wireless network projects and upgrades. Primary Work Arrangements: This role will report directly to Manager - Network. This role will lead, manage, and use a team third-party partner for day-to-day operations. Documentation - designs, Assessments, Policies, configuration, Supports various audits and Compliance. bachelor s degree or higher in computer science, engineering, or a related field, or equivalent work experience, Cisco certification, such as CCNA, CCNP, CCIE, CWNA, or CWNP, or equivalent knowledge and experience in wireless networking, strong knowledge and understanding of wireless networking technologies, protocols, standards, and best practices, such as 802. 11, Wi-Fi, WLAN, WLC, AP, NAC, WNM, QoS, IPv6, VoIP, etc. , proficient skill and experience in using Cisco s wireless networking products and solutions, such as Cisco Wireless LAN Controller, Cisco Aironet, Cisco Catalyst, Cisco Meraki, Cisco Prime, Cisco ISE, etc. , good skill and experience in troubleshooting, diagnosing, and resolving wireless network issues and problems using various tools and methods, such as AirMagnet, Site Survey, Protocol Analyzer, Cable Tester, etc. Work Experience Experience: Minimum of 4-6 years of Firewall Management experience and at least 2 years of experience in Palo Alto and Fortinet is must. Hands-on experience in handling Firewall rules and troubleshooting whenever required. Required Knowledge and Skills, Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, Strong leadership skills with Excellent analytical and technical skills, Strong written and verbal communication skills, Excellent planning and organizational skills, Understanding of network and security architecture Key Behaviors and Competencies: good communication and interpersonal skills to interact with users, customers, and colleagues effectively and professionally, good analytical and problem-solving skills to identify and address wireless network challenges and opportunities. good organizational and time-management skills to prioritize and complete wireless network tasks and projects efficiently and timely. good learning and adaptation skills to keep up with the changing wireless networking environment and technology. Education Graduation Competencies Customer Centricity Process Excellence Developing Talent Collaboration Strategic Agility Stakeholder Management Innovation & Creativity Result Orientation

Job Description : Should have Experience in designing solutions and programming with AGI, AMI and ARI interfaces for more than 2 projects involving such interfaces with external applications. Must have Worked in UC or CC Projects, integrating Asterisk/ Free Switch IP- PBX with web applications. Should have ability to Integrate MySQL and other databases with IP- PBX for reports. Ability to work independently on challenging environment with minimal supervision Prior Exposure to CTI, IVR any Agent Desktop Application will be a perfect fit. Experience in managing, maintaining, installing and configuring Asterisk/ Free Switch IP PBX systems. Should have Hands on experience in designing dial plans for Complex UC CC Solutions Creating, Managing and Integrating service provider SIP/ VoIP Accounts with Asterisk (or) Free Switch IP- PBX and ability to configure Analogue / PRI Lines with asterisk / Free Switch IPPBX PHP programming experience for customizing built- in CC platforms. Candidate will be managing, maintaining and configuring existing Asterisk IP- PBX and integrating it with various other forms. Candidates will be trained in companys products to give end to end solutions on Open Source IP- PBX integrations. Candidate will be part of our DIGITAL Transformation team liaising with Product Strategist to develop Products based on CC UC Product Streams. Will report to the Product Owners on Product development and to Delivery Owners on Project Deliverables. Will design, develop and integrate existing products and future products placed under DIGITAL Product Line with Open Source IP- PBX. Candidates Profile Expertise in working with telephony protocols like SIP, SDP, RTP, and Web RTC. Hands- on experience in Linux with very good exposure on Linux Administration, PHP, MySQL, C# and Web maintenance.

Lead end-to-end implementation of Sprinklrs CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value. Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices. Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies. Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment. Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI. Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption. Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization. Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support. Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices. Establish trusted advisor relationships with customer champions and executive stakeholders. Qualifications 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center , RingCentral, or similar platforms. Proven track record in leading complex implementation projects, preferably in CCaaS , UCaaS , or CPaaS environments. Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer , SBC). Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark). Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms. Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus. Strong leadership, mentoring, and client-facing communication skills. Ability to manage multiple complex projects in a fast-paced, dynamic environment. Business proficiency in Korean and English is mandatory. What Success Looks Like You re a strategic advisor to clients and internal teams, driving measurable impact and platform maturity. You create repeatable frameworks and tools that improve team efficiency and customer outcomes. You proactively elevate the implementation practice by sharing knowledge, defining standards, and fostering innovation. You maintain a customer-first mindset, consistently exceeding expectations in high-pressure environments.

As a Customer Success Manager (CSM) at Exotel, you will own the customer journey post-sales for a strategic portfolio in the Financial Services cluster, comprising Fintechs, NBFCS, Asset Management Companies (AMCs), and Stock Broking firms. Your goal is to drive customer value, product adoption, and account expansion through consultative engagement and operational excellence. This is a high-impact role where youll be expected to deeply understand the workflows and business models in financial services, build strong stakeholder relationships, and ensure Exotel s solutions are driving measurable impact for your customers. Key Responsibilities: Manage a portfolio of high-growth and strategic accounts across Fintech, NBFC, AMC, and stock broking segments. Act as the primary point of contact for all post-sales engagement, owning success, adoption, and renewals. Understand customers business objectives, regulatory landscape, and digital communication needs to develop actionable Customer Success Plans. Drive structured onboarding and ensure strong early adoption of Exotel s suite across voice, messaging, and AI-led communication tools. Collaborate with Account Directors to identify upsell and cross-sell opportunities and jointly deliver on account-level revenue targets. Conduct regular reviews (QBRs/MBRs) to track progress, showcase ROI, and reinforce strategic alignment. Analyze usage patterns and customer behavior to preempt risks, drive deeper product engagement, and improve NRR. Act as a customer advocate internally ensuring customer feedback is channeled into product development and internal processes. Collaborate with Product, Engineering, Support, and Finance teams to ensure smooth delivery and customer satisfaction. Stay current on the evolving fintech and investment tech landscape, using your domain knowledge to consult customers effectively. What We re Looking For: 3-5 years of experience in Customer Success, Account Management in a SaaS or tech-led B2B environment. Exposure to or experience working with Fintechs, NBFCs, AMCs, or Stock Broking clients is highly preferred. Strong communication and relationship-building skills with both business and technical stakeholders. Comfortable working with data to draw insights, build success narratives, and drive retention/expansion. Proven ability to work cross-functionally in a fast-paced, outcome-driven setup. Passion for technology, customer experience, and solving real-world problems. Good to Have: Familiarity with Exotel s product suite or adjacent communication platforms (CPaaS, CCaaS). Working knowledge of regulatory nuances and compliance requirements in financial services communication (e.g., customer verification, transactional alerts). Experience using CRM and CS tools (e.g., Salesforce).

Role Network/Infrastructure Lead Responsibilities Design, deployment, and support for storage, backup, and networking devices/systems Investigate network issues and bring to resolution within stated SLA parameters Provide root cause analysis to support team & customers upon request Responsible for planning, implementing, and supporting changes to various infrastructure systems Review and assist with backup recovery planning & testing Collaboration with various teams supporting complex environments to troubleshoot issues Escalation point for support engineers Interact with hardware and software vendors to ensure timely resolution of issues Periodic recommendations to clients to optimize performance, availability, and resource cosumption Participate in training and mentoring of junior team members Developing and maintaining systems architecture & common procedure documentation Required Skills: EducationAssociates or Bachelors degree in IT, Computer Science, or related field and/or equivalent work experience CompTIA A, CompTIA Network certifications 5 plus years of experience in administration, support, design, and implementation of: Network infrastructure Experience with Routing (BGP, RIPv2, OSPF, EIGRP) Experience with Switching (VLANs, Capacity Planning) Experience with WAN (MPLS, VPN) Familiarity with VOIP & Wireless Deployments 2-5 Years Of Support-level Experience With SAN technologies such as EMC, Nimble, NetApp, and HPE Backup technologies such as Veeam, Barracuda, eVault, Veritas, BackupExec, and Commvault VMware virtualization technology Excellent analytical, troubleshooting and problem-solving skills Excellent written and oral communications skills Experience with service delivery in a 24 x 7 x 365 environment Self-starter who can work effectively independently as well as in cross functional team environments Nice to Have Skills Experience with AWS Route 53, Azure Traffic Manager and Global availability strategies Experience with Azure ExpressRoute and/or AWS Direct Connect Infosec experience Cisco or related network certifications VMware certifications ITIL v4 certification Mandatory Skills Network infrastructure SAN technologies such as EMC, Nimble, NetApp, and HPE CompTIA A CompTIA Network certifications Routing Switching

Responsibilities Be part of a team servicing Learning & Development services. Learning Program Administration Support Partner with Program Manager in supporting pre-deployment activities Assist in onboarding designated Program Manager for global program delivery Supporting participant nominiation process Scheduling cohort deployments (dates, times, etc.) Calendar invitations/management Program Deployment Support Sending communications to program participants to encourage engagement and keep current in program activities and deadlines Running reports to monitor participant engagement Facilitate adding/removing program participants Post Program Support Manage participant rosters and loading to LMS Collect program feedback Qualifications 2+ years of Learning Program management or project management experience preferred 3+ years of professional experience, preferably in a shared services/customer service or a related field Experience of working in a HR environment or shared services role Experience of Talent Management systems/ cloud applications ( ideally SuccessFactors/ SAP) Strong interpersonal skills and ability to communicate with people at all levels and cultures. Ability to navigate a complex matrixed and virtual environment Customer focused, and results orientated with attention to detail and solution focused mentality Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed Experience in service delivery/ HR Operations Strong project management skills - ability to create training plans and execute to completion Experience of working across markets/ cultures would be desirable Strong communication skills and fluency in English

Understands project requirements. o Develops test strategies and test plans for telephony network applications/infrastructure. o Develops and maintains automated regression test suites. o Works as part of a scrum team in an agile environment. o Works with operations to ensure smooth software deployments in production. o Possesses the ability to work with minimal supervision and/or independently. o Utilizes experience and judgment to plan and accomplish goals. o Creates tests and defect reports using the team standards and best practices. o Drives test escape analysis and strategies to prevent defect leakage. o Creates and maintains cloud-based lab infrastructure. Experience Required: o 5+ years overall test experience developing and executing test cases. o Minimum 4 years software testing experience of UNIX or Linux client server applications, including testing application installation/configuration, trouble shooting and load/performance. o Experience in Telecom Protocol Testing (SIP, SS7, Diameter, VOIP, VOLE, LTE) - MUST (Strong Experience in SS7, SIP, IMS) o Experience in handling functional automation testing using SPECTRA, Jmeter, SIPp, Valid8 o Experience in product security testing; Exposure to vulnerability assessment tools RAPID7, Nessus o Knowledge of Unix fundamentals, scripting and installation and upgrade of software o Exposure to cluster and fault-tolerance deployment, o Experience in load testing and performance testing Experience Desired: o Exposure to public cloud and private cloud environment technology o Working exposure on deploying application on virtual machine, VNF o Working exposure on cloud native technology, container technology, CNF, o Exposure to REST API Testing, Shell scripting preferred. o Understanding of Test Automation Robo framework, Ansible, o Experience in RestAPI testing. o Experience with build integration tools such as Jenkins. o Experience with code coverage tools. o Experience with defect and agile management tools such as JIRA Education Qualifications: o BTECH/MTECH degree in Computer Science or related field. Qualifications If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

About The Role #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(230,231,232,1.0) !important;} Apply now IT Network Solutions Senior Engineer Job Location (Short): Hyderabad, India Workplace Type: Hybrid Business Unit: Corporate Req Id: 1496 .buttontextb0d7f9bdde9da229 a{ border1px solid transparent; } .buttontextb0d7f9bdde9da229 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Responsibilities Hands on experience in Juniper and Fortinet devices. Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Should support or maintain the customer's or the client's network and other in-house servers and should be able to configure it when needed. Monitor the performance of the network i.e, check its availability and utilization of the network and also it's latency Deliver more efficiency in their work by regularly testing for weaknesses and improve on that. Handle the VOIP system and upgrade whenever necessary. Planning, engineering, and monitoring the security arrangements for the protection of the network systems. Identifying, monitoring, and defining the requirements of the overall security of the system. Creating different ways to solve the existing threats and security issues. Configuring and implementing intrusion detection systems and firewalls Testing and checking the system for weaknesses in software and hardware. Maintaining firewalls, virtual private networks, web protocols, and email security. Creating virus and threat detection systems. Configuring and installing security infrastructure devices. Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations. Determining latest technologies and processes that improve the overall security of the system. Using industry-standard analysis criteria to test the security level of the firm. Developing tracking documents to note system vulnerabilities. Reporting the security analysis and monitoring findings. Supervising the configuration and installation of new software and hardware. Implementing regulatory systems in accordance with IT security. Informing the company about the security incidents as soon as possible. Modifying the technical, legal, and regulatory aspects of the system security. Defining and maintaining security policies. Occasionally replacing the security system protocol and architecture Education / Qualifications A skillful, dynamic and multitalented person having required certifications in Networking and hardware engineering. End to end IT Networking administration (WAN & LAN) Antivirus Management Maintaining and administering computer networks and related computing environments Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks Designing, configuring and testing networking software, computer hardware, and operating system software. About Hexagon Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon (Nasdaq StockholmHEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at?hexagon.com?and follow us?@HexagonAB. Hexagon’s R&D Centre in India Hexagon’s R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions. Hexagon’s R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagon’s products. R&D India – MAKES THINGS INTELLIGENT MAKE – The ingenuity of creating new solutions, processes, opportunities, by using Hexagon`s Reality Technology. THINGS – Hexagon`s sensors, software, and autonomous tech, stitched together by high-value engineering, and applied to various aspects of human endeavour. INTELLIGENT – To sense, understand, decide or act, either completely or partially, either through human control or autonomously. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here. .buttontext1c1d8f096aaf95bf a{ border1px solid transparent; } .buttontext1c1d8f096aaf95bf a:focus{ border1px dashed #0097ba !important; outlinenone !important; } #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(230,231,232,1.0) !important;} Apply now

Job Overview Looking for a Senior Technical Support Engineer who is responsible for providing technical support to internal and external clients. You should have good hands-on experience of handling complex support tickets in minimal time and iterations Responsibilities Need to manage client communication. Need to install, configure and maintain the softwares. Communicate with the QA and Dev team for issues and provide proper information for a particular issue. Build and configure tools to reduce the occurrence of errors and improve customer experience Perform root cause analysis for errors Deploy applications like Web server (Apache, Nginx, etc.), Database server (MySQL, MongoDB), VoIP applications (Asterisk, Freeswitch, Opensips, etc) as per requirement. Provide technical assistance in Web Server, Database Server, VoIP Applications, etc to the internal/external customers. Need to provide training to the team. Manage High Availability and DB replication Need to work and resolve issues in defined SLA to increase customer satisfaction. Eligibility Criteria Excellent communication skills & Should be able to communicate & write in English Strong knowledge of Linux Excellent knowledge of VoIP and SIP Should have experience in installation & configuration of Products Good knowledge in any open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, Kamailio Good experience in tools like wireshark, tcpdump, sipp, fail2ban & IPtables Must have excellent analytical and troubleshooting skills Good knowledge of Mysql, Mongo Database Experience & knowledge of Database Replication & Heartbeat configuration will be required.. Good experience in Client Support

We are seeking a highly skilled Fax Cloud Engineer to join our team. Experience in large scale siloed environments. Cross team collaboration is a must and the ability to guide conversations along with taking on ownership and accountability for projects. Make recommendations on new processes and approve new system design. Oversee system implementations to meet project requirements. Manage initiatives and projects to meet goals and deadlines. Primary Responsibilities:Collaborate with the team to migrate on-premises workloads to cloud environmentsCollaborate with IT security teams to ensure secure cloud deploymentsOptimize cloud infrastructure to meet performance and cost targetsOrganize training sessions and seminars to enhance the skills of the teamMaintain and update system documentation for all On Prem/cloud environmentsResolve escalated issues arising from On Prem/cloud operations, coordinating with other departments as necessaryEvaluate new cloud technologies and vendor productsEnsure cloud migration projects are completed within planned timelines and budgetsCoordinate with business users for issues that arise and find solutionsComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications:SaaS design experienceSSO - SAML (general)Azure (SSO, SAML, SCIM)2+ years of experience in RightFax in a large-scale environment On PremSaaS or PaaS or IaaST.38, G711 VOIP technologyBasic understanding of SQL ServerTelephony/Voice side Cisco call managerOracle SBCKnowledge of project management methods

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Summary: We are seeking a highly experienced and skilled Senior Network Engineer to join our team. You will serve as a critical point of escalation for network incidents, ensuring high availability and optimal performance of our network infrastructure. This role demands a deep understanding of networking principles, protocols, and security, with a strong focus on proactive monitoring, incident resolution, and infrastructure management. Responsibilities: Advanced Incident Management & Support: Serve as the primary point of escalation for complex network incidents. Monitor and respond to critical alerts from SolarWinds and other monitoring tools. Lead troubleshooting efforts and collaborate with ISPs to resolve complex connectivity issues. Manage PRI lines and resolve related issues. Network Operations & Maintenance: Perform advanced switchport provisioning and configuration. Manage complex firewall translations and security policies. Administer and optimize DNS/DHCP services using Infoblox. Proactively monitor and analyze network performance using SolarWinds. Plan and execute upgrades and maintenance on switches, routers, and firewalls (Cisco, Meraki, Juniper, Palo Alto, Cisco ASA). Perform failover testing of firewalls of multiple sites. Infrastructure Management & Security: Maintain comprehensive network documentation and diagrams. Implement and enforce network security best practices. Manage and configure F5 LTM load balancers. Basic knowledge of AWS/GCP/Azure/Oracle Cloud networking. Technology Management: Demonstrate extensive knowledge of switches, routers, and firewalls. Maintain a strong understanding of network protocols and technologies. Basic knowledge of VOIP. Requirements: Experience: Minimum 3-6 years of progressive experience in network engineering. Technical Skills: Expert-level experience with switches (Cisco, Meraki, Juniper). Expert-level experience with routers (Cisco, Juniper). Expert-level experience with firewalls (Palo Alto, Cisco ASA). Extensive experience with Infoblox for DNS/DHCP management. Advanced proficiency in using SolarWinds for network monitoring. Experience with F5 LTM load balancing. Experience working with Cloud Networking (AWS, GCP, Azure, Oracle Cloud). Basic knowledge of VOIP. Experience with ISP Management. Experience with PRI Management. Soft Skills: Exceptional troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to lead and mentor junior engineers. Strong attention to detail and organizational skills. Ability to work effectively under pressure and in a fast-paced environment.

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future. Job Summary: We are seeking a proactive and detail-oriented Network Engineer to join our team. You will be the first point of contact for network incidents, ensuring smooth operations and minimal downtime. This role involves hands-on management of our network infrastructure, including switches, routers, firewalls, and critical services like DNS/DHCP (Infoblox). You will also work closely with ISPs, manage PRI lines, and maintain our network monitoring systems. Responsibilities: Incident Management & Support: Serve as the first point of contact for all network-related incidents. Monitor and respond to alerts from our network monitoring system (SolarWinds). Analyze and resolve network issues, escalating to senior engineers or vendors as needed. Work closely with Internet Service Providers (ISPs) to troubleshoot and resolve connectivity problems. Manage PRI lines and resolve related issues. Network Operations & Maintenance: Perform switchport provisioning and configuration. Manage firewall translations and policies. Administer DNS/DHCP services using Infoblox. Proactively monitor network performance using SolarWinds. Perform upgrades and maintenance on switches, routers, and firewalls (Cisco, Meraki, Juniper, Palo Alto, Cisco ASA) Infrastructure Management & Security: Maintain and update network documentation. Ensure network security and compliance. Manage and configure F5 LTM load balancers. Technology Management: Maintain a good understanding of switches and routers. Maintain a fair understanding of firewalls. Basic knowledge of VOIP. Experience working with Cloud Networking. Requirements: Experience: Minimum 2-3 years of experience in network engineering or a similar role. Technical Skills: Strong experience with switches (Cisco, Meraki, Juniper). Strong experience with routers (Cisco, Juniper). Fair experience with firewalls (Palo Alto, Cisco ASA). Hands-on experience with Infoblox for DNS/DHCP management. Proficiency in using SolarWinds for network monitoring. Experience with F5 LTM load balancing. Experience working with Cloud Networking. Basic knowledge of VOIP. Experience with ISP Management. Experience with PRI Management. Soft Skills: Exceptional troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Ability to work effectively under pressure and in a fast-paced environment.

About us Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotels omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round. Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. What will you do The prospect will be responsible for the sales of products/services in the SMB segment in the assigned region/industry vertical and achieve the sales revenue targets. Own the sales cycle right from prospecting clients/opportunity, introducing the company, positioning, presenting solutions, negotiations till the closure of sales. Create/maintain excellent relationships with clients and be able to tailor products, pitch according to their specifications. Develop and implement new logo acquisition strategy and market mapping strategy in the assigned territory/ vertical. Prepare business development strategies by proactively researching and anticipating prospective client needs. Secure business opportunities by cultivating mutually beneficial business relationships with current and potential clients. Drive and Close Upsell and Cross- sell opportunities. What are we looking for Sales Skills: Ability to engage and influence key stakeholders in accounts; Effective in performing technical/functional activities required during pre-sales stage. Past Experience in solution selling to SMB (CRM/ERP/Enterprise/ Contact Centers/ SaaS/ CPaaS solutions ) is desired. Concept selling, software solution sales experience is good to have. 4-8 years Software/Solution sales experience. Technical Domain expertise: Should not be averse to understanding Technology. Should be comfortable in understanding and explaining technology and solutions with a consultative approach. Ownership & Commitment: Able to see the larger picture, willing to take responsibility for tasks and initiatives. Attention to detail in planning and communication. Focused and driven to chase growth targets. Preference for a Professional background Direct Sales Experience in Solution Sales (CRM/ERP/Enterprise/ Contact Centres/ SaaS/ CPaaS solutions) Experience in selling in the assigned region/vertical. Preference for Educational background: - B.Tech and MBA is preferred.

Candidate should be familiar and comfortable with Asterisk latest version. Preference would be given to having experience on IVR and Call Center application development. Hands on experience in multiple SIP Servers. Asterisk integration with PSTN is preferred. Experience in interfaces like EAGI, Fast AGI and AGI. Asterisk integration with Database (MySQL and MSSQL) with knowledge of queries and stored procedures. Scripting with Shell, Perl, Python. Experience in installing Hosted VoIP Strong Knowledge in PBX, SIP, RTP protocols. Strong knowledge of multi-asterisk server architecture Sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface. Worked on Queue, IVR and Voicemail related applications. Expert in Asterisk installation, configuration and troubleshooting. Expert knowledge installing and configuring Asterisk with PSTN card. R D skills in Asterisk. Experienced with Linux (LAMP) servers (Centos, Apache, MySQL, PHP) Good knowledge of SIP and IAX Ability to test and troubleshoot Asterisk applications/issues

Role - Senior Staff Engineer - Audio QA Location - Bangalore Experience - 10 - 15 years We're seeking a seasoned Audio QA Engineer to join a fast-paced team developing cutting-edge wearable communication technology with advanced VoIP capabilities. You will play a critical role in validating audio quality and voice performance across various usage scenarios and network environments. Youll work cross-functionally with software, hardware, and firmware teams to ensure voice clarity, wake word accuracy, and compliance with industry standards. Key Responsibilities Design and execute detailed test plans for audio performance on wearable devices. Validate mic/speaker pathways, codecs, and audio enhancement features (echo cancellation, noise suppression, etc.). Perform both subjective and objective audio testing, including MOS scoring (e.g., POLQA, PESQ). Simulate real-world conditions to test network-related factors (latency, jitter, packet loss). Conduct wake word testing and analyze false acceptance/rejection rates. Use tools such as Audio Precision, SoundCheck, HATS, and Wireshark for in-depth signal analysis. Collaborate with cross-disciplinary teams to triage audio bugs and contribute to product readiness. Automate regression and performance tests to support continuous integration. Qualifications Bachelor's degree in Electronics, Acoustics, DSP, or a related field. 8+ years in audio QA, ideally in VoIP, mobile, or wearable products. Experience with tools such as Audio Precision (APx), Listen SoundCheck, HATS, Adobe Audition, Wireshark, etc. Knowledge of audio standards (e.g., TIA-920B) and voice testing methodologies. Familiarity with VoIP protocols (SIP, RTP), codecs (Opus, G.711, G.722), and embedded/mobile platforms. Strong communication skills and a collaborative mindset. Nice to Have Background in ANC, ENC, beamforming validation. Experience testing Bluetooth audio, Wi-Fi, or voice UI systems (Alexa, Siri, Google Assistant). Prior work on smart headsets, earbuds, or AR/VR audio systems. Regards, Kajal Khatri Kajal@beanhr.com

About Teleforce:Teleforce is a leading Communication Platform as a Service (CPaaS) solution, empowering businesses with advanced communication tools like IVR, predictive dialers, transactional emails, SMS, WhatsApp Business API, and more. We are at the forefront of AI-driven innovation and programmatic advertising, aiming to revolutionize how businesses interact with their customers globally. Role Overview:At Teleforce, you will play a key role in driving direct sales and business growth by identifying and engaging potential clients, delivering tailored product demonstrations, and closing deals. Your focus will be on understanding customer challenges, aligning them with Teleforce’s communication solutions, and building strong relationships that lead to long-term success and revenue generation. Key Responsibilities:1. Lead Generation and Conversion:· Identify potential customers through outbound prospecting, networking, and inbound leads.· Engage with prospects to understand their needs and propose tailored Teleforce solutions.2. Sales Strategy Execution:· Develop and execute strategic sales plans to achieve and exceed monthly and quarterly targets.· Drive the end-to-end sales process, including prospecting, presenting, negotiating, and closing deals.3. Client Relationship Management:· Build strong, long-lasting relationships with clients to drive customer satisfaction and retention.· Act as the primary point of contact for all customer-related inquiries, ensuring timely resolution.4. Market and Product Knowledge:· Gain a thorough understanding of Teleforce products.· Stay up to date with market trends and competitors to position Teleforce effectively.5. Reporting and Analysis:· Maintain accurate records of sales activities, pipeline, and client interactions in CRM systems.· Prepare periodic sales reports and provide insights for performance improvement. Required Skills and Qualifications:Proven experience of 2-3 years in sales, with strong communication and interpersonal skills.Excellent negotiation and presentation skills.Background in VoIP, cloud-based telecommunication solutions, or IT infrastructure.Experience in handling B2B clients and enterprise-level sales. Application Process:If you’re ready to lead Teleforce’s marketing efforts to new heights, send your resume and a brief cover letter to hradmin@teleforce.in

Network Engineer Requirements: 5+ year experience in managing networks. Bachelor's Degree in Information Technology or equivalent work related experience. Strong understanding of network infrastructure and network hardware. Experience with network access control solutions and 802.1x. Experience with Cisco IOS, IOS XE, Nexus OS, Firepower Threat Defense and ASAs. Experience with Cisco Wireless Controllers. Experience with quality of service prioritizing video and voice traffic. Experience with dynamic routing protocols OSFP, BGP. Experience with VOIP technologies and telephony systems. Experience with structure network cabling and wire management Experience with uninterrupted power supply electronics and IT infrastructure power requirements. Ability to think through problems and visualize solutions. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches. Knowledge of application transport and network infrastructure protocols. Ability to create accurate network diagrams and documentation for design and planning network communication systems. Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. Ability to work with all levels of staff within and outside of IT and outside the organization. Able to work independently but comfortable working in a team environment. Good analytical and problem-solving skills. Dependable and flexible when necessary. Be available for upgrades, troubleshooting and projects that may occur after traditional office hours. Cisco Certified CCNA or CCNP certificate a plus.

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. Role Summary This team provides 3rd line technical support for GTT’s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT’s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties And Responsibilities 3rd line break/fix support for customer services across the multinational and multivendor GTT network.Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate.Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues.Provides concise and relevant action plans for teams to resolve network and customer issues efficiently.Provides work instructions, guidelines and training sessions to junior engineers when required.Communication and documentation of customer and service-specific support information to the 1st line teams.Proactive problem management based on technical and trend analysis to drive ever-better network performance.Technical review and ownership of key network management systems.Scope new developments to support continuous improvement of network quality and resilience.Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention.Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security.Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications Minimum 5 years of experience within IP Operations environment of a Telco or large ISP.Minimum 3 years of work in IP technical 2nd line support position.Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment.Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred.Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills.Excellent technical knowledge of CE/CPE configurations and troubleshooting.Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc.Strong experience in the use of IP management tools, both commercial and open source.CCNP or JNCIP certification is preferred.Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs)General knowledge or telecom industry, operational processes and standards.Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s.General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 24x7 shifts (5 Days working / 2 Days Off – Mostly US Business Hours) Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations.Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences.IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services.IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services.Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented.Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level.Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.