1657 Voip Jobs - Page 41

Role Description We are seeking a skilled Voice Engineer to lead and maintain enterprise-grade voice and collaboration infrastructure . The ideal candidate should have hands-on expertise in Cisco Unified Communications Manager (CUCM), cloud-based UC platforms like AWS Connect, Microsoft Teams, Zoom, SBC Edge devices, and Verba Voice recording platforms . This role ensures seamless integration, security, and performance of voice services across hybrid environments. Key Responsibilities Manage and maintain the Voice Estate, ensuring optimal performance and availability. Perform capacity planning, monitoring, and maintenance of voice infrastructure. Collaborate with global, cross-functional teams in a multi-locational, matrixed environment. Work closely with Service Desk, Platforms, Information Security, and End User Services teams to ensure smooth voice operations. Take ownership of incidents, problems, and issues, ensuring timely resolution within SLAs/OLAs. Provide technical expertise for change requests, project work, and ongoing maintenance (e.g., firmware upgrades and patch cycles). Administer and optimize Session Border Controllers (SBCs) such as Sonus/Ribbon voice gateways. Support and configure Cisco Call Manager, Cisco Meeting Server, and Expressway-C/Expressway-E. Manage and maintain Verba Voice recording platforms. Administer and monitor voice devices through Logic Monitor. Support Power BI for voice device monitoring. Utilize network probes and packet capture analysis for troubleshooting and performance optimization. Maintain and enhance Standard Operating Procedures (SOPs) and documentation related to voice infrastructure. Participate in on-call rotations and weekend support as needed. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds. Perform firmware upgrades, patching, and system health checks. Monitor and optimize SBC configurations (Ribbon, AudioCodes). Collaboration & Support Configure voice systems (Cisco Unified CM, MS Teams Direct Routing, Ribbon, AudioCodes SBC). Integrate legacy PBX systems with cloud UC platforms (e.g., Teams Phone System, Zoom Phone). Design SIP trunking solutions, QoS policies, and disaster recovery plans. Work with network, security, and DevOps teams to ensure end-to-end voice service reliability. Provide Tier 2/3 support for critical incidents and mentor junior engineers. Documentation & Compliance Maintain detailed network diagrams, SOPs, and configuration guides. Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Qualifications And Experience Required Minimum 7 years’ experience as a Unified Communications Engineer in a large enterprise or global MNC environment. Hands-on experience in support and implementation of VoIP Technologies. Strong experience in managing Verba Voice recording platforms. Expertise in managing Session Border Controllers (SBCs) such as Ribbon/Audiocodes. Experience working with Cisco Call Manager and Microsoft PowerShell. Deep understanding of Microsoft Teams voice design and enterprise telephony integration. Experience in certificate management for maintaining the voice infrastructure. Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams. Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional But Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) – Collaboration Ribbon SBC Professional ITIL Certification (Preferred) Skills Microsoft Exchange,Voice Networking,Mobile Device Management Show more Show less

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Lead the planning, design, and implementation of network and telephony systems to support the business Manage and optimize network performance, including monitoring, troubleshooting, and resolving issues. Oversee the installation, configuration, and maintenance of telephony systems Develop and enforce network and telephony policies, procedures, and best practices. Collaborate with cross-functional teams to ensure seamless integration of network and telephony solutions with other systems. Conduct regular assessments of network and telephony infrastructure to identify areas for improvement and implement necessary upgrades. Ensure network and telephony security by implementing and maintaining appropriate security measures and protocols. Provide technical guidance and support to IT team and end-users. Stay updated with industry trends and emerging technologies to recommend and implement innovative solutions. Collaborate with cross-functional teams to design, develop, and maintain software solutions for real time communications applications. The incumbent will be responsible for building a highly available, fault tolerant and highly scalable platform. We’re looking at millions of calls and thousands of users hosted in a highly stable environment Work with other engineers to build a robust platform implementing stress tests, resiliency components and understanding latency throughout the system. We’re obsessed with high performance networks and systems, and you’ll be responsible for building along with a team of skilled individuals Stay up to date with industry trends and emerging technologies Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

Req ID: 326918 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Routing and Switching - Network Engineering Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Primary Skillset:- Avaya Voice. Responsibilities: Installation & Configuration: Set up and configure Avaya systems, including Avaya Aura, Avaya Communication Manager, and related gateways. Troubleshooting & Maintenance: Diagnose and resolve issues related to Avaya voice systems, including SIP and H.323 protocols. System Upgrades: Manage upgrades and patches for Avaya systems to ensure optimal performance. Network Integration: Work with networking teams to integrate Avaya voice solutions with enterprise networks. User Support: Assist users with voice-related issues, including call routing, voicemail, and conferencing. Documentation: Maintain records of configurations, troubleshooting steps, and system changes. Collaboration: Work with vendors and IT teams to implement new voice solutions. Requirements: Experience: 9+ years working with Avaya voice systems. Technical Skills: Hands-on experience with Avaya servers (S8300, S8500, S8700, etc.), Avaya Session Manager (SM), and System Manager (SMGR). Protocols Knowledge: Understanding of VoIP, SIP, H.323, and PSTN concepts. Certifications: Avaya ACA, ACS, or ACE certifications preferred. Additional Skills: Experience with Avaya Breeze, Avaya Contact Center, and Cisco IPT is a plus. Secondary Skillset:- Network Routing and Switching (Cisco/Aruba), Wireless (cisco/Aruba) Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Create & update the technology components of standard operating procedures Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches, Wireless (Cisco & Aruba). Strong communication skills Solid documentation experience with Microsoft® Visio, Word, and Excel Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. Bachelor’s Degree or equivalent experience. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Job Summary: We are looking for a highly experienced Mitel Support Engineer (L3) to join our Managed Services team. This role involves advanced troubleshooting, maintenance, and support of Mitel telephony systems and applications. The ideal candidate will have deep expertise in Mitel platforms and be capable of handling complex incidents and escalations. Key Responsibilities: Provide Level 3 support for Mitel voice infrastructure in a managed services environment. Troubleshoot and resolve complex issues related to Mitel systems and integrations. Perform system upgrades, patching, and configuration changes. Monitor system health and performance, ensuring high availability and reliability. Collaborate with internal teams and vendors for issue resolution and service improvements. Maintain detailed documentation of configurations, incidents, and resolutions. Participate in change management and incident response processes. Provide technical guidance and mentoring to L1/L2 support teams. Required Technical Skills: Mitel SX-200 (including Dial-Up Modem configurations and support) MiVoice Business (Mitel 3300 IP) – configuration, troubleshooting, and maintenance MiCollab Application Server – user provisioning, integration, and support MICC (Mitel Contact Center Business) – call flow design, reporting, and troubleshooting Mitel NuPoint Voice Mail – configuration and support Tiger TMS / Innovations Voice Mail – integration and support Preferred Qualifications & Certifications: Mitel Certified Associate or Professional (MiVoice Business, MiCollab, MICC) ITIL Foundation Certification Strong understanding of VoIP, SIP, and telephony protocols Familiarity with networking concepts , Windows Server , and Active Directory Show more Show less

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. Essential Functions Demonstrates product expertise. Troubleshoot issues within the Genesys Cloud environment also including SIP & Network. Understands Architect Call Flow changes in Genesys Cloud. Assesses complex situations to make appropriate recommendations. Initiates and suggests process improvements to increase efficiencies for support of Genesys solution. Adheres to support processes and best practices. Prepare and/or review functional requirements documentation. Work with clients to facilitate their understanding of best practices for a VoIP telephony solution. Keep apprised of new offerings and software updates from the manufacturer. Potentially participate in the on-call rotation. Ability to adapt to work within a team environment when needed. Strong verbal and written communication skills. Ability to manage multiple priorities through detail orientation and strong organizational/planning skills. Required Qualifications 8+ years of overall experience 4+ years’ experience with the Genesys Cloud suite Knowledge of SIP and VoIP Knowledge of networking, especially TCP/IP Knowledge of network design and network troubleshooting tools such as Wireshark Ability to troubleshoot & diagnose issues related to hardware, software, VoIP or network connectivity. Ability to adapt to changes in priorities and direction as business dictates Ability to work independently with minimal direction but resulting in a satisfied resolution for the client Desired/Preferred Qualifications 3+ years’ experience with the Genesys Cloud suite Genesys Cloud Certification Genesys Cloud Architect Call Flow experience Show more Show less

Company Description CelloIP Technologies is a leading company in VOIP, web & marketplace development, mobile application development, Software Development, Open Source Customization, E-Commerce Marketplace Solutions, and Digital Marketing. The company focuses on delivering high-quality website development services and products while providing unmatched value to enterprises. CelloIP Technologies offers customized and result-oriented business IT solutions and services with a primary focus on Mobile Application and VoIP Technologies. Role Description This is a full-time on-site role as an Intern Business Development Executive located in Ahmedabad. The Intern Business Development Executive will be responsible for new business development, lead generation, business communication, and account management within the company's various services such as VOIP and mobile application development. Qualifications New Business Development and Lead Generation skills Strong business communication skills Experience in account management Ability to work well in a team Problem-solving and analytical skills Understanding of Business Development processes Knowledge of Mobile Application Development and VOIP Technologies is a plus Bachelor's degree in Business Administration or related field Show more Show less

Location - Ahmedabad Job Overview: We are looking for a passionate and detail-oriented Technical Content Writer to join our growing team. In this role, you will be responsible for crafting clear, engaging, and technically accurate content tailored for B2B audiences in the telecom and VoIP domain. Experience - 0.6-2 years Key Responsibilities: Content Creation: Write and edit high-quality original content formats for different platforms, including website blogs, landing pages, guest posts, and creative social media content. Translate technical jargon into reader-friendly, value-driven drafts. Research industry trends and topics to generate innovative and informative content. Editing and Proofreading: Review and edit content to ensure it meets high editorial standards, including grammar, punctuation, SEO optimization, and brand writing guidelines. Social Media and Branding Engagement: Assist in creating marketing collaterals like emailers, landing pages, and social media posts like carousel and thought leadership articles. Collaboration: Work closely with the SEO team to ensure content is optimized for both clarity and search engines. Collaborate with graphic designers and other team members to create multimedia content. Stay updated with telecom industry trends and the competitive landscape to align content accordingly. Required Skills and Qualifications: Bachelor's degree in English, Journalism, Engineering, or a practical relevant experience in writing technical and creative B2B content. 6 months to 2 years of experience in technical or B2B content writing (preferably in IT, Telecom, or SaaS industries). Strong command over English grammar and technical writing conventions. Good understanding of SEO principles and content optimization. Ability to conduct independent research and grasp technical concepts quickly. Excellent time management and multitasking skills. Strong writing and editing skills with a keen eye for detail. Good to Have: Familiarity with real-time communication, VoIP, UCaaS, CPaaS, or related telecom technologies. About Ecosmob: IT Service & Product based company 280+ Employee Strength 5 Days working company Flexible Timings Medical & Accidental Insurance Benefits 32 Leaves annually Show more Show less

OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups. Your role will be to support daily operations tasks and may require to support operational deliverables for new infrastructure or migrate the existing network components. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require networking and network security skills. Willingness to work in rotational shifts with open mind and ability to cooperate with multiple individuals in a multicultural environment is essential.You may also get an opportunity to participate and drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses. SPECIFIC ASSIGNMENTS : Maintain current IT User Zones and IT Application Availability Groups network infrastructure Design, plan and implement network IT Infrastructure for Transformation / Integration / Segregation throughout Food and Environment testing businesses across Europe. These projects will be aimed to perform installations, configuration and migrations of enterprise-level network IT infrastructure systems from legacy to the new solutions Propose and deliver solutions that best meet the business needs in terms of security, cost and bandwidth Work close with Server, Cloud, Application team members do deliver the IT Infrastructure as wider project. Act based on the end to end view of the Infrastructure Document the solutions delivered and help to transition the service to regional teams in final stage of the project. REQUIRED SKILLS : An ideal candidate should have strong 0-4+ years overall experience and 0-2+ years of relevant experience in all of the below: MUST HAVE Knowledge / Skills CCNA certified. CCNP and / or CCIE certification is plus (CCIE-LAB) Ideally a proven track of LAN / WAN / MPLS / SDWAN network infrastructure design and implementation during acquisitions, transitions and delivery on enterprise level Experience with protocols like: DNS, DHCP, NTP, HTTP, BGP, OSPF, PKI, Certificates etc. Cisco based routing and switching (CCNA-Mandatory and CCNP MUST, CCIE LAB-desirable) Knowledge of protocols: IP, SNMP, SMTP, OSPF, BGP, VLAN ACLs / Static routing / QoS Switch stacking STP / SPAN / RSPAN / Switch Virtualization / VSS (Virtual Switching System) VLAN / Private-VLAN / Inter-VLAN Routing / VLAN Migration / Trunks Switch Security - Storm-Control / VLAN Hopping, DHCP Snooping Gateway Redundancy VRRP / HSRP / GLBP Must have working knowledge and experience in managing wireless infrastructure through (Meraki / Aruba / Aero Hive etc.) Well versed with ITIL framework to support business operations as per defined SLA Network components maintenance experience (upgrades etc...) Ability to read, understand and create technical documentations, SOP, Run-books, Process guides etc. of the delivered solutions VeloCloud SDWAN / MPLS Network monitoring Well versed with managing tickets handling and maintain CMDB through Service Now. GOOD TO HAVE Knowledge / Skills Experience of complex network migrations Next Generation Firewalls (Checkpoint, Palo Alto and FortiGate) Fortinet packet flow and architecture knowledge along with hardware and systems configuration knowledge FortiManager FortiGate NG Firewall, VPN, SDWAN Fortinet Checkpoint packet flow and architecture knowledge along with hardware and systems configuration knowledge Data centre network experience is a plus. Willing to take ownership with constructive mind-set as a team player. Willingness to support operations beyond job hours as and when required. Very good command of English written and spoken Ability to present technical projects on meetings Experience in building Network infrastructure design diagrams (LLD and HLD) and transitions ADDITIONAL Knowledge / Skills VOIP Network Load Balancing / Application Load Balancer VPN (ideally Pulse Secure) Data centre network experience Experience in complex network migration Cloud Networking

About company: Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkatta, Noida. Job Title : Voice and Collaboration Services Location: Hyderabad Exp : 8+ years Notice: 0-15 days/serving Salary : As per market Mode of hire : Contract Job Description: cisco UCCX - there are two cisco contact centers UCCE and UCCX. we want UCCX. SBC experience, preferred Audiocodes. but other SBC is also fine like Cisco CUBE, Oracle, Ribbon, anynode, etc. voip to ms teams migration , MS TEAMS migration & admin, *SBC , cisco contact center,SME , Migration Architect any platform to teams migration, cisco avaya mitel- platforms , session border controller ͏ Do: Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a client’s business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit client’s business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others’ contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Show more Show less

Your role will be to support daily operations tasks and may require to support operational deliverables for new infrastructure or migrate the existing network components. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require networking and network security skills. Willingness to work in rotational shifts with open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You may also get an opportunity to participate and drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses. SPECIFIC ASSIGNMENTS : Maintain current IT User Zones and IT Application Availability Groups network infrastructure Design, plan and implement network IT Infrastructure for Transformation / Integration / Segregation throughout Food and Environment testing businesses across Europe. These projects will be aimed to perform installations, configuration and migrations of enterprise-level network IT infrastructure systems from legacy to the new solutions Propose and deliver solutions that best meet the business needs in terms of security, cost and bandwidth Work close with Server, Cloud, Application team members do deliver the IT Infrastructure as wider project. Act based on the end to end view of the Infrastructure Document the solutions delivered and help to transition the service to regional teams in final stage of the project. REQUIRED SKILLS : An ideal candidate should have strong 0-4+ years overall experience and 0-2+ years of relevant experience in all of the below: MUST HAVE Knowledge / Skills CCNA certified. CCNP and / or CCIE certification is plus (CCIE-LAB) Ideally a proven track of LAN / WAN / MPLS / SDWAN network infrastructure design and implementation during acquisitions, transitions and delivery on enterprise level Experience with protocols like: DNS, DHCP, NTP, HTTP, BGP, OSPF, PKI, Certificates etc. Cisco based routing and switching (CCNA-Mandatory and CCNP MUST, CCIE LAB-desirable) Knowledge of protocols: IP, SNMP, SMTP, OSPF, BGP, VLAN ACLs / Static routing / QoS Switch stacking STP / SPAN / RSPAN / Switch Virtualization / VSS (Virtual Switching System) VLAN / Private-VLAN / Inter-VLAN Routing / VLAN Migration / Trunks Switch Security - Storm-Control / VLAN Hopping, DHCP Snooping Gateway Redundancy - VRRP / HSRP / GLBP Must have working knowledge and experience in managing wireless infrastructure through (Meraki / Aruba / Aero Hive etc.) Well versed with ITIL framework to support business operations as per defined SLA Network components maintenance experience (upgrades etc...) Ability to read, understand and create technical documentations, SOP, Run-books, Process guides etc . of the delivered solutions VeloCloud SDWAN / MPLS Network monitoring Well versed with managing tickets handling and maintain CMDB through Service Now. GOOD TO HAVE Knowledge / Skills Experience of complex network migrations Next Generation Firewalls (Checkpoint, Palo Alto and FortiGate) Fortinet packet flow and architecture knowledge along with hardware and systems configuration knowledge FortiManager FortiGate - NG Firewall, VPN, SDWAN Fortinet Checkpoint packet flow and architecture knowledge along with hardware and systems configuration knowledge Data centre network experience is a plus. Willing to take ownership with constructive mind-set as a team player. Willingness to support operations beyond job hours as and when required. Very good command of English written and spoken Ability to present technical projects on meetings Experience in building Network infrastructure design diagrams (LLD and HLD) and transitions ADDITIONAL Knowledge / Skills VOIP Network Load Balancing / Application Load Balancer VPN (ideally Pulse Secure) Data centre network experience Experience in complex network migration Cloud Networking

Job Description: Mobility Core and Network Services (MCANS) team is part of the Network CTO organization that oversees the global mobile and fixed network technology direction for AT&T, which includes the design of the company’s 5G and IMS infrastructure. This team is responsible for the architecture, design, certification, testing and delivery of advanced Mobility Core network functions and Network Services applications, including for IP multimedia systems and packet data, which are the future of Mobility services and experiences. The team contributes to the growth and development of end-to-end wireless network services across Consumer, Enterprise, Internet of Things (IOT), FirstNet and public sector products. This position is part of a team that collaborates with client project teams in the development of Mobility Cloud platform delivery, CI/CD workflow automation. This is a very dynamic and exciting role that will allow for exposure to emerging mobility, virtualization, cloud technologies, and customer premise equipment! We are seeking candidates who are eager to learn and grow their skills as part of a diverse, talented, and energetic group of professionals working in the areas of voice over IP, cloud computing, data analytics, software development and technology delivery. REQUIRED SKILLS/QUALFICATIONS Voice over IP Experienced with VoIP Standards and fundamentals Experienced with VoIP protocols (SIP, Diameter, HTTPS) Experienced with VoIP Call Flow Design and Certification Experience with common access methods (RAN, BroadBand) Cloud Computing Deep understanding of virtualization, containerization, and Infrastructure as Code (IaC) concepts Skilled in various cloud platforms, e.g., Nokia Cloudband, Redhat OpenShift (OCP), Microsoft Azure Skilled in programming skills in a language like Python, JavaScript, or Java Good knowledge of networking concepts Test planning and execution Data Analytics Experienced with programming languages like Linux Shell, Python for data manipulation and analysis Good experience in Alarm treatment, analysis, and ticket generation Experienced with SQL and relational databases Understanding of data visualization and statistics Software Development & Delivery Deep understanding of Docker, OpenStack, and Kubernetes Experienced Continuous Integration/Continuous Deployment (CI/CD) Familiarity with Azure and ADO concepts Administrator level expertise in Linux Experienced in Ansible and Python scripting Experienced in YAML and JSON file types and their usage Basic familiarity of GO language and GIT EDUCATION REQUIREMENT Bachelor's Degree in a STEM discipline e.g. Computer Science, or Engineering. PREFERRED QUALIFICATIONS Telecom Industry (not mandatory but a plus): Basic understanding of telecommunications, network architecture, and wireless communication protocols. Exposure to network analysis and telecom-specific data sources. Familiarity with geospatial analysis, IoT, edge computing, and security and privacy concepts in the telecom industry. Artificial Intelligence/Machine Learning (not mandatory but a plus): Awareness of machine learning frameworks and concepts. Basic understanding of mathematics relevant to AI/ML. Familiarity with data preprocessing and model evaluation Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-58283 Date posted 06/17/2025 Benefits Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits. Paid Time Off Tuition Assistance Insurance Options Discounts Training & Development

🚀 We’re Hiring: Sales Development Executive / Online Bidder 📍 Location: Noida (On-site) | Remote/Hybrid flexibility (if applicable) 🕒 Experience: 1+ Year in Tech Sales or Online Bidding 🏢 Company Overview – Gventure Technology Pvt Ltd Gventure Technology Pvt Ltd is a premier technology company specializing in VoIP solution development , web application development , and mobile application development . With an offshore development center in Delhi, India , our team of skilled programmers, VoIP architects, and network engineers is committed to delivering high-quality, bug-free solutions on time. We empower enterprises to connect with their customers seamlessly across web, desktop, and mobile platforms using our cutting-edge VoIP solutions. 💼 Role Description We are looking for a Sales Specialist / Business Development Executive to join our growing team full-time at our Noida office . The ideal candidate will: Engage with international clients Identify and pursue new business opportunities Manage customer interactions and ensure satisfaction Handle online bidding on platforms like Upwork, Freelancer, Clutch, LinkedIn Support proposal drafting, client communication, and CRM updates Collaborate with technical teams to understand project scope Provide training and mentorship to junior team members as needed ✅ What We’re Looking For: 1+ year experience in IT Sales , Online Bidding , or Client Acquisition Familiarity with Upwork, Freelancer, LinkedIn, Clutch platforms Strong written & verbal business communication skills Experience crafting proposals and closing deals Basic understanding of Web/App Development , SaaS , AI , or Digital Transformation A proactive, self-motivated attitude with organizational skills Experience in the VoIP/telecom industry is a plus 🎓 Qualifications: Bachelor’s degree in Business, Marketing, Computer Science , or a related field Strong communication and customer service skills Proven experience in Sales and Sales Pipeline Management Ability to train and mentor new hires Time management and team collaboration abilities 🎁 Perks & Benefits: Career growth in a rapidly expanding tech company Mentorship from industry experts Performance-based bonuses & incentives Exposure to international clients & markets Remote/hybrid work flexibility (role-dependent) 📩 Interested or know someone who’d be a great fit? Apply now and be a part of our journey! #Hiring #SalesJobs #VoIP #OnlineBidding #BusinessDevelopment #UpworkJobs #NoidaJobs #RemoteJobs #TechSales #DigitalTransformation #GventureTech Show more Show less

Job Responsibilities Hands on experience in Juniper and Fortinet devices. Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Should support or maintain the customer's or the client's network and other in-house servers and should be able to configure it when needed. Monitor the performance of the network i.e, check its availability and utilization of the network and also it's latency Deliver more efficiency in their work by regularly testing for weaknesses and improve on that. Handle the VOIP system and upgrade whenever necessary. Planning, engineering, and monitoring the security arrangements for the protection of the network systems. Identifying, monitoring, and defining the requirements of the overall security of the system. Creating different ways to solve the existing threats and security issues. Configuring and implementing intrusion detection systems and firewalls Testing and checking the system for weaknesses in software and hardware. Maintaining firewalls, virtual private networks, web protocols, and email security. Creating virus and threat detection systems. Configuring and installing security infrastructure devices. Investigating intrusion and hacking incidents, collecting incident responses, and carrying out forensic investigations. Determining latest technologies and processes that improve the overall security of the system. Using industry-standard analysis criteria to test the security level of the firm. Developing tracking documents to note system vulnerabilities. Reporting the security analysis and monitoring findings. Supervising the configuration and installation of new software and hardware. Implementing regulatory systems in accordance with IT security. Informing the company about the security incidents as soon as possible. Modifying the technical, legal, and regulatory aspects of the system security. Defining and maintaining security policies. Occasionally replacing the security system protocol and architecture Education / Qualifications A skillful, dynamic and multitalented person having required certifications in Networking and hardware engineering. End to end IT Networking administration (WAN & LAN) Antivirus Management Maintaining and administering computer networks and related computing environments Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks Designing, configuring and testing networking software, computer hardware, and operating system software.

Job Summary We are looking for a dedicated and knowledgeable IT Support Administrator to manage and support our internal technology infrastructure, ensuring seamless operations across networks, devices, applications, and user environments. The ideal candidate will serve as the first point of contact for technical support, manage IT systems, and contribute to the maintenance, monitoring, and improvement of IT operations. Key Responsibilities End-User Support: Provide Tier 1 & Tier 2 technical support to users for hardware, software, networking, and systems issues. Respond to service requests and incidents through a ticketing system (e.g., JIRA, ServiceNow, Zendesk). Troubleshoot issues related to Windows/Mac OS, printers, mobile devices, and office equipment. Set up and configure laptops, desktops, VoIP phones, and other peripherals. Assist in onboarding/offboarding users including account setup, hardware provisioning, and access permissions. System & Network Administration Monitor and maintain local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connectivity. Administer Active Directory, Group Policies, DNS, DHCP, and other Windows Server services. Manage Office 365 / Microsoft 365, Google Workspace, or other productivity platforms. Perform regular patch management, software updates, and antivirus deployments. Asset And Inventory Management Maintain and update IT asset inventory for hardware and software licenses. Coordinate with vendors for equipment procurement, warranty claims, and service requests. Security & Compliance Ensure data security best practices, including user permission audits, endpoint protection, and secure backups. Enforce IT policies for passwords, access control, device usage, and acceptable use. Participate in audits and compliance checks (ISO, SOC, HIPAA, etc., if applicable). Documentation & Process Improvement Create and maintain user guides, knowledge base articles, and standard operating procedures (SOPs). Identify and propose improvements to support processes and IT infrastructure. Required Qualifications Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of experience in IT support or system administration. Proficiency with Windows and Mac operating systems, Microsoft 365, and standard desktop applications. Experience with Active Directory, DNS, DHCP, Group Policies, and remote support tools. Knowledge of networking fundamentals (TCP/IP, DHCP, VPN, firewalls). Strong troubleshooting skills and ability to diagnose both hardware and software issues. Preferred Qualifications Certifications such as CompTIA A+, Network+, Microsoft Certified (MCP, MCSA), ITIL, or Cisco CCNA. Experience with ticketing systems (JIRA, ServiceNow) and remote management tools (TeamViewer, AnyDesk). Exposure to cloud-based environments (Azure AD, AWS, Google Workspace). Familiarity with mobile device management (MDM) tools such as Intune or JAMF. Understanding of cybersecurity principles and endpoint protection solutions. Soft Skills Strong communication and interpersonal skills. Excellent time management and ability to handle multiple priorities. Customer-focused attitude with a sense of urgency. Team player with a proactive and analytical mindset. (ref:hirist.tech) Show more Show less

Skills: ITSM, Cisco Certified, VMWare ESXi, Remote Troubleshooting, Network Monitoring, Microsoft server, Solarwinds, Patch Management, JOB TITLE: Technical Support Engineer JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: ITIL EXPERIENCE: 3-5 years of experience in Monitoring REPORTING TO: SDM - NOC Responsibilities (includes All Tasks) Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams Understanding and report preparation based on the customer requirement. Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitoring Windows server backup and inform in case of any failures. OS and Patch Management knowledge & understanding Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues, outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts Technical Skills /Competencies MANDATORY Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) Knowledge of monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. Knowledge of Microsoft server OS and Network Devices Excellent written, verbal and interpersonal skills Soft Skills MANDATORY Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers Show more Show less

Job Description: Support hours 24x7 Work Environment with Predominantly US Business Hours Roles and Responsibilities Acting as a Lead Tier 2.5 for Tier 2 engineer for AT&T Business Network Solution Team. Prioritizing and analyzing the alerts and events in the network monitoring tool. Advance technical knowledge of troubleshooting, configuration & maintenance of complex network infrastructure (Wired and Wireless). Hands on experience of Network Performance Monitoring Tools and Dashboards like Meraki, Aruba, Ruckus, ServiceNow, Salesforce etc. while leveraging tools used for packet capture and monitoring performance metrics. Clear understanding on how to troubleshoot issues and configure network devices (switches, routers, virtual machines and cloud-based applications Knowledge of Aruba, Cisco, Ruckus wireless controller, access point & switches. Proficient knowledge of performing Incident Triage while acting as a lead of first responders of a service desk supporting AT&T Strategic Network Services Prioritizing incoming incidents based on severity and impact, while implementing quick actionable solutions to resolve incidents or provide a next plan of action. Knowledge of different types of Transport / Circuits – Ethernet, VPN, Broadband, Fiber based Internet, LTE and 5G and be able to troubleshoot transport issues. Managing and expediting the process of service restoral and break/fix functions scope includes (Analyze and escalate issues, case handling, providing timely updates, as well as prompt handing critical customer escalations) Engaging right work group for software or hardware resources when first touch solution is unavailable or there is degradation in performance impacting business. Knowledge of Monitoring Platforms, Data Capture Technologies and capabilities to quickly analyze, identify reported problems and provide corrective action plan. Interfacing with higher tier support teams and service management teams to address customer issues and provide corrective service improvement plans. Ability to lead and contribute technically over complex troubleshooting calls Ticket Management:- Knowledge of ServiceNow Ticketing Platform and Salesforce Database. Comfortable to lead and work with internal support groups and recommend diagnostic tests based on degree of service impairment. Updating ticketing systems and tools documenting incident chronology Managing, leading and facilitating access providers and associated escalations Negotiate and coordinate with other support centers (i.e. internal and external organizations and AT&T business partners) for sectionalization and formulation of testing plans, while providing end to end support towards agreed deliverables. Escalating tickets according to process based on the established intervals. Understanding on MS Teams platform, handling of VOIP calls and Chat support Knowledge And Skills Required To Perform The Role Technical Skills: - Minimum 3-5 years of relevant experience in IT service industry working as a lead on telecommunications & managed network infrastructure solutions. No less than 3 years of working experience, preferably on a customer services interfacing role with exposure to client handing and process management roles. No less than 2-3 years of hands-on experience on Networking / IT infrastructure as an engineer on WAN, LAN, Wireless, Cloud based Wireless Access Points, Network Servers and understanding of handing a NOC model of Network Incident Handling etc) Proficient understanding and knowledge on troubleshooting Aruba, Meraki, Ruckus, AP, switches and SIM based Routers / Modems (LTE / 5G) Excellent knowledge of WAN, LAN and Wireless Technologies and manage services within an IT operation Organization. Clear understanding of Network protocols, Routing, Switching, Wired & Wireless Technologies, Access Points, WAN Circuits, Call managers, Secure Internet Gateways etc and Strong understanding of IPV4 and IPV6 networks are required. Excellent knowledge of performing remote troubleshooting of network appliances, deployment and replacement of hardware devices, vendor management practices, maintenance of Ruckus, Aruba, Meraki devices and overall knowledge of handling cloud-based network monitoring tools /applications Hands on knowledge of RADIUS Services & Cloud based Wireless controllers. Excellent technical coordination skills and knowledge of vendor management for network hardware equipment, cloud based virtual servers, wireless controllers and skills for effective management of ISP's and other network service providers. Professional Skills:- Excellent communication skills (verbal & written, technical & interpersonal) . Excellent voice over IP tele conference handing skills and telephone etiquette. Excellent problem-solving skills, ability to work and lead team under pressure. Professionalism at all times and ability to demonstrate positive attitude. Highly skilled in the use of PC systems and Microsoft applications Drive, enthusiasm, initiative, commitment and self-motivation. Resourcefulness and flexibility. Ability to work well in a team. Years of Experience 5+yrs Education BE/B.TECH + CCNC / CMA / ACSA/ ACA / ACMA / ACMP Certified Weekly Hours: 40 Time Type: Regular Location: Bangalore, Karnataka, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. JobCategory:CallCenter Show more Show less

Deadline for applications is 23/06/2025: at 12.00 hours (midday, Brussels time). WE ARE The European External Action Service (EEAS) is the EU's diplomatic service. The EEAS supports the High Representative in the exercise of her mandate to conduct and implement an effective and coherent Union’s Common Foreign and Security Policy (CFSP), to represent the EU and to chair the Foreign Affairs Council. It also supports the High Representative in her capacity as Vice-President of the Commission with regard to her responsibilities within the Commission in the external relations field, including the coordination of other aspects of the EU's external action. The EEAS works in close cooperation with the EU Member States, the General Secretariat of the Council, the services of the Commission and the Secretariat General of the European Parliament. The EU currently has 145 Delegations, 9 of which are to international organisations. In all, 6000 staff are currently serving in these Delegations. The Delegations are placed under the authority of the High Representative of the Union for Foreign Affairs and Security Policy, who is also Vice President of the European Commission. The work of a Delegation varies from country to country but, in general, covers political matters, press and information, trade, aid management and the external aspects of internal EU policies. The main mission of the Digital Solutions Division is to assist the European External Action Service and the worldwide network of EU Delegations in achieving its strategic objectives by supporting administrative and core business processes with modern Information and Communication Technology tools. The unit is composed of 50 officials and more than 200 experts and is organised in four sections: Management, IT Operations, Services and Security. WE PROPOSE The position of Regional IT Officer (RITO), contract agent FG III as per article 3a of the Conditions of Employment of Other Servants of the European Union (hereafter, the “CEOS”). PLACE OF EMPLOYMENT City, COUNTRY: Addis Ababa, ETHIOPIA LCA: 35% POST AVAILABLE: immediately LEGAL BASIS The vacancy is to be filled in accordance with the conditions foreseen in the relevant provisions of the CEOS[1], in particular Article 82 thereof. Subject to having passed the CAST[2] exam, the successful candidate will be offered a contract agent position (Function Group III), as per Article 3a of the Conditions of Employment of Other Servants of the European Union (CEOS), on the basis of a contract with an initial duration of 3 years. This contract may be renewed not more than once for a fixed period of not more than 5 years. Any further renewal shall be for an indefinite period.[3] WE LOOK FOR Under the authority of the Head of Delegation (HOD) and under the direct responsibility of the Head of Administration (HOA), and the direct instructions of the Digital Solutions Division EEAS.RM.SCS.5, the RITO will be responsible for the day-to-day running of the IT infrastructure and IT support of the users of the Delegation and other Delegations in the region. The Main Tasks To Be Executed Are End-User Support Provide level 1 to level 3 IT support to staff in the assigned Delegations and (if applicable) support and supervise local IT staff. Ensure defined processes are well followed by the IT staff (proper use of ITSM tools). Responsible for normal/expected IT operations for users, with minimal business impact and according to the urgency of the incident. Ensure the proper registration, by using the ticketing tool, all IT incidents and service requests reported to the IT Officer, whenever unable to provide a solution, escalate to the appropriate higher level of support. Ensure, follow-up, implement solutions, and in general, participate in the Incident and Request Fulfillment processes actively. Resolve incidents or service requests, both rapidly and in a satisfactory way (through either a permanent fix or a temporary workaround). Maximise the number of tickets resolved without 2nd/3rd level intervention. Assist, if requested, in the configuration of the PABX (Private Automatic Branch Exchange) system and assist with telephone handsets (change of name, hunt group, voicemail) and in using the telephone system. To monitor the ICT status of the Delegation using the provided monitoring tools: SolarWinds, McAfee reports, SCCM patching reports, etc. ICT infrastructure management Ensure the implementation and perform daily operations of the server infrastructure, their maintenance, upgrades, updates, backups, restores, capacity planning, security and audit, incident and problem management. Manage shared resources (disks, printers); assign rights to users; create and maintain necessary automation scripts. Manage the internal LAN, the IP address allocation and other network equipment. In general, take the necessary measures to ensure a high level of quality and availability in the ICT infrastructure. Monitor closely the status of the IT infrastructure and react properly to incidents and outages. Install and manage the Wifi infrastructure of the Delegations. ICT equipment management Deploy the new PC/Laptops Reference configurations, software updates, etc. via the provided tools and procedures (SCCM) in coordination with HQ support and local IT Support. Manage the stock of laptops for staff members going on missions – recuperation and clean-up of laptops when returned after the missions. ICT security management Apply the security policies decided by the Headquarter and propose additional measures if necessary. Manage whenever necessary the accounts, keeping updated the different directories. Ensure that all precautions are taken concerning sensitive information. In general, implement the necessary measures to keep a high level of IT security in the office. ICT advice and management Organise and/or attend meetings on day-to-day matters related with the IT operation, participate in discussions, assessing the impact of changes and make recommendations. Assist the Head of Administration with budget related expenditure estimates, in the preparation, maintaining of office budgets and servicing costs. Assist in the negotiation with suppliers, associated agencies with regard to equipment, cabling, access to Internet etc. Maintain necessary budgetary control records. Prepare a quarterly activity report. Ensure business continuity by remotely managing the ICT infrastructure during absences or missions of other RITOs for the Delegations. Perform missions to Delegations within the region or exceptionally on demand to other regions. Participate in one or more “Centres of Expertise” (COE), according to own expertise on specific IT fields, and provide effective level 1 to 3 IT support to all Delegations. In parallel, participate in global IT projects, related to own expertise, as requested by EEAS RM.SCS.5. Optionally and when requested by EEAS RM.SCS.5, act as "Service Owner" i.e. responsible for the delivery of specific IT services, at global scale. Eligibility criteria [4] According To The Conditions Set Out In Article 82 Of The CEOS And In Article 2 Of The Commission Decision C(2017) 6760 Final[5], Which Is Applicable To The EEAS By Virtue Of The Decision ADMIN(2018) 4 Of The High Representative[6], In Order To Be Eligible For This Post Of Contract Agent FG III, Candidates Must have passed a valid EPSO CAST in FG III; or be registered in the EPSO Permanent CAST for FG III (https://epso.europa.eu/en/job-opportunities/open-for-application). In the latter case, while the registration will render the candidate eligible for the selection procedure, the recruitment of a candidate on this vacant post will be subject to his/her successfully passing the CAST exam; meet the minimum qualifications for engagement as contract agent FG III: (i) Have a level of post-secondary education attested by a diploma; or (ii) a level of secondary education attested by a diploma giving access to post-secondary education, and appropriate professional experience of at least three years; or (iii) where justified in the interest of the service, professional training or professional experience of an equivalent level (related to the nature of the tasks and qualifications indicated in the job description). have the capacity to work in languages of CFSP and external relations (English and French) necessary for the performance of their duties; be a national of one of the Member States of the EU and enjoy full rights as a citizen. Selection criteria Proven Experience In The Following Areas End-user support in front and back office – including ITIL processes. Installation and maintenance of datacentre infrastructure. Knowledge and management of Microsoft OS for endpoints and servers, virtualisation and storage (VMWARE and/or HyperV). Installation and maintenance of enterprise networks (LAN, router, firewalls, wifi, fibre and coper cabling, VOIP technologies, telephony, videoconferencing…). Configuration, maintenance, patching and support of workplace equipment (laptops, desktops, printers, smartphone, tablets) in a large environment including software distribution and (remote) support. General Skills And Competencies Candidates should demonstrate (and will be evaluated on): being service minded; strong communication skills – capacity to translate complex technical matters into “user language”; a sense of initiative, autonomy and hands-on approach; very good organisational skills; capacity to assure quality, speed and accuracy in performing complex tasks in a multicultural environment. Furthermore Experience in handling secure communications and classified information; Knowledge of IT tools used in EU institutions (ARES, MIPS, Sysper2, Syslog, etc.); Experience of working in a team in multi-disciplinary and multi-cultural environment will be considered as assets. Working languages Fluent in English (written and orally); Knowledge of French and other EU languages, and knowledge of the language(s) of the country of the Delegation will be considered an asset. POSTING POLICY EEAS career development policy places the need for staff to develop a mix of competences at its core, e.g. working in various fields of expertise and responsibilities in the course of a person's career, including postings at Headquarters and Delegations. Contract staff in Delegations is usually posted for 2, 3, 4 or 6 years in a given EU Delegation. Call for interest to apply for postponement or early mobility will be launched annually prior to the publication of the mobility exercise. Staff are reminded that extension and early mobility are not a right. Contract staff assigned to a post where the living conditions allowance (LCA) determined in accordance with Article 10 of Annex X to the Staff Regulations of Officials of the EU (SR) is 30% or 35% may participate in the mobility exercise after 4 years . Contract staff assigned to a post where the LCA is 40% may participate in the mobility exercise after 3 years . Contract staff assigned to a non-family post may participate in the mobility exercise after 2 years . For candidates currently posted in compound-confined, non-family posting, please refer to Article 6, point 2(g) of the Decision ADMIN(2021) 221. Within the mobility exercise, contract staff may be temporarily assigned to the EEAS Headquarters in Brussels; such assignment shall remain exceptional and depends on the availability of posts. The assignment shall be for no less than two years, unless a derogation is granted by the Head of the Division RM.BHR.3 ‘Selection and Recruitment’ in the interest of the service. The assignment shall be for no more than four years, in accordance with Article 118 of the CEOS and Article 3 of Annex X to the SR. The member of contract staff temporarily assigned to the EEAS Headquarters shall be included in the mobility exercise in time to be reassigned to a Union Delegation before he/she reaches the maximum period of 4 years. Candidates currently in the EEAS Headquarters are expected to have served at least three years in the Headquarters by the expected time of posting in Delegation. Derogation to this rule may only be granted by the competent Authority Authorised to Conclude Contracts of Employment (AACC) in the interest of the service. External candidates may also apply to any vacancy position published for posts in Delegations. It is in the interest of the service to ensure that staff members in Delegations are able to complete full postings before reaching the age of retirement. Before taking any final decisions on nominations, the competent AACC will ensure on a case-by-case basis, in accordance with the SR and CEOS, that the successful candidates will indeed be able to complete the relevant full posting for the post for which they are selected. As stated in Article 6(2)(a) of the Decision ADMIN(2020) 35, applications from candidates not fulfilling this requirement will be examined by the AACC for exceptional and justified reasons and in the interest of the service. CONDITIONS OF RECRUITMENT AND EMPLOYMENT CONFLICT OF INTEREST AND SECURITY RISKS As a matter of policy, applications of individuals who have the dual nationality of the host country or whose family member has the nationality of the host country will be considered eligible for a posting in that host country only as a positive result of a case-by-case assessment. In that regard, the EEAS examines if there could be a conflict of interest and a risk of a possible refusal by the host country to grant diplomatic immunity to the staff member and or his/her partner and/or family, as well as possible security risks. In this context, candidates shall fill in with their application a declaration of potential conflict of interest (see the annex to this vacancy notice). PERSONNEL SECURITY CLEARANCE The requested level of security clearance for this post is: SECRET UE/EU SECRET. A description of the EU classified information levels is available under Article 2 of Annex A of the Decision ADMIN(2023) 18 on the security rules of the EEAS[7]. The selected candidate should hold, or be in the position to obtain, a valid Personnel Security Clearance (PSC)[8] issued by the competent authority of the Member State concerned. Candidates who do not already have a valid PSC will be required to go through the security clearance vetting procedure of their Member State to obtain this clearance in accordance with national laws and regulations and with the procedure laid down in the Decision ADMIN(2019) 7 of the Director General for Budget and Administration of the EEAS on Security Clearance Requirements and Procedures for the EEAS[9] and in Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS. Until the PSC is issued by the competent authority of the Member State concerned, the selected candidate will not be authorised to access EUCI at the level of CONFIDENTIEL UE/EU CONFIDENTIAL or above, or to participate in any meetings or workflow where EUCI is processed. Please note that the necessary procedure for obtaining a PSC can be initiated on request of the employer only, and not by the individual candidate. In case of failure to obtain or renew the required PSC, the AACC may take the appropriate measures in accordance with Article 3(3) of the Decision ADMIN(2019) 7. MEDICAL CLEARANCE The signature of the contract will be subject to prior favourable opinion of the Medical Service . On that occasion, the candidate should indicate any serious health problems or requirements for specialised medical treatment for themselves and/or for the individuals who will accompany them. If staff members withhold such information they will not benefit from a reimbursement by the institution of certain costs, e.g. expenses relating to medical evacuation, or to a return to Headquarters in the case of early mobility. Prior to recruitment, the successful candidate will be contacted by our services in order to fulfil the relevant medical requirements for the post as appropriate, including a psychological assessment which the AACC reserves the right to request. Other Candidates are deemed to be fully aware of the provisions of Annex X to the Staff Regulations, which applies to staff serving in Delegations located outside the EU, regarding their rights and obligations (i.e. leave entitlements, allowances, reimbursement of expenses, social security benefits). Candidates are deemed to be fully aware of the local living conditions , including inter alia information concerning security, health care, education, social acceptance of sexual orientation, employment opportunities for spouses and the accommodation provided (Annex X to the SR, Article 5 or 23), before applying. Candidates are strongly encouraged to consult the relevant Country Post reports which are available from the Division RM.01 ‘Coordination’: RM-01-COORDINATION@eeas.europa.eu All postings will in principle be aligned with the mobility cycle and have the 31 August of a given year as end date. Successful candidates shall participate in all compulsory pre-posting training . All posts in an EU Delegation require the successful completion of BASE, a security e-learning. The ‘Hostile Environment Awareness Training’ (HEAT) is compulsory before taking up duty/going on mission in some countries. The EEAS will provide the selected candidate with that possibility in case she or he has not yet followed the training. EQUAL OPPORTUNITIES The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential. Candidates with disabilities are invited to contact the Functional mailbox CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedure in equality of opportunities with other candidates. If a candidate with a disability is selected for a vacant post, the EEAS is committed to providing reasonable accommodation in accordance with Art 1d(4) of the SR. APPLICATION AND SELECTION PROCEDURE [10] The Procedure Will Take Place In Three Steps Application Before submitting their application, candidates should carefully check whether they meet all the eligibility criteria in order to avoid automatic exclusion from the selection procedure. Equally, candidates are deemed to be fully aware of the local living conditions, including information concerning the accommodation, before applying. Individual post reports are available from the Division RM.01 ‘Coordination’: RM-01-COORDINATION@eeas.europa.eu Candidates should also ensure that they are fully aware of the relevant security provisions; Personal Security Clearance at the level SECRET UE/EU SECRET is requested in all EU Delegations. Successful candidates will be required to undergo security vetting if they do not already hold security clearance to the appropriate level in accordance with the EEAS relevant security provisions (for more information, see Section “Personal Security Clearance” below). During the application procedure, candidates are required to send the following documents: an up-to-date Curriculum Vitae (preferably using the Europass CV format), in either English or French, indicating clearly your EPSO CAST number; a letter of motivation (maximum 2 pages), in either English or French; declaration of potential conflict of interest (annexed to this vacancy note). Applications should be submitted to the EEAS Digital Solutions Division, RM.SCS.5, at the following email address: RM-SCS-5-HR@eeas.europa.eu Deadline for applications is 23/06/2025: at 12.00 hours (midday, Brussels time) . Candidates are strongly advised to submit their application as early as possible. Late applications will not be accepted. For correspondence concerning the selection procedure, please use the following email address: CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu Pre-selection The selection panel will make a pre-selection on the basis of the qualifications and the professional experience described in the CV and motivation letter, and will produce a shortlist of eligible candidates who best meet the selection criteria for the post. Please note that only shortlisted candidates will be informed about the outcome of the pre-selection phase. Selection The candidates who have been preselected will be invited for an interview by a selection panel. The selection panel may decide, in addition to the interview, to organise written tests, either for all pre-selected candidates or to the best ranked ones. The content of such written tests will be defined by the selection panel and may include, but not be limited to, multiple choice questions, open questions and/or topics for a short essay. Pre-selected candidates without a valid CAST shall be invited to sit the CAST exam before or after the interview stage (in accordance with the eligibility criteria set out above). The panel will recommend a shortlist of candidates for a final decision by the AACC. The AACC may decide to interview the candidates on the final shortlist before taking this decision. It is recalled that the selection procedure may be terminated at any stage in the interest of the service. In the interest of the service, the AACC may also establish a reserve list of candidates. These candidates shall be informed that the reserve list shall remain valid for a period of one year from when it is established and that it may be used to fill an equivalent post in the EEAS having the same job profile. ADDRESS FOR INQUIRIES CONTRACTAGENTS-DELEGATIONS@eeas.europa.eu [1] The Text Of The Staff Regulations Of Officials Of The EU And The CEOS Is Accessible At The Following Link https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1570023902133&uri=CELEX:01962R0031-20190101 [2] Contract Agent Selection Tool. [3] In accordance with Article 85(1) of the CEOS. [4] All the eligibility criteria must be met on the closing date for applications to this post. [5] Commission Decision C(2017) 6760 final of 16 October 2017 on the general provisions for implementing Article 79(2) of the CEOS, governing the conditions of employment of contract staff employed by the Commission under the terms of Articles 3a and 3b. [6] Decision ADMIN(2018) 4 of the High Representative of the Union for Foreign Affairs and Security Policy of 12 March 2018 amending Annex I of the Decision of the High Representative PROC HR(2011) 013 on General Implementing Provisions for giving effect to the Staff Regulations and to the Conditions of Employment of Other Servants. [7] OJ C 263, 26 July 2023, p.16. [8] The ‘Personnel Security Clearance’ is defined under point 2 of Annex A I of the Decision ADMIN(2023) 18 on the security rules of the EEAS as “a statement by a competent authority of a Member State which is made following completion of a security investigation conducted by the competent authorities of a Member State and which certifies that an individual may, provided his ‘need-to-know’ has been determined, be granted access to EUCI up to a specified level (CONFIDENTIEL UE/EU CONFIDENTIAL or above) until a specified date; the individual thus described is said to be ‘security cleared’.” [9] Decision ADMIN(2019) 7 of the Director General for Budget and Administration of the EEAS of 8 March 2019 on Security Clearance Requirements and Procedures for the EEAS. [10] Your personal data will be processed in accordance with Regulation (EU) 2018/1725, as implemented by the Decision ADMIN(2019) 8 of the High Representative of the Union for Foreign Affairs and Security Policy on implementing rules relating to the protection of personal data by the EEAS and the application of Regulation. The privacy statement is available on the Europa website (https://www.eeas.europa.eu/eeas/eeas-privacy-statement-data-protection-notice-purpose-processing-personal-data-related-public_en) and on the EEAS Intranet (https://intranet.eeas.europa.eu/page/eeas-work/data-protection/privacy-statements-dp-notices). Show more Show less

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About The Role We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities For This Position Include To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements Include The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The Key Competencies For This Position Include Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work Hours The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Job Summary: We are seeking a dynamic and results-driven Product Manager with 35 years of experience, specifically in the Telephony or VoIP industry, to lead the development and enhancement of our communication products. The ideal candidate will be responsible for driving product vision, roadmap, execution, and go-to-market strategies, ensuring alignment with business goals and customer needs. Key Responsibilities: Define and own the product roadmap for telephony and voice communication solutions. Collaborate with cross-functional teams including engineering, sales, marketing, and customer success to deliver high-impact features. Gather and prioritize product requirements through market research, competitive analysis, and customer feedback. Work closely with technical teams to translate business requirements into clear product specifications. Lead the product lifecycle from ideation to launch, ensuring timely delivery and quality. Monitor product performance metrics and make data-driven decisions to improve product usability and customer satisfaction. Serve as a subject matter expert in telephony systems, VoIP, SIP, PBX, or related technologies. Identify opportunities for innovation and differentiation in the telephony product space. Required Skills and Experience: 3-5 years of product management experience in the Telephony / VoIP / Communication technology domain. Strong understanding of telecommunication protocols and services (e.g., SIP, PBX, IVR, Asterisk, FreeSWITCH, WebRTC, etc.). Proven experience in developing B2B SaaS or cloud communication products. Excellent project management, analytical, and problem-solving skills. Strong communication and stakeholder management abilities. Ability to work in a fast-paced, agile environment with cross-functional teams. Preferred Qualifications: Bachelor's degree in Engineering, Computer Science, or related field (MBA is a plus). Experience with cloud telephony platforms or CPaaS providers. Understanding of user experience (UX) principles and tools. Familiarity with Agile/Scrum methodologies.

Role & responsibilities Administer and maintain LAN/WAN networks, including Cisco routers, switches, firewalls, and wireless controllers. Manage and configure firewalls (SOPHOS, Cisco, etc.) to ensure network security and compliance. Handle installation, configuration, and troubleshooting of hardware (servers, desktops, printers, etc.) and software across the organization. Oversee administration of Active Directory, DNS, DHCP, VPNs, and VoIP systems. Manage cloud infrastructure including AWS, Azure, or GCP for hosting, backup, and disaster recovery. Maintain virtualization platforms like VMware and Hyper-V to support virtual environments. Monitor system performance, perform routine audits and backups, and ensure high availability of IT services. Coordinate with vendors and service providers for hardware/software support and procurement. Ensure adherence to IT security protocols, access control, and data protection standards. Provide technical support to internal users and ensure timely resolution of IT issues. Preferred candidate profile Bachelors degree in Information Technology, Computer Science, or related field. Minimum 7 years of hands-on experience in IT administration and network engineering. Proficient in managing Cisco infrastructure, including routers, switches, firewalls, and wireless controllers. Strong knowledge of firewall technologies (SOPHOS, Cisco ASA, etc.). Expertise in cloud platforms (AWS, Azure, GCP) and virtual environments (VMware, Hyper-V). Strong troubleshooting and diagnostic skills for both hardware and software issues. Experience in administering and securing Active Directory, DNS, DHCP, VPNs, and VoIP systems.

Location(s): Plot #3, Sector 125, North Campus, Uttar Pradesh, Noida, 201301, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Posting Title UCC Technical Support Analyst City Global Regular/Temporary Regular Line of Business Technical Service Group About the role: We are seeking a highly motivated and skilled Unified Communications & Collaboration (UCC) Support Engineer to join our dynamic team. In this fast-paced environment, you will be instrumental in providing exceptional technical support for our meeting rooms and production-style events, ensuring seamless communication and collaboration experiences for our internal teams, executive leadership, and external partners. You will be responsible for the setup, maintenance, and troubleshooting of a range of cutting-edge UCC technologies, playing a vital role in the success of critical business events. This role requires a proactive individual with strong technical acumen, excellent customer service skills, and the ability to thrive under pressure. Functional Responsibilities for this position include: To provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of electronic communication systems such as video conferencing, meeting room support, event support, and control systems. Diagnose faults accurately and operate all aspects of audio visual, video conference, display, and presentation technologies safely and correctly. Ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance. To ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, the role involves adhering to defined service level agreements while collaborating closely with other front-of-house services. Maintain the general tidiness, cable management, safety, and order of the service area and meeting rooms, ensuring the highest room standards at all times. Diagnose and remedy faults and problems with AV, VC, and TP systems accurately and swiftly. Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company. Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Facilitating problem-solving and collaboration, meeting with internal partners, and gathering feedback. Accurately connecting and configuring all AV components to ensure seamless operation, including power, video, audio, and network connections. Accurately following ITIL process and procedure guidelines for managing workload Role Requirements include: The (UCC) Support Engineer role is highly responsive and requires a proactive individual with strong technical and customer service skills. In addition to the core responsibilities, the role also involves the following: Equipment Moves and Physical Setups for Events: The role also has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction. Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance. Event Support: The team will assist in the planning, coordination, and execution of various events, ensuring seamless operations and exceptional attendee experiences. Providing immediate technical support during events, proactively identifying and rectifying any AV malfunctions or user issues. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience. Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies. The key competencies for this position include: Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates. Collaborate with Information Security to implement security architectures that protect data beyond company network boundaries. Demonstrate initiative and accountability in resolving day-to-day challenges and consistently improving the production environment. Prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents. Identify, test, reproduce, report, and collaborate with engineers to resolve bugs and verify fixes. Implement and configure back-end technology for conference rooms and A/V setups. Understand workflows for client-side provisioning processes such as network, firewall, and Active Directory requests. Qualifications/Skills: (Required minimum education and work experience for this position): An associate degree or equivalent experience in a relevant field, with 2-4 years of experience in Audio Visual Support or a related discipline. Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Ability to work both independently and collaboratively within a team in a fast-paced environment with demanding timelines. Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron. Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration. Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment. Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting. Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms. Experience supporting live production events, including managing audio, video, and camera systems. Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. Desirable Skills: Familiarity with remote management and monitoring tools for UCC systems. Basic understanding of video switching and routing concepts. Any relevant certifications in AV or UCC technologies (e.g., Crestron, Biamp, Microsoft). Experience with ServiceNow is advantageous. Possess experience with Communication Hub and/or SaaS environments. General knowledge of DNS, Active Directory, SCIM provisioning, authentication protocols, and SAML response with network troubleshooting related to UCC devices. Understanding of SSO (OKTA) and VPN split tunneling. Work hours: The position requires 40 hours of work per week, from Monday to Friday. Onsite support hours are from 08:00 to 18:00. Occasionally, a late shift may be necessary, and flexibility to work additional hours outside of the standard work schedule to support events or critical issues, including weekends, which are required to meet business needs. There may also be occasional travel requirements. Perform all other duties and responsibilities as required by the immediate manager/supervisor. Department/Team With 400 employees and 800 contractors worldwide, Moody's TSG is the largest department of Moody's Shared Services. It provides end-to-end technology solutions for Moody's Investors Service and Moody's Shared Services, as well as infrastructure for Moody's Analytics. The development and ongoing support of key ratings and enterprise systems ensure the company's premier standing among credit rating agencies and enable its evolution among regulatory and business demands. TSG continuously seeks talented individuals to drive the execution of its technology roadmap, which offers exciting career opportunities in program management, business analysis, enterprise architecture, software development, quality assurance, IT risk management, vendor management, technology operations, and service management. Working at Moody's Our views matter. So will yours. Further information about "working at Moody's" is available at our Careers Page at www.moodys.com EEO Policy Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected by law. Securities Trading Policy (STP) MIS and MSS Candidates are asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary. Show more Show less

Job Title: Lead Network Engineer - SD WAN Department: Engineering and Operations Location: Mumbai Reporting: Manager Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) Hands-on experience in MPLS, QoS and VoIP Hands-on experience for network troubleshooting in LAN/WAN environment Strong technical and subject matter expertise in at least one or more of the following specialties: Cisco GSR routers and switches like Catalyst 3560/3750/4948 Juniper MX series routers and switches EX4200 SDWAN – Silver Peak (Aruba/HP), Cisco Viptela, Fortinet Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA WAN Optimizers (Riverbed, Juniper, Citrix) Wireless Nexus Switches, VSS Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and Linux Provide comprehensive maintenance plans for change management review and approval; implement according to the plan Manage and support MPLS backbone spanning across globe RESPONSIBILITIES Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers. Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations’ Managers Work experience in a fast-paced Network Operations environment Experience in remote troubleshooting and diagnosis of network connectivity issues Work with a variety of customers and vendors (technical as well as non-technical) Communicate technical jargon to non-technical people Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues Work with Telecommunication Service Providers to resolve escalated circuit problems Perform complex changes on the network and security devices Work with hardware/software vendors to resolve problems Work in a rotating shift schedule Manage Global Operations Center shifts and exchange handoff between various shifts Manage daily work distribution for Global Operations Center Become an SME for a few priority customer accounts and be proactive to improve customer service Train and mentor juniors Participate in various Network and Security projects Participate in weekly/monthly/quarterly service review calls with customers Contribute in providing appropriate content for the weekly/monthly/quarterly service reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE EXPERIENCE Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience TECHNICAL AND OTHER SKILLS MS Office proficiency Aptitude and desire to learn advanced IP network services ITIL process awareness Show more Show less

We are looking to add an experienced Clinical Writer to our team. The person in this position must be able to independently contribute to the development of initial and update(s) of CER’s that support the applicable regulatory submission requirements for the medical device products. An experienced Clinical Analyst professional has relevant medical/life-science qualification and knowledge/direct clinical experience in the use of the device or device type in a clinical setting. The expected experience is 7 - 8 years with a minimum of 4-5 years of CER writing experience is essential. A minimum of 4-5 years of medical writing/reviewing experience is needed. The experience is expected to be current or recent (preferably within the past two years), to provide confidence in their experience considering the rapid nature of updates/changes in the regulatory landscape, the device, its functionalities and the therapy area. Preferred EducationMasters’ degree in a life science or biomedical engineering discipline preferred, or equivalent regulatory/writing experience Preferred Experience: 1. The expected experience is 7 – 8 years with minimum 4-5 years of CER writing and reviewing experience as per EU MDR (European Union Medical Device Regulation (EU) 2017/745). Significant experience writing scientific, medical/clinical, and technical content. Also, a plus would be experience with writing CERs that conform to MEDDEV 2.7/1. 2. Knowledge in the therapeutic area – specifically in the field of diagnostic radiology, interventional radiology and radiation oncology 3. Familiarity with various country specific standards and regulations for medical devices to be able to assess and provide device appropriate clinical evaluation data for registrations.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 6+ Years of hands-on experience with Microsoft Teams administration, deployment, and support. Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business. Experience with VoIP technologies, SIP protocols, and Direct Routing configurations. Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features. Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC. Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools. Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance. Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments. Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center. Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators. Support migration and adoption projects related to Teams and unified communications solutions. Ensure compliance with organizational security and privacy policies in Teams configurations. Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700). Preferred Technical And Professional Experience Familiarity with Skype for Business and hybrid deployments is a plus. Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management. Ability to troubleshoot complex issues related to voice, video, and collaboration services. Excellent communication skills and ability to work with cross-functional teams and customers. Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred. Bachelor’s degree in Computer Science, Information Technology, or related field is desirable. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Job Title: Dialer Support Executive Job Summary: We are seeking a highly skilled and proactive Dialer Support Executive to manage and support our call center dialer infrastructure. The ideal candidate should have hands-on experience with VC Dialers , managing 30 to 35 dialer stations , and a strong working knowledge of Asterisk systems . The role involves overseeing dialer operations, resolving technical issues, and ensuring smooth day-to-day functioning of the dialer system for outbound and inbound campaigns. Key Responsibilities: Dialer Operations Management: Configure, monitor, and maintain ViCi Dialer systems to ensure efficient campaign performance. Manage and support 30 to 35 dialer stations , ensuring all agents are properly logged in and operational during work hours. Generate daily, weekly, and monthly reports related to dialer performance, agent productivity, and system uptime. Technical Troubleshooting & Support: Provide level 1 and 2 technical support for all dialer-related issues in coordination with the IT team. Troubleshoot and resolve issues related to agent connectivity, dialer login failures, call routing, and campaign configurations. Ensure minimal downtime and quick resolution of dialer issues to avoid impact on business operations. Asterisk System Administration: Perform basic configurations and maintenance tasks on Asterisk-based telephony systems . Collaborate with network and VoIP engineers to manage call flows, IVR setups, and SIP trunk configurations. Collaboration and Communication: Work closely with the call center management and IT team to align dialer functions with business goals. Train team leads and supervisors on dialer usage, issue reporting, and best practices. Act as the primary point of contact for any technical concerns related to dialer systems. Required Skills & Qualifications: Minimum 1years of experience in a similar role managing VC Dialers and call center infrastructure. Proven experience managing and supporting 30 to 35 dialer stations in a live call center environment. Strong understanding of Asterisk PBX , VoIP, SIP, and related telephony protocols. Proficient in troubleshooting Windows and Linux-based dialer systems. Good communication skills and ability to work under pressure in a fast-paced environment. Bachelor’s degree or equivalent diploma in IT, Computer Science, or related field. Preferred Qualifications: Certification in Asterisk, VoIP, or similar telephony systems. Experience with predictive, progressive, and preview dialing modes. Familiarity with CRM integrations and real-time call monitoring tools. Job Location: Kudasan, Gandhinagar. Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person