1136 Voip Jobs - Page 41

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate / Process Developer, Customer Care, [Network]! Provides primary support to customers encountering problems using the products and network solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems related to network. Resolves customer concerns raised during installation, operation, and maintenance of managed client network. Documents customer information and recurring technical issues to support product quality programs and product development Responsibilities • Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket • Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues • Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry • Troubleshoots problems with networks and recommends corrective action • Attends training courses as required and stay abreast of evolving internal processes and industry developments • Works in a team environment and assist team members on various issues • Provides other ad hoc support and duties as assigned • Works in an environment with competing priorities Qualifications we seek in you! Minimum Qualifications / Skills • BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact • CCNA Trained / Certified (or Other Network certifications - Cisco, Meraki, etc.) • Strong knowledge of routing and switching technologies – EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc. • Experience on SDWAN technologies – Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00) • Performing enhanced troubleshooting in the network – Cisco, Meraki and SDWAN • Able to engage with US based ISPs to fix the issue. • Experience on network monitoring tools like PRTG, SolarWinds • Configuration of WAN/public IPs on Router, SDWAN, ASA etc. • Experience on Wireless networks – Meraki (MR series) and Cisco AIR • Experience on firewall technologies – FortiGate (80D, 100F, 200E) • Experience with Computer Telephony Integration (CTI) • Knowledge on CUCM, Cisco Jabber • Understanding of VoIP, SIP Protocols • Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX) • Experience working with BroadSoft Unified Communications systems preferred • Experience with administering a Private Branch Exchange (PBX) phone system required • Experience using a ticketing System such as Clarify, Remedy, or Footprints Preferred Qualifications/ Skills • Minimum CCNA Certified or have worked on Cisco Devices • Problem solving ability • Ability to document, track and monitor a problem/issue to a timely resolution • Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties • Automotive industry experience (desirable) • Willing to work in Night shifts (US Process) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About The Role - RoleSpecificResponsibilities: Worksextensivelywithcustomersalongwithappropriateinternalandexternalresources(e.g. Ciscoaccountteams,partners) onthe strategy/deployment/optimization ofCiscoservicesand solutions Takesleadershiproleinexecutionofdeliveryprojects Improvessolutionsandmethodsdevelopedinthefieldforusetothewiderpractice(knowledge sharing) Creates,reviewsandapproves project deliverablese.g. Designrecommendations,HighLevelDesign,LowLevelDesign,Implementation/ChangeManagementPlans Actsasafocalpointforproblemresolutionforassignedcustomerengagements.Assuresproper andquickresolutionofcomplexcustomerproblemsacrossanappropriaterangeoftechnologies. Coordinatew"ithTACtoworkonP1andP2issues. Key Skills required :- UCCE-solidhands-onexperiencerequiredonUCCEcomponentslikeICM,PG,CVP,CTI,Finesse,CUIC UCCX-KnowledgeandexposureinUCCXisaplusbutnotmandate Stronghands-onCCimplementationworkneededwithtroubleshootingcapabilities.

Skill required: Talent Acquisition - Interview & Candidate Management - Workday Recruiting Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? NA An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Recruiting Systems Adaptable and flexible Ability to perform under pressure Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Acquisition - Interview & Candidate Management - Workday Recruiting Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? NA An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Recruiting Systems Adaptable and flexible Ability to perform under pressure Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Acquisition - Interview & Candidate Management - Workday Recruiting Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? NA An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Recruiting Systems Recruitment Process Design Adaptable and flexible Ability to perform under pressure Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Acquisition - Interview & Candidate Management - Workday Recruiting Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? NA An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Recruitment Process Design Adaptable and flexible Ability to perform under pressure Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Acquisition - Interview & Candidate Management - Workday Recruiting Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? NA An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Recruiting Systems Adaptable and flexible Ability to perform under pressure Problem-solving skills NA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Acquisition - Interview & Candidate Management - Workday Recruiting Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? NA An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Recruitment Process Design Adaptable and flexible Ability to perform under pressure Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Acquisition - Interview & Candidate Management - Workday Recruiting Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? NA An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Recruiting Systems Recruitment Process Design Adaptable and flexible Ability to perform under pressure Problem-solving skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Acquisition - Interview & Candidate Management - Workday Recruiting Designation: Recruiting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? NA NA An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for? Recruiting Systems Adaptable and flexible Ability to perform under pressure Problem-solving skills NA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Hiring: Voice SME (3CX Lead Engineer) Noida We are looking for an experienced 3CX Lead Engineer to join our team! If you have expertise in 3CX VoIP solutions, advanced troubleshooting skills, and a passion for optimizing communication systems, we want to hear from you! Job Title: Voice SME (3CX Lead Engineer) Location: Noida Employment Type: Full-time Experience Level: 5+ Years Interested? Share your resume at InternalJobreferrals@in2ittech.com hashtag#Hiring hashtag#VoIP hashtag#3CX hashtag#PBX hashtag#Networking hashtag#Telephony hashtag#JobOpening

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Job Title: MERN architect with CTI Job Description Full Stack Architect with CTI. The person will be responsible for iX Hero architecture - both frontend and backend. The key focus will be CTI. Full Stack Architect will be required to drive the architecture of a critical project at Concentrix. We are looking for a person responsible for architecting a project for +500k users from Customer Experience domain. Integration with telephony platforms (CTI) will be one of most important activities. Technology stack includes MERN and Python. 12+ years of experience in product development engineering, Architecture & design, Microservices, DevOps, and Cloud. Experience with CTI integration, implementation, and troubleshooting Experience working with telephony platforms such as Cisco, Avaya, Genesys, or similar, and understanding of call handling, routing, and reporting features. Strong understanding of telephony systems, VoIP technologies, and CRM integration along with proficiency in CTI software and APIs Hands on experience with Python, MERN, REST API & SDK, SQL, NoSQL (Mongo), Git, K8s, Websockets. Well versed with design patterns, API, Microservices, etc. Experience architecting high impact, reliable, applications in a responsive design. Understanding of integration best practices, patterns, data repositories, infrastructure. Analytical mindset and ability to grasp complex topics. Proven involvement in creating or leading complex integration projects. Collaborating closely with a team of software engineers to deliver complex software solutions. Working in an agile environment with business stakeholders, product owner, solutions engineer and other software engineers to review and refine stories and execute on them using excellent engineering practices. Location: IND Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

The Senior UC Engineering Consultant s primary role will be to provide architectural and infrastructure support to the management and infrastructure team Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community The ideal candidate should possess advanced Unified Communications knowledge The position requires intermediate experience using Microsoft Office products Candidate must have good verbal and written communication skills and good customer service skills The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects Responsibilities: Work with vendors, clients, carriers, and technical staff on the implementation, optimization, and security of the Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, video infrastructure, and all other Unified Communications applications. Carry out maintenance/upgrades on all Infrastructure and endpoints. Own analysis of new technologies from start to finish. Provide support to the Video Infrastructure team lead. Carry out security review of infrastructure and applications. Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience. Document procedures and processes. Develop and maintain user guides, technical guides, project plans and any other system related documentation for the respective system. Create help files for support teams. Offer thoughts and solutions on improving current technology. Escalate issues to vendors. Provide metrics/reports for conferencing services. Ability to function in a fast-paced organization. Adhere to the design, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures. 8+ years of hands-on experience in Unified Communications, VoIP, and Collaboration tools, including Cisco products (Call Manager, Meeting Server, Expressway/VCS, TMS, Meeting Manager, Endpoints, WebEx, Jabber). Advanced Knowledge of M

As a Level 1 Customer Support Engineer you will be responsible for providing a service that meets or exceeds customer expectations regarding technical support. It is the responsibility of the Level 1 Customer Support Engineer to build client relationships through positive customer care. This is manifested by providing a customer-centric approach to this role. This role involves customer assistance, issue diagnosis and resolution, meticulous documentation, proactive communication, and efficient escalation management. Strong customer focus and effective communication skills are crucial for success in this role. This is a in house role from our Pune office reporting to the Team Lead, Customer Support. Responsibilities: Provide level 1 support to customers, while resolving basic problems. Intense work with internal and external interfaces. Provide online, email, telephone and on-site support for Enghouse Product Lines Follow up on tickets and HW replacements Coordinate weekly calls with customers. Maintain the tickets using ISM based CRM Generate and distribute reports Involvement in field activities External work interfaces: Customers, Support offices, 3rd party vendors/partners Expected challenges in this position: Work under a lot of pressure, traveling in country and abroad, working on 24x7 shift. Qualifications Experience: A degree in Engineering or MCA B. Tech in Electronics or Telecommunication or Computer Science - an advantage At least 2-3 years customer support experience preferred Solid communication skills Strong customer service approach Knowledge with the Signaling Protocols (SS#7 PRI), TDM Telephony, IP Networking, VOIP Protocols (H.323 Sip), Linux, SQL an advantage Relevant experience of 1-2 years at a global organization Knowledge of soft switches or media gateways - an advantage Willingness to Travel in country and abroad Ability to work in a team environment Knowledge of CRM systems - an advantage Self-Learning/Discipline Dedication and Diligence What we offer: Opportunity for growth and advancement Great team atmosphere Opportunity to leave your mark through the delivery of innovative ideas to the team Work for a stable and established company About Us: Enghouse Systems is a global provider of customer engagement solutions. Our innovative software and services enable businesses to effectively communicate, collaborate, and connect with their customers. With a strong commitment to technological excellence, Enghouse Systems is at the forefront of creating cutting-edge products that empower organizations to deliver exceptional customer experiences. We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. Ready to revolutionize the future with usApply now! #LI-EN8 #LI-Onsite

As a Level 1 Customer Support Engineer you will be responsible for providing a service that meets or exceeds customer expectations regarding technical support. It is the responsibility of the Level 1 Customer Support Engineer to build client relationships through positive customer care. This is manifested by providing a customer-centric approach to this role. This role involves customer assistance, issue diagnosis and resolution, meticulous documentation, proactive communication, and efficient escalation management. Strong customer focus and effective communication skills are crucial for success in this role. This is a in house role from our Pune office reporting to the Team Lead, Customer Support. Responsibilities: Provide level 1 support to customers, while resolving basic problems. Intense work with internal and external interfaces. Provide online, email, telephone and on-site support for Enghouse Product Lines Follow up on tickets and HW replacements Coordinate weekly calls with customers. Maintain the tickets using ISM based CRM Generate and distribute reports Involvement in field activities External work interfaces: Customers, Support offices, 3rd party vendors/partners Expected challenges in this position: Work under a lot of pressure, traveling in country and abroad, working on 24x7 shift. Qualifications Experience: A degree in Engineering or MCA B. Tech in Electronics or Telecommunication or Computer Science - an advantage At least 2-3 years customer support experience preferred Solid communication skills Strong customer service approach Knowledge with the Signaling Protocols (SS#7 PRI), TDM Telephony, IP Networking, VOIP Protocols (H.323 Sip), Linux, SQL an advantage Relevant experience of 1-2 years at a global organization Knowledge of soft switches or media gateways - an advantage Willingness to Travel in country and abroad Ability to work in a team environment Knowledge of CRM systems - an advantage Self-Learning/Discipline Dedication and Diligence What we offer: Opportunity for growth and advancement Great team atmosphere Opportunity to leave your mark through the delivery of innovative ideas to the team Work for a stable and established company About Us: Enghouse Systems is a global provider of customer engagement solutions. Our innovative software and services enable businesses to effectively communicate, collaborate, and connect with their customers. With a strong commitment to technological excellence, Enghouse Systems is at the forefront of creating cutting-edge products that empower organizations to deliver exceptional customer experiences. We appreciate the enthusiasm of all applicants, and while we thank you for your interest, only those selected for an interview will be contacted. Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. Ready to revolutionize the future with usApply now! #LI-EN8 #LI-Onsite

Experience: 5+ Years Location: Hyderabad Associates or Bachelor s degree in engineering or computer science (or 2 years relevant work experience along with technical certification, Microsoft). Minimum of 2 years in technical support services. 3 years Microsoft Windows Server and Active Directory administration, MCSA/MCSE preferred Comprehensive knowledge of computer hardware, network design, components and services. Strong technical knowledge of operating systems including: Windows Server, Windows 7, 8, and 10, Remote Desktop. Experience with IT NERC CIP processes or other regulatory IT processes is preferred. Experience with Hyper-V or VMWare virtualization desired. Experience with Google Business suite administration a plus. Experience with Microsoft Office 365 and/or Microsoft Azure administration a plus. Experience with SharePoint and/or SQL Server administration a plus. Experience with PBX and VoIP systems a plus. Experience with SolarWinds patch management and/or configuration management tools a plus. Training or experience with standard IT processes, such as ITIL or ISO IEC a plus Demonstrated ability to solve complex technical problems with little or no assistance. Excellent written, verbal, and interpersonal skills.

The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions. How will you make an impact? The Engineer will be responsible for troubleshooting and resolution of all incidents The Engineer will be responsible for Incident management, problem management, and change management. Have you got what it takes? Require 4-7 years experience in Technical Support in Telephony and VOIP Should have knowledge in CTI or Voice recording products Good understanding of VOICE protocols like SIP, H.323 Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways. Should have worked in PBX/ACD Good knowledge of Windows operating system Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure. Should have good troubleshooting and problem solving skills Should be willing to work in 24/7 Rotational shifts and weekends as well You will have an advantage if you also have Nice experience - advantage NICE Engage Certification preferred. CCNA and MCSE certifications preferred. AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus

Hi Everyone!!!! Open Positions in the Manager-Technical Support Role Greetings from Tekaccel! This is about an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Skill: Manager- Technical Support Experience: 10+ Years Location: Hyderabad NP: 0-30 Days Hiring Type: Permanent Operations in 24x7 Support Delivery Mandatory skills: VOIP, Contact Center, and Data Networking Experience/Skills Required: • Overall work experience of 10+ years; strong people management expertise of at least 4-5+ years in technical support management roles. • Strong Experience in managing technical support professionals. • Experience with support tools and phone systems. • Provide guidance, mentoring, training, and delegation responsibilities to team members, enabling their professional growth and development. • Demonstrate strong work ethic and advanced organizational skills; Detailed Role & Responsibilities: • Willingness to work in a 24x7 work environment. • Manage a support team to achieve business objectives, including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals. • Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. • Deliver performance reviews for all direct reports. • Manage workflows and schedules for direct reports and ensure adequate workload coverage • Deliver regular reports that provide qualitative and quantitative descriptions of business performance. • Manage key processes, including RCA analysis, case reviews, and customer feedback analysis. • Serve as a manager, mentor, knowledge resource, and critical issue point for support agents; build credibility and trust within the support group. • Work as a duty manager on rotation or as per business needs, handling customer partner concerns and priority issues. • Take up and deliver on any other responsibilities as assigned from time to time by the reporting manager/support management. Skills Desired: Technical Knowledge in VOIP, Contact Center, and Data Networking Domains (Avaya, Cisco CUCM, Genesys, Zoom, RingCentral, Cisco/Juniper/Extreme). People Management skills. Customer Handling Skills. Managing Technical = Nice to Have: Effective communication and collaboration skills. What We Offer: 1. Competitive salary and benefits package. 2. Collaborative and dynamic work environment. If interested candidates, please share your updated resume at naveen@tekaccel.com/ WhatsApp to +91 7997763537 Tekaccel Software Services India

JOB RESPONSIBILITIES Setting goals and developing plans for business and revenue growth Good Written and verbal Communication skills Researching, planning, and implementing new target market initiatives Having Experience in B2B segment and Product based industry Experience in Channel Sales Researching prospective accounts in target markets Pursuing leads and moving them through the sales cycle Developing quotes and proposals for prospective clients Setting goals for the business development team and developing strategies to meet those goals Attending conferences and industry events REQUIREMENTS A sales representative should have proven experience in business development or sales as it is a challenging role that requires business nous, marketing skills, and analytical ability. Candidates should have experience in conducting marketing research and creating actionable strategies while collaborating with teams responsible for marketing and product development. They should also have a track record of success in achieving sales targets.

Location - Remote (Part Time), Pan India, Hyderabad,ahmedabad,pune,chennai,kolkata Project Based Job Preferred candidate profile Good knowledge of VoIP domain technologies and related networking concepts Experience with WebRTC technologies Experience with cloud platforms like AWS (preferred), GCP. Experience in scripting with shell, python Experience in New PJSIP Experience with Asterisk development Experience with relational databases like MySQL. Strong analytical, problem-solving, and troubleshooting skills Experience with SIPp or any other SIP testing tools will be a plus.

Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: Skills/experience: 1-2 years of experience preferred in Professional Software Development in Areas of Audio Codecs, Audio Streaming/Playback Drivers. Audio and voice processing knowledge and basic theories. Strong background in following areas: Software development and debugging skills in C and C++,embedded development. Good understanding of computer architecture and operating system desired. Good analysis and problem solving skills. Good verbal and written communication skills Multimedia SW development experience on Windows. Strong plus if good understanding on kernel drivers and hardware programming. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field. 2+ years of academic or work experience with Programming Language such as C, C++, Java, Python, etc.

Job Title: Technical Support - Breakfix (Telecom Services) Location: USA - Remote UK Shift Job Overview: We are looking for a Tech Support - Breakfix Specialist to join our technical support team. This role focuses on troubleshooting and resolving technical issues related to telecom services and software solutions for our clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and experience handling support tickets via calls and digital channels. Key Responsibilities: Breakfix Support: Diagnose and resolve technical issues related to telecom services, software configurations, and connectivity. Ticket Management: Handle incoming and outgoing support calls while managing support tickets efficiently within SLA timelines. Troubleshooting & Resolution: Utilize logical problem-solving techniques, SQL queries, and JavaScript-based interfaces to troubleshoot system issues. Customer Assistance: Provide professional and clear guidance to clients on resolving their technical concerns. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and customer interactions. Collaboration: Work closely with internal teams ( engineering, development, and product teams ) to escalate complex issues when needed. Quality Assurance: Ensure consistent follow-up and proactive communication to improve the customer experience. Qualifications: Experience in Technical Support (Breakfix, troubleshooting, or help desk roles preferred). Strong understanding of telecom services (VoIP, PBX, SIP, network configurations, etc.). Familiarity with SQL (basic query execution and troubleshooting). Knowledge of JavaScript-based interfaces (not coding, but interpreting logical statements). Excellent phone-based customer service skills with the ability to handle support calls effectively. Ability to manage multiple support tickets while maintaining high service levels. Preferred Skills: Experience in a business solutions or telecom services environment. Exposure to CRM or ticketing systems (Zendesk, ServiceNow, Freshdesk, etc.). Understanding of network troubleshooting and basic IT infrastructure. Why Join Us? Be part of a growing company that provides cutting-edge telecom and software solutions. Work in a collaborative, problem-solving environment with a team of technical experts. Competitive salary, benefits, and opportunities for professional growth.

. Job Summary Are you passionate about cutting-edge technologies and eager to make an impact in the telecom industry? We are looking for a talented engineer passionate about optimizing development and testing lifecycle via tools and process automation. As a QA and Test Automation Engineer, you will play a pivotal role in ensuring the reliability, scalability, and performance of our Unified Communications products & platforms. If youre proficient in at least one scripting/programming language like Python, JavaScript, and possess expertise in API testing tools like Postman, Jmeter etc. and youre excited about delving into the world of SIP and VOIP protocols, wed love to hear from you! While experience in these areas is preferred, we also welcome individuals with a strong understanding of software development and QA methodologies who are eager to learn and grow with us. Job Description Who we are: The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our commercial customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products Responsibilities: Craft and implement innovative test automation strategies and methodologies with clear ROI analysis. Collaborate closely with cross-functional teams to manage releases and troubleshoot issues effectively. Dive into low-level design analysis, transforming bugs into actionable user stories for our developers. Actively contribute to triaging and resolving environment defects and issues. Develop and maintain extensible test automation frameworks across multiple application platforms, utilizing both open source and proprietary tool sets. Be at the forefront of designing, developing, executing, and maintaining automated test scripts. Drive continuous improvement of Continuous Integration pipelines, ensuring best practice metrics and reports. Deliver high-quality software across test plans, scripts, and reports, and implement metrics and dashboards for progress and product quality reporting. Champion shift-left testing practices, ensuring top-notch quality for our clients. Identify , design, and implement innovative technical solutions to enhance test effectiveness and coverage while optimizing test execution costs. Play a crucial role in the maintenance of smoke tests and the integration of new APIs into the automation framework. The Ideal Candidate: Proficiency in at least one scripting /programming language such as Python, Java, or JavaScript. Preferred domain expertise in SIP and VOIP protocols. Strong understanding of software development and QA methodologies. Experience with various test frameworks and tools such as Selenium Webdriver , Django, Java, C#, Python, JavaScript, and Appium. Knowledge of object-oriented design principles. Familiarity with Agile and DevOps methodologies and frameworks. Hands-on experience with CI/CD tools such as Gitlab, Jenkins, or Bamboo. Experience with tools & applications such as JIRA, Azure DevOps, BitBucket , Git, and Artifactory/Maven. Experience with API testing and web services automation using SOAP and REST services. Excellent interpersonal, oral, and written communication skills. Core Responsibilities Write and edit automated test code, using the same standards as a Software Engineer, that allows for repeatable, reliable testing solutions to test the wide functionality of products and software in accordance with specifications and technical requirements, maintaining automation codebase in a version control system (GIT, SVN). Execute automated test scripts and evaluate results. Analyze broken test cases and diagnose and repair to working order. Assist in identifying viable test strategies in order to support testing product functionality. Create automated testing documentation, including Test Plans, Test Summary Reports etc. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Automated Testing, Automation Frameworks, Java, Python (Programming Language), Test Automation We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relative Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Job Overview: We are looking to hire experienced developers for remote positions who can contribute their expertise to our SaaS product. The ideal candidate will have a strong background in telephony systems, Python development, DevOps, real-time systems, and security. Salary is flexible for the right candidate who is ready to drive innovation and excellence in our product offerings. Key Responsibilities: Telephony and Communication Systems: Develop, maintain, and optimize telephony solutions using FreeSWITCH, Asterisk, SIP, WebRTC, and VoIP protocols. Troubleshoot and resolve issues related to call routing, connectivity, and communication quality. Python Development and Scalability: Design and implement scalable backend systems using Python. Utilize asynchronous frameworks such as FastAPI and Celery for high-performance applications. Optimize interactions with PostgreSQL databases and ensure efficient message queuing. DevOps and Cloud Infrastructure: Implement, manage, and optimize containerized applications using Docker and Kubernetes. Deploy and maintain applications on cloud platforms (AWS, GCP) ensuring high availability and performance. Collaborate with the operations team to improve CI/CD pipelines and automate infrastructure management. Real-Time Systems: Design and develop systems utilizing WebSockets, UDP, and low-latency networking protocols to support real-time communication. Ensure minimal latency and high throughput for mission-critical applications. Security and Compliance: Integrate security protocols such as SIP/TLS and SRTP to safeguard communications. Ensure compliance with data protection standards including GDPR and HIPAA, integrating security best practices in software design and deployment. Collaboration and Mentoring: Work closely with cross-functional teams including product managers, designers, and other developers to shape product features and architecture. Mentor junior team members and promote a culture of continuous learning and improvement. Required Skills and Qualifications: Proven experience in developing and managing telephony systems with FreeSWITCH/Asterisk, SIP, WebRTC, and VoIP protocols. Strong proficiency in Python, including experience with asynchronous frameworks such as FastAPI and Celery. Hands-on experience with PostgreSQL database optimization and message queue systems. Solid understanding of DevOps practices with practical experience using Docker, Kubernetes, and cloud platforms (AWS, GCP). Demonstrated expertise in building real-time systems using WebSockets, UDP, and ensuring low-latency networking. Deep knowledge of security protocols including SIP/TLS, SRTP and familiarity with regulatory compliance frameworks like GDPR and HIPAA. Excellent problem-solving skills, attention to detail, and the ability to work independently in a remote setting. Strong communication and collaboration skills. Preferred Qualifications: Prior experience working on SaaS products environment. Contributions to open-source projects or participation in developer communities. Experience with additional programming languages and frameworks is a plus. Compensation and Benefits: Flexible salary package for the right candidate. Opportunity to work remotely from anywhere in India. Dynamic and collaborative work environment. Opportunities for professional growth and skill development.