CRM, Call Center & VoIP Software Email Management and Sales Dialers Lead Generation, Document Management, and Reporting Tools Calendar & Scheduling Tools and Training Platforms Hiring Platforms (eg, LinkedIn, Indeed, Naukri, Apna, etc) Clear communication and persuasion Product knowledge and problem-solving Empathy, resilience, and patience Active listening, time management, and follow-up CRM proficiency and a positive, customer-focused attitude Bachelor s degree in Marketing, Sales, or related field Internship experience in sales/marketing Strong English speaking skills, comfortable with foreign clients Experience as a Telecaller, Telemarketer, or similar role Certification in sales/marketing is a plus Proficiency in MS Office and CRM software Strong communication skills Answer calls and explain products/services Engage with customers via phone, chat, email, and social media Adapt sales pitches to customer needs Reach out to customers using scripts Collect customer information and resolve queries Record sales calls and deal details Process orders professionally and maintain the customer database Suggest tailored solutions to customer needs

SOC T1 Shift leader What you will do Let’s do this. Let’s change the world. In this vital role you will Information Security Operations manages a CSOC Tier 1 (T1) shift as part of a 24/7 Cybersecurity Operations Center (CSOC). This role acts as a technical lead, ensuring alignment with standard operating procedures, analyzing security events, and contributing to the improvement of cybersecurity processes. Additionally, the Sr. Associate assists in incident response across the lifecycle phases, from response to lessons learned. Roles & Responsibilities: Act as a technical lead for the CSOC T1 shift, ensuring alignment with standard operating procedures. Analyze security events, identifying common tactics, techniques, and procedures used by threat actors. Improve cybersecurity operations processes, critical metrics, and documentation. Participate in and optimize CSOC T1 knowledge-sharing and learning sessions. Assist incident responders with coordinating the response, containment, eradication, recovery, and lessons learned phases of the incident response lifecycle. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 1 to 3 years of Information Technology or Cybersecurity experience OR Bachelor’s degree and 3 to 5 years of experience in Security Operations or related field OR Diploma and 7 to 9 years of experience in Security Operations or a related field Preferred Qualifications: Must-Have Skills: Solid understanding of security technologies and their core functionality Experience in analyzing cybersecurity threats, with up-to-date knowledge of attack vectors and the threat landscape. Experience documenting and optimizing information security processes and procedures. Ability to prioritize tasks and solve problems efficiently in a diverse, global team environment. Good knowledge of Windows and/or Linux systems, including scripting languages. Good-to-Have Skills: Familiarity with 24/7 CSOC operations and incident response lifecycle. Experience in leading CSOC shifts and implementing cybersecurity improvements. Professional Certifications: CompTIA Security+ (preferred) CEH (preferred) GSEC (preferred) MTA Security Fundamentals (preferred) CISSP (preferred) Soft Skills: Strong communication and collaboration skills, particularly when working with global teams. Ability to manage and prioritize tasks effectively in a high-pressure environment. Critical thinking and problem-solving abilities, especially in incident response situations. A commitment to continuous learning and knowledge sharing. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Ability to work with minimal supervision and support Operational requirements and objectives.Ability to adapt to workload and multitask with attention to detail in a dynamic environment.Proficient in Verint WFM tool Roles and Responsibilities: Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting). Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled. Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality. Manage internal and external audit with processes and controls in place. Conduct monthly coaching and performance feedback to their direct reports You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.Responsible for driving proper managing of volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and contractual objectives.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Strong technical documentation , arithmetic , analytical, problem solving and presentation skills. Proven experience consulting with all levels of management, peers, and teams.Proven leadership skills in coaching, mentoring and training WFM teams.Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her.Develop programs/modules/projects or other initiatives for WFM Team's development and efficiencyServe as a resource for training and reporting of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement.Participate in customer presentations, client calls, and quarterly business reviews to represent the workforce management department.Proficient in Verint Tool Roles and Responsibilities: Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time managementThis position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments. This position needs to drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis.Manages internal and external audit with processes and controls. Responsible for the development of resources under his/her span Qualifications Any Graduation

Skill required: Marketing Operations - Creative Design Designation: Content Development Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The Creative lead would partner and lead a team of thinkers and doers; with an ability to bring design and content together seamlessly thus help in rendering meaningful solutions to given business challenges. The lead would be accountable for driving relationships and creative outcomes from global and local stakeholders with an objective to deliver effective local design renditions and campaigns. Role requires Digital Marketing Ads & Promotion creation/design Bachelor's degree or relevant fine arts/design degree Minimum 8-12 years of experience as a design lead or a similar profile Proficiency of Adobe Creative Suite, Microsoft Office, InDesign, Illustrator, CDR, Premiere Pro After Effects, Photoshop, Adobe experience manager on both PC and Mac platformsCreative design is a process that uses digital and physical design tools and core design training to create comps and final art that bring creative concepts to life for marketing purposes. What are we looking for? Problem-solving skills Strong interest in Graphic Design, Print design, motion graphic design, entertainment and technology Tech savvy Love for great design a plus Ability to think on your feet and anticipate issues before they happen Must be able to thrive and excel in a fast-paced, heavy volume environment; adapting to quickly changing demands and deadlines while keeping a professional attitude Detail-oriented with the ability to interface with all internally and the creative community as well as all levels of global stakeholders Communicates and enforces best practices related to workflow and tools. Suggests improvements to digital production workflow and planning process. Produces quality art files for advertising, and communication materials, which meet the technical and conceptual needs of the client. Manages the user interface (UI) design, including the visual effort. Develops and champions the visual design philosophy. Provides creative direction, creating templates/styles for client brands that junior teammates follow. Roles and Responsibilities: Inspiring creativity throughout all design work (print, digital etc.) and ensure that the design team is aware of trends & improvement in both techniques and technology that are relevant to the business and assessing which will contribute to the business and its clients. Work closely with copywriters to have a good alignment of copy and design Accountable for end-to-end orchestration to ensure delivery of artworks from the pertinent stakeholder Extracting relevant assets from Library and providing them to internal team for further image correction, renditions etc. Driving clear objective of service adoption and best practice guidance at global and local markets Manage the graphic requests system and verify the accuracy of the request, and coordinate with scheduling, finishing and designers. Communicate any timely updates or changes with all stakeholders. Regularly monitor production program, for possible new requests and communicate to creative leads any potential new, updated or revised design requests. Key component of overseeing production; candidate will handle heavy volume, fast turnaround of deliverables for all requests. Coordination touchpoint with strategic agencies, as well as with global stakeholders from the client's end Quality control and improvement of design output. Ensure that the quality of work meets the project requirement. Maintain communication and cordial relationship between design and other departments within the organization. Qualifications Any Graduation

REPORTING TO: GSC Network Manager - IT GEOGRAPHICAL REPORTING LOCATION: Bangalore / Chennai WORKING LOCATION: Bangalore / Chennai NUMBER OF EMPLOYEES UNDER RESPONSIBILITY : 0 OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Environment Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups. Your role will be to support daily operations tasks and may require to support operational deliverables for new infrastructure or migrate the existing network components. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require networking and network security skills. Willingness to work in rotational shifts with open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. You may also get an opportunity to participate and drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Environment Testing Europe businesses. SPECIFIC ASSIGNMENTS : Maintain current IT User Zones and IT Application Availability Groups network infrastructure Design, plan and implement network IT Infrastructure for Transformation / Integration / Segregation throughout Food and Environment testing businesses across Europe. These projects will be aimed to perform installations, configuration and migrations of enterprise-level network IT infrastructure systems from legacy to the new solutions Propose and deliver solutions that best meet the business needs in terms of security, cost and bandwidth Work close with Server, Cloud, Application team members do deliver the IT Infrastructure as wider project. Act based on the end to end view of the Infrastructure Document the solutions delivered and help to transition the service to regional teams in final stage of the project. REQUIRED SKILLS : An ideal candidate should have strong 0-4+ years overall experience and 0-2+ years of relevant experience in all of the below: MUST HAVE Knowledge / Skills CCNA certified. CCNP and / or CCIE certification is plus (CCIE-LAB) Ideally a proven track of LAN / WAN / MPLS / SDWAN network infrastructure design and implementation during acquisitions, transitions and delivery on enterprise level Experience with protocols like: DNS, DHCP, NTP, HTTP, BGP, OSPF, PKI, Certificates etc. Cisco based routing and switching (CCNA-Mandatory and CCNP MUST, CCIE LAB-desirable) Knowledge of protocols: IP, SNMP, SMTP, OSPF, BGP, VLAN ACLs / Static routing / QoS Switch stacking STP / SPAN / RSPAN / Switch Virtualization / VSS (Virtual Switching System) VLAN / Private-VLAN / Inter-VLAN Routing / VLAN Migration / Trunks Switch Security - Storm-Control / VLAN Hopping, DHCP Snooping Gateway Redundancy - VRRP / HSRP / GLBP Must have working knowledge and experience in managing wireless infrastructure through (Meraki / Aruba / Aero Hive etc. ) Well versed with ITIL framework to support business operations as per defined SLA Network components maintenance experience (upgrades etc. . . ) Ability to read, understand and create technical documentations, SOP, Run-books, Process guides etc . of the delivered solutions VeloCloud SDWAN / MPLS Network monitoring Well versed with managing tickets handling and maintain CMDB through Service Now. GOOD TO HAVE Knowledge / Skills Experience of complex network migrations Next Generation Firewalls (Checkpoint, Palo Alto and FortiGate) Fortinet packet flow and architecture knowledge along with hardware and systems configuration knowledge FortiManager FortiGate - NG Firewall, VPN, SDWAN Fortinet Checkpoint packet flow and architecture knowledge along with hardware and systems configuration knowledge Data centre network experience is a plus. Willing to take ownership with constructive mind-set as a team player. Willingness to support operations beyond job hours as and when required. Very good command of English written and spoken Ability to present technical projects on meetings Experience in building Network infrastructure design diagrams (LLD and HLD) and transitions ADDITIONAL Knowledge / Skills VOIP Network Load Balancing / Application Load Balancer VPN (ideally Pulse Secure) Data centre network experience Experience in complex network migration Cloud Networking

Position: Junior system administratorLocation: AhmedabadEmployment Type: Full-timeExperience -4+ YearsEducation: BE, B.Tech (CS/IT), MSc-IT Job Overview:We are seeking a skilled and experienced IT professional to join our team. The ideal candidate will have expertise in operating systems, networking, VOIP, IT security, and hardware installations. This role requires hands-on experience in configuring, troubleshooting, and maintaining IT infrastructure components, ensuring optimal performance and security. ResponsibilitiesInstall and configure: Install, configure, and test hardware and softwareMaintain: Maintain and update operating systems, applications, and network file systemsTroubleshoot: Troubleshoot and resolve technical issuesSecure: Secure data and systems, and ensure disaster recoverySupport users: Provide technical support to users, and ensure they have access to the right systemsManage inventory: Track and maintain hardware and software inventoryManage accounts: Manage user accounts, permissions, and access rightsOnboard users: Create user accounts and assign permissions for new employeesProvide training: Provide end-user training on new software applications . Skills and qualificationsStrong analytical skillsExcellent written and verbal communication skillsUnderstanding of computer hardware, software, and networkingPrevious experience in an IT support roleDegree in computer science, information technology, or a related field. Interested candidates may share their resume at seema.v@thedollarbusiness.com or contact via call/WhatsApp at 8957006620

Position: C++ Linux Developer Experience: 5-10 Years Location: Bangalore Mode: Face to Face drive (5th April, Saturday) Drive timing: 9 AM to 5 PM Mandatory skills: VOIP, SIP (2 years relevant) Notice Period: Immediate to 15 Days

So, what s the role all about? The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions. How will you make an impact? ( Job Responsibilities) The Engineer will be responsible for troubleshooting and resolution of all incidents The Engineer will be responsible for Incident management, problem management, and change management. Have you got what it takes? (Requirement-Must have) Require 1-2 years experience in Technical Support in Telephony and VOIP Should have knowledge in CTI or Voice recording products Good understanding of VOICE protocols like SIP, H. 323 Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways. Should have worked in PBX/ACD Good knowledge of Windows operating system Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure. Should have good troubleshooting and problem solving skills Should be willing to work in 24/7 Rotational shifts and weekends as well You will have an advantage if you also have ( Good to have skills) Nice experience - advantage NICE Engage Certification preferred. CCNA and MCSE certifications preferred. AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus. What s in it for you? Enjoy NICE-FLEX! Requisition ID: 6756 Reporting into: Tech Manager Role Type: Individual Contributor About NICE

As a Technical Specialist, the incumbent will work independently to resolve complex issues in VoIP-related products, including FTTx, Access Gateway, Softswitch, and IMS. Using expertise in VoIP protocols (SIP, H.248, T38, RTP) and testing tools, the incumbent will contribute to the design, development, and troubleshooting of hardware/software systems while providing leadership and training to junior staff. You have: Background in telecommunications, electronic engineering, computer science, or a related field to provide a solid foundation for your work. 6 plus years technical background in VoIP-related product testing, including FTTx, Access Gateway, Softswitch and IMS. Experience with GPON technologies, expanding your knowledge of network infrastructures. Exposure to test automation development and frameworks for improving test efficiency and coverage. Experience with automation development in Python, Shell, frameworks like Robot and Selenium. Experience working with DSP and voice codecs for VoIP systems, improving your troubleshooting and performance testing skills. It would be nice if you also had: Knowledge of VoIP protocols (SIP, H.248, T38, RTP, etc.) and voice quality/QoS testing. Hands-on experience with testing tools like Spirent and voice testing tools for traffic simulation. Experience with Tier 2 and Tier 3 support teams, contributing to knowledge transfer and training. Familiarity with management protocols such as OMCI, TR098/TR104, a good understanding of RJ11 and Z-interface specs. Lead small projects, using your technical expertise to contribute to process improvements and ensure effective problem resolution. Troubleshoot complex VoIP-related issues and deliver high-quality solutions based on your strong knowledge of SIP, H.248, RTP, and other protocols. Transfer your deep technical knowledge to less experienced personnel, offering leadership and training to strengthen the team's capabilities. Develop automation skills with Python, Shell and frameworks like Robot and Selenium to enhance test efficiency. Apply your analytical and problem-solving skills to resolve customer trouble tickets quickly and effectively. Gain hands-on experience in testing VoIP-related products, including FTTx, Access Gateway, and Softswitch, in addition to exposure to new technologies. Collaborate with cross-functional teams to understand customer requirements and contribute to technical documentation and change management processes.

The incumbent will work in a multi-process, multi-threaded environment, applying expertise in C/C++, VoIP protocols (SIP, VoLTE, RTP), and debugging tools like Wireshark and GDB. The role involves resolving customer issues, planning technical requirements, and managing product evolution through design and documentation. The incumbent will also contribute to improving product performance and support the integration of technologies like GPON. You have: Graduate or Postgraduate in Engineering stream with 3+ years of development and debugging experience in C/C++ for multi-threaded environments. Familiarity with debugging tools like Wireshark, SIPP, and GDB. Familiarity with network architecture and protocols such as IPV4/IPV6, TCP/IP, and basic L2/L3 routing. Experience working with GPON technologies. It would be nice if you also had: Knowledge of VoIP protocols (SIP, VoLTE, RTP, T38) and management protocols like OMCI, TR098/TR104. Understanding of different SoC architectures (32-bit, 64-bit) and toolchains. In-depth knowledge of Linux and IPC techniques, with strong user space and kernel space experience. Understanding of voice quality, DSP, and voice codecs in telecom applications. Knowledge of quality assurance and process improvement methodologies. Use expertise in C/C++, VoIP protocols, and debugging tools to independently diagnose and resolve customer trouble tickets. Plan technical requirements, manage SW/HW build releases, and support product updates, gaining experience in release management. Assist in designing, developing, and testing hardware/software solutions tailored to customer needs, broadening skills in system design. Deepen understanding of VoIP protocols, DSP, voice quality, QoS, network architecture, with a focus on IPV4/IPV6 and L2/L3 routing. Collaborate with various vendors to integrate SoC architecture, learning to troubleshoot and enhance third-party solutions. Gain exposure to GPON technologies, expanding skillset and adding value to knowledge of networking and telecom systems.

About The Role CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Extensive knowledge of Cisco Video Conferencing products and VOIP networking Participate in operations optimization troubleshooting of Cisco Expressways Hands on troubleshooting Experience with SIP and H323 protocols Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Experience with UCS platforms and VMware technologies such as vCenter vSphere EXSi and vSphere client Strong hands on of telephony dial plan design implementation and call control routing protocols such as H 323 MGCP SIP Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP Strong experience in Cisco video endpoints Troubleshoot and resolve general Voice Unified Communications related issues with root cause analysis Primary Skills Extensive knowledge of Cisco Video Conferencing products and VOIP networking Strong experience in Cisco UC applications such as Cisco Expressway CE TMS CMS CWMS WebEx Event Blue Jeans etc Secondary Skills CCNA CCNP VOICE certified engineer having relevant experience in IPT and VC platform Solid understanding of TCP IP concepts and protocols such as DHCP DNS TFTP NTP and LDAP

Role: Network Engineer in Voice. Exp: must have 1 year. Must have experience in Routing, Switching, Troubleshooting, Networking, Configuration and Excellent Communication. Salary: upto 3.5LPA Shift: Night Shift. Regards, Vignesh S 7200396456.

The Engineering branch of the IT End User Services team is looking for a Senior Engineer for the Unified Communications and Collaboration & Productivity services. You will work with a team of creative, supportive, data-driven engineers. You will have the opportunity to work on projects associated with the standardization, configuration, deployment, and maintenance of IT solutions utilized by NetApp users across the globe. Job Requirements Extensive hands on experience with Unified Communications & Collaboration platforms (Microsoft Teams, Zoom, etc.) Experience with managing Office365 Productivity Tools (Office, Exchange, PowerBI) Experience managing Session Border Controllers (SBCs) Experience with Cloud and on-prem telephony service providers and enterprise telephony integration points (ISDN, SIP, Internet) Experience & understanding of regional and international Telco laws & regulations Experience with Conference Room and Digital Signage Audio Visual (AV) technology and integration with Cloud-based conferencing platforms (Zoom, MS Teams, WebEx, etc.) Excellent vendor management skills Sharp attention to detail Ability to work independently with some guidance Able to work effectively with other global groups and teams Strong interpersonal skills Excellent analytical skills Strong oral and written communication skills Ability to work collaboratively within a global team environment to meet aggressive goals You might also have: Strong understanding of enterprise productivity, conferencing and communications related technologies (messaging, unified communications, collaboration) Strong understanding of infrastructure and related technologies (hardware, virtualization, networking) Strong understanding of Session Initiation Protocol (SIP) Experience with scripting (Powershell, Python) Education Preferred 8 years of related experience with a Bachelors degree or equivalent work experience in Information Technology, Engineering, Computer Science or related field

Urgent Hiring For Dialer Specialist Minimum 3 years Experience for Dialer Call Monitoring for Out bound and inbound call Only Graduate candidate can apply Excellent Knowledge of MIS Contact Yash - 7454978934 Required Candidate profile Monitors the quality of interactions between agents and customers. It may involve assessing communication skills. Ensure that the dialing activities comply with relevant regulations and policies.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement technology at the operating system-level Perform basic and intermediate level troubleshooting Ensure hardware/software support Handling Cisco voice and Cisco/Polycom Video conferencing related issues. Troubleshoot on IP phone related issue ,Voice mail issue ,Video devices issues. Perform day to day activities of both Voice and video conferencing Monitor system alerts. Provide support (24x7) Work within established configuration and change management policies. Professional & Technical Skills: CUCM & CUC - Cisco Unified Communication Manger & Cisco unity Connection version 10.X ,11.X 12.X 14.X ,15.X. Cisco PSTN & Analog Voice gateways - 4300,4400,8200 series ,VG 220 ,VG248.IMA&P,SIP,MGCP,H.323 protocol PRI & SIP line ,Cisco jabber ,Different models of Cisco IP phones like 78XX ,88XX ,99XX series. Cisco servers -UCS ,MCS,BE6K ,BE7K.Cisco/Polycom Video conferencing devices Additional Information: The candidate should have a minimum of 7.5 years of experience in Unified Communication and Collaboration Implementation This position is based at our Kolkata office A 15 years full time education is required

SUMMARY Business Development executive openings for fresher Graduate in West Bengal region in a leading MNC. Location: Kolkata / North 24 Parganas/ North Bengal / Rest of Bengal Salary: 15000 + incentives Shift time: Day shift (9.30 / 10 am to 7 to 7.30pm) Job details: -Visit minimum assigned outlets daily following a pre-determined route plan to maximize coverage. -Develop and maintain a thorough understanding of our product portfolio to effectively communicate features, benefits, and value to retailers. - Proactively engage with retailers to secure sales orders for our products, ensuring accurate order placement and fulfillment - Merchandising within each outlet to enhance product visibility, including warm and chilled display , and point-of-sale material placement. - Build and maintain strong relationships with retail partners to foster collaboration and ensure ongoing sales growth. - Accurately track and report daily sales activities, including outlet visits, orders generated, and merchandising efforts - Gather feedback from retailers regarding product performance, market trends, and competitive activities. - Ensure 6 days x 8 hours of market work in a week excluding holidays as per company norms - Visit minimum 50 assigned outlets daily following a pre-determined route plan to maximize coverage - Minimum 50% Productivity against the daily visited outlets - Achieve 175 physical cases of daily volume Requirements Work Type: Field Business development executive Qualification: Any Graduate fresher can apply 6 days working, 1 rotational week off Benefits -Rs. 100/- as food & travel allowance - Incentive - Day shift

Role & responsibilities Develop, configure, and manage Asterisk-based VoIP solutions Implement and troubleshoot SIP, IAX2, PRI, and WebRTC connections Develop custom AGI scripts, dial plans, and IVR solutions Integrate Asterisk with CRM, databases, and third-party APIs Optimize call routing, failover mechanisms, and load balancing Monitor, debug, and enhance system performance for scalability and security Automate workflows and reporting using bash scripts, PHP, or Python Ensure high availability and disaster recovery solutions for Asterisk-based systems Provide technical support and documentation for deployed solutions Preferred candidate profile 3+ years of experience in Asterisk PBX, FreePBX, or related VoIP platforms Strong understanding of SIP, RTP, WebRTC, and VoIP protocols Proficiency in AGI scripting, dial plan customization, and IVR development Experience with Linux (Ubuntu/CentOS), MySQL/PostgreSQL, and Bash scripting Knowledge of networking, firewalls, NAT traversal, and QoS for VoIP Hands-on experience with API integrations (REST, SOAP, WebSockets) Familiarity with VoIP security best practices Experience with Kamailio, OpenSIPS, or Freeswitch Knowledge of cloud-based VoIP solutions (AWS, Azure, GCP) Understanding of call center solutions like Vicidial, GoAutoDial Experience with AI-based voice recognition and text-to-speech engines

Job Description What Youll Do As a T2 in our Cisco Managed Service Cloud Collaboration team, you will be part of a team supporting Cloud Collaboration Technologies for some of Cisco s large and strategic customers. This position will be passionate about providing expert (Tier 2) level support and incident recovery across all technologies supporting our hosted offers, including data center and collaboration technologies. This will require a deep technical foundation in Cisco Data Center and Collaboration technologies, ability to quickly and methodically triage and solve complex problems, and lead a team to resolve issues to restore services. Your main focus will be driving incident restoration during outages with a secondary focus on Continual Service Improvement activities to benefit the overall service. You will be a key resource in driving growth and customer sentiment across our Cloud Calling platform. Qualifications: 2.5+ years of experience in advanced technical support Cisco Certified Network Associate certification required Cisco Certified Network Professional or Voice Collaboration certification preferred Possess the ability to think analytically while working in a high volume work environment Able to easily communicate complex concepts and instructions to non-technical end-users Possess knowledge and understanding of network designs and concepts Able to apply technical knowledge to troubleshoot and isolate VoIP Issues Required Knowledge/Technical Skills Intermediate level experience in handling Cisco IP telephony Network Infrastructure. Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols .etc. Intermediate understanding of switching - VLAN, Voice VLAN, Inter Vlan routing, PoE etc. Basic Understanding of UCS machines, ESXi and CIMC Intermediate/Expert understanding of the following Cisco Unified Communication Products o CUCM 7.x, 8.x and above o Cisco Unity Connection o Cisco Unified Communication Express Cisco Unity express o Cisco Voice Gateways (ISR Routers and Analog gateways) o Gateway protocols: H323, SIP, MGCP o Trunks, E1/ T1(CAS, CCS), FXS /FXO etc. o Gatekeepers o Understanding of CUBE Key Skills Excellent Voice and Communication Skills. Global orientation and Process oriented. Ability to stay focused and Open to work in night shifts Proactive Monitoring of alarms and incident cases. Managing Phone Queues. Incident tracking to ensure continuity across shifts. Coordination of communication bridges during major outages. Work with multiple vendors/teams as required to drive issues to resolution. Execute changes and tasks as assigned per defined procedures. Follow proper documentation procure on incidents and adhere to defined SLA/SLOs Use Lab to recreate scenarios to provide solution to issues. #WeAreCisco (This is the Standard and cannot be changed) #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection we celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer 80 hours each year allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cyara is the world s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara s team, you ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about usCheck out: www.cyara.com Want to know what it s really like to join CyaraCheck out this link to meet some real Cyarans and read about their individual career journey with us: https: / / cyara.com / employee-profiles / Cyara s Values: At Cyara, our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. Cyara s Diversity, Equity, Inclusive and Belonging: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. As a VOIP Support Engineer/ Carrier Manager reporting to the Telecommunications Operations Manager, you will be at the forefront of Cyaras global telecommunications strategy, making high-stakes decisions that directly impact our operations, competitive standing, and customer relationships. This pivotal role demands deep industry knowledge, strategic thinking, and the ability to make critical judgments in real-time. Youll be instrumental in maintaining our competitive edge through innovative solutions, strategic vendor relationships, and direct customer engagements. Your expertise will be crucial in navigating complex telecommunications challenges, often under pressure, to ensure our services remain cutting-edge and reliable for our high-value clients. As a key customer-facing representative, youll leverage your technical acumen and interpersonal skills to influence and guide customers in their telecommunications strategies, aligning their needs with Cyaras solutions. Your ability to build trust, communicate complex concepts, and drive strategic decision-making will be essential in fostering long-term customer relationships and contributing to Cyaras market leadership. You will be responsible for: Making high-stakes decisions in real-time to resolve critical telecommunications issues Developing and maintaining strategic relationships with 100+ telecommunications vendors, including major global carriers, with decisions impacting multi-million-dollar contracts and service quality for Fortune 500 clients Leading time-sensitive troubleshooting efforts for high-priority enterprise clients Architecting bespoke telecommunications solutions in collaboration with Sales and Pre-sales teams to secure and retain top-tier clients Influencing customer decisions and strategies related to telecommunications solutions Serving as the telecommunications subject matter expert, collaborating closely with Infrastructure, DevOps, Engineering, and Product teams to drive platform improvements and feature development Continuously evaluating and implementing new technologies to maintain Cyara s competitive advantage Providing expert guidance on complex telecommunications architectures, including SBCs, troubleshooting critical issues in real-time, and collaborating with internal teams to develop cutting-edge solutions Ensuring compliance with evolving telecommunications regulations, particularly in the US and EU markets Collaborating with cross-functional teams to drive platform improvements based on telecommunications expertise Negotiating cost-effective solutions with carriers that directly impact profit margins Let s talk about your skills/expertise: Ability to make high-stakes decisions quickly and effectively in a complex, fast-paced environment Demonstrated ability to influence and guide customer decision-making processes Flexibility to work across multiple time zones, with a particular emphasis on aligning with US business hours Comprehensive mastery of telecommunications channels and Network Services, including Voice/PSTN, Mobile/SMS, WebRTC, MPLS, and AWS Exceptional problem-solving skills, particularly under pressure and with limited guidance Ability to work effectively with ambiguity, adapting to changing priorities and unclear situations Expertise in live troubleshooting of critical issues within a complex platform environment Comprehensive mastery of telecommunications channels, Network Services, and SBCs Strong leadership and communication skills to influence cross-functional teams and drive technological innovation Deep understanding of telecommunications regulatory frameworks in key global markets Proven track record in strategic vendor management and negotiation Strong business acumen to align telecommunications strategies with overall company objectives Ability to quickly learn and operate Cyara s complex CX Assurance platform Education Experience: 5+ years of extensive experience in Telecommunications or Contact Centre domains, with a focus on high-value enterprise solutions Demonstrated experience in managing relationships with major telecommunications carriers Proven track record of implementing innovative telecommunications solutions in a global enterprise environment Experience in collaborating with sales teams to secure high-value contracts Background in navigating complex regulatory environments in the telecommunications industry This role offers a unique opportunity to shape the future of Cyara s telecommunications infrastructure through high-impact decision-making and strategic thinking, directly contributing to our global expansion strategy and competitive advantage. Why you should join us: At Cyara you ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture thats results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you ll feel that on your first day - and youll get the chance to work for a global, growing company, and an all-inclusive team of innovators. InterestedKnow someone who might beApply online now. Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. Agencies: Thanks but we ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

Job Details Job Details Hiring for UcaaS Developer (Job Code: CHDUCAAS) 3- 5 Years Job Title: UCaaS Developer (WebRTC, Media Servers, Unified Communication) Position Overview: We re looking for a talented UCaaS Developer to help build the next generation of real-time communication solutions. If you have expertise in WebRTC, media server management, and integrating platforms like Jitsi, Janus, or Zoom, we want to hear from you. You ll be working on innovative projects, ensuring seamless video and voice communication experiences in a scalable, secure, and low-latency environment. Key Responsibilities: Technical Responsibilities: WebRTC Development : Design and enhance WebRTC-based communication solutions using APIs from platforms like Jitsi, Janus, Zoom, and more. Media Server Management : Collaborate with media servers to optimize real-time audio and video streaming for the best user experience. Protocol Development : Implement and refine protocols such as SIP, VoIP, and RTC to support high-quality communication. Platform Integration : Integrate third-party UCaaS services like Twilio, Vonage, and Microsoft Teams to enhance platform functionality. Microservices Development : Build and maintain Node.js-based microservices for signaling, session management, and media control. Performance Optimization : Continuously optimize performance to minimize latency, improve call quality, and maximize bandwidth efficiency. Security Practices : Ensure communication is secure by implementing encryption and other data protection protocols. Collaborative Responsibilities: Cross-Team Collaboration : Work closely with frontend teams to ensure seamless WebRTC integration across various platforms. Troubleshooting Support : Quickly identify and resolve issues in real-time communication, especially under fluctuating network conditions. Required Qualifications: WebRTC Media Server Expertise : 3+ years of experience with WebRTC development and managing media servers. Backend Development : Strong proficiency in Node.js and microservice architecture. Protocol Knowledge : Experience with SIP, VoIP, STUN/TURN, ICE candidates, and other signaling protocols. Real-Time Streaming : Hands-on experience with protocols like RTSP, RTP, HLS, and DASH. UCaaS Integration : Familiarity with platforms like Twilio, Vonage, or Microsoft Teams. Cloud Infrastructure : Experience deploying applications in cloud environments like AWS, GCP, or Azure. Networking Optimization : Strong understanding of networking, NAT traversal, and WebRTC optimization techniques. Security Expertise : Focus on secure communication protocols and data protection practices. Preferred Skills: AI Integration : Experience with AI technologies for noise cancellation, echo reduction, or speech analytics. Real-Time Messaging : Familiarity with real-time messaging/chat systems. Cloud Media Servers : Experience deploying media servers in cloud environments (AWS, GCP, Azure). Event-Driven Architectures : Proficiency with event-driven technologies like WebSockets or Socket.IO. Why Join Us This is a fantastic opportunity to work on innovative projects at the forefront of communication technology. You ll help shape the future of Unified Communications while collaborating with a talented team in a dynamic and inclusive environment. If youre passionate about building scalable, real-time communication solutions, we want you to join us! News and Events News and information of our company, projects, partnerships, staff and community. Feb 2025 Friday, February 7, 2025 Today, we at Cogniter proudly celebrate a remarkable milestone - 20 incredible years of dedication, leadership, and excellence by Col. R.S. Sandhu! Friday, February 7, 2025 Oct 2024 Wednesday, October 30, 2024 The Cogniter family came together to celebrate Diwali, filling our office with festive joy, laughter, and vibrant energy. The entire workspace transformed into a colorful spectacle, radiating warmth and positivity as we embraced this festival.

Learn more about our culture and how we make our employees happier through The Sprinklr Way . Job Description Own and manage customer implementation, ensuring successful CCaaS deployment. Perform end-to-end N etwork and IP T elephony assessments , identifying bottlenecks and areas for improvement. Analyze Signaling and M edia streams , execute N etwork di agnostic s to troubleshoot V oice quality issues. Work closely with CPaaS vendors and Carrier partners to optimize voice connectivity. Act as the primary technical contact for customers during UAT and post-Go-Live . Develop best practice guidelines for customers on network configurations and VoIP optimizations. Assist with customer training on voice quality monitoring tools and configurations. Qualifications Skills: 5+ years of experience in VoIP, Telecom, and Networking domains. Strong knowledge of VoIP Protocols ( SIP /SDP , RTP /RTCP) , Networking fundamentals ( UDP/TCP/IP, DNS, MPLS), QoS ( latency, jitter, packet loss mitigation ) and CCaaS platforms (e.g., Genesys, Five9 , Amazon Connect ) . H ands-on experience with Session Border Controller (SBC), M e dia Servers and WebRTC. Hands-on e xperience with Network topologies, VPNs, IPSec, Firewalls, and NAT traversal for VoIP. Ability to collaborate with CPaaS vendors, Carrier partners, and Engineering teams . Strong troubleshooting skills, with experience using network monitoring and debugging tools . Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

The Application Performance Engineer (APS) engineer which is part of NICE Managed services, will monitor and resolve alarms and events for NICE Solutions and voice infrastructure for our clients. The Engineer will be responsible for Early identification, troubleshooting and resolution of all incidents. The Engineer will be also responsible for Incident management, problem management, and change management related to NICE Solutions. How will you make an impact? ( Job Responsibilities) The Engineer will be responsible for troubleshooting and resolution of all incidents The Engineer will be responsible for Incident management, problem management, and change management. Have you got what it takes? (Requirement-Must have) Require 1-2 years experience in Technical Support in Telephony and VOIP Should have knowledge in CTI or Voice recording products Good understanding of VOICE protocols like SIP, H.323 Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways. Should have worked in PBX/ACD Good knowledge of Windows operating system Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure. Should have good troubleshooting and problem solving skills Should be willing to work in 24/7 Rotational shifts and weekends as well You will have an advantage if you also have ( Good to have skills) Nice experience - advantage NICE Engage Certification preferred. CCNA and MCSE certifications preferred. AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus

Department: Engineering India Telephony Team Experience: 18+ years Role Overview: We seek a Software Architect to lead software design and technical guidance for our India Telephony engineering team, representing the PBX Architecture Team locally. This role focuses on defining functional requirements, software design, and mentoring the team during implementation, while collaborating with global Architecture and Product organizations. Key Responsibilities: Lead software design for the India Telephony team, ensuring alignment with PBX architecture. Define functional requirements and oversee their implementation. Optimize computational efficiency, network communication, and data structures. Enforce best software development practices and ensure design consistency. Mentor engineers, providing technical guidance throughout development. Conduct architectural reviews and uphold system integrity. Collaborate with global Architecture teams to align on technical direction. Required Qualifications: 15+ years in software development and architecture. Expert in C++ (latest standards, C++17/20/23). Strong grasp of algorithms, data structures, and network communication. Proven experience in building distributed, high-performance systems. Experience in leading software design and overseeing implementation. Experience in developing and architecting large-scale projects from scratch. Mentorship experience with engineering teams. Strong analytical and problem-solving skills. Preferred: Experience in telephony, VoIP, or real-time systems. Experience with cloud technologies Prior experience with India-based engineering teams. This role is ideal for a technical leader who excels in software design, team mentorship, and cross-functional collaboration.

Say hello to possibilities. Its not everyday that you consider starting a new career challenge. Were RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Solutions Engineering Team to make sure we stay ahead of the competition. Responsibilities Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates. Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc. Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment Perform design, architecture and code reviews for the Engage team and continuously look for opportunities to improve and optimize code quality Architect, Design for RingCX CaaS product Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to Participate in code reviews and other efforts to maximize quality of Engage products Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test). Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests Work in a distributed team spanning across multiple time zones Effectively communicate and collaborate on design and technology with management and other engineering teams Qualifications: Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required 15+ years in an engineering software development role building backend services, APIs Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services. Proficiency in developing Java event driven applications. Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles Having good experience in CAAS/UCAAS/CC/Dialer etc. RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis Experience with at least one public cloud platform, preferable with AWS Familiarity with Cloud based CI/CD methodologies. Hands on experience deploying applications using Kubernetes Experience with at least one public cloud platform, preferable with AWS Experience in CCaaS domain, preferably in Dialer design and architecture Nice to have: Industry experience in UCaaS/CCaaS, Telephony and PBX domain. What we offer: Mediclaim Benefits Paid Holidays Casual/Sick Leave Privilege Leave CaRing Days Bereavement Leave Maternity Leave Paternity Leave Wellness Coaching Employee Referral Bonus Professional Development Allowances Night Shift Allowances RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™(MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.