Visa Processing Officer

Role Overview

Visa Processing Officer

highly responsible and accountable

Key Responsibilities

1. Visa Documentation & Application

• Manage

  end-to-end visa application process

  for multiple countries.
• Scrutinize student files

  financials, academics, SOPs, LORs, ITRs, property valuations, bank statements

  to ensure embassy compliance.
• Identify risks in documents and advise corrective measures before submission.
  
• Take

  full ownership and accountability

  for the accuracy and quality of every student file, as errors directly impact student careers.
• Guide students in preparing

  embassy-compliant documentation

  .
• Coordinate with aggregators (KC, GEEBEE, etc.) for streamlined visa lodgement.
  

2. Policy & Compliance

• Stay updated on

  immigration policies, embassy guidelines, and regulatory changes

  across 25+ visa regimes.
• Ensure VXU Global maintains

  zero non-compliance cases

  .
• Uphold the

  highest standards of data privacy and confidentiality

  when handling sensitive student and family information.
• Build internal

  SOPs and checklists

  for different country visas.

3. Counseling & Guidance

• Counsel students and parents on

  visa requirements, timelines, and realistic success probabilities

  .
• Conduct

  mock visa interviews

  and prepare students for embassy interactions.
• Provide

  pre-departure visa guidance

  (dos and donts, travel regulations).
• Demonstrate

  empathy and responsibility

  in student interactions, ensuring trust and confidence.

4. Coordination & Partnerships

• Liaise with

  embassy representatives, VFS offices, aggregators, and universities

  for seamless processing.
• Build strong relationships with aggregators to stay aligned with best practices.
  
• Act as the

  in-house subject matter expert

  for Sales Counselors and Application Officers.

5. Operational Excellence

• Maintain

  accurate visa success dashboards

  and track rejection reasons for continuous improvement.
• Design

  country-wise visa readiness guides

  for internal training and student use.
• Support process improvements to reduce TAT (Turnaround Time) and improve student experience.
  

Required Skill Set

• Strong

  knowledge of visa processes and regulations

  for major study destinations (USA, UK, Canada, Australia, Europe, etc.).
• Hands-on experience in preparing visa files, especially financial documents (bank statements, ITRs, property valuations).
  

• High sense of responsibility and accountability

  for outcomes, treating every file as a students career-critical step.
• Strong

  commitment to data privacy, confidentiality, and ethical handling

  of sensitive information.
• Excellent

  attention to detail

  ability to identify even small discrepancies in documents.
• Strong

  counseling and interpersonal skills

  to guide students and parents through stressful processes.
• Ability to

  conduct mock interviews

  and train students on embassy interview skills.
• High

  coordination and multitasking skills

  , managing multiple stakeholders.
• Proficiency with

  MS Office / Google Workspace

  for documentation and tracking.

Qualifications & Experience

• Any Graduates, but Graduate/Postgraduate in

  International Business, Immigration Law, Management, or related field

  will be a plus

• Minimum 5+ years of direct visa processing experience

  in a study abroad consultancy or immigration firm.
• Prior exposure to

  USA, Canada, UK, European and Australia visa systems

  is a must.
• Familiarity with

  student aggregator platforms (KC, GEEBEE, etc.)

  will be a strong plus.