Vice President Account Management

Role Overview: You are being hired for the position of Senior Vice President Account Management (BFSI) to lead, build, and groom a high-performing account management team. Your main focus will be on driving growth within key BFSI customer accounts by fostering deep relationships, identifying new opportunities, and delivering value-added solutions. The ideal candidate for this role is a proven leader with a strong track record in account management, team leadership, and scaling revenue in the BFSI sector. Key Responsibilities: - Leadership and Team Development: - Build, mentor, and lead a world-class account management team focused on driving customer success and growth. - Define and implement account management best practices, processes, and KPIs to ensure consistent performance. - Develop succession plans and foster a culture of continuous learning and excellence within the team. - Account Strategy and Growth: - Define and execute strategic plans to grow revenue and deepen engagement within key BFSI accounts. - Partner with account managers to identify upsell and cross-sell opportunities across the company's portfolio of solutions. - Ensure delivery excellence and customer satisfaction to drive renewals and long-term partnerships. - Customer Relationship Management: - Build strong executive-level relationships with key stakeholders across BFSI customer accounts. - Act as the escalation point for strategic accounts to address challenges and reinforce trust. - Collaborate with customers to align solutions with their business objectives and evolving needs. - Collaboration and Cross-Functional Alignment: - Work closely with sales, delivery, marketing, and product teams to align strategies and ensure seamless execution. - Provide feedback to product and leadership teams to influence the roadmap and ensure solutions remain competitive in the BFSI space. - Business Growth and Revenue Management: - Identify new opportunities to grow wallet share in accounts. - Drive account planning and forecasting processes, ensuring accurate pipeline visibility and revenue predictability. - Meet and exceed growth targets for existing accounts, contributing significantly to the organization's overall revenue goals. - Identify and mitigate risks within accounts to ensure sustained growth and profitability. - Market Insights and Thought Leadership: - Stay abreast of BFSI industry trends, challenges, and opportunities to anticipate client needs. - Represent the company at industry events, conferences, and forums to promote the organization's thought leadership and expertise. Qualifications: - Experience: - 15+ years of experience in account management, client success, or sales leadership, with a strong focus on the BFSI sector. - Proven track record of growing and managing large-scale customer accounts and achieving revenue targets. - Experience in building and leading large account management teams across geographies. - Familiarity with technology solutions and services tailored for BFSI clients. - Skills and Competencies: - Exceptional leadership and people management skills, with the ability to inspire and motivate teams. - Strong relationship-building skills and ability to engage with C-suite executives. - Strategic thinker with the ability to drive execution and deliver measurable results. - Excellent communication, negotiation, and problem-solving skills. - Analytical mindset with the ability to assess risks, prioritize initiatives, and ensure profitability.,