Vice President Account Management

You will be responsible for leading, building, and developing a high-performing account management team within the BFSI sector. Your focus will be on driving growth in key customer accounts by nurturing relationships, identifying new opportunities, and providing value-added solutions. The ideal candidate is an experienced leader with a successful track record in account management, team leadership, and revenue scaling within the BFSI industry. In this role, your key responsibilities will include: Leadership and Team Development: - Building and leading a top-tier account management team dedicated to customer success and growth. - Establishing account management best practices, processes, and KPIs to ensure consistent performance. - Developing succession plans and fostering a culture of continuous learning and excellence among the team. Account Strategy and Growth: - Formulating and implementing strategic plans to increase revenue and enhance engagement in key BFSI accounts. - Collaborating with account managers to identify opportunities for upselling and cross-selling solutions. - Ensuring exceptional delivery and customer satisfaction to drive renewals and long-term partnerships. Customer Relationship Management: - Cultivating strong executive-level relationships with key stakeholders in BFSI customer accounts. - Acting as the point of escalation for strategic accounts to address challenges and build trust. - Collaborating with customers to align solutions with their business objectives and evolving needs. Collaboration and Cross-Functional Alignment: - Working closely with sales, delivery, marketing, and product teams to align strategies and ensure seamless execution. - Providing feedback to product and leadership teams to influence the roadmap and maintain competitive solutions in the BFSI space. Business Growth and Revenue Management: - Identifying opportunities to increase wallet share in accounts. - Driving account planning and forecasting processes for accurate pipeline visibility and revenue predictability. - Exceeding growth targets for existing accounts to contribute significantly to overall revenue goals. - Identifying and mitigating risks within accounts to ensure sustained growth and profitability. Market Insights and Thought Leadership: - Keeping informed about BFSI industry trends, challenges, and opportunities to anticipate client needs. - Representing the organization at industry events, conferences, and forums to showcase the company's expertise and leadership. Qualifications: - 15+ years of experience in account management, client success, or sales leadership within the BFSI sector. - Proven track record of growing and managing large customer accounts while achieving revenue targets. - Experience in building and leading large account management teams across different locations. - Familiarity with technology solutions and services tailored for BFSI clients. Skills and Competencies: - Strong leadership and people management skills to inspire and motivate teams. - Excellent relationship-building abilities and experience engaging with C-suite executives. - Strategic thinking capabilities to drive execution and deliver measurable results. - Effective communication, negotiation, and problem-solving skills. - Analytical mindset to assess risks, prioritize initiatives, and ensure profitability.,