Minimum qualifications:
- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
- 5 years of experience in managing warehousing and supply chain operations.
- 5 years of experience in working and managing third-party logistics relationships.
Preferred qualifications:
- MBA or Master's degree.
- 5 years of experience in analyzing data and generating business insights to guide business decisions.
- Experience in data center logistics.
- Experience in managing contact center support operations globally and developing solutions and tools in partnership with business teams.
- Experience in risk, change management, process management systems like Kaizen, Six Sigma, Lean etc.
- Experience in working with multiple cross-functional business teams and stakeholders to set up and stabilize new product operations.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.gTech’s Users and Products team (gUP) represent Google's users and many of the partners globally, sharing user insights with the Google organization to enable quality customer and product experiences.gUP builds solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google, supporting Google’s consumer products ecosystem and enabling launches for Google’s consumer products each year.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Own the day-to-day logistics operations management of multiple data center locations.
- Create, lead, and support cross-functional company initiatives/projects.
- Manage third-party logistics partners with associates on their teams dedicated to the account. Manage and monitor metrics for key performance indicators (KPIs), vendor performance scorecards, and development of business cases to support logistics process changes or improvements. Drive alignment and prioritization of initiatives in a changing environment.
- Manage quarterly budgets, invoice control, and capital improvement projects within the locations. Manage relationships with multiple internal customers at data centers.
- Recognize improvement opportunities to the cost or quality of services to be provided. Turn the thoughts into a documented business case, present the business case to the peers and management for approval, and provide ongoing project management.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
