Veeva Clinical Vault Engineer

3 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Required Experience & Skills

  • 3+ years of hands-on experience in Veeva Vault Clinical Suite (CTMS, eTMF, or Study Startup).
  • 3+ years in application maintenance/support (L2/L3) for Veeva Vault.
  • 3+ years understanding clinical trial processes and workflows.
  • 3+ years with Vault Admin Console for configuration & user management.
  • 2+ years with GxP and validation/compliance processes (CSV, 21 CFR Part 11).
  • 2+ years working with service management tools such as ServiceNow, Jira, etc.
  • 2+ years interpreting and working with JSON/XML-based APIs for troubleshooting.
  • 2+ years maintaining SLAs, managing tickets, handling change requests, and preparing & Responsibilities (RNR) :
  • Provide hands-on application support for Veeva Vault Clinical systems (CTMS, eTMF, Study Startup).
  • Deliver day-to-day operational support for end-users across global time zones, including ticket resolution, troubleshooting, and root cause analysis.
  • Perform minor configuration changes using Vault Admin Console object fields, lifecycle updates, picklist modifications, and security permission updates.
  • Resolve incidents and service requests within SLA timelines, documenting solutions for knowledge base updates.
  • Ensure all changes follow change control procedures and comply with GxP standards in collaboration with QA/Validation teams.
  • Support system upgrades, patching, and performance testing activities.
  • Work with Veeva Managed Services for product issues, enhancements, and platform limitations.
  • Track and report support metrics, prepare monthly service reports, and suggest process improvements.
  • Participate in impact analysis for change requests and enhancements.
  • Create and deliver end-user training, SOPs, work instructions, and user guides as required.
  • Maintain audit/inspection readiness by ensuring up-to-date documentation and traceability.
  • Collaborate with DevOps and Integration teams to support system interfaces and downstream applications.
  • Proactively identify and escalate potential system or data integrity issues.
(ref:hirist.tech)

Mock Interview

Practice Video Interview with JobPe AI

Start DevOps Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
HIC Global Solutions logo
HIC Global Solutions

Information Technology

Los Angeles

RecommendedJobs for You