Home
Jobs
Cognizant logo

US Consumer Loan Team Lead

8 - 10 years

15 - 25 Lacs

Chennai

Posted:2 weeks ago| Platform: Naukri logo

Apply

Skills Required

escalations quality control lending analytical process improvement initiatives kpi time management customer service verbal communication sla checklist sme excel feedback qc process documentation sop team leading review compliance writing metrics communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary The Team Lead - B&L role requires an experienced professional with 8 to 10 years of expertise primarily in MS Excel. Responsibilities include performing quality assurance on consumer loan files audited as part of an org and compliance requirement. The Quality Assurance Analyst will audit a percentage of all loans processed by both onshore and offshore teams. Document areas of non-compliance with the organizations Policy and Procedures. A minimum of 3 years of Lending related Quality Control. Responsibilities Ensure all audits are performed in accordance with company policies and procedures to comply with all related agencies and client guidelines and requirements Ensure accounts are in full compliance with regulations and laws governing consumer lending Must follow QC checklist review and modify the parameters basis controls requirement Must be able to understand the process using SOP checklist and flowchart Identifying defects and investigating and documenting root causes different issues. Following up with stakeholders for resolution/rebuttal as per SLA Check all audit findings for completeness and accuracy Review the results of the completed audits performed by the team and make multiple reports QC personnel document the QC results test data and other relevant information. Also analyses data to identify trends patterns and root causes of quality issues. QA often involve working with other departments such as production Training and supervisors to address quality concerns and implement corrective actions. Document the quality fails any learnings or issues that may arise and pass the feedback to the Supervisor Identification of control gaps and providing recommendations as per data strategy The ability to identify clearly articulate and solve complex business problems and present them to the business in a structured and simpler form Collaborating with onshore and offshore teams understanding the changes if any and participating in trainings meetings Escalate any control failures should be ready to process transactions Production Skill Process complex Transactions and handle first level escalations from client Achieve over and above targets than juniors in all metrics KPI Effectively address client queries with timeliness and accuracy Perform error free Transaction Provides appropriate floor support as an SME and feedback to team Identify and report process changes Update Process documentation user manuals as appropriate for the process Interacts with Client customer for knowledge transfer and process changes Build strong case and put forward case studies to rebut offshore defects with client Provides clarifications and updates on project and processes to the stakeholders Collates data and make insightful reports Contribute to process improvement initiatives Should be open to process changes cross trainings and new challenging tasks Fundamental understanding of loan delinquency foreclosure bankruptcy processes and recovery strategies. Experience working with loan management systems to update and track defaulted loan accounts. Strong attention to detail and accuracy Excellent communication skills both written and verbal Ability to work independently and manage loan portfolios Strong organizational and time management skills Flexible working hours required to accommodate different time zones of the employer Applies analytical skills to quickly and efficiently resolve any customer issues Maintain high quality customer service standards Collaborate with internal teams and external agencies to resolve account issues Certifications Required Certified Regulatory Compliance Manager (CRCM) Microsoft Excel Expert Certification

More Jobs at Cognizant

Service Desk Engineer

Bengaluru

Experience: Not specified

|

INR 0 - 2 Lacs

Opening For Sound Engineer/Audio engineer

Hyderabad, Gurgaon

1 - 6 yrs
|

INR 2 - 6 Lacs

Process Executive - Walk in For Freshers at Hyderabad

Hyderabad

Experience: Not specified

|

INR 1 - 2 Lacs

Walkin Drive For Java MSB, Java FSE + Angular, Java FSE + React

Pune

4 - 9 yrs
|

INR 5 - 15 Lacs

Process Specialist - Mortgage Underwriting

Chennai, Navi Mumbai, Mumbai (All Areas)

5 - 10 yrs
|

INR 5 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Escalations Interview Now

My Connections Cognizant

Download Chrome Extension (See your connection in the Cognizant )

chrome image
Download Now
Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

RecommendedJobs for You

Cognizant logo

US Consumer Loan Team Lead

Cognizant

Chennai, Tamil Nadu, India

Cognizant logo

US Consumer Loan Team Lead

Cognizant

Chennai

IntouchCX logo

Bpo Team Lead

IntouchCX

Hyderabad

Concentrix logo

Team Leader

Concentrix

Kolkata

Witbloom Training & Placement logo

Team Lead - Claims adjudication | US Healthcare process

Witbloom Training & Placement

Nagpur

DHL Global Forwarding Shared Services India LLP logo

Team Leader - Operations

DHL Global Forwarding Shared Services India LLP

Mumbai

Sutherland logo

Opening For Team Lead - Content Moderation/Trust&Safety

Sutherland

Hyderabad

Bharat Mumbai Container Terminals logo

Executive / Senior Executive Supervisor(Reefer Operations) -PSA India

Bharat Mumbai Container Terminals

Navi Mumbai

TM Inputs Services logo

Deputy Operations Manager For Organic farming @Solan, HP

TM Inputs Services

Solan

Zest Hr Services logo

Team Leader - International Voice

Zest Hr Services

Hyderabad