210 Unified Communications Jobs - Page 9

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Implementation Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Non-Production Environment Engineer, you will be responsible for the build, configuration, maintenance, and support of our critical development, testing, and staging environments. You will work closely with development and QA teams to understand their infrastructure needs, provision and manage compute, storage, and networking resources, implement automation strategies for environment provisioning and management, troubleshoot environment-related issues, and ensure the stability and reliability of these non-production landscapes to facilitate efficient software development and testing cycles. Your focus will be on optimizing these environments for performance, cost-effectiveness, and adherence to security best practices, ultimately contributing to the faster and higher-quality delivery of our products.As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. Your typical day will involve troubleshooting issues, implementing technology solutions, and ensuring the smooth operation of services across various platforms. You will engage with both remote and onsite teams to address technical challenges and maintain system integrity, contributing to a collaborative environment focused on delivering high-quality support. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their technical skills.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must Have Skills: Proficiency in Unified Communication and Collaboration Implementation. Unified communications:Cisco UCaaS based services, MRA services, Jabber, WebEx and Video services- Strong understanding of network protocols and configurations.- Experience with troubleshooting hardware and software issues.- Familiarity with various operating systems and server environments.- Ability to implement and manage communication tools effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in Unified Communication and Collaboration Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About the Role Ecosure, a division of Ecolab, provides quality assurance evaluations for hospitality brands. We are looking for a professional based in India, to conduct remote assessments and help clients maintain brand standards. Responsibilities: Online Reviews Verify hotel websites and booking platforms for brand compliance. Remote Audits Assess customer service via phone or video calls. Guest Experience Analysis Review online feedback and social media for service quality. Policy & Training Verification Ensure hotel policies and staff training meet brand standards. Reporting Provide detailed assessments and consulting. Requirements: Experience Background in hotel management or quality assessment. Analytical Skills Ability to analyse and interpret data effectively. Language Proficiency Strong written and verbal English skills. Independence Ability to work autonomously and meet deadlines. Technical Skills Proficiency in Microsoft Office, Zoom, Teams, and online collaboration tools. This is a freelance, remote position that allows you to work from home.

Role & responsibilities Service Delivery: Lead the successful delivery of project management services across mulple clients, ensuring alignment with client goals and objecves. Team Management: Supervise and mentor a team of project managers, providing guidance and support to drive performance and growth. Client Engagement: Build and maintain strong relaonships with clients, acng as the primary point of contact for project updates, issue resoluon, and overall service quality. Resource Allocaon: Opmize resource ulizaon and ensure project teams are adequately staffed and equipped for success. Process Improvement: Develop and implement best pracces, frameworks, and tools to enhance the efficiency and effecveness of PM delivery. Risk Management: Idenfy potenal risks and develop migaon plans to ensure project success. Reporng: Prepare detailed status reports and present them to stakeholders, highlighng progress, challenges, and key achievements. Budget Management: Monitor and control project budgets, ensuring financial objecves are met. Preferred candidate profile Bachelors degree in , Project Management, Engineering, or a related field (Master’s degree is a plus). Proven experience in AV project management, preferably in a AV project and service-oriented or consulng environment. Strong knowledge of project management methodologies (Agile, Scrum, Waterfall). Cerficaon in PMP, PRINCE2, or similar is preferred. Excellent leadership and team management skills. Strong interpersonal and communicaon abilies to interact effecvely with clients and internal teams. Proficient in project management tools such as MS Project, JIRA, or equivalent. Exceponal problem-solving and decision-making capabilies. Perks and benefits

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, Cloud Infrastructure Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Desired Responsibilities: Design, develop, and deploy contact center solutions using AWS Connect. Customize and configure AWS Connect to meet the specific requirements of various projects. Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3. Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. Implement security best practices to ensure data protection and compliance. Troubleshoot and resolve issues related to AWS Connect deployments. Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Monitor and optimize the performance of AWS Connect solutions. Create and maintain documentation for system configurations, processes, and procedures. Stay updated with the latest AWS services and best practices.Technical Experience: 9+ years of experience in developing solutions with AWS services. Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting. Proficiency in programming languages such as Python, JavaScript, or Node.js. Experience with AWS Lambda, DynamoDB, S3, and other AWS services. Knowledge of contact center operations and customer service processes.Professional Attribute Minimum 8 years of hands-on experience on one or more products mentioned above. Team handling / people management, good communication skills. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shiftEducation Bachelor's degree in engineering preferred. Qualifications 15 years full time education

Educational Requirements Master of Science (Technology),MBA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services Responsibilities Minimum of 5-10 years of progressive experience in Contact Center network operations, with significant hands on experience managing AVAYA, NICE, Genesys & Five9 Contact Center & Unified Communication Systems Deep Understanding of OS, Network & VoIP protocols Linux, TCP/IP, VLANs, WAN, DHCP, SNMP, NTP, SIP, H.323, H.248, WebRTC, Computer Telephony Integration, PSTN Proven experience leading and managing teams of network engineers. SBC, Firewall, NAT traversal, Troubleshoot Packet Loss, Delay, Codecs Having experience Solutioning of contact center environments, CTI, PBX, ACD, IVR, CRM, Web technologiesHTTP/XML/ASP/JSP, web servers Experience with Contact Center EnvironmentContact Center Agents Floor, IP Phones, Digital Phones, Unified Communications, Presence, Speech to Text, Text to Speech, Speech Recognition, Voice & Screen Recording, Quality Management, Quality Assurance, Data Analytics, Reports for Business Insight Experience working on Contact center architecture (Five9 Customer Journey, Global Voice, Intelligent Omnichannel Routing, Digital Engagement, Unified Communications, Agent Desktop, CRM, Agent Assist, Customer Journey Tools, Reporting Analytics, API’s, SDK’s, Workflow Automation, WFO, Engagement Workflow, Supervisor Tools ) Experience working on Contact center architecture (Genesys AI Powered Cloud CX, EX, Genesys Edge Series, Genesys Predictive Routing ) Experience working on NICE Contact center Solutions (CXOne, Customer Service Automation, AI for Customer Experience, Digital & Self Service, Journey Orchestration & Routing, Work Force Engagement & Management, CX Analytics, Agent Assist, Open Cloud Platform ) Transformation to AI AI based Contact Center Operations using VoiceBot, BioMetrics CommunicationStrong Verbal & Written communication skills and the ability to collaborate effectively with colleagues and customers. Preferred Skills: Domain-Network-Contact Center Unified Communication Technology-Infrastructure-Contact Center-CTI concepts Technology-Network-Avaya Technology-Network-VoIP-Avaya-VoIP-VoIP Technology-Network-Unified Communications-Avaya UC

Oversee the complete lifecycle of Audio Visual and Collaboration initiatives, from planning to closure Proven experience typically 5 years in project management in Audio Visual Knowledge of Audio-Visual technologies and solutions

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Education Qualification : Any Graduate Skills : Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging- Complete hands-on experience on installing and managing Microsoft Exchange, Server 2010/2013/2016/2019, Administration of Office 365, Managing of Exchange Load Balancers (NLB, WNLB, Clustering), Managing of email gateways (IronPort, ProofPoint, EOP) and Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking - Unified Communication and Collaboration - In-depth knowledge of various UCC services like Teams, OneDrive, SharePoint etc and In-depth hands-on experience on Microsoft 365 - LDAP- Active Directory and Azure Active Directory user administration, Directory Sync from AD to AAD and Authentication protocols - End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients, OneDrive/BOX desktop sync and Offline and Online archive management - PowerShell- Advanced PowerShell scripting knowledge Functional Skills: -. Need to performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc. - Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure - Plan and execute upgrades, projects defined by customers - Address the tickets escalated from L1/L2 team - Document the architecture and participate along with architects to define the DR, failovers etc. - Manage and lead team of L1/L2

Education Qualification : Any Graduate Skills : Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable Primary -> Technology | Collaboration and Messaging Roles | Skype Administrator | 2 - Knowledgeable Tertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Primary -> Technology | Unified Communications Platforms | Microsoft | 1 - Aware Certification : Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203 Details: Technical Skills: - Messaging - Understanding of Microsoft Exchange Server 2010/2013/2016 and O365 - Troubleshoot Exchange Active Sync (EAS) related incidents - Unified Communication and Collaboration- Understanding of various services in UCC portfolio; for e.g., Teams, OneDrive, SharePoint etc., - LDAP- Basic Active Directory user administration - End-User- Outlook 2013/2016/2019/ProPlus/Mobile clients, Teams, desktop/mobile clients and OneDrive/BOX desktop sync - PowerShell- Basic PowerShell scripting knowledge Functional Skills: - Messaging Engineers primary responsibility is to provide support to an organizational - Messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance and addressing repetitive end user incidents and requests within the specified SLA. - This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., - Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure - Address end user incidents and requests related to email and UC services access including any remote desktop troubleshooting - Update the support ticket with the progress - Incident Management - Understand SOP documents and consult L2 team in case of any discrepancies