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2.0 years
2 - 3 Lacs
India
On-site
Back Office Executive – *General Insurance* || Job Description Job Overview: We are seeking a detail-oriented and experienced Back Office Executive with a background in General Insurance . The ideal candidate will be responsible for handling policy documentation, data entry, claim processing support, and coordination with the sales and underwriting teams to ensure smooth back-end operations. Key Responsibilities: Process and maintain insurance policy records, endorsements, and renewals. Verify documents and input accurate data into internal systems. Assist in claim documentation and follow-up with concerned departments. Coordinate with agents, underwriters, and clients for missing or incorrect information. Prepare and manage MIS reports and support audits. Ensure compliance with company and regulatory guidelines. Requirements: Minimum 2-3 years of experience in Back Office Executive in General Insurance . Good knowledge of policy types, endorsements, and claim workflows. Proficient in MS Office (Excel, Word) and insurance software. Strong attention to detail and communication skills. Why Join Us? Career Advancement Opportunities and professional growth. Supportive work environment with learning opportunities. Location - Head Office – Rajendra Place, Delhi Company - Jai Insurance Brokers Pvt Ltd Experience - 2 to 4yrs Employment Type : Full-time If you are a passionate and motivated individual looking to start your career, we would love to hear from you! Need Assistance? Get in touch with HR at +91-8700046720 or hr@jaiinsurancebrokers.com Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Internet reimbursement Paid sick time Paid time off Application Question(s): How much experience do you have overall? Do you have experience on General Insurance? What's your current and expected salary? What's your location? What's your notice period? Work Location: In person
Posted 3 days ago
10.0 years
6 - 9 Lacs
Chennai
On-site
Job Title: Senior Business Analyst P and C Insurance Claims and Underwriting Experience Required: Minimum 10 years overall, with at least 5 years in P and C Insurance Job Summary: We are looking for an experienced Business Analyst with strong domain expertise in Property and Casualty Insurance, specifically in Claims and Underwriting. The ideal candidate will have hands-on experience with a wide range of insurance products including General Liability, Commercial Auto, Workers Compensation, Environmental Liability, Healthcare Liability, Cyber, Marine, Property and Energy, and Professional Liability. This role requires deep knowledge of Agile and SAFe Agile methodologies and the ability to work closely with cross-functional teams to drive business and technology transformation. Key Responsibilities: Lead business analysis efforts across Claims and Underwriting functions for various P and C insurance products Conduct detailed requirement gathering and gap analysis by collaborating with business, operations, and technology stakeholders Translate business needs into structured documentation including business requirement documents, functional specifications, process flows, and user stories Define operational objectives and align them with system capabilities and business goals Create workflow diagrams and process maps to visualize current and future state operations Work with Underwriting, Claims, Finance, Actuarial, and Data teams to define and map data requirements across systems Identify project milestones, phases, and deliverables; assist in forming project teams and managing budgets Deliver actionable insights through data analysis and reporting to support strategic decisions Support system testing and validation to ensure alignment with business requirements Break down roadmap features into manageable user stories and manage them using Agile tools like Jira Facilitate stakeholder communication to validate requirements and secure approvals Apply Agile and SAFe Agile methodologies to optimize project execution and delivery Collaborate with ERP and integration teams to ensure seamless business operations Required Skills and Qualifications: Minimum 10 years of experience in business analysis, with at least 5 years in P and C Insurance Claims and Underwriting Strong knowledge of P and C insurance products including General Liability, Commercial Auto, Workers Compensation, Environmental, Healthcare, Cyber, Marine, Property and Energy, and Professional Liability Proven experience with Agile and SAFe Agile frameworks Proficiency in tools such as Jira and Confluence Strong analytical, documentation, and problem-solving skills Familiarity with ERP systems and business integration practices Excellent communication and stakeholder management skills About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Posted 3 days ago
2.0 years
2 - 6 Lacs
Noida
On-site
Salary up to 7lpa Location: Noida Minimum 2 years as a team leader only Immediate joiner Excellent communication Rotational shift Qualifications Experience in the Mortgage Industry, including knowledge of Mortgages and Mortgage Underwriting (international) Proficiency in Underwriting practices and principles Strong Analytical Skills Excellent written and verbal communication skills Leadership and team management experience Ability to work on-site in Noida Bachelor’s degree in Finance, Business Administration, or related field Certifications in underwriting or insurance are a plus Job Type: Full-time Pay: ₹292,634.51 - ₹650,000.00 per year Benefits: Food provided Schedule: Night shift Rotational shift Work Location: In person Speak with the employer +91 6378626209
Posted 3 days ago
2.0 years
7 - 7 Lacs
Noida
On-site
Key Responsibilities: Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources. Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. Drive the team to be client/customer-focused, owns training and development to team. Take ownership of delivering service level components, quality and targets and drive and motivates the team to achieve management goals. Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduct between team and management. Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. Performance feedback session to be provided to agents. Primary focus on CPM/SLA. One to one relation building. Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team. • Attain SLA through effective management of the daily operations of the team. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Job Type: Full-time Pay: ₹60,000.00 - ₹65,000.00 per month Schedule: Day shift Fixed shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Experience: TL(on paper): 2 years (Required) Shift availability: Night Shift (Required) Work Location: In person
Posted 3 days ago
6.0 years
6 - 8 Lacs
Surat
On-site
Roles & responsibilities: Managing the Underwriting Team looking after affordable profiles for Gujarat region. Includes managing productivity of team members, ensuring best TAT, keeping delinquency under control. Qualification : CA / MBA – Grade M5 Years of experience : 6 years + Skills : Preferably a candidate who has managed the SENP & Salaried underwriting for min. 5 yrs.
Posted 3 days ago
0.0 - 3.0 years
2 Lacs
India
On-site
Job description The ideal candidate will be responsible for using their analytical mindset to analyse and interpret financial data, business setup, income records then relating it to potential business trends and issues. The candidate has to do loan underwriting for secured vertical for various bank and NBFC's. He has to prepare PD sheets. Must have good English writing skills. Responsibilities Analyse current and past financial data and performance for loan underwriting Consistently analyse financial information based on data collected Interpret financial data to recognize changing trends, patterns, and their meaning related to key performance indicators Communicate financial insights suggesting business issues to management Qualifications Bachelor's degree in Accounting, Economics, or Finance or equivalent experience CA Inter/CS Inter /MBA/ Experienced preferred 0 - 3 years' financial analysis experience Basic knowledge of Excel Job Types: Full-time, Permanent Pay: From ₹240,000.00 per year Work Location: In person
Posted 3 days ago
3.0 - 7.0 years
0 - 0 Lacs
pune
On-site
" GREETINGS FROM PERSONAL NETWORK " Senior Mortgage Underwriting Specialist Qual. :- Graduates / MBA / Post Grad. Experience :- 2 to 9 Years Job Location :- pune Notice Period :- 30 days SHIFT :- 5 pm to 3 am Working :- 5 Days KEY SKILLS : Analytical Skills Decision - Making Skills Detail Oriented Interpersonal Skills Math Skills Strong Written and Verbal Communication Skills C ontact :- Raj @ 9845162196 Anu @ 9845043512 Tinna @ 7619281864 Email Resume :- @ prabhu@personalnetworkindia.com " BEST WISHES - TEAM PERSONAL NETWORK "
Posted 3 days ago
2.0 years
0 Lacs
Jaipur, Rajasthan, India
On-site
About Metier Insurance Broking Metier Insurance Broking is one of India’s leading insurance brokers. We specialize in addressing the diverse problems many corporates and retail clients face, such as ensuring comprehensive coverage against unexpected disruptions, managing liabilities, and protecting valuable assets. Our proactive approach has earned us the trust of some of India’s largest conglomerates, reinforcing our reputation as a reliable partner in times of uncertainty. When challenges arise, remember: we’re “Forever On Your Side,” expertly directing complex situations while providing steady support and the best coverage. Open Positions Business Operations & Strategy Executive (1 opening) We are looking for a dynamic individual to support business strategy and operations. The ideal candidate should be tech-savvy, adaptable, and eager to work in the healthcare-insurance space. Requirements: Excellent verbal and written communication skills Strong coordination and management capabilities Well-versed with AI tools Knowledge of healthcare or insurance industry Willingness to travel Problem-solving and strategic thinking Experience: Fresher to 2 years Marine Underwriter (1 opening) We are seeking a motivated candidate eager to build a career in marine insurance underwriting. Requirements: Interest in learning underwriting concepts Strong documentation and coordination skills Basic understanding of insurance or willingness to learn Attention to detail Effective communication Experience: Fresher to 2 years Operations Executive (4 openings) We are expanding our operations team and looking for individuals who are efficient, accurate, and team-oriented. Requirements: Proficiency in Advance Excel Good communication skills Strong coordination and multitasking abilities Experience with data entry and reporting Time management and organizational skills Familiarity with CRM or workflow tools Experience: Fresher to 2 years Motor Underwriter (1 opening) This role is ideal for someone with an eye for detail and an interest in motor insurance. Requirements: Knowledge of both private and commercial motor insurance Ability to prepare quotations, comparisons, endorsements, and handle policy issuance Strong Excel and data handling skills Understanding of vehicle types and related regulatory norms Coordination with insurers and clients High accuracy and documentation skills Experience: Fresher to 2 years Why Join Metier? Opportunity to work with top-tier clients Exposure to key industry processes Growth-focused and learning-driven environment Hands-on experience in core insurance verticals Ready to Start Your Career with Metier Insurance Broking? We’d love to meet you. 📞 Contact us: 98737 77140 📧 Email your resume: info@metier.co.in Let’s build the future of insurance together.
Posted 3 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Loan Processing & Disbursement: Oversee end-to-end loan processing operations. Ensure timely and accurate disbursal of approved loans. Monitor documentation for compliance with internal and regulatory standards. Credit Analysis & Risk Assessment: Evaluate credit reports and identify potential risks. Coordinate with credit and underwriting teams to flag high-risk cases. Support in identifying early warning signs of loan defaults. Process Improvement & TAT Monitoring: Identify process bottlenecks and recommend improvements to reduce TAT (Turnaround Time). Develop and implement operational efficiency initiatives. Coordination with Cross-functional Teams: Liaise with sales, credit, legal, and tech teams to ensure smooth loan lifecycle. Handle escalations and complex customer cases in collaboration with internal teams. Regulatory Compliance & Audits: Ensure adherence to RBI/NBFC/bank guidelines and internal SOPs. Prepare and support internal/external audits. Data Management & Reporting: Maintain MIS and dashboards for loan operations. Analyze portfolio performance and suggest corrective actions.
Posted 3 days ago
3.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
POSITION: Health Consulting Analyst INTERNAL DETAILS Job family: H&B Consulting / Job family group: Consulting Job profile: H&B Consulting Analyst Aligns to US-based role of Level E What a Typical Day Looks Like Assist associates and lead consultants in serving our clients by reviewing client needs, recommending suitable approaches, and helping implement benefit program strategies Become steeped in the details and documentation of a clients’ current state of US healthcare benefit and group programs, such as plan designs, healthcare cost factors, the carrier contract marketing and renewal processes, compliance reporting and open enrollment periods Draft and structure communications and collateral such as client emails, proposals, letters, reports, spreadsheets, and presentations Analyze, benchmark and compare and contrast healthcare data and then interpret results and present insights to the core team Aid in developing open enrollment benefit guides Engage with client vendors regarding client deliverables, documentation and data, and issue resolution Project manage and coordinate with internal stakeholders from specialty teams and centers of excellence to stay on top of client deliverables Coordinate with actuaries to ensure they have all data required for their underwriting and that their inputs are accurately captured in client materials Monitor day-to-day client interactions and offer support or escalate appropriately Support with client compliance requirements Manage and maintain client documentation and data files Use Mercer’s proprietary tools, templates and best practices Interact daily with US-based core client team members What We Value Excellent interpersonal, verbal, and written communication skills with an aptitude for presentation design and storytelling Strong analytical skills, both quantitative and qualitative, with the ability to articulate useful and noteworthy insights Competency in project management and superior organizational skills Intellectual curiosity; seeking opportunities to develop new skills and to deepen knowledge of the US Healthcare industry Ability to work in teams and independently across multiple clients Flexibility to work under tight deadlines and changing client needs Strong attention to detail Preferred Qualifications Prior 3+ years of work experience Prior experience in the US Healthcare industry A bachelor's degree with concentration(s) in business, math, statistics, economics, public health, and/or other related field is preferred Working knowledge of Microsoft Office—Word, Excel, and PowerPoint Desired work-shift 07:30 - 01:30 IST for significant overlap with US-based colleagues What Makes You Stand Out Experience working directly with US-based clients Track record of critical thinking beyond standard operating procedures Proven flair for building and sustaining relationships with onshore (US-based) colleagues Proven fast learner with a knack for taking initiative and emulating from example Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. R_311659
Posted 3 days ago
2.0 years
0 Lacs
Nashik, Maharashtra, India
Remote
We are seeking dynamic and committed individuals for our Insurance Department. The ideal candidate will be responsible for managing underwriting and claims processes for motor, non-motor, and engineering insurance portfolios, while ensuring regulatory and operational compliance. Key Responsibilities Handle insurance underwriting and claim management for motor, non-motor, and engineering insurance. Liaise with insurance companies, brokers, surveyors, and government officials for policy issuance, claim processing, and documentation. Possess working knowledge of IIB burn rates , GIC guidelines , and basic claim assessment procedures . Draft and communicate professionally via letters and emails with internal and external stakeholders. Maintain proper documentation and records in MS Word and MS Excel with high accuracy. Visit remote and urban project sites across India for data collection, claim documentation, insurance survey coordination, and physical surveys. Follow up on claim status and ensure timely resolution. Prepare periodic reports and updates for internal review and audit. Desired Candidate Profile Minimum 2 years of relevant experience in construction insurance or survey firms. Strong command over Hindi and English (written and spoken). Proficient in MS Excel, MS Word , and professional business communication. Knowledge of insurance regulations , claim processes , and survey protocols. Willingness to travel across India as per project/site requirements. Highly dedicated, eager to learn , and possesses an adaptive and professional demeanor .
Posted 3 days ago
0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Hi , Looking for prospective candidates for the position of Head of EB Placement with Edme Insurance Brokers at Mumbai. Quotes and Placement Management for New Business & Renewals Keep abreast with the industry trends, insurance products, changes in regulatory guidelines, and ensure that the team is aware of the changes as well Gather market intelligence through one’s network and relationships, and share the same with the team proactively Review processes and SOPs periodically, and ensure adherence for quality control Automation of end to end placement process including maker-checker at each stage Review Gap Analysis reports, and support the analysis process for large proposals to ensure valuable insights for the clients Review Industry Benchmarking for key large accounts as value addition to impress upon client Strategize placements portfolio in collaboration with the team on the basis of the type of deals being supported by the various insurers as per the market intelligence gathered Leverage relationship with insurance companies to get competitive quotes and technical terms in a timely manner Strong relationship with senior management at Insurers for their support on large deals. Visits to Insurers for quotes, technical discussion, product customization, rewards etc Oversee interaction with sales teams to get requisite information pertaining to the clients and share technical inputs, and respond to client queries in a timely manner Visits to Clients alongwith Sales Team for technical presentation of Gap Analysis, discussion on quotes, policies coverage and exclusions. Extending support to client for selection of Insurers and co-insurers for the portfolio Monitor accuracy and timely completion of quotes and placement activities by the team including the requisite documentation Review placement slips and Quote Comparison Reports (QCR), and share inputs with the team to ensure value-additions for the client and the insurer Lead negotiation and other critical aspects of quotes management with internal and external stakeholders (eg. insurers for the terms and pricing of the policy) Maintain a comprehensive database on quotes management and placement best practices across the industry, and use the same for benchmarking new business proposals Analyze client feedback received from sales team for cases where business was not won, and ensure learnings are shared with the team Customer Retention & Revenue generation Liaise with insurers for providing clarifications/ query resolution and leverage relationship by visiting their office to get competitive quotes in a timely manner To follow the standardized and efficient renewal processes to ensure quality control and efficient customer retention and new requirement leads and service delivery for all Aditya Birla Group customers Maintain a comprehensive database on quotes management and placement best practices across the industry, and use the same for benchmarking new business proposals To plan and execute training programs / sessions at Plant location and “Know Your Policy Campaign” for existing Units and newly acquired Units, build business momentum within Group stakeholders and present customized value proposition with the help of industry experts. To co-ordinate with the respective Businesses (Committee on Insurance Premium) team right from inception of renewal process to placement of the policy. Regular visit to senior management of respective businesses and give them comfort on policy servicing and keep them updated on their insurance portfolio from time to time. To share Technical Note / Quotes Comparison Reports along with useful insight for the client To ensure seamless process for renewals and new policies by smooth placement with insurers, issuance of risk held letter, policies and carry out policy scrutiny and ensuring right policy in the hand of Customers Follow the set TATs for all documentation To constantly engage with the GI companies to maintain effective relationships To prepare Gap Analysis and Industry Benchmarking reports for businesses w.r.t policy coverages and industry practices. Key Stakeholder Relationship Management Build and maintain relationships with key stakeholders at the insurance companies to ensure competitive quotes are received in a timely manner, to gather market intelligence, and to ensure proper portfolio management for maximum yield in revenue. Strategic placement of business by giving comfort to Insurers and win their confidence Ensure the team continuously engages with different stakeholders in the sales team and at the insurance companies Negotiate highest rewards with insurers for corporate business for Non-Group System Development for Process Automation and Operations Management for Renewals, Issuances & Placements Identify manual processes that are prone to errors or require team members to handle large volume of data Collaborate with the IT team to share system requirements and functional specifications Ensure quality of the delivered system, and thorough testing before going live Ensure the team is adequately trained to independently use the new system Institute maker-checker processes to ensure data accuracy on the system Structure the system innovation in technological advancement and first in Industry on developing robust automated system with real time requirement gathering from clients, ensuring complete authenticity of the data, customized & professionally designed system to meet the clients requirement and elimination of errors to give comfort to Insurers for underwriting the risk Ensure optimum usage of the system by the team, and flag any system issues to the IT team To send periodic reports to HO for monthly renewal retention and new policies placed with premium and income achieved as per the target Periodical Tracking of renewals and publishing dashboard to monitor TATs for each and every renewal activities and monitor accuracy and timely completion of quotes and placement activities by the team including the requisite documentation Process Compliance, MIS & Reporting Ensure 100% process compliance to regulations and group policies to avoid professional indemnity claims Institute processes to check for errors in crucial activities (eg. preparation of RFQ, placement slip, QCR, and policy scrutiny) by introducing maker-checker at each stage of placement. Support ongoing internal statutory audits Monitor adherence to the set TATs Oversee generation and analysis of the monthly MIS Draw insights from the analysis and client feedback, and share the same with the Head – Group Corporate Solutions and CEO To ensure proper implementation and usage of AUM system for data capturing of Group transactions Share information and documentation with auditors, as required, and resolve queries and regularly update the process and SOP Team Management Build a strong and motivated team with specialized skill-sets to execute quotes management and placement related activities effectively and efficiently Define performance metrics, standards and cascade business goals within own team to drive alignment and achievement of team objectives Monitor attrition, drive engagement, identify top performers, and make succession plans through various interventions Ensure consistent training opportunities for team members and timely up skilling to drive superior performance
Posted 3 days ago
10.0 years
0 Lacs
Navi Mumbai, Maharashtra, India
On-site
Role:Subject Matter Expert General Insurance Location: Navi Mumbai Experience: 10+ Years Employment Type: Full-Time Job Overview We are seeking a seasoned Subject Matter Expert (SME) in the General Insurance domain to join our dynamic team. The ideal candidate should possess deep expertise across multiple Lines of Business (LOBs) including Motor, Health, Commercial, and Liability Insurance, with hands-on experience in leading insurance platforms such as TCS BaNCS and Genesys Configurator. The SME will be instrumental in driving system configurations, supporting business operations such as underwriting and claims, and ensuring accurate translation of business requirements into system functionalities. This role involves extensive collaboration with cross-functional teams to ensure the successful delivery of insurance solutions aligned with regulatory compliance and business goals. Key Responsibilities Act as a domain authority across various General Insurance LOBs (Motor, Health, Commercial, Liability). Analyze and document business processes related to policy issuance, endorsements, claims, and underwriting. Lead and support configuration and customization of core insurance platforms like TCS BaNCS and Genesys Configurator. Collaborate with business users, developers, and QA teams to convert business needs into functional and technical specifications. Assist in planning and execution of System Integration Testing (SIT) and User Acceptance Testing (UAT). Provide domain expertise during solution design, change request analysis, and product walkthroughs. Conduct training sessions and facilitate knowledge transfer for internal teams and new hires. Ensure compliance with IRDAI regulations and other applicable insurance guidelines. Serve as the single point of contact for domain-related queries, escalations, and decision-making. Key Skills Competencies Strong domain expertise in General Insurance LOBs Motor, Health, Commercial, Liability. Hands-on experience with TCS BaNCS, Genesys Configurator, or similar insurance platforms. Deep understanding of underwriting practices, claims processing, and end-to-end policy lifecycle. Excellent problem-solving, documentation, and communication skills. Ability to multitask and operate in a fast-paced, delivery-oriented environment. Working knowledge of regulatory bodies and compliance frameworks, especially IRDAI guidelines. Educational Qualifications Bachelors or Masters degree in IT, CS, Insurance, Finance, Business Administration, or a related field. Professional insurance certifications (e.g., from the Insurance Institute of India (III)) will be an added advantage. To move forward with your application, we kindly request you to provide the following details on srmgr1@apmosys.com Total Experience: Relevant Experience: Current Location: Current Company: Current CTC: Expected CTC: Notice Period: If this opportunity aligns with your career aspirations, please share your updated resume along with the requested details at your earliest convenience. We appreciate your interest in joining Apmosys Technologies and we look forward to connecting with you soon. Thank You! Best Regards, Siddharth Shilimkar Sr.Manager-Human Resource This job is provided by Shine.com
Posted 3 days ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
We are seeking an experienced Business Analyst with a strong background in the mortgage domain to join our dynamic team. The ideal candidate should possess at least 5 years of hands-on experience in mortgage-related projects and demonstrate a comprehensive understanding of mortgage processes, regulations, and industry trends. The successful candidate will play a critical role in analyzing business requirements, identifying opportunities for process improvement, and facilitating the implementation of efficient solutions to enhance our mortgage operations. About the Role The Business Analyst will be responsible for gathering and analyzing requirements, providing domain expertise, designing solutions, documenting processes, ensuring quality assurance, and supporting change management within the mortgage domain. This role will require you to work from office - Chennai location. Responsibilities Requirement Gathering and Analysis: Collaborate with stakeholders to elicit, analyze, and document business requirements related to mortgage processes, systems, and functionalities. Conduct thorough research and analysis to identify gaps, risks, and opportunities for process optimization and automation. Translate business needs into clear, concise, and comprehensive functional specifications and user stories. Domain Expertise: Utilize in-depth knowledge of the mortgage industry, including origination, underwriting, servicing, and compliance, to provide valuable insights and recommendations. Stay updated on industry regulations, market trends, and best practices to ensure compliance and competitiveness in the mortgage market. Solution Design and Evaluation: Collaborate with cross-functional teams to design innovative solutions that address business challenges and enhance operational efficiency. Evaluate existing systems, processes, and technologies to identify areas for improvement and propose viable solutions. Assist in the selection and implementation of software applications and tools that support mortgage operations. Documentation and Communication: Prepare detailed business requirement documents, use cases, process flows, and other documentation artifacts to facilitate effective communication and understanding among stakeholders. Conduct presentations and workshops to communicate project scope, requirements, and recommendations to diverse audiences, including business leaders, IT teams, and end-users. Testing and Quality Assurance: Collaborate with QA teams to develop test strategies, scenarios, and cases based on defined requirements and business processes. Participate in testing activities, including system integration testing, user acceptance testing, and regression testing, to ensure the quality and reliability of mortgage systems and applications. Change Management and Support: Assist in change management activities, including training, user adoption, and post-implementation support, to facilitate smooth transitions and minimize disruptions. Provide ongoing support and troubleshooting assistance to business users and stakeholders, addressing issues and inquiries related to mortgage processes and systems. Qualifications Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Advanced degree or professional certifications (e.g., CBAP, PMP) are a plus. Minimum of 5 years of experience as a Business Analyst in the mortgage industry, with a proven track record of successful project delivery. Strong understanding of mortgage processes, regulations (e.g., RESPA, TRID), and industry standards. Proficiency in business analysis tools and techniques, such as requirements elicitation, process modeling, and data analysis. Experience working with cross-functional teams in Agile/Scrum environments, with a focus on delivering high-quality solutions within tight timelines. Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with a keen attention to detail and a proactive approach to identifying and resolving issues. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Preferred Skills Experience with mortgage origination and servicing systems (e.g., Encompass, Calyx, Black Knight). Knowledge of industry-specific technologies and standards, such as MISMO XML, Fannie Mae, and Freddie Mac guidelines. Familiarity with data analysis and reporting tools (e.g., SQL, Tableau) for extracting insights from mortgage data. Understanding of emerging trends and technologies in the mortgage industry, such as digital mortgage platforms and AI/ML-driven solutions.
Posted 3 days ago
2.0 - 3.0 years
0 Lacs
Nagpur, Maharashtra, India
On-site
Location Name: Nagpur Job Purpose “This position is open with Bajaj Finance ltd.” Duties And Responsibilities Implementation of Credit Policy and continuous evaluation to ensure adherence to the Policy and compliance with the Authority Matrix at branches in the area assigned. Credit appraisal for BL & Doctor Loans files for the assigned location Keeping delinquency under control Compliance of policy and processes Reporting of location metrics like Login, Approval, Disbursal, Rejection, Deviation on monthly basis as per prescribed format Market Research and Feedback for new product launch. Feed back on credit policy based on market conditions. Required Qualifications And Experience Chartered Accountant /MBA Finance with 2-3 years of relevant experience. Has worked with reputed Bank/Financial Institution in unsecured high ticket size loans Positive attitude and team player
Posted 3 days ago
175.0 years
0 Lacs
Gurugram, Haryana, India
On-site
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Credit and Fraud Risk (CFR) team helps drive profitable business growth by reducing the risk of fraud and maintaining industry lowest credit loss rates. It uses an array of tools and ever-evolving technology to detect and combat fraud, minimize the disruption of good spending, and provide a world-class customer experience. The team leads efforts that leverage data and digital advancements to improve risk management as well as enable commerce and drive innovation. A single decision can have many outcomes. And when that decision affects millions of customers, it needs to be the right one. That’s where our Credit & Fraud Risk (CFR) Analytics & Data Science CoE team comes in. The team leads efforts that leverage data and digital advancements to improve risk management as well as enable commerce and drive innovation, every day. Right from targeting the right customer for our products to underwriting them to managing their experience with Amex when they get onboarded, every decision is advised by groundbreaking analytics & data science. We help the company grow its business profitably while delivering the world's best customer experience, all powered by data. We are the backbone of all financial services operations at American Express and impact every aspect of the company. As a part of the team, you’ll have the opportunity to work in one of the best companies for data scientists in the country. You will solve real world business problems while getting exposure to the industry’s top leaders in analytics, data science and machine learning. If you’re passionate about solving complex problems and crafting solutions that impact millions, you should consider a career in CFR. Description on the role (For Risk Strategy Req) Development, review and/or execution of economic logic & analytical solutions to drive profitable credit business actions. Responsibilities: • Understand the core business of AXP and the levers behind various decisions • Analyze large amounts of data to derive business insights and create innovative solutions • Leverage the power of closed loop through Amex network to make decisions more intelligent and relevant • Innovate with a focus on developing newer and better approaches using big data & machine learning solution • Clear articulation and structuring of business findings across prospect and customer domain to the leadership and key partners • Maintain external lens and be aware of developments in the field of Finance/Payments/Analytics etc. Minimum Qualifications • MBA, master’s degree in economics, Statistics, Computer Science Or related fields • 0-18 months of experience i n analytics (Analyst Req only) • Ability to drive project deliverables to achieve business results • Ability to work effectively in a team environment • Strong communication and interpersonal skills • Innovative problem solver with ability to learn quickly and work independently with complex, unstructured initiatives • Ability to Integrate with Cross-Functional Business Partners Worldwide We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Posted 3 days ago
0 years
0 Lacs
Jaipur, Rajasthan, India
On-site
Job description Plan Credit Underwriting vision & outlook. Analyzing financial statements, assessing business viability, and identifying risks related to loan applications. Implementing credit policies and procedures at the state level and ensuring compliance. Monitoring portfolio performance, identifying early warning signs, and taking corrective actions. Conduct portfolio study of the outstanding advances portfolio, Lead credit tightening initiatives to keep delinquencies under control while maintaining a balanced view of business profitability across various products and geographies. Prepare Risk & Credit Decks on monthly basis.Responsible for ensuring sound understanding of credit policy across all relevant levels.Product management: managing the product function, product design, portfolios & performance at State level.Product knowledge at market level & market segmentation, is necessary.Proven experience in credit underwriting of Construction Equipment Loan Skil l Set (Must) ∙ Excellent Communication Skills : Strong communication and negotiation skills to work effectively with various stakeholders ∙Strong financial analytical skills and the ability to assess creditworthiness ∙Leadership Skills : Ability to build, coach, and mentor high-performance teams
Posted 3 days ago
2.0 - 5.0 years
0 Lacs
India
On-site
About Uniqover UniQover is India’s first AI native insurance distribution platform. We enable banks, NBFCs, and fintechs to offer instant life, health, and property cover during loan disbursal. Additionally, we provide end-to-end employee and non-employee benefits powered by an AI-driven engine. Our user-friendly API ensures a comfortable experience for both HR and employees. Client Engagement & Account Management Develop and nurture trusted relationships with corporate clients by understanding their insurance requirements and delivering customized solutions. Serve as the primary liaison, ensuring prompt resolution of client issues and maintaining high satisfaction. Sales Growth & Target Delivery Drive new business by identifying prospects and expanding coverage within existing accounts. Formulate and execute strategic sales initiatives to achieve and exceed revenue objectives. Market Research & Business Development Conduct in-depth market analysis to uncover potential client segments and industry trends. Qualify leads, assess their risk profiles, and craft tailored insurance proposals that address their specific needs. Solution Pitching & Deal Structuring Present insurance offerings persuasively and handle negotiations to secure optimal policy terms. Coordinate with insurers and underwriting teams to align client expectations with product structures. Operational Documentation & Compliance Maintain accurate records of policies, contracts, and client communications, adhering to internal protocols and industry regulations. Ensure all transactions are conducted in compliance with applicable legal standards. Candidate Profile Education : Bachelor’s degree in business, finance, insurance, or related disciplines preferred. Experience : 2-5 years in corporate insurance sales, employee benefits, or related business development roles is advantageous. Certifications : Certifications in insurance broking or sales are an added asset. Tech Skills : Familiarity with CRM platforms and proficiency in MS Office tools (Excel, Word, PowerPoint) expected. Location: Indore, Ahmedabad, Jaipur, Chandigarh, Surat, Hyderabad, Lucknow, Bhopal, Nagpur
Posted 3 days ago
0 years
0 Lacs
Gurugram, Haryana, India
On-site
Inviting applications for the role of Assistant Vice President, Solutions! In this role, you will be responsible to lead solution development team and response Efforts for RFI, RFP, and proactive proposals and Point of view presentations for prospective clients Responsibilities Liaison with BD, GRM teams to understand potential opportunities and requirement and work with the solutions team to convert the opportunities into deals Develop/contribute to solution building aspects such as – Genpact capabilities articulation, understanding client situation & challenges, articulating our solution win themes & value proposition, Target Operating model design, Potential Genpact value adds & commercial constructs Participate and Lead solution discussions & workouts with Genpact functional teams – Operations, Practice & Service Lines, Analytics, IT, Pricing, HR, Training etc. through the deal lifecycle to develop robust solution Lead solution aspects related to client visits and orals presentations Create and augment material to articulate Genpact capabilities, offerings and solutions, Coordinate with Marketing team, respond to Analyst Surveys Qualifications we seek in you! Minimum Qualifications / Skills Hands on Experience in leading client engagements – Re-Engineering, Transitions, Diagnostics/Sol Id exposure preferred Must have good leadership and interpersonal skills – to lead and participate optimally in teams and ensure delivery of the output through the team. Experience in leading client interactions and project teams Interest and curiosity to explore developments in the market be engaging with internal teams, external specialists Preferred Qualifications/ Skills Solid foundational knowledge of P&C value chain, Claims & Underwriting would be preferred. Experienced in handling Operations, setting up new engagements, ramp ups Experience in working across multiple geographies Experience on working on ServiceNow/SalesForce/AWS/Azure will be preferred Cloud certification preferred Location- Gurgaon
Posted 3 days ago
5.0 years
0 Lacs
Tamil Nadu, India
On-site
Organizational Context Key Aspects Part of the Aditya Birla Capital Limited, Aditya Birla Housing Finance Limited (ABHFL) is registered with the National Housing Bank as a housing finance company under the National Housing Bank Act, 1987. The company offers a complete range of housing finance solutions such as home loans, home improvement and home construction loans, balance transfer and top-up loans, loans against property and construction finance. The company acquired its license on 9th July 2014 and has aggressive growth plans. ABHFL has grown at a steady rate while reporting good asset quality despite challenges in the operating environment. While the industry is dominated by five large groups, there has been an emergence of segments like Affordable and self-employed borrowers, given the high potential in these segments. Despite increased focus by banks, HFCs have been able to maintain their share in the mortgage market. and is poised for rapid growth and plans to grow 5X (40,000 Cr) in the next 5 years. This shall take ABHFL within the top 5 percentile of HFCs in the country. The ABHFL Sales organization works broadly with 3 customer segments – retail (individual) customers, institutional customers (for retail and institutional loan consumers) and builders (for both retail tie-ups and construction finance), with a major share of the business coming from retail customers. Client segments can also be divided into Salaried and Self-employed, with both of these having very different preferences and needs. Job Context The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify ‘early warning signals’ of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams. Key Challenges To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Finance for the delinquent portfolio in the City / Cities managed To achieve the desired collections efficiencies across products managed Ensure that adequate Collections Intensity of follow up is executed for all Delinquent accounts Continuously review the location portfolio and report Early Stress Accounts / Potential Delinquent customers to RCM / Head – Collections & RISK team. Ensure that all Collections Activities are properly documented in the form of Collections Trails Ensure that all Collections Processes & Risk Governance Mandates rolled out are completely adhered to at each location. Negotiate on critical delinquent accounts and obtain repayments to minimize losses. Liaison with Legal / law enforcement agencies for speedy recovery of delinquent/write off cases. Provide feedback on the effectiveness of Collections Strategies formulated and implemented. Coordination with legal team for all collections legal cases. Knowledge / Skills / Experience Graduate / Post-Graduate Minimum 6-8 Yrs of experience in related field as Collections Manager / location head. Exposure to Credit and other line function is desirable. Experience in agencies /vendors management. An initiator with very high level of energy. Ability to meticulously plan, initiate and implement collections strategies designed by Central/Regional teams. Strong interpersonal skills and good team player. Excellent leadership, Analytical, Negotiation, influencing and communication skills. Market understanding and collections/Fraud techniques. Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated Key Result Areas ( Max 1325 Characters) Supporting Actions ( Max 1325 Characters) Manage the collections process at a Location / City level, streamlining operations and working to minimize the costs of default and bad debt Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment Work with non-performing\delinquent borrowers to create optimum recovery solutions. Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements. Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers. Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations. Coordinate with the legal team and Middle / Senior management in the event of escalated cases to ensure compliance with relevant regulations. Liaise with internal and external agencies to drive the collections process in an efficient manner Review the status of outstanding collections on a periodic basis with vendor collections agencies; plan and implement corrective action to ensure timely collections Oversee the selection process for external agencies, ensuring adequate training of the collections staff Liaise with external collections agencies to ensure collection of overdue debts in a timely manner Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) NA Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type ( Max 80 Characters) Frequency Nature ( Max 1325 Characters) Internal Regional Manager – Collections / Head Collections Team members in other Risk functions Operations Team / Underwriting Legal Fortnightly & Monthly Monthly Weekly Need Based Portfolio & Mkt update / Review New policy formulation, discussions, credit proposals, Market information etc. Discussion on system updating of Collections Cases, MIS, Bounce details etc. Discussion on Legal triggers/ status updates on Delinquent accounts External Clients, Channel partners Corporate CRC teams Legal experts, consultants Peers in Industry Daily / Weekly Need Based Need Based Need based Visits / discussions on portfolio. Reviews, case updates, exception reporting, etc Discussion on legal matters, recovery mechanism and updates, etc. Market intelligence, networking, etc
Posted 3 days ago
2.0 - 7.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
Job Requirements Job Title – Policy Manager Business Unit - Retail Banking Function – Business Intelligence Unit/Central Operations Job Purpose The role bearer has the responsibility to prepare and implement policies for secured and unsecured products. The role bearer is expected to provide training to underwriters in terms of new policies provided and ensuring its flawless execution. The role bearer has to conduct monthly presentation to senior management about the health of the portfolio. Responsibilities Roles & Responsibilities: Develop and implement of loan policies for secured / unsecured products Make sure flawless system integration/enhancements for implementation of policies Ensure proper training of underwriting units in terms of new policies Managing of portfolio through monthly portfolio analysis Actively monitor and track net credit losses (NCL) for the product Conduct monthly presentation to senior management about the health of the portfolio Regularly update competition benchmarking to enhance the product suite Implement the learnings from portfolio management as policy actions Educational Qualifications Graduate – Any Post Graduate – Finance Experience: Minimum of 2 to 7 years of experience in policy making.
Posted 3 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Office Timing -10 am to 6.30 pm . Monday to Saturday No Shifts standard office timings . Location - Pune Kothrud . Company Description Accurate is a premier Insurance Consulting and Risk Advisory firm, recognized as a leading Employee Benefits Consultant within the insurance sector. We specialize in delivering comprehensive solutions in Risk Management, Risk Mitigation, and Insurance Placement, tailored to meet the complex needs of our clients. With a deep understanding of industry dynamics and a commitment to excellence, we offer integrated services from strategic advisory and program design to implementation and optimization. Our holistic approach ensures clients receive customized risk solutions and value-driven insights that enhance operational resilience and support long-term business objectives. Role Description This is a full-time on-site role for an Underwriting Employee Benefits Domestic position located in Pune. The role involves analyzing and assessing risk for employee benefits programs, developing pricing strategies, preparing underwriting reports, and collaborating with internal teams to design and implement benefit plans. The Underwriting Employee Benefits Domestic professional will also maintain relationships with clients and insurance carriers to ensure effective communication and service delivery. Qualifications Experience in Underwriting, Risk Assessment, and Policy Compliance for Employee benefit(GMC/GPA/GTL). Ability to work independently and as part of a team. Ability to prepare detailed underwriting reports and documentation Strong and excellent communication and interpersonal skills for client and team collaboration Proficiency in data analysis and MS Excel skills . Detail-oriented with strong organizational and problem-solving abilities Bachelor's degree in Finance, Business, Insurance, or a related field Experience in the insurance industry is a plus
Posted 3 days ago
4.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Qatar Airways is seeking experienced professionals for the role of Insurance Officer based at our Global Business Services (GBS) in Ahmedabad, India. The Insurance Officer will play a pivotal role in safeguarding the company's interests by providing effective support in all insurance-related matters (aviation and non-aviation), under the supervision of the Insurance Manager Under the supervision of the Insurance Manager, the jobholder will have responsibility for the fulfilment of all requirements associated with the procurement and management of aviation and non-aviation insurance policies and the fulfilment of key risk management requirements including but not limited to the review of insurance clauses in business contracts, maintaining policy information on the policies management database (Riskonnect), processing policy premium adjustments, fulfilment of insurance certification requirements and adherence to relevant regulations. Responsibilities: Ensure comprehensive coverage of Qatar Airways' interests in drafting & reviewing all the insurance clauses in commercial contracts, Enable business continuity through fulfilment of stakeholder insurance certifications requirement, Liaise with insurance brokers on day-to-day matters, Support the Manager Insurance in renewals of QR Insurance policies, liaising with the internal stakeholders to collate the underwriting commission data, Collaboration with internal stakeholders to fulfil insurance policy declarations’ requirements as per policy conditions, Perform annual adjustments to policy premiums, Assist in conducting risk surveys and report preparation, Assessment of asset exposure and report preparation, Prepare reports for senior management detailing spending, analytics, and projections, Preparation of the annual Insurance budget, ensuring adequate planning and resource allocation, Cross functional support to the claim departments as needed, assisting in the processing & management of aviation & non-aviation claims, Ensure timely processing of Insurance premium invoices, debit notes, credit notes. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualifications Required: Bachelor’s degree, preferably in Finance / Business related discipline, Minimum 3 – 4 years of experience in commercial insurance, Working knowledge of the main classes of insurance (property, casualty and financial lines), Preferred ACII (or equivalent) qualified or working towards completion, Proficient in MS Word, Excel, Power Point, Good analytical skills, Good command of English language, Preferred experience in managing insurance functions for aviation/ travel & hospitality related clients, Preferred insurance broker/ consulting experience, Preferred process Improvement and transformation experience. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
Posted 3 days ago
22.0 years
0 Lacs
Pune, Maharashtra, India
On-site
Company Description: Programming.com empowers global enterprises to scale in a digital-first world with next-gen digital solutions that drive agility, efficiency, and impact. With over 22 years of excellence and a team of 2200+ tech experts located across the USA, India, Singapore, Mexico, and Ukraine, we have successfully delivered 1000+ projects across diverse industries including Healthcare, Automotive, Finance, Retail, and E-learning. Our core competencies include AI & Machine Learning, Digital Transformation, Cloud Enablement, and more. We are certified with ISO 9001:2015, ISO 13485:2012, and ISO 27001:2013, and partner with leading technology providers such as AWS, Microsoft Azure, and Salesforce. Role: Product Owner Location: Pune - WFO Experience: 5 to 8 yrs Required Skills & Experience: Minimum 5 years of experience as a Product Owner or similar role. Mandatory FinTech Lending Experience: Proven track record of working within the lending domain, with a deep understanding of loan lifecycles, underwriting processes, and financial products. Agile Development Expertise: Strong practical experience with Agile methodologies (Scrum, Kanban). Experience with SAFe (Scaled Agile Framework) is highly preferred. Exceptional Communication Skills: Demonstrated ability to communicate effectively and clearly with both technical development teams and non-technical business stakeholders. Analytical Mindset: Ability to break down complex problems, analyse data, and make data-driven decisions. Bonus Points For: Financial Education: A degree or strong background in Finance, Economics, or a related field.
Posted 3 days ago
5.0 years
3 - 7 Lacs
India
Remote
A global mortgage operations specialist in the US mortgage and loan servicing sector, delivering end-to-end loan origination and fulfillment solutions for top-tier financial institutions. We empower lenders with efficient, compliant, and scalable processes to support loan officers, underwriters, and closing teams nationwide. Join our high-performing team to lead operations excellence and drive growth in a dynamic, remote environment. Role & Responsibilities Lead and manage a remote team of US mortgage processing specialists, ensuring SLAs and quality benchmarks are consistently achieved. Coordinate with US-based clients and internal stakeholders across time zones to oversee loan origination, underwriting, and closing workflows. Monitor key performance metrics, analyze trends, and implement process improvements to enhance throughput and accuracy. Mentor and train team members on US mortgage regulations (FHA, VA, Conventional), documentation standards, and quality control protocols. Collaborate with cross-functional teams (Underwriting, Quality Assurance, IT) to optimize system workflows and resolve escalations promptly. Prepare and present operational reports and performance dashboards to senior management and client partners. Skills & Qualifications Must-Have 5+ years of experience in US mortgage operations, with at least 2 years in a team lead or supervisory role. In-depth knowledge of US mortgage products, loan origination software (Encompass, Calyx), and FHA/VA/Conventional guidelines. Proven track record in managing high-volume loan processing teams and achieving service level agreements (SLAs). Strong analytical skills, including performance metrics, KPI analysis, and process optimization. Excellent communication skills and ability to collaborate effectively with global teams and client stakeholders. Detail-oriented mindset with a strong focus on compliance and quality assurance. Preferred Experience in designing and delivering mortgage onboarding, training, and development programs. Familiarity with Lean Six Sigma or similar process improvement methodologies. Exposure to mortgage servicing and secondary market processes. Benefits & Culture Highlights Fully remote role with flexible working hours aligned to US EST business operations. Competitive compensation package, performance-based bonuses, and comprehensive benefits. Collaborative, growth-driven culture with continuous learning and career advancement opportunities. Skills: process optimization,loan,va guidelines,cross-functional collaboration,compliance,kpi analysis,lean six sigma,fha guidelines,team leadership,client relationship management,performance metrics,loan origination software,us mortgage operations,communication skills,conventional guidelines,collaboration,loan origination,training and development,quality assurance,teams
Posted 3 days ago
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