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Transactional Quality Manager//International Process//BPO

8 - 13 years

12 - 16 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Transactional Quality Quality Audit Root Cause Analysis QC Tools FMEA Six Sigma Certified Pareto Analysis Quality Management Capa NPS Call Monitoring RCA Six Sigma Green Belt Quality Quality Analysis Call Calibration Quality Manager Quality Tools CSAT Six Sigma Quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leading BPO in Gurgaon & Bangalore Hiring for Transactional Quality Manager International Voice Process Must be a Manager Quality On papers in an International BPO in Voice process Over All Experience 8+ Years CTC UPTO 16LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

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50-100 Employees

132 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    COO

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