C.H. Robinson is looking for Quality Assurance Senior Manager to join our team. In this role, you will be leading quality control, improvement, and process implementation across operations in a Global Forwarding division. You will be accountable for driving continuous improvement to meet operational standards established by the Regional Operations program, along with branch- and region-specific initiatives. Your responsibilities include measuring performance, developing improvement plans for branches, ensuring consistency in structure and processes, and contributing to global, regional, and branch initiatives. The duties and responsibilities of this position consists of, but are not limited to, the following: Company representative for all matters of quality and standards with heavy focus on industry verticals (healthcare, pharma, automotive and similar) Responsible for the design, implementation, revision and enforcement of corporate quality standards and methods. Ensure quality methods and processes are in place and effective Coordinate quality improvement initiatives and preventive measures Design and implement use of statistical data to predict trends and improve overall product quality and system effectiveness Design and implement use of root-cause analysis to properly identify needed process improvements and corrective actions Update and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standards Develop and implement disposition and rework standards Lead the reduction of Cost of Quality and internal waste Review and evaluate potential new business for feasibility Lead internal and external Quality System audits in conjunction with global operations network Interface with supplier and customer quality representatives Assist branches with achieving ISO 9001:2015 and GDP certification, as assigned Ensure branch level compliance with QMS standards (ISO 9001:2015; GDP) is maintained, as assigned Support branch staff with GDP quality risk assessments, using Validaide Conduct internal audits/self-inspections against QMS procedures, at branch level, as assigned Document internal audit non-conformances and oversee investigation and resultant CAPA Assist with QMS SOP coaching (post initial training)/provide support at branch level Monitor Dashboards (Training Matrices, Approved Suppliers, etc) within the QMS platform, to ensure continuing compliance within agreed parameters Audit operational employees to SOPs and checklists Create and deploy intensive and structured plan to develop new hires Represent progress, status, and suggested adjustments for internal process improvement measures Ability to be a team project/task participant and/or key owner Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs Re-train operational team members based on audit findings, dashboard results and other regional or global metrics results Interface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancements Create, monitor, and update project plans, deliverables, and executive summaries as applicable Quality Implementation: Support Implementation of new business and process Drive adoption of systems enhancements as well as branch improvement plans Ability to execute and explain most operational processes specific to Modal area of expertise as SME Ensure Customer SOPs are configurable to standard SOPs leveraging optimal processes and technologies and does not conflict with company standards Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: Bachelor s degree from an accredited college or university Minimum 5 years of industry experience or equivalent knowledge Strong modal product knowledge Preferred: Ability to collaborate and align across functional and geographical boundaries to achieve results Six Sigma or Lean certified Proficient in Microsoft Office Suite of programs Skilled in process analysis Data driven Can understand and communicate complex processes to a varied audience in a simple way Ability to influence without direct authority Effective listener and communicator with strong technical writing skills Detail oriented, Organized and Operationally focused Proven ability to multi-task and keep stake holders informed Ability to create strong working relationships with all organizational teams Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities
At C.H. Robinson, we re looking for an Internal Auditor . In this role, you will support the Sarbanes-Oxley (SOX) program by planning and executing SOX control testing and evaluating the effectiveness of internal controls, risk management, and governance practices. If you re eager to learn, enjoy solving complex challenges, and want to be part of a team that values insight and integrity, we d love to hear from you. At C.H. Robinson, we believe in the power of in-person collaboration to drive innovation and success. In this role, you ll work on-site two days a week, fostering creativity and impactful results, with the flexibility to work remotely for three days. This hybrid model offers the ideal balance of teamwork and autonomy. Duties and Responsibilities The responsibilities of this position include, but are not limited to: Maintain and prepare detailed and accurate Sarbanes-Oxley (SOX) documentation, including narratives, control descriptions, testing results, management responses, and remediation plans Evaluate the design and effectiveness of internal controls, including both business process and IT general controls (ITGC), as well as SOC 1 controls, through walkthroughs and compliance testing Assess adherence to policies and procedures using continuous auditing techniques Participate in audits across operational, technological, financial, and compliance areas with independence and professionalism Prepare accurate datasets using Microsoft SQL and other master data management tools; perform basic data analytics to identify trends and issues Support special projects such as fraud investigations, executive-level initiatives, conflict of interest reviews, and segregation of duties assessments Perform other duties or responsibilities as assigned based on team or regional needs Qualifications Required: Chartered Accountant or Bachelor s degree in Accounting, Finance, or a related field from an accredited institution Minimum 2-3 years of auditing or relevant risk management experience Experience in SOX control testing under US GAAP or other relevant controls testing Effective and flexible communication, business writing, presentation, and facilitation skills Preferred: Public accounting experience Interest in technology risks and IT auditing Certification or interest in pursuing Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or related credentials Experience with applications such as Oracle and SQL Server Strong verbal and written communication, business writing, presentation, and facilitation skills Excellent analytical, problem-solving, and decision-making abilities Skilled in managing multiple tasks simultaneously; highly organized and able to work independently Committed to fostering a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity Employer C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
C.H. Robinson is seeking a strategic and results-driven Head of FCL Procurement - SAMA to lead our ocean freight procurement efforts for the region. In this role, you will be responsible for driving commercial development, expanding volume growth across key trade lanes, and delivering innovative procurement strategies that strengthen our market position. You will develop and execute regional procurement strategies, build strong carrier relationships, and collaborate with our commercial teams to align on business requirements and critical buying criteria. You will also partner with our Centres of Excellence (CEC) to establish performance benchmarks, improve processes, and ensure seamless execution across the ocean freight lifecycle. If you are passionate about global logistics, thrive in a fast-paced environment, and have a proven track record in ocean freight procurement, we invite you to apply today and contribute to C.H. Robinson s continued growth and leadership in the industry. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Strategy Build and drive strategy, business plan and budget Ensure strategic alignment of company and regional Initiatives Foster trade lane mentality Ensure productivity and efficiency of business General Function Management Cascade communications to management and employees across multiple locations as appropriate (organizational or divisional initiatives, announcements, etc.) Visibly lead and support change management initiatives (communication, implementation, and reinforcement) Develop and maintain external relationships representing CHR at an executive level to ensure market visibility and brand enhancement (i.e. customers, shippers, carriers, industry groups, etc.) Ensure that our customers, carriers and employees are informed of emerging market trends and are well positioned to adapt correctly to market changes Identify and create solutions which enhance operational efficiency and productivity, direct oversight to managing core shared service groups (relative to ocean) Support route development and Sales globally in relation to assigned trade KPI s Define, map, and prioritize the specific business capabilities, processes and workflows needed to realize our long-term vision and strategies Provide periodic performance related (KPI) reports related to own region Help build & manage annual budgets, goals and targets consistent with the overarching goals of the broader global initiatives Talent Leadership: Coach and develop individuals towards the achievement of their career goals and performance objectives Create and manage first in class reporting functions to effectively measure and analyze key performance criteria s Drive engagement and enablement of employees through role modelling key HR practices (employee development, performance management, recognition programs, retention, talent management, team communications etc.) Carrier Relations: Drive carrier relationship management and eco-system; Understand the needs of carriers and industry trends; Develop best in class carrier management routines and products/value added services Build and maintain personal relationships with all Ocean carriers Develop standard reporting for carriers to understand their business and performance with C.H. Robinson Improve and stabilize buy rates throughout market cycles Sales: Support the sales process to win business. Develop and implement price strategy to guide the regional pricing teams Act as subject matter expert as it relates to all ocean Trade from the region Required Qualifications: Bachelor s degree from an accredited college or university Minimum 10 years of professional experience in the Global Freight Forwarding Ocean product Minimum 5 years of leadership experience in a dynamic, analytical minded and international environment, with diverse and geographically spread-out teams and customer base Experience in dealing with Ocean carriers, and in general with commercial dealings and trading Proven ability to lead through changing market conditions Deep knowledge of industry metrics and strong affinity with automation, IT, and analytical reporting tools Proven track record of establishing and implementing operating procedures/principles designed to improve efficiency Core understanding of industry sales, account, and financial management operations Ability to travel frequently Preferred Qualifications: Ability to build a compelling vision and translate that into concrete plans Ability to motivate, develop, coach, and manage managers and professionals Entrepreneur with an innovation bias Continuously scans the market for new opportunities, best practices, and potential disruptors Strong commercial and trading skills Strong analytical skills in order to analyze reports, processes & procedures Strong communication skills: both verbal and in writing Strong social competences, acts as team player, and builds relations easily (non-hierarchical attitude) Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
C.H. Robinson is seeking a Client Manager to join our team. In this role you will manage the commercial and operational relationships for a portfolio of accounts within our Customer Excellence Centers, serving as the primary point of contact for service delivery and performance. The role focuses on customer retention and operational efficiency by ensuring seamless coordination of transactional operations across regions. Through proactive engagement and consistent communication, you will build trusted customer relationships while leveraging our tools and services to meet customer goals. Success in this position requires strong collaboration with internal teams to deliver smooth, reliable execution and an exceptional customer experience. Responsibilities: The duties and responsibilities of this position consists of, but are not limited to, the following: Prepare for and actively participate in Business Reviews (BRs) or Monthly Market Updates, depending on the customers size and importance Define customer s operational KPIs, if applicable, to ensure service compliance and customer satisfaction Ensure SOPs are updated based on customer needs, ensuring alignment with operational teams Build a trusting relationship by ensuring high-quality execution as expected and working with internal partners to identify and resolve issues in time Ensure effective revenue management based on customer segmentation, and proactively address low revenue situations by either optimizing costs or increasing selling rates Perform shipment audits to ensure execution is in accordance with agreed customer SOP Stay informed about changes within the customers business, industry and sector through regular customer communication; apply this knowledge to identify new opportunities Measured cadence of contact to build and maintain customer relationships based on required expectations using Atmosphere (daily, weekly, or monthly) Proactively track the bidding process with the customer until the opportunity is completed Support the pricing strategy and have a clear understanding of the purchasing structure of customers and the urgency of shipments Retention is top priority, but pursuing thoughtful market share expansion with sales and negotiation is an expectation Ensuring effective revenue management based on customer segmentation Support the operational processing and the connection between Customer Excellence Centers in multiple regions Regularly reviews AR dashboard and ensures timely action is taken with customers Effectively represent our digital solutions through an understanding of applying technology and analytics to customer strategy and gain operational efficiencies Other duties or responsibilities as assigned according to the team and/or country specific requirements Required Qualifications: Bachelors degree from an accredited college or university Minimum 2 years total working within the transportation industry Ability to travel up to 10% (domestically) Preferred Qualifications: Excellent verbal, written, and presentation skills with strong active listening abilities; adept at engaging diverse audiences and tailoring messages to suit their needs Analytical mindset with a strong understanding of data fundamentals and passion for data integrity, validation, and discovering insights within the data Familiar with problem solving and continuous improvement methodologies Proven ability to integrate and grow relationships with both internal and external stakeholders Leadership skills to motivate, develop, empower, and energize others while working in a collaborative and cross-functional team environment for the customers benefit Robust organizational skills including attention to detail and multi-tasking working with several customers and projects Broad market and industry knowledge Proficient in Microsoft Office Suite of programs, including Power BI Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness Initiatives Plus a broad range of career development, networking, and team-building opportunities Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.